Trusted Agent profile · London
★★★★★
1,500 reviews across 2 platforms
22-23, Harbour Exchange Square, London, E14 9GE
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 22-23, is rated 4.3 out of 5 across 1,500 reviews on two platforms, including 608 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThanks Bilal x
Thanks Bilal for finding our beautiful new home. You have been very polite and very sweet.
Dear Frankie, Thank you for taking the time to leave us your 5 star feedback. We are pleased to hear about your experience with us and in particular Bilal. If you know of anyone else who would like our help please do not hesitate to pass on our details .Regards,David Greenslade MARLABranch Partner
5/5
GoogleGood Evening, I'm grateful for the good Team, for the help with housing. I found Chantelle Dooher at SpareRoom. She responded, helped with viewing of the room and we quickly resolved issues with documents. Until I signed the contract, she helped with advice. I was pleased to work with her. Thank youPositiveResponsiveness
Thank you for taking the time to provide such positive feedback, it will mean a great deal to the team. Needless to say, should you are should you know of anyone that is looking to let or rent a property, please do pass on our details.
5/5
GoogleToday I had a pleasure to meet Chantelle! She is such a lovely lady. She gave me a lot of attention and she was very kind and helpful. I definitely would recommend her to help anyone needs a flat. I’m sure she will look after you guys. She is super ⭐️ ❤️
Hi Miliely, Thank you so much for taking the time to leave a lovely review. Always here to help should you need anything else in the future. If you or your friends/family ever have any properties needs in the area again, please reach out we'd be delighted to assist, Kind regards, Chantelle Dooher Canary Wharf, Felicity J Lord (Lettings)
5/5
TrustpilotStress-free letting
Thanks to Felicity J Lord for making flat-letting a painless experience. The whole team at Clerkenwell are efficient and easy to deal with, and have a great instinct for the state of the market. Charlotte De Carli really went the extra mile to get problems sorted, details nailed down and keep the show on the road. She helped make the process as stress-free as possible.
Thank you so much Adam for your glowing review, it means a huge amount to the team!Needless to say if you know of anyone looking to rent or let a property, we would love to help.
5/5
TrustpilotBilal was excellent
Bilal was excellent in helping us find and secure our flat in Aldgate. He accommodated our preferred times for viewings and then was always on hand to answer any questions we had throughout the process of securing the flat and moving in. Thank you Bilal
5/5
TrustpilotShannen was very helpful in…
Shannen was very helpful in communicating with the tenants on our behalf
Thank you very much for your feedback, it means a lot to the team and to Shannen. Felicity J Lord Islington Lettings
1/5
TrustpilotPoor customer service
Poor customer service. Never got a response from the agency on time. It takes about 2 weeks to get an email response from them. Deposit still has not been released 3 months after we left the property. Property managers are not qualified to their job properly and looks like the management is not great at all
5/5
TrustpilotVery helpful and efficient service
Very helpful and efficient service. Many thanks to Justyna at FJL Blackheath for all your help.
Hi Mark, we are very happy to have provided you with such a positive experience!
1/5
TrustpilotIt have been more than 2 months waiting…
I have been more than 2 months waiting to get my deposit back ( after the deposit has been approved for release by the Landlord ).It is all very dysfunctional. People leave the company and things don't get picked up by others.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. However we are unable to identify you in our systems with the details left. If you'd like to discuss this further, please email reviews@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
GoogleExceptional service provided by John and James in the viewing and purchasing process. Huge thanks and definitely recommend to other in the future!
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our Sales Team during the viewing and purchasing process. Your recommendation means a lot to us, and we're grateful for your support. If you need any further assistance in the future, please don't hesitate to reach out. Best regards, John Costea - Felicity J Lord - Canary Wharf (Sales Team)
5/5
TrustpilotFJL were great
FJL were great, through a very challenging period. Thanks to David and his team.
Dear Gareth, Thank you for taking the time to leave us feedback. We are really pleased to hear about your experience with us and as you say in a challenging period. Enjoy your new home and if you know of anyone else who would benefit from the same 5 star service please pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
GoogleWe were assisted by Chantelle on behalf of Felicity J. Lord. She assisted throughout the whole process and was very responsive, friendly nature. It was a great experience. She showed the property too very nicely and we really like overall experience.
