Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWould recommend!
After having to deal with some rather hostile and difficult letting agents in the past, it has been a real relief to go through the process of renting with Felicity J Lord. Mimi from the Islington branch in particular has been very personable, efficient and helpful. Would recommend!
Lizzie · 18 March 2020
Agent replied · 12 June 2024
Lizzie, thank you for your kind words , it will mean a great deal to the whole team at Islington. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
★★★★★ 5/5
TrustpilotThe most responsive and switched on…
The most responsive and switched on estate agents I have dealt with. It’s clear that they really want to ensure a good experience for landlord and tenants. The online portal is also useful as it provides a clear and easy way of completing all the pre-move in admin.
Lucy · 2 March 2020
Agent replied · 12 June 2024
Lucy, many thanks for the 5* rating and positive comments. It will mean a great deal to the team at Stoke Newington.Needless to say, if you know of anyone looking to rent or let a property, please do pass on our details as we would love to help
★★★★★ 5/5
TrustpilotI had a great experience with Ilya…
I had a great experience with Ilya Hubin in the Stoke Newington Lettings Team. He understood exactly what we were looking for, was great with communication and went out of his way to try and arrange viewings for us if we could not make the scheduled times. Highly recommend.
Renee · 1 October 2019
Agent replied · 12 June 2024
Dear Renee,Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!
★★★★★ 5/5
TrustpilotFriendly staff
Friendly staffIlya accommodated our viewing in a squeeze on a saturday morning. Showed us around and made time to explain us the property and the process.Kept us informed on the progress of our offer throughout which we appreciated very much.Overall Ilya provided us with a great serviceSergio C.
S · 19 February 2020
Agent replied · 12 June 2024
Thank you for your kind words , it will mean a great deal to the entire team at Stoke Newington. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love t o help
★★★★★ 1/5
TrustpilotPoor property management team
The property management side of Felicity J Lord is quite frankly, shockingly poor. During my tenancy I dealt with a member of staff called Josie. Communication was beyond a joke. When I emailed her about maters pertaining to the property, they were ignored. It has now been over 2 months since I moved out and I’m still awaiting my deposit. Once again when I email they are ignored, and when I call the same spiel is given!
V · 5 January 2021
★★★★★ 1/5
TrustpilotNever buy the full management service
I’m a landlord used to pay full management service fee of 13%+VAT as I wasn’t living in the same town as my property letting out. Last year, I found nearly all tenants in the past three years haven’t paid one type of utility bills which was under my name. It’s totalling over £1800. When I asked FJLord, they told me it’s not their responsibility so I needed to pay all of those money myself. I tried to complain following the procedures on their website. All I’d got was the same answer and they refused to share even a penny. I spoke to a number of other agencies who all said they’d check utility bills to make sure tenant’s payment to time. During the entire complain process, I’d experienced with staff not responding to calls, doing work just for ticking the boxes, etc. I feel there wasn’t any customer service spirit left in this company any more. By the way, the last letting experience was not good either. They promised a high rent which I questioned at the time. After a few weeks with no interest in the market, I ended up with a month vacant period and a reduced rent comparing to the previous tenancy.Just to share my experience with landlord who’s looking for a reliable agent. You may want to think again. I’ve changed my agency this year and glad I was no longer with F J Lord any more.
Stella · 9 February 2020
★★★★★ 5/5
TrustpilotExcellent experience!
Excellent experience!Thanks Felicity J Lord and specially Lucy for helping us to find the right property! The whole process was fast, smooth and proffesionaly managed which was stress-free and saved us lots of time! We are really grateful and super excited with our lovely new home!
Ioana · 21 September 2020
Agent replied · 12 June 2024
Thanks for your lovely review Ioana. We are pleased to hear about your experience with Lucy and the team.We wish you all the best in your new home.Take care, Louise Smith, Branch Manager, Felicity J Lord Canary Wharf Lettings
★★★★★ 5/5
GoogleThe FJL team were great! Richard always went above and beyond, and helped me find my amazing home. I had viewings with a lot of agents but Richard really took the time to get to know exactly what I was looking for and his service was always on form! Highly recommended
Flora · 15 June 2018
Agent replied · 13 June 2024
Dear Flora Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
★★★★★ 5/5
GoogleGood service from Jean at FJL, transparent and kept clear communication throughout the process. Thanks.
Trushar · 15 March 2024
Agent replied · 13 June 2024
Dear Trushar,
We're delighted to hear that you had such a positive experience with us! Thank you for sharing your thoughts, and we're so glad that we could provide you with excellent service. Always here to help should you need anything else. Kind regards, Jean Raimondi Vallesi, Canary Wharf Lettings, Felicity J Lord
★★★★★ 5/5
GoogleBooking a viewing was easy, and the viewing itself was quick, detailed, and on time - especially helped by the guide Chantelle, who was kind and chatty, and certainly knew her stuff! Would definitely use again
Michael · 14 June 2022
Agent replied · 13 June 2024
Hi Michael, Thank you so much for taking the time to leave a lovely review.
Always here to help should you need anything else in the future. If you or your friends/family ever have any properties needs in the area again, please reach out we'd be delighted to assist, Kind regards, Chantelle Dooher Canary Wharf, Felicity J Lord (Lettings)
★★★★★ 1/5
TrustpilotI cannot begin to say how bad the…
I cannot begin to say how bad the lettings dept are.
