Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVery helpful, attentive and responsive.
Ilya was very attentive to our needs, we had a few complications (on our side) and he was always very responsive and helpful, making sure everything was sorted out and finding us our place to live. I highly recommend him and the company.
Alice · 31 January 2020
Agent replied · 12 June 2024
Dear Alice, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you know of anyone else who could benefit from our 5 star service then please pass on our details.Regards,David Greenslade MARLA Branch Partner
★★★★★ 5/5
GoogleThank you Chantelle Dooher for your kind assistance.
Although no deal went through she helped and cared for us.
Alessandro · 18 August 2023
Agent replied · 13 June 2024
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.
Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 5/5
GoogleJean Raimondi was very professional and helped a lot to secure the flat. He also guided in obtaining the reference check.
Arunkumar · 22 June 2023
Agent replied · 21 June 2024
Hello,
Thank you so much for taking the time to leave such a lovely review! Your kind words are hugely appreciated and it's great to hear you had a fantastic experience. We very much look forward to working with you again in the future and hope you'll be very happy in your new home! Wishing you all the best, Kind regards, Canary Wharf, Felicity J Lord (Lettings)
★★★★★ 5/5
GoogleWe had a really good experience with our agent John Costea at FJ Lord. He is very knowledgeable, attentive, takes a lot of interest in understanding what we are looking for and provides a lot of good property matches satisfying all the criteria. Extremely helpful and takes out the time to answer all queries.
Pranjoly · 30 May 2024
Agent replied · 13 June 2024
Thank you so much for your kind words and positive feedback!
I'm thrilled to hear that you had such a good experience. I always strive to understand my clients' needs and provide the best property matches possible. Your appreciation of my efforts means a lot to me.
If you have any more questions or need further assistance, please don't hesitate to reach out.
Best regards,
John Costea - Felicity J Lord - Canary Wharf (Sales Team)
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. FJL certainly know their buyers. Day one of my apartment going on the market they had a buyer in mind resulting in a sale within the hour. Gurmukh Panesar was brilliant. Can’t thank him and FJL enough. Highly recommend them.
Steven · 8 April 2020
Agent replied · 12 June 2024
Dear Steven, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Gurmukh and the team really appreciate your your comments,If you know of anyone else who would benefit from the same level of service then please pass on our details.Regards,David Greenslade MARLABranch Partner
★★★★★ 1/5
TrustpilotExtremely Unprofessional and…
Extremely Unprofessional and Disappointing Experience
Customer · 19 September 2026
★★★★★ 5/5
GoogleChantelle has been so wonderful! Extremely responsive and understanding of your move criteria, genuinely has your interests at heart and very helpful. Has made this search much smoother! Thank you Chantelle!
E · 14 June 2022
Agent replied · 13 June 2024
Hello Emily ,
Thank you so much for taking the time to leave such a lovely review! Your kind words are hugely appreciated and it's so lovely to hear that you would recommend our services. Kind regards, Chantelle Dooher, Canary Wharf, Felicity J Lord (Lettings)
★★★★★ 5/5
GoogleChantelle Dooher has been a huge help during the whole moving process. Especially appreciated organising a second viewing so quickly and answering all my questions. Couldn’t have asked for more support!
Eddie · 14 June 2022
Agent replied · 13 June 2024
Hi Eddie , Thank you so much for taking the time to leave a lovely review.
Always here to help should you need anything else in the future. If you or your friends/family ever have any properties needs in the area again, please reach out we'd be delighted to assist, Kind regards, Chantelle Dooher Canary Wharf, Felicity J Lord (Lettings)
★★★★★ 1/5
TrustpilotJust liars and typical sales tactics!
They advertise properties at one price and give a sales pitch about the landlord accepting profiles however just go with the highest offer. I went to view a property that I fell in love with and put in a significantly high offer which was accepted straight away. After getting miscommunication about the bills, I reduced my offer at the sales agents advice and the landlord accepted the next highest offer. The sales agents do not call you back when it has no benefit to them and the advice they give on properties are incorrect! Very disappointed as I lost out on a wonderful property.
