Trusted Agent profile · London
★★★★★
1,500 reviews across 2 platforms
22-23, Harbour Exchange Square, London, E14 9GE
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 22-23, is rated 4.3 out of 5 across 1,500 reviews on two platforms, including 608 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleVery good agency. Matthew has been very nice and quick sorting the issues. I totally recommend
Dear Javier, Thanks for leaving me a review, it means a lot. Should you know of anyone else that needs any help with their properties, we would be happy to help. Kind regards, Matthew Lavery, Canary Wharf, Felicity J Lord (Lettings)
5/5
TrustpilotI could not recommend Felicity J Lord…
I could not recommend Felicity J Lord enough for the service I had. It was efficient, friendly and extremely understanding. Lisa, Justyna and Scott worked as a great team to help with the renting all the way from the beginning. Taking away all the difficulties during the process and created a stress free experience for me. Well done to you all and I look forward to working with you in the long term to come.
Good afternoon Grace,Thank you so much for your kind words. We really enjoyed working with you to find your tenants.We wish you a long, happy tenancy with them. Good luck with your move also!Kind RegardsLisa and Felicity J Lord Blackheath team
5/5
TrustpilotGreat Agent!
Gemma was great when she showed us our next appartment, she was very professional and had all the facts to hand promptly, we look forward to renting through FJL.
Dear Francis Screene, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
TrustpilotVery impressed with the professional…
Very impressed with the professional and responsive service we received from Felicity J Lord in helping us find and secure the property we wanted (special thanks to Jordan).
Dear Ms Banks, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us but more so with regards to your dealings with Jordan.If you know anyone who may require our assistance , please do let us know .Kind regardsJason Twenefour
2/5
TrustpilotPoor experience letting my flat out
Used FJ Lord to let out my flat. Nothing seemed to happen unless I chased the agent. I was there for some viewings. Some of the agents were fine but some hardly spoke english and their body language and demeanour made it seem like he was embarrassed to be marketing the flat. (it is a very nice flat). Worst of all, I could not rely on information from the agent. She would make a statement and when I later tried to find verification in their documentation she would have to admit that it was not there. The amusing part was that the agent said "We are working very hard to let your flat". The flat was a very short walk from their office and all that they did without prompting was place an advert on Rightmove and charge me nearly £3,000. A frustrating and stressful experience. I will not be using them again.
Hi Chris,We're very sorry to hear about your poor experience with us. Please email in all the details to help@fjlord.co.uk so we can investigate.RegardsRoss
1/5
TrustpilotAbsolutely worst ever letting agent - avoid at all costs.
The incompetence of this company is almost unbelieveable. I have been unfortunate enough to be a tenant via them for four years at two different properties. Literally every single time I have interacted with them they have made errors or been unsatisfactory in some manner. Some examples: a. demanding monies despite paying on time and on the exact date they requested payment; b. allowing me to move into a property despite not receiving confirmation of permission from the landlord; c. a member of staff losing their mobile phone on holiday that contained my personal bank card details; d. not fixing a broken boiler for six months. Please do yourself a favour and do not use this company. They are utterly incompetent and brazen about it too.
Hi Joe,We have taken note of this at head office and are currently working to creating a solution that will hopefully repair this situation for you.Regards,Ross
5/5
TrustpilotJean was extremely friendly and…
Jean was extremely friendly and professional. She was able to accomodate the visit around my timings and it nice and quick (and not disruptive to my day)!
Dear Sagarkumar, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Jean will be delighted to read your comments. If you know of anyone else who could benefit from the same 5 star service please pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotExcellent Service
Lisa at the Blackheath store was fantastic. She met us at the property the dame day we called! She also showed us another property which we loved and ended up signing a contract on. After we'd seen both properties, she even went back to the first one we'd seen so we could view it again and make our decision! The process was fast and efficient and my husband and I were very pleased! Highly recommend!
Thank you for the 5* review Rebecca, it will mean a great deal to Lisa and her team at Blackheath.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.Enjoy your new home!
5/5
GoogleExcellent service overall. Martin Kilroy has been my go to person for our portfolio. He has in depth knowledge of the market and understands our requirements well to join the dots.
Thank you very much for sharing these comments, Lee Choo.
1/5
GoogleAwful service as as estate and managing agent. When things went wrong with the tenant who supposedly had passed their credit check, my agent was nowhere to be seen when I had problems with my tentants. On the day when the agent was supposed to collect the key from the tenant, he said he was sick and so me (7 months pregnant then) to go pick up the keys from some troublesome tenants. Zero moral standard.
Thank you, Esther, for your review. Your feedback is very important to us and we'd like to look into this further. Could you please email us at canary.wharf.lettings@fjlord.co.uk with the full details so that we can investigate. We're disappointed to hear of the negative experience you had at our office. We strive for 100% satisfaction, and we regret to find out that this was not the case. We hope to hear from you soon so we can resolve your issue as quickly as possible. Louise Smith Branch Manager, Felicity J Lord Canary Wharf
5/5
TrustpilotEasily the best rental experience in Stoke Newington
Easily the best rental experience in Stoke Newington, thanks to Chris and Robert in FLJ Lettings. Their service has been almost bespoke, it's been so well tailored and managed. Proactive and professional, without being pushy, they know not only the area, but their clients - both tenants and landlords. Thanks to them, I've found the perfect place.
5/5
TrustpilotMoving in I had a few issues but it’s…
Moving in I had a few issues but it’s being dealt with. Thanks Billal for helping me find the perfect home. Exactly when I needed it.
