Trusted Agent profile · London
★★★★★
1,500 reviews across 2 platforms
22-23, Harbour Exchange Square, London, E14 9GE
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 22-23, is rated 4.3 out of 5 across 1,500 reviews on two platforms, including 608 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic team
Fantastic team full of passionate individuals. We have moved in 4 days after viewing the property. Justyna, our Agent was extremely efficient, friendly and professional. We couldnt find a single fault in their dealings! We are grateful for their incredible service and want to wish them all a Merry Christmas!
1/5
TrustpilotAvoid at all cost.
Nothing positive about this estate agent. Ignores communication via email and phone calls for 2 months about a leak in the property. When they want something regarding the illegal electric box fixed with tape, they want immediate help from me. And on top of that they will make up lies about rent arrears to mess your next rental. Sad and unprofessional staff.Canada Water branch
Hi,Apologies for the delay in responding to your comments.We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
GoogleVery pleased and delightful to colaborate with Chantelle finding our next flat. She was very positive and understood perfectly our needs compared to our previous experiences with another agencies and agents. Thanks a lot for your help. Highly recommend you Chantelle.
Good Afternoon, Thank you for taking the time to leave a review. Should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help. All the best with your new home. Kind regards, Chantelle Dooher - Canary Wharf, Felicity J Lord.
5/5
GoogleI would like to extend my sincere gratitude to Kristian for guiding us through a challenging situation :) Special thanks to the incredible team at Felicity J. Lord Estate Agents, the service has been nothing short of amazing!
Thank you very much for your kind words, I'm glad I could help. Kind regards Kristian Sullings Felicity J Lord
5/5
GoogleFound Zak to be very personal, diligent and committed to resolving my issues which he performed to a high standard and in a more than acceptable time frame.
Good Afternoon, thank you for your kind words and response. If you need anything in the future, please feel free to reach out. Kind Regards - FJL Property Management
5/5
TrustpilotThank you to Bilal for arranging the…
Thank you to Bilal for arranging the whole process of moving into our new home. Communication was amazing. Best agent!
Dear Fatin, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you know of anyone else who could benefit from the same 5 star service please pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
GoogleHi, the place is really good if you’re looking for a place in safe areas in London. The staff is very friendly and has brilliant options around E14 area. 10/10 recommended. They go an extra mile to ensure the client is happy.
Thank you so much for taking the time to provide such positive feedback regarding your experience with Felicity J. Lord Lettings. Needless to say, should you or anyone you know be looking to let or rent a property, please do pass on our details. We would love to help. Kind regards, Louise Ward - Canary Wharf, Felicity J Lord (Lettings)
5/5
TrustpilotAnnabel rocks!
Annabel is the first agent that I worked with, wich presented genuine interest. She is truly helpful and knowledgeable.
Dear Alexandru Leonte, Thank you for your kind words, it will mean a great deal to Annabel and the whole team.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
1/5
TrustpilotAbsolutely despicable service
Absolutely despicable service. Have been trying to sort out serious damp issues for a month and have been chasing to no proper response. They then send out a roofing contractor who has supposedly attended my property… except they haven’t and I’ve never let them into the property! Never answer the phone when I ring, never rent a property from this company!
I am sorry you have felt the need to leave this review. I have spoken with Sai Kher one of our in Branch Property Manager, who has been dealing with this and I can see from notes saved on the tenancy and the email chain that you have been given regular updates via telephone and email. There was a delay as we required approval from the landlord and Sai kept you in the loop on this and contractors have attended and work is scheduled as per your acknowledgement email dated 13th October 2021.I do understand that this can be frustrating for you however as mentioned Sai has kept you informed and updated.
1/5
TrustpilotMissed appointments
I arranged for two back to back property viewings that happened to be handled by two different agents at FJLord. I received email confirmations for the viewings but the agents did not show up at either, nor did they cancel or indeed answer the phone when I called them. Appalling customer service
5/5
GoogleSuch a great agency to deal with! They have helped us find an amazing home in such a difficult time. If anything is wrong or needs to be fixed Weronika gets back to us speedily and gets it resolved. She is an asset to the agency.
Dear James Thank you for leaving a lovely review for our Property Manager, Weronika. Were are always here to help should you need anything else in the future. Many Thanks Sai Kher Property Management Manager (Canary Wharf)
5/5
GoogleAbsolutely brilliant from start to finish! Chantelle Dooher, the negotiator, is always making sure we are ok with everything that is going on. And she always took the trouble to answer my phone calls and emails. I would recommend this company 100% so friendly and efficient.
