Trusted Agent profile · London
★★★★★
1,500 reviews across 2 platforms
22-23, Harbour Exchange Square, London, E14 9GE
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 22-23, is rated 4.3 out of 5 across 1,500 reviews on two platforms, including 608 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleIt was a joy dealing with Felicity J. Lord. Sarah Kelsey did a property visit of my flat. She is very professional. She was proactive in organising the visit and handled the process very smoothly.
Dear Kevin, Thank you for leaving a lovely review for our Property Manager, Sarah. Were are always here to help should you need anything else in the future. Many Thanks Sai Kher Property Management Manager (Canary Wharf)
5/5
GoogleFound a very suitable apartment for me and my requirements by F. J. Lord. Their agent Louise helped were able to guide me through their process and also make some last-minute arrangements on short notice.
Good afternoon Kenneth, Thank you so much for taking the time to leave a lovely review. We wish you all the best in your new home. Always here to help should you need anything else in the future. If you or your friends/family ever have any properties needs in the area again, please reach out we'd be delighted to assist, Kind regards, Louise Smith Canary Wharf, Felicity J Lord
5/5
GoogleAn overall pleasant renting experience with Felicity J. Lord. Jean Pierre followed me during all the renting process, have been very helpful in providing all the information needed for my new renting experience in London!
Thank you so much for taking the time to leave a lovely review. Always here to help should you need anything else in the future. If you or your friends/family ever have any properties needs in the area again, please reach out we'd be delighted to assist, Kind regards, Jean Pierre Raimondi Canary Wharf, Felicity J Lord
5/5
TrustpilotIlya was great!
We had a very positive experience with Ilya in finding our flat. He went out of his way to meet us a bit earlier than planned when our schedule required it and gave us a lot of good advice! Very happy to have worked with Felicity J Lord and excited to move into our new home!
Nelly, many thanks for the 5* rating and positive comments. It will mean a great deal to Ilya and the team at Stoke Newington.Needless to say, if you know of anyone looking to rent or let a property, please do pass on our details as we would love to help
1/5
TrustpilotDishonest Estate Agents
Dishonest Estate agents. They have zero customer service and are happy to defraud you at any cost. I wouldn't trust them with a doll's house. Especially the Blackheath branch. The branch manager there is extremely underhand, which is difficult if you want to make a complaint against the blatant lies their agents tell. Disgusted by this company.
Thank you for your feedback and I am sorry to read your comments. We strive to deliver a 5 star service to all customers and clients and would welcome the opportunity to discuss matters further with you. It would appear that you have been working with our lettings team out of another branch, I have asked that the manager in question contact you directly to discuss further
5/5
TrustpilotI have worked with FJL's property…
I have worked with FJL's property management service for several years now and more particularly with Carl Gunn. He has provided me with an excellent service and is always prepared to give me advice when asked. He always responds to my queries quickly and efficiently and works tirelessly on behalf of the tenant and the landlord.
Dear Caroline,We are so happy you find our staff, and in particular Carl Gunn to be so supportive during your experience here at Felicity J Lord Bow (Lettings). Carl will be delighted to read this. If you know of anyone else who would benefit from this 5 star service do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
GoogleGreat experience with the team and the process is very steam line. agent @Matthew lavery helped in all kind of issues with the property in no time. Appreciate all the help and work .
Hello, Thank you so much for taking the time to leave such a lovely review! Your kind words are hugely appreciated and it's great to hear you had a fantastic experience. We very much look forward to working with you again in the future and hope you'll be very happy in your new home! Wishing you all the best, Kind regards, Canary Wharf, Felicity J Lord (Lettings)
5/5
GoogleGreat service, very informative and professional. Matthew Lavery provided great customer service, very friendly and responsive and kept me updated at every step of the process. Made the whole thing very straightforward and stress-free.
Hello, Thank you so much for taking the time to leave such a lovely review for Matthew, our Senior Property Manager! Your kind words are hugely appreciated and it's great to hear you had a fantastic experience. We very much look forward to working with you again in the future and hope you'll be very happy in your new home! Wishing you all the best, Kind regards, Canary Wharf, Felicity J Lord (Lettings)
5/5
GoogleWe been with Felicity J Lord for quite a while now and we had to move recently and he had Chantelle helping us with the process and the moving. Really great service. Highly recommend.
Thank you so much for taking time to leave a review. It means a lot to me when we get such great feedback. Always here to help should you need anything else . Kind regards, Chantelle Dooher.
5/5
TrustpilotThanks to Lily for showing us around a…
Thanks to Lily for showing us around a property recently. It didn’t suit us, but she did a wonderful job and I’m sure will be a great help as we continue to search for the right property.
5/5
TrustpilotAfter one month of desperate search for…
After one month of desperate search for a flat in London, I luckily met Charlotte from Felicity J Lords Clerkenwell branch and it only took a day for her to find a great flat for me and in just a week I was able to move in. Love Charlotte’s transparency, straightforward approach and cheerful attitude. Defo recommended.
