Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotStellar service
Anna G. helped us through our flat-hunting excercise, fully remotely finding the one we were after. A stellar service, even without considering a worldwide pandemic.2nd time I've used those guys, will be returning again. And they have a web portal, which tracks all the paperwork and actions, so they get additional points on that too.
Michal · 13 January 2021
Agent replied · 12 June 2024
Thank you very much for your feedback, it means a lot to the team and to Anna Felicity J Lord Islington Lettings
★★★★★ 5/5
GoogleI fell in love with the apartment at first sight! I'm eternally grateful to my estate agent, Ms Shade Phillip-Atherley. She's incredibly sincere, informative, responsible and helpful. My family is very happy with the service provided, professional, quick and beyond my expectations! I'd definitely recommend her to my family and friends in the future. Well done, Shade!
Annie · 14 June 2020
Agent replied · 13 June 2024
Annie Tsang, thank you for your kind review; we are happy to pass along your comments to the team here at Felicity J Lord Canary Wharf!
★★★★★ 5/5
GoogleDaniel and Adam are extremely friendly and efficient and very responsive to messages. We throughly enjoyed dealing with them and they devoted a lot of their time in order to achieve exchange. If I were looking in the same area I would definitely use them again.
Thanks for all your hard work
Dan
Dan · 14 June 2021
Agent replied · 13 June 2024
All part of our service Dan. Glad we exceeded your expectations.
★★★★★ 1/5
TrustpilotAVOID AT ALL COSTS
AVOID AT ALL COSTSTenants - they have wrongfully kept my tenant’s money (nearly £2,0000) paid by him to them by mistake after he left. This happened in August - they still have not returned the money to him or responded to my emails/callsLandlords - they owe me over £6,000 of commission erroneously charged.They have ignored emails and phone calls Utterly incompetent and dishonest.
KC · 2 November 2023
★★★★★ 5/5
TrustpilotThank you Bilal
Thank you Bilal, great service and a pleasure dealing with you!
Sam · 8 July 2019
Agent replied · 12 June 2024
Thank you Sam for providing Bilal and the team at Bow with a 5* service rating. It will mean a great deal to them.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
★★★★★ 5/5
GoogleExtremely pleased with the help and assistance provided by Jean. He was extreme patient in answering all my questions throughout the process. Highly positive experience with Felicity J Lord
Akash · 16 December 2023
Agent replied · 13 June 2024
Dear Akash,
Thank you so much for your kind words! I'm delighted to hear that you had an extremely positive experience with Felicity J Lord. It was my pleasure to help you, and I'm glad I could answer all your questions throughout the process. If you ever need further assistance, please don't hesitate to reach out.
Jean - Canary Wharf, Lettings, Felicity J Lord
★★★★★ 5/5
GoogleI was helped by Shade who was very helpful and enthusiastic.
A · 15 June 2019
Agent replied · 13 June 2024
Dear Ms Mai Thank you for your 5 star review. Happy we could help.
★★★★★ 5/5
GoogleMatthew L was very helpful in returning our deposit. He was clear on what was needed from us and gave us plenty of information on the process and time it would take to reach out accounts.
Stephen · 14 June 2023
Agent replied · 13 June 2024
Hello,
Thank you so much for taking the time to leave such a lovely review for Matthew, our Senior Property Manager! Your kind words are hugely appreciated and it's great to hear you had a fantastic experience. We very much look forward to working with you again in the future and hope you'll be very happy in your new home! Wishing you all the best, Kind regards, Canary Wharf, Felicity J Lord (Lettings)
★★★★★ 5/5
GoogleHad a great experience recently renewing our tenancy with Matthew at FJLord. He's been quick to respond to issues and very flexible in helping get paperwork sorted when we were having technical difficulties around a holiday
Henry · 14 June 2023
Agent replied · 13 June 2024
Hello,
Thank you so much for taking the time to leave such a lovely review for Matthew, our Senior Property Manager! Your kind words are hugely appreciated and it's great to hear you had a fantastic experience. Wishing you all the best,
Kind regards,
Sai Kher
Canary Wharf Property Management
★★★★★ 5/5
GoogleRadoslaw provided me with fantastic customer service when I was looking for a 1 bedroom flat. He wa such a lovely agent, super friendly and really informative. He provided me with all the information I needed and it made my property search a lot easier.PositiveQuality, Professionalism
Olivia · 14 June 2022
Agent replied · 13 June 2024
Thank you for taking the time to provide such positive feedback, it will mean a great deal to the team.
Needless to say, should you are should you know of anyone that is looking to let or rent a property, please do pass on our details.
★★★★★ 5/5
GoogleHaving dealt with FJ Lord for some time now. I’ve already found their customer service very considered and tailor made for their clients. A particular thank you and well done to Sai Kher, she’s a joy to deal with and a real credit to the company.
Joseph · 14 June 2022
Agent replied · 13 June 2024
Hi Joseph , Thank you so much for taking the time to leave a lovely review. Always here to help should you need anything else in the future. Kind regards, Sai Kher, Canary Wharf, Felicity J Lord (Property Management)
★★★★★ 5/5
TrustpilotBilal was excellent!
Bilal was excellent!super helpful got it all done, top guy
Jacob · 4 November 2019
Agent replied · 12 June 2024
Dear Jacob, Thank you for taking the time to leave us such great feedback. Bilal always strives to deliver a 5 star service and it is great to see you appreciate this. If you know of anyone else who would benefit from our assistance the we would be happy to assist.Regards,David Greenslade MARLABranch Partner
★★★★★ 5/5
GoogleJean V. is one of the best property agent i have come across. Was extremely patient and helpful and guided thru the best & relevant properties!
