Felicity J Lord London reviews

★★★★★ 5/5

Trustpilot

Really really great service.

Really really great service.Moving is usually difficult and in my experience estate agencies don't make it easier, but this time they did.Justyna Swatek and Sarah Kelsey were my main points of contact and they were always happy to help with any requests. Quick responses and very clear about the whole process.

Andre · 15 December 2019

★★★★★ 1/5

Trustpilot

Felicity J. Lord Bow - disgusting

In total:- Constantly lie- No feedback- Do not answer questions- Do not call back- Ignore emails and questions askedMore details:Everything is fine at the stage of searching for and signing an apartment lease agreement, but after the conclusion of the agreement, and especially at the end of the lease, it is absolutely disgusting. Perhaps it depends on the individual. At the time of the conclusion of the contract, I worked with Serge Openko, who then quit.At the end of the lease, David Greenslade was my agent. I do not recommend anyone to deal with him. As with Felicity on Bow.- They don't care about your requests. As example - I asked for the opportunity to have a cat - the realtor just immediately answered "no". Although, as it turned out, you can get a cat, I found out about this by talking directly with the owners of the house- When I was about to move out - my agent simply ignored all my messages, which is why they started looking for new tenants with a delay of 2 weeks - and then - because I wrote to the general email of the agency- The deposit and deduction for the last month was returned to me about 2 months after my departure. And then - only because I began to constantly write and call them and bother everyone I could - an agent, head of agencies, spacehaart managersAnd even then - not completely. I paid the full amount of the rent for the last month, having lived in the apartment for 2 weeks. The return that I received for the remaining 2 weeks (in theory) is 3 times less than it should have beenNobody gave me any explanations - they just ignore all the questions.- I received the checkout report only a month later, from the moment it was made, and then - only when I started to complain to the management- They constantly lie that one of them is on vacation, or he is not in the office and he will call back, they constantly lie that they will call back, ignore questions, do not give any information, even if they promise to do something on time - be sure - it will be fu**ed upIn general - instead of making it easier for me to move, they made it difficultI spent a lot of time and nerves just to get my money back, although it could all be done without problems within one week

Ilya · 6 November 2020

★★★★★ 5/5

Trustpilot

Superb Service! Surpasses all expectations.

Me and my Husband have been so impressed and grateful for the absolutely outstanding service we received from Gurmukh Panesar during our Property purchase.Me and my husband were in a very stressful situation due to Covid-19 travel restrictions, not being physically near the property, and unfortunately a very bad solicitor. However, very luckily for us Gurmukh has been so understanding, professional and friendly, and really went above and beyond to help us.Gurmukh offered excellent insight to the solicitor process (which we were clueless about) and even helped up receive packages and set-up wifi (without his help we would have had to have waited another 3 weeks to move in at least.) He also kept us updated every step of the way and was always easy to contact.I don't normally write reviews, but I felt this is the least I can do as we've been so impressed by the service from Gurmukh and strongly recommend his services and this company to all!

華さん · 5 November 2020

★★★★★ 5/5

Google

John has been extremely helpful with the process and responded to our questions promptly and professionally. Great experience renewing our contract with FJL.

Crystal · 16 November 2023

★★★★★ 5/5

Google

The agency was very responsive and helpful in our renting agreement. And special thanks to Lucy Martin for her great effort in our process. So we are in our new flat now and very happy about it. Thank you!

Sefa · 14 June 2022

★★★★★ 5/5

Trustpilot

Amazing support and service.

F.J. Lord has provided service of excellence to me. I was looking for a flat in London with quite a few variables so I will not call my self an easy client. I was assigned with one of the agents, Anna, and I have to admit the process of finding a flat, making an offer to signing the contracts has never been so smooth for me. We did a virtual tour where Anna was more than detailed in her description, managed to get the flat at the rate I was able to request, all contracts, documents were singed off digitally and to date, I still get support from the agency for any queries I might have. Based on my experience with real estate, it's not easy to find agencies which will care for the landlords and also for the tenants as well for which I'm grateful. Post the tenancy of the flat I'm currently renting, I'm definitely looking forward to continuing my business with F. J. Lord. Highly recommended service.

Athina · 23 October 2020

★★★★★ 5/5

Trustpilot

Great, efficient service.

Gemma has been extremely helpful and transparent in helping me to rent a property.Gemma has provided all the details that I needed, and made the rental process quick and easy. Thank you for your efficiency and professionalism.I would recommend the team to others that are also looking to rent in London.

Alex · 1 October 2019

★★★★★ 5/5

Trustpilot

Great experience!

Chris was very helpful, and took his time explaining everything in detail to us as it was the first time we had looked into renting our property out. He answered all our questions and gave us the up most confidence in his and F J Lord's service. Would recommend highly!

