Felicity J Lord London reviews

★★★★★ 5/5

Trustpilot

I want to thank Vicki Tait from…

I want to thank Vicki Tait from Blackheath Village Branch completing my property sale. She's very efficient and kept regular communication between seller and buyer also took on the solicitors job of updating me every step of the process. I highly recommend.

Du · 17 January 2019

★★★★★ 5/5

Trustpilot

Ilya is just great

Ilya is just great! We haven’t found our place yet but his patience and support over the past months have been incredible. He is really dedicated and knows exactly what we want.. looking forward to see more properties next year!

Martina · 23 December 2019

★★★★★ 1/5

Trustpilot

Terrible level of service

Terrible level of service. New tenant has been trying to move in for a month, checks have been done but no contracts issued. When you call to chase, they promise one thing then nothing happens, no follow up on emails or phone to communicate what’s happening. Old tenants are being chased for rent that would have been paid by new tenants if contracts had been issued and they could have moved in. Branch operating in total disarray. Do not use.

Maitreyi · 18 July 2024

★★★★★ 1/5

Trustpilot

No signs of life...

It's always bad to have an unresponsive landlord/property manager. But with FJ Lord I considered calling in the coroner as there were often no signs of life at all!!! "Could all their agents and representatives be dead?" I thought?No, just turns out they were just really bad at their jobs and the only time they'd return communications or initiate them was when money was involved. E.g. request for damage to be repaired - no replies. BUT If we suggested that we'd organise a builder to repair the damage and have the invoice sent to FJ Lord the response time was minute.... We still never managed to get the damage repaired though. Smh.Also, after some significant damage made it impossible to live in our flat FJ Lord came chasing us for rent even though we had agreed with the landlord directly (FJ Lord copied in every step of the way) that no rent would be payable! Thought this would be obvious since the place was unlivable but idk - can't help some people...

Deathhawk · 15 November 2021

★★★★★ 1/5

Trustpilot

Completely Dissatisfied

I lived in a property managed by FJ Lord for about 6 months sharing with 2 other individuals on the same lease. The others had complained about significant mould build up in the bathroom due to its non-functioning fan prior to my arrival and it had not been resolved by the time of the ‘major incident’ I will describe below. FJ Lord ignored repeated requests for repairs with no care for the health of the tenants nor the condition of the property. Communication was pretty terrible throughout the tenancy. Even when we appealed directly to the landlord, who was lovely by the way, FJ Lord were unable or unwilling to pull finger and do anything. The aforementioned ‘major incident’ was caused by construction on the property to add a further story above the top floor. The builders in their infinite wisdom chose to remove the temporary roof cover, after the actual roof had been removed, the same weekend as the biggest rainstorm to hit London in a decade arrived. This rendered the property completely uninhabitable. It should be noted that I don’t blame FJ Lord for this incident in the slightest. However, their communications after the fact were atrocious. Beyond some vague statements and blanket emails regarding the lease no support or advice was forthcoming. Dealing with the property owners directly lead to us swiftly negotiating a suspension of rent payments for the duration and later an early termination to the lease when it became clear that the flat would not be inhabitable for many months. FJ Lord were absent from these negotiations in that they contributed nothing despite being copied onto all communications and direct overtures being made to them at many points along the line. FJ Lord also continued to demand rent each month despite it being agreed in writing that no rent was required and we had to dissuade them every time. The problems continued up until the point when we returned the keys after which we were finally free from the burden of dealing with FJ Lord. I judge FJ Lord to be incompetent, disorganised, lethargic, apathetic and can firmly say that I will never live in another property they manage.

Henry · 10 November 2021

★★★★★ 5/5

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I have been dealing with the Islington…

I have been dealing with the Islington branch of Felicity J Lord for a number of years and have always found them very helpful & professional especially Shannen Stewart who is a pleasure to deal with.

Michael · 20 January 2021

★★★★★ 1/5

Trustpilot

Thank you Celine!

Thank you Celine!We had an issue that Celine took care of in a timely and professional manner. Very pleased.UPDATE - they have been awful ever since

Leon · 30 August 2022

★★★★★ 1/5

Trustpilot

Still waiting for my deposit

Still waiting for my deposit. First, someone (Nicky Beader) in their firm sent money to some other account (not mine), then after a week they realised a mistake was made and sent me an incorrect amount. Now, this person has left the company and the property manager left behind (Orlando Luteru) has been "working with their accounts team" to get us our money back.Has been a terrible experience working with this team and they often have their "systems acting up" anytime you call them or "people are in training".It is sad that tenants do not usually have a choice when it comes to choosing which agency they will work with - and in this case we were unlucky to be stuck with what looks like a team of amateurs.

Shirsesh · 23 October 2021

★★★★★ 1/5

Trustpilot

Tenant perspective - Avoid at all costs

Tenant perspective: Completely unethical company. Used a London branch, was in the property for around 2 years. The promised 'property managers' are a complete lie... it's an unanswered email inbox in most cases, and if you're blessed enough to receive a reply engineers either don't show upThe property was not professionally cleaned as promised, and the agents will try and coerce you to pay for professional cleaners when you leave (which is illegal). Other unethical instances include an agent trying to pocket some of the allowance the landlord had allowed for repairs - we only discovered this when I had contact with the landlord

D · 5 October 2021

★★★★★ 5/5

Trustpilot

As students

As students, we were worried about dealing with estate agents, but FJL, in particular Scott made us feel comfortable and ensured we got the best deal. Would thoroughly recommend. Very attentive and more than happy to help with any queries.