Dear A Bezhan, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.If you know of anyone else who could benefit from our 5 star service please pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotJustyna went above and beyond the call…
Justyna went above and beyond the call of duty with finding our new flat in a matter of 2 weeks. We absolutely recommend Justyna!Thank you so much
Dear Dieter,It was lovely meeting and assisting you with securing a new home for you and your family.I hope you all will settle down well and create many lovely memories in there. If I can help you or any of your friends, you know where to find us.Best wishes,Justyna and Blackheath Village Lettings Team
5/5
TrustpilotLucy was amazing in helping my husband…
Lucy was amazing in helping my husband and I to secure an apartment. Communication was on point and her level of professionalism was excellent. Thank you Lucy!
Sam, thank you for your kind review; we are happy to pass along your comments to the team here at Felicity J Lord Canary Wharf (Lettings)!Lucy will be very happy to hear your kind words.If you, or any of your friends / family are looking for a property to rent, or help letting, we would be pleased to help out. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Canary Wharf (Lettings)
5/5
TrustpilotExcellent service especially from Muhammad
I had been searching for a rental property for the past 2 months and found Felicity J Lord to be the best estate agents I came into contact with. I used the Stoke Newington and Hackney branches. I found Muhammad Abu-Bakr from the Stoke Newington branch particularly helpful. He was always very quick to respond to emails, texts and always available over the phone. He went the extra mile to try and find us a house.
Dear James, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We wish you all the best for the future in your new home. Felicity J Lord Hackney (Lettings)
5/5
GoogleShannon Rose, has been a wonderful agent and very patient and helpful and friendly in helping find a house for my uncle and aunt and she was very supportive throughout the whole process. Thank you for your support Shannon. Have a wonderful day. Farhana
Good Afternoon, Thank you for taking the time to leave a review. Should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help. All the best with your new home. Kind regards, Chantelle Dooher - Canary Wharf, Felicity J Lord.
5/5
Trustpilot5 Star Move In Experience
We have recently moved into a new property with Felicity J Lord. For the move in experience, I cannot fault Felicity J Lord, especially our main contact David Greenslade from the Bow Branch who was fabulous. Finding a new flat during the uncertainty of a global pandemic was made much easier by David who helped to guide us through the process and also kept communications clear and open between the different parties involved.
Dear Lucy, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst renting your new home with us especially in this challenging market.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotGreat!
Very pleased with the service from Stuart and his team. They were all great and very helpful during the whole process. I really recommend them.Thanks a lot!!!
Dear Cyrine, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
5/5
TrustpilotAmandeep has been very proactive and…
Amandeep has been very proactive and helpful in arranging the renew of our lease. FJLord have been very professional and straightforward to deal with from day 1.
Dear Andy Tait, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Felicity J Lord Shad Thames (Lettings)!Kind Regards Amandeep Panesar
5/5
GoogleIt was my first experience with estate agents and I could not recommend them more. The agent, Chantelle, made the whole process really easy. She was always polite, patient, and helpful - especially on the phone, calming my nerves when securing a place I wanted :) Thanks, Felicity J. Lord and Chantelle!
Hello, Thank you so much for taking the time to leave such a lovely review! Your kind words are hugely appreciated and it's great to hear you had a fantastic experience. We very much look forward to working with you again in the future and hope you'll be very happy in your new home! Wishing you all the best, Kind regards, Canary Wharf, Felicity J Lord (Lettings)
5/5
GoogleReally recommend Felicity J Lord! Everyone is the office is so friendly and helpful. Chantelle helped me find a new home and made the whole process so easy. If I had any questions they were answered promptly even in early mornings and evenings! Really looking forward to settling into our new !
Hello, Thank you so much for taking the time to leave such a lovely review! Your kind words are hugely appreciated and it's great to hear you had a fantastic experience. We very much look forward to working with you again in the future and hope you'll be very happy in your new home! Wishing you all the best, Kind regards, Canary Wharf, Felicity J Lord (Lettings)
5/5
GoogleRenting a property through Felicity J. Lord has been a really easy process and we have been looked after brilliantly by Chantelle. She answered questions quickly and is has been very knowledgeable throughout. We're very grateful to have found such a friendly estate agent and have such a smooth process! Thank you!
Hi Emily, Thank you so much for taking the time to leave a lovely review. Always here to help should you need anything else in the future. If you or your friends/family ever have any properties needs in the area again, please reach out we'd be delighted to assist, Kind regards, Chantelle Dooher Canary Wharf, Felicity J Lord (Lettings
5/5
GoogleChantel is a nice person and will try her best to help the clients
Hello Ivan Lam, Thank you so much for taking the time to leave such a lovely review! Your kind words are hugely appreciated and it's great to hear you had a fantastic experience. Wishing you all the best, Kind regards, Chantelle Doher, Canary Wharf, Felicity J Lord (Lettings)
5/5
GoogleWe were speaking with Radoslaw Pekala and he was extremely informative and professional. He responded to out emails on the same day, and if he missed a phone call - he made sure to call us back. Without this, we would not have been able to secure our property as quickly as we did - so we are very grateful for Radoslaw.
Dear Rajan, Thank you so much for your kind words, it means a lot to me. I hope you will enjoy your new apartment and If you will need anything just send me a message. Have an amazing day! Kind regards, Radoslaw Pekala
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Felicity J Lord London won awards at The British Property Awards in two years, most recently 2019.
British Property Awards winner in two years: 2018, 2019.
British Property Awards by year, 2018 to 20192019 1 Gold The British Property Awards 2019 winners
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Felicity J Lord won Platinum in The Trusted Agent 2026 awards. It also won Gold for Estate Agent in E14 at The British Property Awards 2019, and 1 other industry award since 2018.