Abhineet · 14 February 2024
Agent replied · 13 June 2024
Dear Abhineet,
Thank you for your kind words! It was a pleasure assisting you in this property search. If you have any more questions or need further guidance, feel free to reach out. I appreciate your feedback! Jean - Canary Wharf, Lettings, Felicity J Lord
★★★★★ 5/5
TrustpilotAmazing service
Felcity J Lord Bow Lettings team are always so helpful and have been letting out my apartment with them for years and always have amazing rentals with fantastic experience with David & his wonderful Team and always happy to help. Highly Recommend.Thankyou
Carole · 21 November 2022
Agent replied · 12 June 2024
Dear Carole, Thank you for your 5 star review. We always aim to provide great customer service and we really appreciate your kind words. If you know of anyone else who could benefit from our service please pass on our details. Regards, David Greenslade (MARLA) Branch Partner FJ Lords Bow
★★★★★ 5/5
TrustpilotPositive experience with FJL on Goswell Road
Charlotte (from the Goswell Road branch) clearly explains the process and is very communicative throughout. It is thanks to Charlotte and her team that I have signed on twice with FJL for my property requirements. Thanks for a smooth process and a job well done!
Prema · 3 August 2017
★★★★★ 5/5
TrustpilotAfter meeting with Ilya Hubin
After meeting with Ilya Hubin, we were greeted and informed on the situation regarding the property we were interested in.We were escorted up to the property and shown around, we had some questions that Ilya answered and even offered options and further information regarding our concerns. We found the whole experience very pleasant and overall very satisfied.
James · 22 January 2020
Agent replied · 12 June 2024
Dear James, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you know of anyone else who could benefit from our 5 star service then please pass on our details.Regards,David Greenslade MARLABranch Partner
★★★★★ 1/5
TrustpilotI won't recommend to use them.
I won't recommend to use them.Poor communication and bad management.They give you different numbers to call, re-directing you, absolving themselves of all responsibilityIt often takes weeks, and endless emails and calls to get an answer including giving updates and paying deposit back.
Farah · 7 November 2022
Agent replied · 12 June 2024
Dear Farah, I am sorry to hear your experience with your deposit release. Our aim is to provide the best customer service possible and the situation you have described does not reflect the level of communication that you should expect and that we strive to deliver. After speaking to Branch, I have been informed that my colleague Hassan Ali has since been in touch with yourself and has actioned your deposit release.
★★★★★ 5/5
GoogleJean gave us great service and was really helpful every step of the way, would definitely recommend!
Ayomide · 24 July 2024
Agent replied · 23 August 2024
Dear Ayomide,
Thank you for your kind words! It was a pleasure assisting you in this property search. If you have any more questions or need further guidance, feel free to reach out. I appreciate your feedback! Jean Raimondi- Canary Wharf, Lettings, Felicity J Lord
★★★★★ 5/5
TrustpilotAbsolutely excellent service!!!
Scott and the FJL team totally knocked it out of park. From the first encounter all the way through to signing the contract they were always available for answers and advice. They provide a professional and friendly service that removes alot of the stresses involved in the "moving house" experience. Five stars guys, keep up the excellent work!!!
Devan · 10 July 2019
Agent replied · 12 June 2024
Thank you for providing such positive feedback Devan. It will mean a great deal to the whole team at Blackheath.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
★★★★★ 5/5
TrustpilotThank you!
I have let a flat through Felicity J Lord for a long time and have always had friendly and effective service. In particular I would single out Jodie Lands in Greenwich Lettings for her proactive response to disrupted arrangements during the coronavirus crisis, as well as her colleagues in Greenwich. A real pleasure to deal with.
Henrietta · 21 April 2020
Agent replied · 12 June 2024
Thank you for taking the time to leave such positive feedback Henrietta. It will mean a great deal to the team at Greenwich. Needless to say, should you know of anyone looking to let or rent a property currently, please do pass on our details. We would love to help.
★★★★★ 4/5
TrustpilotLandlord's Review
Landlord's Review - London E1 - I have found working with Oliver a pleasure. He always answers my queries straight away, has reacted immediately to any problems which have arisen with viewings and has been helpful and speedy with finding new tenants for our flat. Based on my current experience I would recommend FJ Lord as an agent.
Jenny · 28 June 2019
Agent replied · 12 June 2024
Many thanks Jenny for providing such positive feedback. It will mean a lot to Oliver the whole team at Wapping. Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 5/5
GoogleShade is very professional and helpful. Very good viewing experience.
Yan · 15 June 2019
Agent replied · 13 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
GoogleLucy Martin is the loveliest, most helpful lettings agent ever.
Heidi · 15 June 2019
Agent replied · 13 June 2024
Dear Heidi, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
★★★★★ 5/5
TrustpilotGreat caring service, matching landlord to tenant so far perfectly!
After just ‘popping in’ to ask a quick question about a window ad, the instant smiles and engagement from the agency staff was our initial attraction to working with FJLord. Our property was visited within ten minutes, valued, useful feedback, advertised and rented with speed. Never over the top, not false, just straight to the point business.
Sarah · 21 November 2019
Agent replied · 12 June 2024
Dear Sarah, Thank you for leaving such great and detailed feedback about your experience with Felicity J Lord Greenwich.Best Jason and the team at Greenwich Lettings
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