We have to agree, Charlotte is a superstar! Thanks so much for the positive feedback, it means a lot to us all.If you, or if you know of anyone that has a property to let or that we can assist in finding a new property, please do not hesitate to pass on our details to them. We would love to help.
5/5
TrustpilotIlya was very enthusiastic
Ilya was very enthusiastic, helpful and accommodating.
Thank you for your kind words , they will mean a great deal to the entire team at Stoke Newington. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
5/5
TrustpilotGreat work from my property manager…
Great work from my property manager Emma. She is brilliant and has managed my properties for a number of years. Always professional, courteous and prompt to reply to any query, she is a real asset to FJL and my rental business. Please keep up the good work and look forward to working together on our latest tenancy.
Dear Rob W, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We do hope we can be of assistance in the future. Take care! We hope you have a great day!Best wishes, Felicity J Lord Canary Wharf (Lettings)
5/5
GoogleRadoslaw Pekala showed us around a house and was very professional. One of the best estate agents we dealt with. He was very prepared and answered all of our questions. He arrived early to our viewings and has been very responsive! We are very happy with our dealings with him!
Thank you for taking the time to provide such positive feedback, it will mean a great deal to the team. Needless to say, should you are should you know of anyone that is looking to let or rent a property, please do pass on our details.
5/5
GoogleI had a smooth experience renting a flat with Chantelle who was professional and very quick to respond.
Good Morning, Thank you for taking the time to leave a review. If you know anyone looking to rent don't hesitate to contact me. Kind regards, Chantelle Dooher (Lettings) - Canary Wharf, Felicity J Lord
5/5
TrustpilotCarl Gunn at the FJL Property…
Carl Gunn at the FJL Property Management Team, has provided me with an excellent service and reliable advice for several years now. I can highly recommend him and it is the main reason that I continue to use Felicity J Lord. I can only hope that he gets suitably rewarded for his diligence and hard work.
Good afternoon Caroline,Thank you for taking the time to leave such positive feed back, I know that it will mean a great deal to Carl and our property management team.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotDelighted with the professionalism and…
Delighted with the professionalism and competence of the Blackheath Branch of Felicity J. Lord.Staff were punctual, attentive and motivated. I would highly recommend their services.They are currently in the process of marketing my property.Amanda
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotJustyna was great
Justyna was great, really helpful, quick and efficient!
Thank you for the detailed feedback Jame. Justyna and the whole team at Blackheath Village will be over the moon. Needless to say, should you know of anyone looking to rent or let a property, please do let us know as we would be only too happy to help
5/5
GoogleMatthew Lavery, was very proactive and supportive during the contract renewal. He took over someone else overdue work and he fixed it with great help. A relief for both landlord and us. Thanks
Dear Giuseppe, Thank you for leaving a lovely review for our Senior Property Manager Matthew. Many Thanks Sai Kher Canary Wharf Property Management Team
5/5
GoogleAll process were fast straight forward with out any delay. Proffesional and very supportive way to interaction with Clients. Special thanks to agent Chantelle for all the support and and fast response to our queries , even if it was outside business hours
Hello Denny, Thank you so much for taking the time to leave such a lovely review! Your kind words are hugely appreciated and it's great to hear you had a fantastic experience. We very much look forward to working with you again in the future and hope you'll be very happy in your new home! Wishing you all the best, Kind regards, Chantelle Doher, Canary Wharf, Felicity J Lord (Lettings)
5/5
GoogleIt was a pleasure working with Jean. He was honest and upfront about things, which is refreshing in the London real estate market
Dear Jan, Thank you so much for taking the time to leave a lovely review, it's so nice to hear your kind comments. If you or your friends/family ever have any properties needs, please reach out we'd be happy to help Kind regards, Jean Raimondi Vallesi - Canary Wharf, Felicity J Lord (Lettings)
5/5
GoogleAlways liked Felicity J Lord as have had good experiences with them over the past few years. However, our current agent 'Shade' went beyond epxectations - demonstrated a lot of empathy, understanding of our situation and found very suitable properties for us to view. Very professional and proficient. Appreciate the time & effort.....
Hi, we are very happy to have provided you with such a positive experience!
4/5
GoogleDuring my five-year experience with Felicity J. Lord and they own Property Management Companies I always received excellent support and advice. I rental two flats within Wapping area, which is the best part of London. I wish to all receive so great support from letting agency as I received from Felicity. --- Wojtek
Thank you for taking the time to provide such positive feedback, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
TrustpilotExcellent service, would highly recommend
The best service I've had from a letting agency. Our agent Jennifer at the Islington branch couldn't have been more helpful. The communication was excellent and she was friendly and knowledgeable making the moving in process very easy. A total contrast to the last time I moved with a different agency! I would highly recommend them.
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out and thank you once again for your glowing recommendation!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Felicity J Lord London won awards at The British Property Awards in two years, most recently 2019.
British Property Awards winner in two years: 2018, 2019.
British Property Awards by year, 2018 to 20192019 1 Gold The British Property Awards 2019 winners
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Felicity J Lord won Platinum in The Trusted Agent 2026 awards. It also won Gold for Estate Agent in E14 at The British Property Awards 2019, and 1 other industry award since 2018.
