Trusted Agent profile · London
★★★★★
1,500 reviews across 2 platforms
22-23, Harbour Exchange Square, London, E14 9GE
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 22-23, is rated 4.3 out of 5 across 1,500 reviews on two platforms, including 608 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Felicity J Lord London won awards at The British Property Awards in two years, most recently 2019.
British Property Awards winner in two years: 2019, 2018.
2019 1 Gold The British Property Awards 2019 winners
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleMartin Kilroy has been ever so helpful and prompt with communication. I availed his services when I was running my own Ltd company, he understands the market and the best options available regarding mortgages for company directors. He's good at his job and has a personable service. highly recommended!
Dear Arg, Thank you for leaving such great and detailed feedback about your experience with Felicity J Lord Canary Wharf.
5/5
GoogleVery professional company, a pleasure to work with! An amazing staff, especially Weronika whos always there help in a friendly and professional manner!
Hi Katarzyna, Thank you for your lovely review. If you ever need any further assistance, please do not hesitate to contact the property management team. Many Thanks Sai Kher Property Management Manager
5/5
TrustpilotLee has been fantastic with us so far
Lee has been fantastic with us so far. He's very attentive and takes the time to clarify and explain all the necessary steps. He's been very polite and responsive with us and we are very happy with the service. A valuable member of your professional agency.
Thank you so much for your positive comments about Felicity J Lord Hackney! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!Kind regards, Felicity J Lord Hackney
5/5
Trustpilot28 Year Tenancy
I have had a tenancy at the same property for twenty eight years now. When I first moved in, in 1994 It was the Woolwich.I have seen staff come and go over the years as people do, but the one thing that has remained constant is that the staff that work in that office have always been the most nicest and competent of people. Anything which has needed to be attended to as been dealt with promptly.In good time,and in a positive and friendly manner. All the ladies who are at Blackheath are a credit to themselves and Felicity J Lord. Most especially I would like to give a big Thankyou to Teresa and Lilly who I can't speak highly enough of. Whatever these ladies are being paid, it's not enough. David M Jeffreys
Hi David, Thank you for taking the time to leave us a great review about your long term experience with us and the Blackheath branch!
5/5
TrustpilotVery professional experience with Lucy at FJL.
Had an amazing experience being assisted by Lucy Martin at Felicity J Lord. The entire process of getting the formalities for tenancy was made very smooth and easy thanks to Lucy even when I was away on vacation for two weeks. Keep up the excellent work.
Hi AnkitWe're pleased to see the 5-star rating you left for us! It's so great to see, and we're really pleased that you're happy with the service. Lucy will also be delighted with your feedback so thank you very much, Thanks again for taking the time to leave us this information about your recent visit. Take care!
5/5
TrustpilotVery efficient staff that deliver
Very efficient staff that deliver. Hamzah has been of great assitance, always responding in a timely manner and rectifying any issues brought forward to him. I would definetly recommend!!!
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
GoogleI would definitely recommend this agency as they provided a great and efficient service. The agent that contacted me, Radoslaw was very professional and with such good manners. Thank you so much!PositiveResponsiveness, Professionalism
Thank you for taking the time to provide such positive feedback, it will mean a great deal to the team. Needless to say, should you are should you know of anyone that is looking to let or rent a property, please do pass on our details.
5/5
GoogleLouise was a pleasure to deal with with. She picked up a couple of things that needed to be resolved from another branch and helped us get everything done quickly. Very much appreciated.
