Felicity J Lord London reviews

★★★★★ 1/5

Trustpilot

Harrassed me for months about rent I did not owe

I moved out of a flat managed by the hackney branch of Felicity J Lord. After a few initial calls and emails to hand in my notice they stopped communicating at all. I was not given a check out appointment, nor given any details on how to hand back my keys.About a month after moving out I started receiving letters telling me I was in rent arrears, though I had definitely paid all the rent I was due.Getting in touch with FJL to sort this out was impossible. Nobody ever answered the phone number or email address on these letters. Whenever I called the hackney branch nobody would pick up the phone. When I emailed the staff I'd previously spoke to, they would not reply.After I'd received a few of these letters, I received emails from FJLs insurance company that strongly implied I was about to be taken to court. This was very stressful and again nobody from FJL would even speak to me never mind let me know what was going on.I did eventually manage to bypass the agent and speak directly to the landlord. The landlord also struggled to get in touch with the agent, but eventually managed to get it resolved - FJL had somehow put completely false information into their systems.I'd advise any potential tenants or landlords to find another agent - doesn't seem like FJL are capable of providing a good service to tennants or landlords.

Graeme · 19 October 2022

★★★★★ 5/5

Trustpilot

We always receive great support from…

We always receive great support from the team, with clear and accurate information, making our work that much easier to organise and complete. Well done to Josie, Carl, Emma and the team - it's always a pleasure to deal with you all !Dave / Homeline Property Services Ltd

David · 17 May 2019

★★★★★ 5/5

Trustpilot

An easy and stress-free experience!

I have recently rented a flat through Felicity J Lord and Jennifer Offiah (Assistant Branch Manager) was an amazing help, always ready to answer my questions and guide me through the renting procedure, make this experience easy and completely stress-free. Thank you Jennifer!

Charalampos · 19 January 2021

★★★★★ 5/5

Trustpilot

The amazing Scott who made it possible

The amazing Scott who made it possible. Scott was like, " fanta , I want you to have this property because it's so beautiful " We processed everything gradually with his reassurance. Thank you so much Scott. You are just good at what you doing. Thanks🙏🙏

Customer · 14 February 2020

★★★★★ 1/5

Trustpilot

Amazingly bad in every way

Possibly the worst-run company I have ever dealt with, in any field. They don't answer their phones, don't reply to phone messages, don't reply to emails. Our tenant moved out more than a month ago and they haven't returned his deposit, nor have they returned our keys. They failed to forward our post for years and cannot say where it ended up. Literally dozens of emails are needed to achieve even tiny things. Just extraordinarily bad on every level.

Tom · 14 November 2024

★★★★★ 1/5

Trustpilot

Avoid if you are a tenant!

Avoid if you are a tenant!We had a terrible experience with this agency. Long delays dealing with mould, mice and broken windows in the property. We were repeatedly lied too (such as our contract stating our money was in a DPS scheme when it wasn't) and talked down too by staff. Our rent was raised multiple times in a year and problems took months to be dealt with. I never normally write reviews but I wish I'd had someone tell me before I signed a contract.

Maia · 30 October 2024

★★★★★ 5/5

Trustpilot

Robert was incredibly helpful…

Robert was incredibly helpful throughout the entire process. Timely to viewings, informed on the properties and always available to talk through the process of renting.Felicity J Lord have a wide range of excellent properties available too. I would fully recommend looking for a rental with them.

Jack · 13 January 2020

★★★★★ 5/5

Google

Jean Pierre is such a nice agent and guided us for new listings. He’s very responsive and detailed in answering our questions. Great experience!

Lillian · 22 June 2023

★★★★★ 5/5

Google

Very good renting experience! Jean Raimondi Vallesi was extremely nice and patient when guiding me through the entire process. Very professional and highly recommended!

Jiahui · 22 June 2023

★★★★★ 1/5

Trustpilot

In a world of bad estate agents these guys are the pits

Worst rental experience ever. They firstly gave us the wrong price for the property. Then Threatened to give it to someone else if we didn't pay the extra after agreeing to take it. When we moved out they tried to get us to arrange and do all the viewings for them. They then withheld our deposit for 4 months. Honestly pathetic. Especially Faisal, but the entire Hackney central branch.

Mr · 28 January 2022

★★★★★ 5/5

Trustpilot

David & his wonderful team are amazing…

David & his wonderful team are amazing and so supportive and helpful. David is so advanced with marketing technology And found tenants for us Very quickly and so smoothly. Would highly recommend His company to all landlords and tenants who are looking for fantastic service.

Thankyou · 17 April 2020

★★★★★ 5/5

Trustpilot

Thank you to Bilal !

Bilal help us a lot for our move in. Very listening, always available when we had some questions or anything else ! Was a pleasure to deal with him, he mad everything easier. I recommend this agency and I recommend Bilal ! Go guys!! He is amazing.