Adam · 18 February 2020

★★★★★ 5/5

Trustpilot

Extremely professional letting agency

Extremely professional letting agency, Their Property Manager Jean is very quirky and attentive, last time she carried out a visit on our property and everything was as it should be. Efficient and pleasant.Plus their property portfolio is usually a step above many other agencies for usually a lower price.Highly recommended

Umberto · 11 February 2020

★★★★★ 5/5

Trustpilot

Excellent Service FJ Lord Bow

I have been with FJ Lord in Bow for a few years now and my main point of contact is David Greenslade. David is very responsive and I would happily recommend him and his team.

Gill · 11 November 2022

★★★★★ 1/5

Trustpilot

Appalling rental managed sservice

We received the worst management service possible during the rental of our flat and it was almost impossible to obtain the refund owed at the end of the tenancy, taking over five months to be refunded. Never, ever use FJL as a managed renat service.

Dominic · 19 January 2026

★★★★★ 5/5

Trustpilot

36 Susan Court Review- Jean Piper

Our house was inspected by Jean Piper. She helped us understand the process very clearly. She was kind enough to ask us about the issues with the property and considered our suggestions in our review. She was transparent in her conversation and the review she conducted in the property.Thanks Jean.

Tarika · 20 January 2020

★★★★★ 5/5

Google

John helped me through the purchase process. He understood the difficulties of a first time buyer and took the time to explain what to expect from each step of the negotiation. He also kept me constantly informed and guided me. He made me feel very comfortable throughout the process. I found John to be very professional and knowledgeable.

Simone · 24 July 2024

★★★★★ 5/5

Google

I had an issue at my residence but Ali was very helpful over the phone and promptly resolved it for me.

Abu · 16 December 2023

★★★★★ 5/5

Trustpilot

We have had an amazing experience

We have had an amazing experience with Ilya. We had to move during covid and were not able to visit the property in person before moving in. Ilya quickly understood our situation and made sure we had detailed video tours, he solved all of our questions and helped us settle in as soon as we arrived. He ensured the flat was professionally cleaned, appliances were working, and some required painting was done before we even arrived in the country. He has been very responsive and helpful. Thanks Ilya!

Julieta · 21 August 2020

★★★★★ 5/5

Trustpilot

A token of appreciation…

I would Like to express my deepest appreciation to Felicity j. Lord and particularly speaking Louise Smith who was very professional, patient and very polite assisting me to rent my appartment in London. Louise is the excellent example of a real estate Manager who would Work meticulously and with great expertise to get things achieved with the best quality outcome. I would like to also express my appreciation to Hannah who works with Louise. I highly and strongly recommend Felicity j. Lord as one's real estate agency in London.

Nora · 4 August 2020

★★★★★ 5/5

Google

Jean and the team were super firendly and efficient. They were very understanding of our needs and made our move very smooth in spite of the time pressures.

Ian · 14 June 2023

★★★★★ 5/5

Google

Thanks to Sarah Kelsey I was able to get access to my property within hours when I needed a new key, thanks for your help Sarah! Great service!

Elon · 14 June 2023

★★★★★ 5/5

Google

Once again I would like to say massive thank you to Chantelle for providing us with outstanding & professional support !! Highly recommend she is a star ⭐️

Pawel · 14 June 2023

★★★★★ 5/5

Google

Chantelle was extremely helpful and efficient in helping us organise property viewings. Would highly recommend!

Robert · 14 April 2024

★★★★★ 5/5

Google

I'm not one to leave a review however i was faced with a few problems with my tenants and Louise has been exceptionally helpful doing her best to resolve the issues - Going out of her way to provide top quality service!PositiveResponsiveness, Quality, Professionalism

Noor · 14 June 2021

★★★★★ 5/5

Google

Thanks for all the help Felicity J Lord! Special thanks to Lucy Martin who helped us out with all the questions (even with the silly ones) anytime when we needed! She is super kind and really helpful to solve your problems.PositiveResponsiveness, Quality, Professionalism, Value

Damian · 14 June 2021

★★★★★ 5/5

Google

My agent Lucy Martin was super helpful, friendly and responsive. She made the whole experience smooth and quick. Lucy accommodated all our requests and found answers to all our questions. We’re very happy with the flat we’re now renting - all thanks to Lucy!

Jekaterina · 14 June 2021

★★★★★ 5/5

Google

I was very happy with the service I received. We met Jean Raimondi Vallesi, who was incredibly helpful throughout the entire process. They patiently explained every step, answered all my questions thoroughly, and made sure I had all the necessary information. I highly recommend this agency and especially commend Jean Raimondi Vallesi for their outstanding customer service!

Billal · 24 July 2024