Felicity J Lord London reviews

★★★★★ 5/5

Trustpilot

Justyna was excellent

Justyna was excellent! So helpful and made the process very easy. She wasn’t pushy at all and had the perfect amount of attentiveness. Referencing process was very easy, would definitely recommend.

Lauren · 18 June 2019

★★★★★ 5/5

Trustpilot

Sarah Kelsey was very professional in…

Sarah Kelsey was very professional in dealing with a difficult tenant on the check out. The follow up was excellent , thank you for your effort and I appreciate it.Marianne Heier

Marianne · 12 June 2019

★★★★★ 1/5

Trustpilot

Yet again I need to warn everyone not…

Yet again I need to warn everyone not to use this company, they are now holding over £500 of my money, please don’t use them.

Emma · 16 January 2026

★★★★★ 4/5

Trustpilot

Justyna was very good and got our flat…

Justyna was very good and got our flat rented out in the limited amount of time given in this case.Have used FJL to buy and sell for 15 years now!!!Anne Harris

Dr · 22 April 2019

★★★★★ 5/5

Trustpilot

Thanks Sarah Kelsey (Blackheath Branch)

Sarah Kelsey was very meticulous during the inventory check-in and took the extra time to point out even minute details of what I've missed. Thanks Sarah for your professionalism

Hakeem · 25 February 2020

★★★★★ 4/5

Trustpilot

Jean has been very helpful and thorough…

Jean has been very helpful and thorough with her inspection of the flat. We look forward to the changes that are due to be made following her review :-)

Jennifer · 30 January 2020

★★★★★ 1/5

Google

We felt so discriminated. I called for an advert to arrange a viewing, the agent said that will call me as soon as they can arrange viewings in the place, he never got back to me. So I called but I was ignored again.I really liked the property in the pictures and I asked my wife to call instead... Same thing happend agent told her will call her to arrange the viewing, thing which never happend. After 5 calls both of us together we gave up. We thought perhaps the property was rented. Until to my surprise I saw the property still listed and price even dropped perhaps because they couldn't rent it out. Then I felt discriminated. Not at all professionals.

Ayoub · 15 June 2018

★★★★★ 5/5

Google

Zak provided exceptional service during our property management experience. He was professional, responsive, and went above and beyond to resolve any issues quickly. We truly appreciated his dedication and highly recommend him

Apostolos · 17 October 2024

★★★★★ 5/5

Trustpilot

Great service

Very efficient service. After contacting about a property, we were able to view and put in an offer the next day. Faisal was very polite and helpful. Would recommend

Angie · 23 December 2019

★★★★★ 5/5

Google

We recently secured our next flat with Felicity J Lord and had the pleasure of working with Chantelle Dooher who was very helpful, professional and informative throughout the process. Everytime we had questions, she was always happy to help and made sure we knew what we were doing! I’d definitely recommend working with Chantelle!

Alyssa · 19 July 2023

★★★★★ 5/5

Trustpilot

Our experience with FJLord In Stoke…

Our experience with FJLord In Stoke Newington has been excellent. Robert has gone above and beyond to help us in the rental process. Would definitely rent with them again.

Becky · 12 December 2019

★★★★★ 4/5

Google

Recently had Chantelle as my estate agent and she was a pleasure to work with! She was so reassuring and quick with responses. Chantelle has made the whole process a lot easier and answered all questions I had whether this be through the phone or email. Consistenly happy to help, I couldn't reccommend her enough!

Cliodhna · 14 June 2023

★★★★★ 1/5

Trustpilot

Declining service

Declining service. I’ve used FJL whilst leasing multiple properties. However in my last tenancy I had a major leak which took a year to fix.Since leaving this property I’m still waiting over a month for a return of deposit. They are quick to take you’re money not so quick to return. I had received good service at one point but found it’s declined over recent years. Give you’re money to someone else

Mark · 27 April 2021

★★★★★ 1/5

Trustpilot

It’s a nightmare!

