Felicity J Lord London reviews

★★★★★ 5/5

Trustpilot

Very helpful advice

I contacted Felicity J Lord as I was looking to rent out my house in Bow. My situation was complicated but David Greenslade was incredibly understanding and provided constant feedback. Very helpful and easy to deal with Graham

Graham · 21 November 2022

★★★★★ 1/5

Google

I chose Felicity J. Lord based on positive online reviews but was handed a property in horrible condition with broken door and window handles. I've sent multiple emails and visited their office begging them to have the issues sloved, but it's been almost a month without a response or any action. I'm a patient person, but this experience makes me question those positive reviews. Proceed with caution if considering this company as your letting agent.

TITIAN · 17 October 2023

★★★★★ 5/5

Trustpilot

Lucy has been amazing to work with

Lucy has been amazing to work with. She took a personal interest in our circumstances and recommended flat Fahd to he which was a big help. Lucy was always approachable and available for any queries we had, and keen to help resolve any issues. I highly recommend her expertise and services.

Vivien · 21 September 2020

★★★★★ 5/5

Google

5* review and highly recommended! Our 1st time buyer experience was seamless, we cannot thank Danny Bradley enough for going out of his way to help us find the right property and respond to all our requests in the fastest and most professional way. The process was clear, straightforward and fast. Keep up the good work!

Christina · 15 June 2018

★★★★★ 5/5

Trustpilot

A team you can count on!

Carl and his team were really responsive and understanding during a black out in our flat - They quickly put us in touch with best working professionals in the area to get our lights and hot water back on - we’re truly grateful for them putting up with our numerous calls and e-mails!

Olivia · 8 January 2020

★★★★★ 5/5

Trustpilot

Thankyou Justyna -Blackheath,London

Justyna is one amazing lady who answered all my questions and everything i needed to know. Furthermore she is always ready to help when needed. And the processing is smooth as she has guided us thoroughly. I recommend felicity j lord to everyone as everyone working there seems very helpful. Thank you once again.

すねは · 12 June 2019

★★★★★ 5/5

Google

Shannon was really great and helpful and matched me with properties that suited my needs perfectly. Highly recommend

Emma · 14 April 2024

★★★★★ 5/5

Trustpilot

Great service

A big thank you to Jean Piper who is a member of the Felicity Lord Team. She was extremely quick and efficient at sorting out an issue within the property I rent out. A pleasure to deal with too!

Chantelle · 5 September 2022

★★★★★ 5/5

Trustpilot

Five stars to Anh Lee for his superb customer service

Lee has been very helpful to us in finding our home. He keeps customer comfort and choice in mind before showing any property. We were given with multiple options and all details were clear of every property shown to us. I would recommend Lee as an agent for any property advices and letting.Thanks,Divya Khanna

Divya · 6 May 2019

★★★★★ 5/5

Trustpilot

I had amazing customer service from…

I had amazing customer service from Vivian down at the Stoke Newington branch. She was very attentive to my needs and showed great knowledge around the current housing market.Thank you Vivian for being so brilliant.

Lisa · 30 January 2023

★★★★★ 5/5

Trustpilot

Good versus the rest of property market in London in my experience.

The experience is good so far- staff are helpful. David from Bow office and Carl from the Colchester office were great but Bilal was my initial contact and he exceeded all expectations and went beyond his day to day duties to offer help with the move to my new rented property. Niloy

Niloy · 7 March 2020

★★★★★ 1/5

Trustpilot

Very poor experience

Rented a property with a friend - there was a significant bathroom leak which we tried to report about 20 times with numerous phone calls (no answer) and about six emails. Leak was only fixed after two months.

None · 11 October 2022

★★★★★ 5/5

Trustpilot

Impressive service from Reece May at Clerkenwell

It’s the first time dealing with Reece after many years with FJL and Reece is BY FAR the most efficient member of staff I’ve dealt with there. Responds quickly and efficiently. Well done. You have restored my faith. Thank you.