Thank you so much for taking time to leave a review. It means a lot to me and the team when we get such great feedback. Always here to help should you need anything else . Kind regards, Chantelle Dooher
5/5
TrustpilotDefinitely recommend
We had a great experience with Felicity J Lord. Vicki was our agent and she helped tremendously throughout the process, end to end. Very responsive and helped tackling issues as they appeared, intermediated with all parties in the chain. Thanks for making this happen!
5/5
TrustpilotIlya was really helpful and everything…
Ilya was really helpful and everything went through very quickly. Friendly service would definitely recommend.
Many thanks for taking the time to leave such positive feedback. It will mean a great deal to Ilya and the team at Stoke Newington.Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotSarah Kelsey
Sarah Kelsey has been extremely helpful on our ‘end of tenancy’ process, helping to organise the return of our deposit monies and excess rent payment. Sarah has been readily available to discuss over the phone and has been effective at coordinating matters internally.
5/5
TrustpilotJean was great
Jean was great - super helpful and gave us some great tips and advice.
Thank you for the 5* review Ella, it will mean a great deal to Jean and the team at Hackney.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotGreat properties and a delight to deal with.
I can't recommend Felicity J Lord Islington highly enough. They have been so helpful on my property search and understood exactly what I was looking for.Emma, in particular, has been excellent. She has helped me every step of the way and has been brilliant throughout the entire process.The properties they have are of a beautiful standard and they are a pleasure to deal with.
Hi Jacqueline , thank you for taking the time to leave a review for us at Felicity J Lord Islington (Lettings). We''re happy we could meet your expectations!
5/5
TrustpilotNicole was very helpful with my admin…
Nicole was very helpful with my admin queries. She made my FJL experience extremely easy.
Thank you for your positive feedback David. Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
GoogleI was looking for a flat and Chantelle Dooher from Felicity helped me out quite a lot. She understood exactly what I was looking for and shared the properties that actually matched my interests. Quite efficient property agents.
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help
5/5
Trustpilotvery happy with the renewal process and…
very happy with the renewal process and Jodie Lands has been very helpful.
Thank you for your feedback. It will mean a great deal to the team at Greenwich. Needless to say, should you know of anyone looking to let or rent a property currently, please do pass on our details. We would love to help.
4/5
TrustpilotI used Felicity J Lord for three years…
I used Felicity J Lord for three years to rent out my flat. The service I received from them was great. They were not only friendly but very professional and they were always on hand to help and answer any questions no matter how trivial they may have seemed. I would certainly recommend them to anyone who is looking to rent their property
Dear Mr Nicholson, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. Congratulations on the sale of your home! Should you ever become a landlord again please do not hesitate to contact us.Kind RegardsLisa Allen & Blackheath Team
5/5
GoogleFelicity J lord has always been amazing. Communication, transparency… Kristian and his colleague was very helpful despite a landlord not really “receptive” I highly recommend this agency. Thank you again.
Hi Samantha, thank you very much for your kind words, I'm glad I could help. Kind regards Kristian Sullings Felicity J Lord
5/5
TrustpilotMy girlfriend and I have been helped by…
My girlfriend and I have been helped by Anna in our flat search.She has been amazingly professional, always ready to help us and giving us any kind of suggestions or answers to our questions.I totally recommend to ask for her during your search!!!!!
5/5
GoogleOverall great experience with the agency, Chantelle helped a lot to settle the contract and problems encountered, I really appreciate that.
Good Afternoon , Thank you for taking the time to leave a review. If you know anyone looking to rent don't hesitate to contact me. Kind regards, Chantelle Dooher (Canary Wharf Lettings)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Felicity J Lord London won awards at The British Property Awards in two years, most recently 2019.
British Property Awards winner in two years: 2018, 2019.
British Property Awards by year, 2018 to 20192019 1 Gold The British Property Awards 2019 winners
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Felicity J Lord won Platinum in The Trusted Agent 2026 awards. It also won Gold for Estate Agent in E14 at The British Property Awards 2019, and 1 other industry award since 2018.