Hi Martin, Thank you so much for taking the time to leave a lovely review. Always here to help should you need anything else in the future. Best wishes in your new home, if you or your friends/family ever have any properties needs in the area again, please reach out we'd be delighted to assist, Kind regards, Louise Smith , Canary Wharf, Felicity J Lord (Lettings)
2/5
TrustpilotUncompromising, bullying behaviour
I'm not usually one to complain, and even as I write this I'm still inclined not to give a 1 star review because I would hate to undermine the positive aspects of the service we have received at Felicity J Lord. However the way we've been treated has been nothing short of discompassionate and unfair.We were moved in an apartment which had not been cleaned - it was absolutely filthy - if it was possible to post photos to this review I would. The previous tenants things were still in the apartment and because we collected the keys on a Saturday nobody at the branch answered the phone despite their opening times suggesting someone should still be in the office. We even stopped by, but they were shut.A cleaner was eventually sent out part-way through day three, but by this time we had been expected to live in an apartment that was honestly not fit for human habitation for more than 48 hours.Despite Felicity J Lord admitting fault, we have been sent increasingly threatening arrears letters for the three days of rent which we have refused to pay due to a breach of contract.I have written this review in part as a warning of the practises of the letting agent which have the ability to impact not only tenants, but also landlords, and in part as an open letter to the management of the company to draw attention to the poor customer service and lack of attention paid during this whole process.I mentioned at the start of this email that there were good aspects and I do still want to highlight these. Until this fiasco, communication had been pretty good, with nothing to fault of the service. The online referencing tool was easy to use and emails were responded to efficiently.I was also impressed with how things were initially handled after the weekend, upon their discovering that we had been handed over a disgusting apartment, which was why the follow-up correspondence was so disappointing.
Thank you for your feedback. Whilst we are pleased that you appear to have been happy with some aspects of your experience, we are sorry to read that others left you disappointed. We want to assure you that we welcome all client and customer feedback, as we strive to improve our service and the client/customer journey. We are grateful to you for taking the time to share your experience and the team at Islington are available to you should you wish to discuss matters further.
1/5
TrustpilotAppalling incompetence @ Stoke newington
Appalling incompetence by Shannon Steadman and Travis Knight at the Stoke newington office. Their client was the bottom rung in a house sale chain involving our property. An offer was in place for 6 months on the property they were selling. The week exchange was meant to happen… it turned out the buyer FJ Lord had told everyone in the chain was in rental and so chain free… actually had a property to sell. Sure, why check how your buyer is finding the deposit? Either they failed basic due diligence, or they knew all along and lied to everyone. Of course when all the other agents and properties in the chain went ballistic at them, it couldn’t possibly have been their fault. Will they compensate anyone for the lost hours and expenditure if the chain now falls apart…Edit - have emailed them as they suggested. No answer.
We are sorry you have found reason to complain. This matter is currently being investigated and will be responded to in due course. If you would like to discuss this further, please email reviews@fjlord.co.uk
5/5
TrustpilotI would like to thank David Greeslade…
I would like to thank David Greeslade and the bow jf Lord office for all the help which was given to me and Floyd thank you David for being so efficient l would gladly recommend you guys wishing you all the best Robert/Floyd.
Dear Robert, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you know of anyone else who would benefit from the same level of service please do not hesitate in passing on our details.Regards,David Greenslade MARLABranch Partner
4/5
TrustpilotIlya has been so friendly and helpful…
Ilya has been so friendly and helpful throughout the process. We couldn't have asked for a better agent to help us secure our flat! However, It's important to keep customers up-to-date throughout the process, even if the agent is working at a different branch!
Jade , thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!
5/5
GoogleSarah Kelsey went above and beyond in helping to sort out my deposit, despite my landlord being very difficult to deal with.
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
TrustpilotExcellent service
I have dealt with Chris Sanderson of the Stoke Newington branch about renting out my flat. He's been excellent: attentive, personable, well-prepared and realistic. Estate agents get a bad press but here is one who is genuinely interested in relationship-building and not just the £££s.
Many thanks for taking the time to feed back to us. Your comments and 5* rating will mean a lot to Chris and the team at Stoke Newington.Needless to say, should you know of anyone looking to rent or let a property currently or in the future, please do pass on our details as we would love to help
5/5
TrustpilotCan not fault the service one bit!
Dealt with David who is the Branch Partner in Bow. The whole process of moving into our new place was made easy with David catering to our every need. Would definitely recommend to go with Felicity J Lord for your new property needs!
Thank you so much for taking the time to write such a positive review Soober. It will mean a great deal to David, particularly at this challenging time for all.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.Stay safe
4/5
TrustpilotJustyna was great with trying to ensure…
Justyna was great with trying to ensure smooth tenant changeover despite info not passed on by her colleague during her leave. She attended any concerns I had promptly and was efficient in securing a competitively priced contractor for work that needed completing at short notice.
