Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had the pleasure of having Mr. Radoslaw as my property negotiator. He was very responsive despite the 8 hour time zone difference and was able to secure me a flat within 3 days of me spotting it. He was a miracle worker considering I had to move countries within a weeks span for business reasons.
Thank you again, radoslaw.PositiveResponsiveness, Quality, Professionalism
Joshua · 14 June 2022
Agent replied · 13 June 2024
Dear Mr Bunn,
Thank you so much for your kind feedback, it means a lot to me seeing your appreciation for the service received. I'm glad I could help you relocate to London as smoothly as possible.
Best Wishes,
Radoslaw
★★★★★ 5/5
GoogleI bought my first property through Jessica and James from Felicity J Lord. James and Jessica are friendly and professional and went above and beyond, and made the buying experience so much easier for me. Their communication was great, they made themselves available at short notice to answer any questions I had and helped me with everything I needed. Big thank you!
Dimitar · 14 June 2022
Agent replied · 13 June 2024
Thank you Dimitar, I hope you really enjoy your home.
Kind regards,
Jessica
★★★★★ 5/5
GoogleLucy Martin is an angel! Despite troubles with the renting of the house, she was continually lovely and trying to help us throughout the stress we were feeling!
Elisa · 15 June 2018
Agent replied · 13 June 2024
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.
Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 5/5
GoogleExcellent service when selling our flat. Adam and his team were friendly, helpful and well-informed. They found us a buyer quickly and helped ensure the whole process went smoothly.
Gail · 15 June 2017
Agent replied · 13 June 2024
Dear Gail, Thank you for leaving this review, we are happy to hear that you were pleased with our services. Best of luck in your new home.
★★★★★ 5/5
TrustpilotI recommend FJL - Islington Office
My property has been managed by FJL - Islington office for over 10 years. My new property manager Shannen Stewart is amazing!
Sophie · 4 December 2020
Agent replied · 12 June 2024
Thank you very much for your feedback, it means a lot to the team and to Shannen. Felicity J Lord Islington Lettings
★★★★★ 5/5
TrustpilotThe whole team is very helpful and…
The whole team is very helpful and professional. In particular David Greenslade, has been very helpful in assisting in these uncertain times. Thank you.
Davinder · 21 April 2020
Agent replied · 12 June 2024
Dear Davinder, Thank you for taking the time to share your experience and giving us 5 stars in your review.. We are delighted you are pleased with the service you received whilst letting your property through FJ Lord Bow. If you know of anyone else who would benefit from the same level of service please pass on our details.Regards,David Greenslade MARLABranch Partner
★★★★★ 5/5
TrustpilotGreat service
FJL were very helpful and assisted with our move on a step by step basis. Hannah and David were particularly helpful. Thank you Elliot
Friend · 14 April 2020
Agent replied · 12 June 2024
Dear Elliot, Thank you for taking the time to leave us your feedback. We are pleased to hear about your positive experience with us at FJ Lord Lettings Bow. Enjoy your new home and if you know of anyone else who would benefit from the same 5 star service please pass on our details.Regards ,David Greenslade MARLABranch Partner
★★★★★ 5/5
TrustpilotDaniel Bourne, Hackney Branch
I haven't always had positive experiences with Felicity J Lord, but Dan is a totally committed, reliable and hard working member of the Hackney team. He never fails to return emails or phonecalls, and goes above and beyond to try to sort any issues I have had with my property. I can't recommend him highly enough.
Charlotte · 7 April 2020
★★★★★ 4/5
TrustpilotFlat Rent
Quick turn around. Flat was well presented and looked as shown on the pictures. Good guidance in getting the contract signed and throughout very supportive.
Ben · 5 November 2019
Agent replied · 12 June 2024
Dear Ben, Thank you for taking the time to leave us feedback and appreciate your positive review about your recent experience with us! Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
★★★★★ 5/5
GoogleI had a very positive experience with the agency, particularly liaising with Chantelle who was always able to answer my questions and assist with any issues along the way.
Ffion · 24 September 2024
Agent replied · 24 October 2024
Good Afternoon, Thank you for taking the time to leave a review. If you know anyone looking to rent don't hesitate to contact me. Kind regards, Chantelle Dooher (Canary Wharf Lettings
★★★★★ 5/5
GoogleIts been a week since we had a viewing and will be moving in to the new property already. Thanks to the wonderful assistance from Chantelle Dooher, she has been prompt in getting everything sorted and most importantly communicating really well. All our requirements were understood and delivered in expected time - Thanking FJL and Chantelle for the service. Much recommended!
Roshan · 14 June 2022
Agent replied · 13 June 2024
Hi Roshan , Thank you so much for taking the time to leave a lovely review.
Always here to help should you need anything else in the future. If you or your friends/family ever have any properties needs in the area again, please reach out we'd be delighted to assist, Kind regards, Chantelle Dooher Canary Wharf, Felicity J Lord (Lettings)
★★★★★ 5/5
TrustpilotFaisal has been very helpful since day…
Faisal has been very helpful since day one and it has been the smoothest process I’ve experienced here in London. Both responsive and accommodating.
Gabriella · 21 March 2020
Agent replied · 12 June 2024
Gabriella, thank you for your kind words , it will mean a great deal the whole team at Hackney.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
★★★★★ 5/5
TrustpilotAbsolutely faultless
Absolutely faultless! Ellie was on hand to answer all of our questions, and seemed to genuinely care about making the whole experience as smooth as possible.