Jessica · 26 April 2022
Agent replied · 12 June 2024
Hi Jessica, thank you for leaving a review - sorry your experience wasn't more positive. Unfortunately, the final decision is with the landlord, not with us. This property had multiple viewings and multiple offers.Your offer was provisionally accepted but as mentioned, you reduced your offer. After considering all their options, the landlord proceeded with another offer. We can assure you this was not based on the highest offer, the landlord did not want to go back and forth seeking higher offers. We can appreciate that you're frustrated your offer was not accepted, if you want to raise this further, please email reviews@fjlord.co.uk.
★★★★★ 5/5
GoogleFJL were quick and efficient in valuing my property. Kristian was very helpful and informative and I will definitely use him and FJL again when looking to rent my flat out in the future.
Adnan · 2 August 2024
★★★★★ 5/5
GoogleJean was great and really helpful during the letting process, and I will highly recommend him.
Awwal · 17 October 2023
Agent replied · 13 June 2024
Hi Awwal,
Thank you so much for your kind words in your recent review. We are delighted to hear that you had a positive experience with us. Always here to help should you need anything else .Kind regards, Jean Canary Wharf Lettings, Felicity J Lord.
★★★★★ 5/5
GoogleHamza is quite banda!
Lakhvinder · 24 June 2024
Agent replied · 23 August 2024
Thanks for your kind words about our special banda (person). I'm sure he will best pleased to hear your review and please feel free to reach out if you need anything in the future. Kind regards, Zak Felicity J Lord - Property Management
★★★★★ 5/5
TrustpilotA big thanks to Emma Gay for managing…
A big thanks to Emma Gay for managing my properties over the years. I’ve valued the consistency in approach and reliable service provision from Emma. Thanks for all your efforts, you’re a pleasure to deal with and it’s been great working with you.
Rob · 9 September 2019
Agent replied · 12 June 2024
Dear Rob, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with Felicity J Lord.We're pleased to see the 5-star rating you left for us, I know it means the world to Emma and the team.If you have any additional properties you require any help with in the future, please don't hesitate to get in touch. Thank you again for your star rating!RegardsFelicity J Lord Canary Wharf (Lettings)
★★★★★ 5/5
GoogleWe highly appreciate the professionalism of the firm and our Letting Agent Jean Raimondi Vallesi, he had the right mindset and professional conduct in the whole process whilst being professional he was very kind and courteous, which is a rare ability to have, we wish the team and Jean well for the future and look forward to a continued association with Felicity J. Lord Estate.
Nikhil · 17 September 2023
Agent replied · 13 June 2024
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.
Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
Kind regards, Jean, Felicity J Lord, Canary Wharf Lettings
★★★★★ 5/5
GoogleVery experienced staff, friendly, understanding different circumstances, well organised and flexible. They managed to remortgage my house without taking time off from my work. Phone, emails, and post sorted out paper work.
Martin patiently explain everything, and presented the products that fits to me.
Thanks Guys
Pawel · 15 June 2017
Agent replied · 13 June 2024
Thanks Pawel for leaving us this response. We always love to receive great feedback.
★★★★★ 5/5
TrustpilotProfessional from the first contact
From start to finish, Jason Twenefour and the team at FJL have been nothing but professional. Always on hand to ensure the process was as smooth as possible; very informative, always contactable and have a refreshingly different approach to others.Very highly recommend their services!
Sean · 15 February 2019
Agent replied · 12 June 2024
Dear Mr Scott, we are so happy to read such a great review about Felicity J Lord Greenwich (Lettings)! We appreciate your positive review about your recent experience with us and if there is anything additional we can do to further enhance your experience, please do let us know.
★★★★★ 5/5
TrustpilotI would just like give my experience …
I would just like give my experience About the service that I had with the agent Ayo he was totally amazing. He worked with me an my partner patiently and very. Truthfully I must say. That his work was amazingly done. Thank you him I get to enjoy a beautiful home for Christmas with my family. Kind reguards. Juan Carlos,Rosemarie Maharajh an Daurys
Juan · 3 November 2023
Agent replied · 12 June 2024
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help. Nicholas Henderson, Branch Manager
★★★★★ 2/5
TrustpilotReally quite poor.