Hi Anqi, Thank you so much for taking the time to leave a lovely review. Always here to help should you need anything else in the future. If you or your friends/family ever have any properties needs in the area again, please reach out we'd be delighted to assist, Kind regards, Chantelle Dooher Canary Wharf, Felicity J Lord (Lettings
5/5
TrustpilotAll in all a great experience
We are tenants who has just used FJL to find our flat.Organising viewings was straightforward, and once we'd decided to sign for somewhere the process of getting everything organised was very simple. All done through an online portal that made the process quick and easy.Hannah and Ellie from FJL were easy to contact and very helpful any time we had questions or needed advice.All in all a great experience!
Thanks so much for the positive feedback Tommy. I will pass your comments on to the team in Bow ans it will mean a lot to them., Needless to say if you know of anyone looking to let or rent a a property, please pass on our details. We would love to help!
5/5
TrustpilotBilal is an absolutely star!
Bilal is an absolutely star! He has great, positive energy right when we first viewed the flat and during the run-up to the move he always responded promptly and went out of his way to iron out any concerns. Thanks so much Bilal for providing a first class service.
5/5
GoogleRadoslow Pekala was quite helpful and acted with professionalism through my application process.PositiveQuality, Professionalism
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help
5/5
GoogleVery happy with this agency! Ivan Moreira has not only been a massive help in finding me a new home, but also went the extra mile to ensure things were okay even after I moved in. The process of renting an apartment couldn't get any smoother. Their staff is extremely helpful, straightforward and honest (which you don't see much in letting agents now days). Definitely recommended!
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
TrustpilotBrilliant service!
Couldn’t recommend enough - Mimi was excellent. Communication and support throughout. Will definitely be using again in the future.
We are very happy to have provided you with such a positive experience Ben and thank you again for the great review, it will mean a great deal to Mimi and the whole team at Islington.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
1/5
TrustpilotHorrible experience
Horrible experience, they only contact you when it's for their own benefit.I reported several issues with the apartment that needed to be fixed (bathroom door not well fit, blinds rail detached, bathroom extractor not working, etc.) and kept being told that they would send someone soon. I kept chasing for months and eventually gave up.
Thank you, Jose, for your review. Your feedback is very important to us and we'd like to look into this further. Could you please email us at pmcanarywharf@fjlord.co.uk with the full details so that we can investigate. We're disappointed to hear of the negative experience you had at our office. We strive for 100% satisfaction, and we regret to find out that this was not the case. We hope to hear from you soon so we can resolve your issue as quickly as possible.Felicity J Lord Canary Wharf Property Management Team
5/5
TrustpilotCheck out service
Check out serviceI had Felicity J Lord do the check out and check in between tenants and was very impressed. Jean was careful to check my identity on my arrival and extremely thorough in her work. She helped with an issue over keys and was expert and knowledgeable throughout.Thank you Jean!
4/5
GoogleJust moved into a new property with help from Chantelle! She was amazing and talked us through any processes we needed help with!
Good Afternoon Ella, Thank you for taking the time to leave a review. If you know anyone looking to rent don't hesitate to contact me. Kind regards, Chantelle Dooher (Canary Wharf Lettings)
5/5
TrustpilotA breath of fresh air. Finally, a friendly & helpful human
I called FJL to inquire about a property I stumbled upon and was oh so pleasantly relieved to be greeted by not only a professional and friendly human, but some kindness. It was a simple and helpful interaction, that carried all the way through to the viewing and post-viewing. Jennifer Offiah at the Islington branch, brought some humanity to an otherwise sometimes very difficult calling today. Thank you!
Thank yo for your wonderful feedback, Jen is indeed a superstar and your kind words really will make her day!Please do not hesitate to contact us if we can be of any further assistance and should you know of anyone looking to rent or let a property, we would love to help.
5/5
TrustpilotThanks Bilal for organising a viewing…
Thanks Bilal for organising a viewing for us at such short notice, especially that it was after hours!
Nawale, thank you for your kind words , they will mean a great deal to the entire team at Bow. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help
5/5
TrustpilotRobert and the team at FJ Lord were…
Robert and the team at FJ Lord were excellent and I would recommend their services to anyone looking for a property in the Stoke Newington area. Was a pleasure to speak to the entire team and Robert kept us well informed and walked us through the entire process. Thanks again!
5/5
TrustpilotGood advisior ,Charlotte is profesional…
Good advisior ,Charlotte is profesional and dealth with our move very smoothly. Never had such an easy move !!
Thank you for taking the time to leave such positive feed back, I know that it will mean a great deal to Charlotte!Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.Many ThanksFelicity J Lord (Clerkenwell)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Felicity J Lord London won awards at The British Property Awards in two years, most recently 2019.
British Property Awards winner in two years: 2018, 2019.
British Property Awards by year, 2018 to 20192019 1 Gold The British Property Awards 2019 winners
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Felicity J Lord won Platinum in The Trusted Agent 2026 awards. It also won Gold for Estate Agent in E14 at The British Property Awards 2019, and 1 other industry award since 2018.
