Felicity J Lord London reviews

★★★★★ 5/5

Trustpilot

Great service letting a place in Shad Thames

Great service by Monika & Inga while letting a place in Shad Thames. First, they were incredibly coherent about managing expectations, setting a high bar for themselves. Second, they delivered superbly, securing a high quality tenant within 2-3 days from placing the ad, at full asking price. Excellent communication throughout! Would totally recommend and use again.

Petras · 29 January 2019

★★★★★ 5/5

Google

Very efficient and professional services offered by both the new sales and valuation teams.

Frank · 24 July 2024

★★★★★ 5/5

Trustpilot

Bow office team were super efficient

Bow office team were super efficient, and whole process of finding tenant, organising all the paperwork and documentation was seamless with all the new online processes especially as I'm based abroad. Process from start to finish of marketing the flat and moving in a tenant was executed incredibly efficiently within a week. Great experience.

Sharon · 26 November 2019

★★★★★ 5/5

Trustpilot

A good service!

FJL has always found us excellent tenants and our flat has never been left vacant. I'd like to single out Jordan...her upbeat telephone manner inspires such confidence! I pay for the whole package but usually find my own workers to do the maintenance as FJL is liable, in my opinion, to prefer overpriced companies.

Walt · 2 October 2019

★★★★★ 5/5

Trustpilot

always polite and helpful

Emma Gay is always polite and helpful.

Tara · 25 March 2019

★★★★★ 5/5

Trustpilot

Property visit by Jean Piper

Was on time, checked the property thoroughly and advised if any issues arise to report it so it can be looked in to. Made notes and took pictures of the property, Also was very friendly and professional.

Farhana · 1 February 2020

★★★★★ 5/5

Trustpilot

Chris was incredibly helpful

Chris was incredibly helpful to me when searching for a property in an unfamiliar area. He also listened carefully to my requirements and was very quick and efficient. I also found Sally very helpful. Would recommend!

Georgia · 8 May 2020

★★★★★ 5/5

Trustpilot

Lucy is a 10 out of 10

I reached out to them as I'm interested in one of their properties. Lucy's been absolutely amazing, she's moved things forwards for me super quickly. In the end, I think I'll go for a different option, but I'm quite happy about my experience with them. Thanks, Lucy :)

Eicasinhotel · 5 May 2021

★★★★★ 5/5

Google

I have been working with John DaCosta on my property, he has awesome in assisting me and I will definitely recommend him and Felicity J Lord.

Sunil · 17 October 2023

★★★★★ 5/5

Trustpilot

Helpful advice on a rather difficult situation…

We had a rather difficult situation with our last tenant, who unfortunately had to vacate the property earlier due to ill health. Justyna, whom we have been dealing at the agency, was very proactive finding new tenants and helping us trough the process with prompt and helpful advice. She's fantastic.

Overseas · 1 October 2020

★★★★★ 5/5

Trustpilot

Jennifer and team have always found lovely, reliable tenants for me

FJL have been involved in letting out my flat for nearly 6 years and I have no plans to move away from them. Jennifer in particular who has dealt with my most recent tenant change has been excellent. I've had no issues with the tenants they've found for me and totally trust their service.

Caroline · 8 March 2019

★★★★★ 5/5

Trustpilot

Great service from a brilliant team

Have been in a rental for over three and a half years through Felicity J Lord; they have always offered a brilliant service, very helpful and responsive to any issues or maintenance requirements. A fabulous team at Stoke Newington office during my time, have made tenancy feel like home. Wouldn't hesitate to recommend.

Neil · 4 March 2019

★★★★★ 5/5

Trustpilot

Jean piper has been great in following…

Jean piper has been great in following up on the works that have happened in my flat which has been a delight as I’ve had negative experiences with felicity j lord in the past. Thank you jean!

Shamz · 10 November 2022

★★★★★ 1/5

Trustpilot

Terrible customer service

Terrible customer service. Never call back about booking viewings. My husband and tonight were left standing for 20 minites waiting for the estate agent to meet us for a viewing. Their call centre couldnt wven put us on touch with th person who was meant rk be taking the viewing. Not impressed

Consumer · 22 January 2020

★★★★★ 5/5

Trustpilot

Sarah Kelsey inspection review

It's always a pleasure to see Sarah KelseyShe always has a professional attitude as well as being very nice talk to. With the multiple issues with our property, she has been very a reliable person to get these issues sorted. Her reliability and professionalism is always the best you could ask for.

Chaz · 16 January 2020

★★★★★ 1/5

Google

The support has been terrible from felicity j lord. Every time I have needed any support for the property, the agents have refused. Highly disappointed by their services.

Sanskar · 18 August 2023

★★★★★ 5/5

Google

Chantelle , I appreciate the effort you have put in to help us connect for this accommodation. You have been helpful through the process and guiding us with the details. Above all you were polite and approachable :) :) :)

Marsh · 22 June 2022

★★★★★ 2/5

Google

If you need a property to rent - stay away. These guys only care about and protect landlords and they forget about you the moment you sign the agreement. Even though all their sky rocketing fees are on you (we were in touch with a few agencies and Felicity charges the most fees).

Kirill · 15 June 2019

★★★★★ 5/5

Trustpilot

I have had the pleasure of having…

I have had the pleasure of having Soulla Panayiotou the property manager in islington by my side at an extremely stressful time. She was temendous,professional,and very tardy with absolutely everything. She completed my contracts efficiently and made the whole process actually pleasant.I would highly recommend her to anyone. I cannot express enough what a lovely helpful lady she is.

Chrystalla · 7 September 2023

★★★★★ 5/5

Google

Sarah Kelsey shows no bounds. Always helpful, polite and she is there when needed and super efficient. FJL are lucky to have such an inspiring employee. Thank you for everything

D4RK · 14 June 2023

★★★★★ 5/5

Google

Very thorough and helpful letting agent. We had the pleasure of dealing with Chantelle Dooher who was very resourceful and approachable at all times - helped us land our property!

Aleksandrina · 14 June 2023

★★★★★ 5/5

Google

Lucy Martin helped us throughout our tenancy at Fj Lord, we had a smooth experience from the start of the process right up to the end and would definitely return in the future should we ever need to rent again

Becky · 14 June 2022

★★★★★ 5/5

Trustpilot

Had a great experience finding a flat…

Had a great experience finding a flat and going through the letting process with Ilya - he was extremely helpful and active from the start, making the whole experience enjoyable when it can be very stressful sometimes! I would absolutely recommend FJ Lord and Ilya in particular, thanks for all the help!

Alex · 9 October 2019

★★★★★ 5/5

Google

From start to finish of my sale I found staff informative, efficient and thoroughly efficient. Sound advise was given on the value of the property, changes in the market and realistic goals. I would use them again for another sale and recommend them for anyone wanting to sell their property.

Grant · 14 June 2020