Char · 14 May 2019
Agent replied · 12 June 2024
Dear Char, Thank you for taking the time to leave us and especially Ellie such wonderful feedback. We are pleased to hear about your experience with us. If you know of anyone else that can benefit from our assistance we will be happy to help.Regards,David Greenslade MARLABranch Partner
★★★★★ 5/5
TrustpilotRobert is a very calm and caring person…
Robert is a very calm and caring person who truly listens and take into consideration what you are looking for in a future home.
Mariell · 9 March 2020
Agent replied · 12 June 2024
Good afternoon Mariell, thank you for your kind words , they will mean a great deal to the entire team at Stoke Newington. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
★★★★★ 5/5
TrustpilotIlya was great!
Ilya was great! Very straight forward, super prepared and very happy to help us. We had a very good experience in general. Thank you!
Mariana · 4 March 2020
Agent replied · 12 June 2024
Mariana, many thanks for the 5* rating and positive comments. It will mean a great deal to Ilya and the team at Stoke Newington.Needless to say, if you know of anyone looking to rent or let a property, please do pass on our details as we would love to help.
★★★★★ 5/5
TrustpilotJean Piper
Jean Piper, Property Manager Hackney is always very helpful and knowledgable. She has become my go to person for her pragmatic approach to issues.
AE · 27 February 2020
Agent replied · 16 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!
★★★★★ 5/5
TrustpilotThanking David Greenslade
David was a pleasure to work with, made our move transition smooth and easy especially in such a turbulent time. Thank you again!
Alexander · 8 June 2020
Agent replied · 12 June 2024
Dear Alexander, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you know of anyone else who would benefit from the same level of service please do not hesitate in passing on our details.Regards,David Greenslade MARLABranch Partner
★★★★★ 5/5
Trustpilotprofessional and friendly
Jean was professional and made sure she explained what would happen, when and how. She also helped explained how to fix our stuff keys.
Megan · 30 January 2020
Agent replied · 12 June 2024
Dear Megan, Thank you for taking the time to leave us feedback. We are very happy to have provided you with such a positive experience! Thank you again for your star rating!RegardsFelicity J Lord Canary Wharf (Lettings)
★★★★★ 5/5
TrustpilotReally impressive customer service
Fin found us the perfect flat almost immediately, showed it to us that day and was super professional throughout the process. He was always ready to answer our questions in depth and made the steps towards becoming a tenant run so smoothly. Also very grateful to Charlotte who helped us get the correct references together and really put our minds at ease. Overall could not recommend Felicity J Lord enough- thanks guys!
Holly · 29 January 2020
Agent replied · 12 June 2024
We appreciate your positive review about your recent experience with us! We wish you all the best for the future in your new home. Felicity J Lord Clerkenwell (Lettings)
★★★★★ 5/5
GoogleWe had a great experience dealing with Felicity J Lord in finding a property for renting. Chantelle found us a great property that met our needs. She was also very helpful and prompt in her communication.
Akash · 14 May 2024
Agent replied · 13 June 2024
Good Morning, Thank you for taking the time to leave a review. If you know anyone looking to rent don't hesitate to contact me. Kind regards, Chantelle Dooher (Lettings) - Canary Wharf, Felicity J Lord
★★★★★ 1/5
TrustpilotThis company continue to provide a poor…
This company continue to provide a poor service as managing agents. They either do not answer their phones or continue to not respond to messages left to return calls. I have been trying to get basic things fixed round my rental for months now. I would strongly suggest anyone looking for managing agents in the hackney area to avoid this company.
David · 13 May 2022
Agent replied · 16 June 2024
Hi David,Thank you for sharing your feedback. We are sorry you that your experience has not matched your expectations so far, we will do better in future. Please feel free to reach out to hackney.lettings@fjlord.co.uk with any further comments, concerns or suggestions you wish to share, as we would like to help make things right for you.
★★★★★ 1/5
TrustpilotCanceld after holding Deposit
This company caused me extrem hassel . Because, they accepted my documents and pushed me to pay the deposit. Then after 25 days , they canceled claiming the land lord not accepting students. Then i had to start from zero and search for accomodation waisting my Time and Money. They were even hesitant to refund my deposit.
Ghassan · 24 October 2022
Agent replied · 12 June 2024
Hi, we are sorry to see your review. We have already been in touch with you to explain the reasoning for this but if you want to contact us on 02070931600 then we would be happy to discuss this further.
★★★★★ 5/5
TrustpilotA great team and agency
Very high quality service and a team that is always there for you! Emily Bias Ely is really super helpful!
Elena · 11 February 2021
Agent replied · 12 June 2024
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 3/5
TrustpilotNot great
I switched agent after more than a decade with my previous one.The marketing side was excellent. But the general management left much to be desired. Staff took along time to respond to queries, didn't know they held keys, had poor contacts with tradesmen.Now that the original marketing contact left I shall be looking for a new agent at the end of the tenancy.
Mr · 17 January 2022
Agent replied · 12 June 2024
Hi,Thanks for taking the time to leave us a review. We're sorry that we didn't give you the five star service which we aim to provide to all of our customers. If you would discuss further, please email us on reviews@fjlord.co.uk.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