Léa · 7 June 2019

★★★★★ 5/5

Google

Chantelle is honestly so sweet and she really wanted us to find a flat, she's been so helpful

Raisa · 16 November 2023

★★★★★ 5/5

Trustpilot

Incredibly happy with Ida

We are incredibly happy with Ida and her team at FJ Lord in Clerkenwell. Happy to recommend them

Alastair · 15 November 2023

★★★★★ 5/5

Trustpilot

Ivan was a great help and made the…

Ivan was a great help and made the process incredibly smooth, was always at the end of the phone and very easy to contact and would sort out any issues efficiently in a relaxed manner. Thank you Ivan and loving our new flat! From Georgia and Rai

Georgia · 24 May 2019

★★★★★ 1/5

Trustpilot

Unresponsive, incompetent property managers

We signed FJL up as our property manager in 2019. In that time, we've had 5 different managers, each hard to get hold of and unresponsive. I've found out that at least three had left after I received an out of office email stating they 'no longer worked for FJL'.One of the property managers pushed us to sign up tenants who weren't a good fit - who ended up abandoning the property mid-lease.We have done more admin with this property despite having them as the property manager - and they didn't process a HMRC form properly meaning money was withheld incorrectly for HMRC (when it shouldn't have). Very frustrated with their poor service and I would not recommend them as property managers at all. I just hope they were decent managers for our tenants (although we've now had 4 tenants over the last 3 years...which gets me thinking they haven't done a stellar job on that end either).

Ash · 7 September 2022

★★★★★ 1/5

Trustpilot

Dealing with Lenny at Felicity J Lord…

Dealing with Lenny at Felicity J Lord was an unforgettable experience, and not in a good way. If you're looking for someone who has absolutely no time for you and can't be bothered to wait, then look no further than Lenny! He has perfected the art of showing up early, then leaving before you even get the chance to arrive. Super efficient, right?His communication skills are also top-notch, if being rude and dismissive counts as a skill. He'll make sure you know just how much of a hassle it is for him to actually do his job. If wasting your time is on your to-do list, I highly recommend booking an appointment with Lenny. You'll leave feeling both frustrated and amazed that anyone can be so unhelpful!Oh, and if you're thinking about selling your flat? Don’t bother if Lenny's involved. Unless, of course, you're keen on a masterclass in how to drive away potential buyers.

Jason · 22 October 2024

★★★★★ 5/5

Trustpilot

I was recently helped by Radoslaw from…

I was recently helped by Radoslaw from Felicity J Lord in finding my new apartment. He was professional in advising about the flat.Thank you For Radoslaw and Felicity J Lord - it was my pleasure engaging with you to find a new home.

Carmen · 30 October 2020

★★★★★ 5/5

Trustpilot

I was recently helped by Lucy from…

I was recently helped by Lucy from Felicity J Lord in finding my new apartment. She was professional in advising about the property and her timely dedication throughout this process was what makes her stand out.She was always available for queries and was providing timely responses which assisted me to make sound and timely decision. Thank you Lucy and Felicity J Lord - it was my pleasure engaging with you to find a new home.

Junaid · 19 October 2020

★★★★★ 5/5

Trustpilot

Adam Wolfryd (Associate Partner) at…

Adam Wolfryd (Associate Partner) at Felicity J Lord couldn’t have been more helpful steering us through our journey from listing to selling. FJL’s price was good value too. We were very happy with the service we received and wouldn’t hesitate to recommend Adam and FJL.

Jim · 21 February 2020

★★★★★ 5/5

Google

Lucy has been great from the day we met at the viewing until the handover. She has been amazing at helping is with the move even when she was very busy. Was a pleasure working with her.PositiveResponsiveness, Quality, Professionalism, Value

Vesela · 14 June 2021

★★★★★ 5/5

Google

The best company to get the property from. Their property managers are very responsive and cooperative especially Ellie Mai Hannan.

Ahsan · 17 September 2023

★★★★★ 5/5

Trustpilot

excellent agents

Jason Twenefour was very open and honest throughout our viewings and really helped us secure the flat we wanted. Have found the company to be very professional, honest and punctual throughout the process and would definitely recommend them and their website to others for an easy move!

Ross · 7 March 2019

★★★★★ 5/5

Google

The Agency is very professional and it's aim is to find the property that best suits you based on your needs. The agents are at your disposal to help, and easily reachable during the whole process. Their prices are really competitive and everything is clear since the beginning. Our agent, Ana Hernandez, was very kind in listening to our needs in order to address them with care and providing us with nice properties to rent. Her good attitude toward this job, is something that all agents should have and it definitely is a plus for this agency to have someone like Ana in the team. I will definitely suggest this agency to other people. Good Job!

Edoardo · 15 June 2018