Really quite poor.These guys have been unorganised and unprofessional from day 1. The referencing procedure is frustratingly complicated and will require a guarantor to be contacted and then in addition to this the estate agent will contact the boss of your guarantor despite having received bank statements, payslips and job contract. Even after this tedious, ball-aching process and we had move into our flat, we continually receive postal letters claiming that payments hadn't been made. The reality is that every payment had been sent on time but the estate agent loves to put your rent in a 'holding account' and waits until you reach out to them to check. First time they blamed the reference not being exactly as they require....but the other times, after knowing this information and sending the money with a reference to the precision they require, still carelessly throw some of the money in their holding account and send letters claiming payments need to be made. Began communicating with our landlord directly whom mutually agrees the incompetence of this company, Futility J Long.
Jay · 30 March 2022
Agent replied · 12 June 2024
Dear Jay,Firstly we are sorry you have felt the need to write this review. We appreciate that you found the process of referencing frustrating, however this is carried out by a third party company and they have to follow strict guidelines when carrying the referencing process. When a guarantor is required this can cause a delay and require additional paperwork as was the situation in your case.In regards to placing your money in a holding account this would only happen if a rental payment is made to Spicerhaart but does not have a reference to attach the payment too. As said, we appreciate your frustration and can assure you we have only followed guidelines. Since moving in, we can see this has happened to you once, after changing your reference, your payments have been received without problem. We welcome the opportunity to discuss this further if you wish to do so, please contact reviews@fjlord.co.uk.
★★★★★ 5/5
GoogleShannon is very polite and professional. On time and was answered all questions.
Vanessa · 16 December 2023
Agent replied · 13 June 2024
Dear Vanessa, Thank you for your review. If you need any help in the future do not hesitate to contact me. Kind regards, Shannon Rose - Canary Wharf, Felicity J Lord (Lettings)
★★★★★ 5/5
GoogleAll the staff of FJL Greenwich was so helpful and lovely, from Sade to Sarah Kelsey. Really a great team!
RC · 14 June 2023
Agent replied · 13 June 2024
Thank you for your review on behalf of our Property Manager Sarah Kelsey.
PM Canary Wharf.
★★★★★ 5/5
TrustpilotVicki and the team at FJ Lord were…
Vicki and the team at FJ Lord were fantastic! They managed to sell our flat for a very competitive price in a less than buoyant market and very quickly too. Couldn't recommend highly enough. Very personable wider team. Will use again for sure.
MC · 29 May 2019
Agent replied · 12 June 2024
Mc, we are so happy to read such a great review about Felicity J Lord Blackheath Village!Good luck in your new home, we wish you all the best and hope to work with you again in the future.
★★★★★ 5/5
GoogleHad a viewing with Chantelle for a rental property. Even though the property was not for us Chantelle was very helpful and informative. Quick email responses and follow up calls.
J · 14 June 2022
Agent replied · 13 June 2024
Hello, Thank you so much for taking the time to leave a lovely review.
Always here to help should you need anything else in the future. If you or your friends/family ever have any properties needs in the area again, please reach out we'd be delighted to assist, Kind regards, Chantelle Dooher Canary Wharf, Felicity J Lord (Lettings)
★★★★★ 5/5
GoogleLucy was extremely helpful and friendly to help us find a desirable home. Our queries were responded very promptly. Very grateful for her professionalism and overall a very positive experience!
Crystal · 14 June 2022
Agent replied · 13 June 2024
Hi Crystal,
Thank you so much for taking the time to leave such a lovely review. We really appreciate the feedback, and are so pleased you were happy with the service. Wishing you all the best for your new home and thank you once again. If you have any friends or family looking for a property in the area please let us know if they need any assistance,
Kind regards, Lucy Martin, Canary Wharf, Felicity J Lord (Lettings)
★★★★★ 5/5
GoogleMe and my partner bought our first home earlier this year, assisted by John Costea and Samik Vithlani. We would like to express our immense gratitude towards them for making sure that everything went very smoothly during the process, their availability, communication skills, and transparency. Their help made our first home purchase very easy and less complicated than we expected.
Holger · 26 May 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