It’s a nightmare! First of all we had an horrible experience with them when we moved in our tenancy!the house was in terrible condition(different than when we viewed) and we had to pay to repair the issues as they were ignoring us!same happened throughout the 2 years tenancy that was managed by them. Now we ended our tenancy more than a month ago and we haven’t received our deposit back yet!they are not replying to email or phone calls!Stay away if you want to preserve your mental health! Never seen such a bad agency in UK

Benny · 5 December 2023

★★★★★ 5/5

Trustpilot

Thanks Ilya!

Ilya has been a real pleasure to deal with whilst securing our new rental property. Friendly, helpful and always professional. It made the whole process a lot more enjoyable.

Lizzie · 31 August 2019

★★★★★ 5/5

Trustpilot

Responsive team

Responsive team, Carl Gunn is very helpful and will answer any queries within a day or two. Already helped with a leak situation and a change of mattress.

Yohann · 25 January 2020

★★★★★ 5/5

Google

I have worked with Adam for over 10 years and have always found him to be professional and have a great knowledge of the market. I would not hesitate to recommend him.

Mary · 15 June 2017

★★★★★ 1/5

Google

Despicable. They lie on viewings, pressure you into signing and take advantage of any and all weaknesses you have. I was having problems with my health and wanted to move out of my joint tenancy, which they initially said was impossible, then they said with a little more badgering that it actually was but the household didn't meet these insane requirements of how much the household income or guarantor income needed to be, something that wasn't written or agreed to, or even MENTIONED before. Didn't respond to any complaints and are now worming their way out of discipline by the property ombudsman with an email I sent 6 months later agreeing to terms to do with something completely different. I've ended up sectioned because of their treatment. AVOID AT ALL COSTS.

Emily · 15 June 2017

★★★★★ 5/5

Trustpilot

Great Property Visit by Jean Piper

Jean was meticulous and did a great job during the property visit. She checked everything, took my suggestions seriously, and found issues that I hadn't even noticed myself.

Paul · 15 January 2020

★★★★★ 1/5

Trustpilot

Trapped me in my tenancy illegally and caused a mental breakdown

I wanted to sever my half of a tenancy and despite the landlord being OK with it; they first said that it can't happen and then with a little more interrogation they made up all these bullsh*t rules about how the total household income had to be over £50k or guarantors incomes over £64k - information that was never even mentioned before and more importantly didn't apply to me and my roommate, who were two students who clearly didn't make that much in a yearWith the extreme rents they charged me, as a student I couldn't take it and was hospitalised.It didn't help that I was pressured into the letting to begin with.Horrible Lettings.

Emily · 7 March 2017

★★★★★ 1/5

Trustpilot

Avoid!

I have been letting my flat in the Greenwich area through this branch for years. Sadly, the recent experience is very disappointing, to say the least.1) for over four months, they did not refund fees after tenants moved out early, despite confirming it would be processed 2) they charged me with costs which contractually should be assigned to tenants (cleaning the flat)3) They charged erroneous fees for new tenancy, refused to explain where they came from and did not refund the difference.4) additionally, they informed me of non-payment of rent despite FJL receiving it, causing distress to tenants and myself.

LandladyM · 21 November 2023

★★★★★ 5/5

Trustpilot

I've had cause to do business with a…

I've had cause to do business with a few letting agencies over the years and they can be quite difficult so it was a breath of fresh air to deal with Lucy at FJL. Faultlessly polite and helpful throughout the process, she helped me jump through all the administrative loops as smoothly as possible and proved to be highly efficient. I whole-heartedly recommend the company and - based on my experience - I'd say, ask for Lucy.

Jason · 11 June 2019

★★★★★ 5/5

Trustpilot

Would like to say thank you to Bilal…

Would like to say thank you to Bilal very helpful, very professional .Help us a lot with all papers work all rest of the regulation even during is holiday.

Jonathan · 8 June 2019

★★★★★ 5/5

Trustpilot

Very helpful and responsive letting agent

We're very pleased with our experience with Felicity J Lord so far. We are yet to move into our new flat, but Le has been very helpful in negotiating with the landlord on our behalf and the process of making our offer and referencing was set out very clearly. Le has been very helpful and responsive to any questions we've had and we're looking forward to being in our new home in the next couple of weeks.

Helen · 8 June 2019