Helen · 14 August 2025
★★★★★ 5/5
Trustpilotnice experience
Sarah is very efficient and friendly during the whole process. The visiting date and time were confirmed efficiently, Sarah also visited on time. She’s kind and provided us with some advice.
CHENG · 20 March 2020
★★★★★ 5/5
TrustpilotThank you to Felicity j lord and it’s…
Thank you to Felicity j lord and it’s team. Paul Zaad has been very helpful helping my daughter to find the right property. I would highly recommend. Sarah
Sarah · 22 January 2021
★★★★★ 5/5
GoogleVery friendly professional staff. Daniel listened to what we wanted and showed us properties across our price range. He kept in touch and let me know when new properties came to market that may be suitable given my preferences. Never felt pressured.
CPavis · 14 June 2021
Agent replied · 13 June 2024
Thanks for your feedback and glad we were able to meet your expectations. All the best.
★★★★★ 1/5
GoogleWorst experience of my life renting through this company and I have rented for more than 10 years and also worked in the property industry for 7 years. I had to constantly chase for response to emails and action on repairs. Once you move in they have no sort of sympathy for the tenants.
I have been ignored by the manager Louise and the property management department like nowhere else.
Never again and would reccomend to stay away.
Anca · 14 June 2020
★★★★★ 1/5
TrustpilotScammers! RUN AWAY!
Scammers. They know all the issues the property has, but they hide them and increase the price above the publically asked one. Run away! I don't even know how they manage to sleep at night...
Yuri · 11 July 2022
Agent replied · 16 June 2024
Hi Yuri, we are sorry to see your review, we understand you may be disheartened that your offer was not accepted by the vendor, although it was in range of their guide price. Our Senior Branch Partner has been in contact with you regarding this and we will strive to find alternative properties for you should there be no agreement on this one if you wish. Please do not hesitate to contact us further.
★★★★★ 5/5
GoogleI think FJ Lord are the best agents in Docklands. If I was to sell my property I would do it through them. They make the bidding process fair, they chase for feedback, they respond to calls and are accommodating when it comes with providing access to a property when required.
Tu · 15 June 2017
Agent replied · 13 June 2024
Tu Hong Tang, we are very happy we could provide you with a positive experience!
★★★★★ 1/5
TrustpilotCon Artists
Sending letters out to possible landlords saying they can basically charge whatever rent they want as the demand is so high
Emma · 10 October 2023
Agent replied · 12 June 2024
We apologise if this letter appeared offensive or insensitive. As a letting agent, we want to help people make informed decisions about their property and our aim was to provide information about market conditions, but understand how it may be misconstrued.
★★★★★ 5/5
TrustpilotGreat work from the Felicity J Lord team and especially Charlotte
Working with Charlotte to find an apartment was great! She was really perfect, from the visit to helping us set everything ok and making the right arrangement with the landlord to move in. I definitely recommend working with Felicity J Lord and especially more with Charlotte!
Morgan · 28 March 2020
Agent replied · 12 June 2024
Morgan, thank you for your kind words , it will mean a great deal the whole team at Clerkenwell.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
★★★★★ 5/5
TrustpilotThis five-start review is dedicated to…Jean Piper at FJL
This five-start review is dedicated to Jean Piper at FLJ who came in for the periodic property visit mandated as per our tenancy agreement on March 9, 2020. While we've had teething troubles related to property management by FJL, Jean came as a breath of fresh air with her proactive and 'can-do' attitude and a genuine interest in helping us out with nagging issues. She's been a great leveler with regards to our ongoing lettings experience through FJL!
MC · 17 March 2020
★★★★★ 5/5
Trustpilot!!! Compliments !!!Please forward my further compliment to…
Please forward my further compliment to Sherree Valentine-Daines lady for being so lovely early morning, providing a delicious cup of coffee surrounded by beautiful "Fine Art Gallery"dominated by beautiful world of watercolors, shadows, reflections by hidden personality.....
Jurgita · 20 August 2024
★★★★★ 5/5
TrustpilotLast couple of weeks I was worried as I…
Last couple of weeks I was worried as I could not manage new homefor me. I would really appreciate Lucy for her help. She is very friendlywithout compromising with her professionalism. She is quick about any query and very good negotiator. I wish all the best for Lucy.
Hafiz · 18 March 2019
Agent replied · 12 June 2024
Hello Hafiz, we appreciate you taking the time to leave us this feedback.Thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Felicity J Lord Canary Wharf (Lettings)
★★★★★ 5/5
GoogleReally pleased with the assistance they offered me in finding a new flat to rent in such short space of time. They are reasonable in dealing between landlords and tenants and well versed to explain ups and downs in choosing a flat fit to circumstances.
Sisi · 14 June 2020
Agent replied · 13 June 2024
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.
Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 5/5
GoogleWe came across Shade during our property search. She is intelligent, friendly, approachable, straight-talking, professional, competent, and more importantly helpful. The best part was she patiently spent some time understanding our requirement and communicating to us in a timely manner. Thanks for your help, Shade.
Rupam · 14 June 2020
Agent replied · 13 June 2024
Thank you for taking the time to let us know how we did. We hope you have a great day!
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