Trusted Agent profile · London
★★★★★
1,500 reviews across 2 platforms
22-23, Harbour Exchange Square, London, E14 9GE
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 22-23, is rated 4.3 out of 5 across 1,500 reviews on two platforms, including 608 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
TrustpilotVery helpful
Very helpful, kind and on time.
Dear Julia, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
4/5
GoogleGood service and quick advice. Would recommend to friends. Thanks
Boomhuey, thank you for taking the time to leave us feedback.
5/5
TrustpilotExcellent service with a truly personal…
Excellent service with a truly personal touch.
Dear Mr Flaherty, Thank you for providing such positive feedback . It will mean a great deal to the whole team at Shad Thames.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotHighly recommended estate agent
Fantastically helpful and kind agents who demonstrated an unusual amount of care and consideration for our situation and requirements. Also extremely prompt and timely with their responses, both by phone, email and liaising between owners and ourselves. Highly recommend!
5/5
TrustpilotGreat service
Great service! We have done the renting process with the Islington branch of FJLord and we are very happy with our experience. They provide all the information quickly and help you with anything you need. Highly recommend!
5/5
TrustpilotVery professional
Very professional, efficient, great communicators.
Thank you for taking the time to provide us with your feedback Jeremy. Your comments will mean a great deal to Jordan and the team at Greenwich.Needless to say, should you know of anyone that we can assist with finding or letting a property, please do pass on or details.
5/5
Trustpilot5 star service
We had a fantastic experience renting through Felicity J Lord with Ilya Hubin - very quick service that helped us secure a great property. He was very professional and always happy to help. Highly recommended.
5/5
TrustpilotGood
Thorough and well communicative
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleHonest, efficient and extremely helpful always.
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
TrustpilotI have been letting my flat for 10…
I have been letting my flat for 10 years with FJL. It’s a very simple process and any issues with the property itself are resolved with them through their network of contractors for an fair price.
5/5
GoogleVery helpful adviser, Shade
Hi Eileen, We're pleased to see the 5-star rating you left for us and we are thrilled to have helped you in your search.
5/5
TrustpilotAmazing service
Amazing service. Highly recommended
Wow, thank you so much for the 5 star review!If you, or if you know of anyone that has a property to let or that we can assist in finding a new property, please do not hesitate to pass on our details to them. We would love to help.
5/5
GoogleWe have been letting our flat through FJL for over 10 years and have always found them to be honest, efficient, helpful and responsive. We feel our property is in good hands.
4/5
GoogleVery Helpful and Friendly
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleExcellent Service, nice friendly staff.
Dear Mark, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
5/5
GoogleProfessional and would highly recommend. We kept Lucy on her toes but she was extremely helpful and was a wonderful person to be dealing with. Buying or renting, you won't go far wrong with Lucy!
5/5
TrustpilotCharlotte at the Clerkenwell branch of…
Charlotte at the Clerkenwell branch of FJL was fantastic - she helped to find the perfect flat for us and was honest, professional, flexible and helpful throughout the entire process.
5/5
GoogleExcellent, efficient services.
Hi Dee, We're pleased to see the 5-star rating you left for us.
5/5
GoogleI've used FJLord for a number of years now and have had no issues at any stage. They have always dealt with any issue at pace and provided a friendly service along the way.
5/5
TrustpilotDon’t hesitate to follow your dream and…
Don’t hesitate to follow your dream and have your own place . Get in touch with Felicity J. Lord and for sure YOU will find that what are you looking .
5/5
TrustpilotSmooth and professional
Jennifer took care of helping us find a flat - and was extremely helpful. The whole process was smooth, quick, pain-free and professional.
5/5
TrustpilotGood experience w Felicity
Annabel Burkinshaw assisted me and it was a breeze, she was prompt, effecient and friendly and was very easy to work with her, recommend!
5/5
TrustpilotVery friendly and professional...
Very friendly and professional experience with Ilya, felt organised and I knew what was going on at all times! Top banter as well
4/5
TrustpilotFrom a prospective landlady
As a prospective landlady, I was pleased with the tenants Felicity J Lord found for me. They couldn't be more suitable for my property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