Tia · 17 July 2019

★★★★★ 4/5

Trustpilot

Ilya was really nice and helpful

Ilya was really nice and helpful, and gave some good tips on how to potentially change the way different rooms were used in the flat. Very happy with the service but sadly the flat wasn't quite right for me.

CC · 13 December 2019

★★★★★ 5/5

Google

It was such a pleasure dealing with Chantelle. She was very helpful and made herself available at all times, even sharing her number so that I could contact her on WhatsApp. She also dropped me off at the station, which was very helpful. The professionalism and communication was exceptional. It was a great experience overall finding a place I can call a home with Chantelle.

Joshen · 14 June 2023

★★★★★ 5/5

Google

My agent Chantelle was excellent and very proactive. I could get in touch with her every time I need to and explained anything I needed her too.

Lewis · 14 June 2022

★★★★★ 5/5

Google

Lucy is a professional agent who explained the whole renting process very well, being patient and responsive to all questions we had. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value

Gary · 14 June 2022

★★★★★ 5/5

Google

Super friendly Chantelle has been brilliant. Thanks for the help guys!

Bipss · 16 November 2023

★★★★★ 1/5

Trustpilot

PLEASE BE CAREFUL WITH THIS COMPANY!!!

PLEASE BE CAREFUL WITH THIS COMPANY!!!This company is very disappointing as a former member of staff they do not treat their staff well at all. HR do not take complaints seriously from their staff ( they choose to ignore in hope that the problem will go away)and the area manager who covers FJL gets away with being rude and dishonest. When they get a low star rating they have the nerve to send out their box standard reply. Worst company ever they are a bunch of dishonest people. Wish I never had any form of dealings with them. I may have left the company this does not give you the right to be lazy and not respond to my complaint no wonder the staff turn over is high.

Shanika · 13 September 2021

★★★★★ 1/5

Trustpilot

Landlords, avoid at all costs

Well where do I begin...FJL might not tell you that they take all fees upfront. So you might find yourself out of pocket for the first few months of tenancy. But the problems don't stop there.I suspect having earned their commission the interest FJL have in "managing" a property (and these inverted commas are intentionally placed) wane. Over the course of 14 months I failed to receive updates on late rent payments, vital repairs that I'd requested (oh yes, Landlord not tenant), access for a remortgage evaluation etc.Long story short, I recently took them to the Property Ombudsman and after rejecting the paltry £85 FJL offered, was awarded over £600 in compensation. Avoid at all costs.

Chloe · 5 September 2021

★★★★★ 5/5

Trustpilot

Charlotte De Carli is the best negotiator ever!

Charlotte De Carli is the best negotiator ever! Always responding to my e-mails and phone calls and always ready to help. I have had an excellent experience with Felicity J Lord due to the professional help of her.

Efterpi · 21 February 2020

★★★★★ 1/5

Trustpilot

Lisa hendry at Blackheath village…

Lisa hendry at Blackheath village branch is incompetent at managing properties. I have tried to give her the benefit of the doubt over a number of years but she is still useless as is her management department. They don’t bother to answer emails and lie about what they have done. FJL head office management support their staff snd never the customer. As a landlord who wants his tenants looked after and rent paid to you on time i would strongly suggest you find another company and lettings manager to deal with.

Satina · 27 August 2021

★★★★★ 5/5

Trustpilot

Thank you Justyna!

Justyna was brilliant! From the moment she received my call to the moment we took the keys, she led us every step of the way to our new home. A true professional. I really can't express the gratitude after several calls and tries with other agencies. We will definitely work with this agency again and I recommend it, especially if you're moving from abroad which is really difficult.

Paul · 15 September 2020

★★★★★ 5/5

Google

I've worked, as a landlord, with Felicity J Lord for almost 20 years! I can't recommend them enough. Recently, I've had multiple good experiences with Hamzah from their property management team and Jean/Kristian from their lettings team. They provide unbiased professional advice on a timely basis.

Ishita · 26 July 2024

★★★★★ 5/5

Trustpilot

Charlotte is super excellent

Charlotte is super excellent！！She helped me and my roommate find a clean and fancy flat to live in. And she is really nice and patient！I really appreciate her and her service. Great experience here and good impression of them.

Sail · 15 August 2019

★★★★★ 5/5

Trustpilot

We have just signed a contract with Felicity J Lord in Camberwell

We have just signed a contract with Felicity J Lord and our first impression has been very good. Our contact at the Camberwell branch is Simon Smith and we were very impressed with his local knowledge of the area and his ideas on how best to market our flat. He has been very proactive and kept in touch to update us. He’s professional, friendly and interesting to talk to! We have high hopes of Simon selling our flat in record time - watch this space!

Candice · 6 August 2021

★★★★★ 5/5

Google

Thank you, very helpful and efficient. Chantelle was great. Your support recently letting was much appreciated.

Rebecca · 22 June 2023