Many thanks for taking the time to provide us with your feedback. Justyna and the team at Blackheath will be over the moon.Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotA big thank you to Ilya!
I had a very positive experience of flathunting with Ilya. He was positive, efficient and very helpful. He handled the viewing and follow-up paperwork with great professionalism and enthusiasm. Everything was spot on. So a big Thank You!! to Ilya and the team at FJL.
Thank you for the detailed feedback Molly, Ilya and the whole team at Stokey will be over the moon. Needless to say, should you know of anyone looking to rent or let a property, please do let us know as we would be only too happy to help
5/5
GoogleShelby is really helpful and professional from searching for properties and carrying out viewing. Swift reply and keeps customers up to date.
Thank you Wenyu, that is very kind. Shelby
5/5
GoogleBest agency that actually came to my rescue !! Highly recommend this Special mention to agent Radoslaw who actually helped me out in getting a flat immediately and that suited my needs right in the midst of the london real estate bloodbath in september of 21. I had been ripped off by so many other agencies where they took deposits then mentioned the landlord backed out at the last minute. Very happy with the service provided by felicity and Radoslaw and everything appears so structured.
Dear Sanat, Thank you so much for your kind words, you have no idea how much it means to me:) I'm glad I could help you during this difficult time. Best Wishes
5/5
GoogleMy partner and I primarily interacted with Radek from the FJLord team. He is always reachable, swift response and showed great work ethics. He understood what we are looking for and referred us properties across our price range. He kept in touch and let me know when new properties came to market that may be suitable given my preferences. and eventually we got a very beautiful property to live in. Extremely satisfied and happy with the services provided by him.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to provide such positive feedback, it will mean a great deal to the team. Needless to say, should you are should you know of anyone that is looking to let or rent a property, please do pass on our details.
5/5
GoogleI recommend this agent - the landlord decided to change the agent during my tenancy agreement to Felicity J Lord. I was happy with this change- everything went smoothly and FJL were always happy to help. Now I moved out and the whole check out process was also seamless and in a very friendly atmosphere - with Lucy and Chantelle arranging the viewings and Matthew being very helpful when completing the check out process and return of my deposit (refunded in full). Great service, definitely better than many agents in London.
Hi Joanna , Thank you so much for taking the time to leave a lovely review. Always here to help should you need anything else in the future. If you or your friends/family ever have any properties needs in the area again, please reach out we'd be delighted to assist, Kind regards, Chantelle Dooher , Matthew Lavery and Lucy Martin , Canary Wharf, Felicity J Lord (Lettings)
5/5
TrustpilotVery helpful and professional
Very helpful and professional. Our experience with very kind Justyna Swatek and her team was exemplary for our perspective.The service has been of upmost profesionalism and we highly recommend Felicity J. Lord to any of our friends who plan to moving out.Gabriel & Mariana
Felicity J Lord Blackheath Village (Lettings)Thank you both for such an amazing feedback.We will be happy to help you or your friends/family in the future.Best wishesJustyna and Felicity J Lord Lettings Team Blackheath
5/5
TrustpilotI would like to say great Thanks to Lucy Martin
I would like to say great Thanks to Lucy Martin for providing high quality service for me and my wife. We managed to find our new house without any stress, because of Lucy’s help and advices.Wish to see this kind of professionals in each company.
Hi Vitaly, we are very happy to have provided you with such a positive experience! Lucy will be delighted with your feedback, wishing you al the best in your new home!Thanks again for taking the time to leave us this information about your recent visit. Take care!FJL Lettings
5/5
TrustpilotHelpful and responsive service
Fabian was helpful and responsive, and did not try to force us to take services we didn’t want. Will use them again.
Dear John, Thank you for taking the time to provide such positive feedback for Fabian in our Lettings team, it will mean a great deal to him. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
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Yes. Felicity J Lord won Platinum in The Trusted Agent 2026 awards. It also won Gold for Estate Agent in E14 at The British Property Awards 2019, and 1 other industry award since 2018.