Ying-ley · 27 September 2024

★★★★★ 5/5

Trustpilot

I did an international move during one…

I did an international move during one of the most interesting times in recent history with the C-19 pandemic happening. This service, specifically the agent, Ellie, was extremely helpful and made something as stressful as a move during a pandemic easy. I would strongly recommend using this service. Thank you Ellie.

Alex · 29 April 2020

★★★★★ 1/5

Google

Really pathetic service from Felicity to manage the property (Hamzah and Zak). No response on emails inspire of multiple chasers for issues and no one picks the calls or gets back. One off is understandable but its just a common pattern. Just waste of my time when they should be the one doing work. Its just really ridiculous service, when my other friends pay much less for better service.

Deepankar · 7 June 2025

★★★★★ 5/5

Google

Chantelle was very helpful in coordinating a swift process for me to secure a rental property in sufficient time for me to move in ahead of my relocation from Scotland.

Caleb · 14 June 2023

★★★★★ 1/5

Trustpilot

Extremely unprofessional

Extremely unprofessional, avoid. I viewed a place with FJLord and made an offer the same day. The next day, I received a call and written confirmation that the landlord has accepted my offer and an invitation to upload my documents and pay a holding deposit. I did this on the same day and emailed to let them know. I then had to chase them through calls and emails for a whole week to finally be told that the landlord has received a higher offer and has decided to drop me. The holding deposit is a commitment on both sides, not just the tenant and is a means to demonstrate it while the referencing process is undertaken. A landlord or an agent has no rights to accept another offer while a holding deposit has been paid. And the fact that they wasted a whole week of my time avoiding my messages is completely unacceptable.

Diana · 14 April 2023

★★★★★ 5/5

Trustpilot

Anh Le

Anh Lee has been excellent in sorting out a complicated situation. he listened carefully and understood fully. He then communicated effectively with relevant parties and enabled the process to move forward smoothly. My son is very shortly now able to move into a rental property due to Anh Le's effective intervention, Thank you.

Nicki · 10 June 2019

★★★★★ 1/5

Trustpilot

Did not receive the deposit back yet

Felicity J. Lord Bow team was great from the moment I step into the agency until the end of the contract. Hannah Payne and David Greenslate were thoughtful and diligent.However, as soon as I left the property on 01/10/2020, things changed. I have until now waited more than 50 days to receive our deposit money back, and it has been more than 10 days since their last communication. It saddens me to be ignored after letting the house for one year, and I would recommend caution for everyone thinking about using their services.EDIT: It's been more than 4 months (Feb2021 now), and not only did they fail to return our money so far, but also they have been ignoring our emails for more than a month. We have escalated the complaint to their rights level, and have also been ignored. Not we have filed a complaint with the Property Ombudsman.Do not trust them.

Felipe · 2 February 2021

★★★★★ 5/5

Trustpilot

Annabel was really helpful for us

Annabel was really helpful for us. We are not from the UK, and it has been sometimes a bit difficult to understand the UK law and how the rent market is working. Annabel took time to explain us with everything, she was answering with great flexibility and always helpful the best she can.

Marion · 7 May 2019

★★★★★ 5/5

Google

Shannon's service was exceptional and stands above any other letting estate agent I have spoken to. She listened and catered to our requests and made our lives as renters much easier. She was even willing to work later in the evening to help us finalise our offer and holding deposit. Letting agents like Shannon are very rare to find in today's rental market and she is a great credit to Felicity J Lord.

Ryan · 17 October 2023

★★★★★ 5/5

Google

My experience so far with Felicity J Lord has been great. Radoslaw was very helpful with securing a same day viewing for me and answering all of my questions about the property. The forms were issued in a timely manner and assistance provided when needed.PositiveResponsiveness, Professionalism

Simon · 14 June 2021

★★★★★ 5/5

Trustpilot

I had an issue with my blocked sink

I had an issue with my blocked sink , the property manager Mr Hasan Ali , was great , and dealt the issue with care . In 1 day issue was solved and happy home again . Thank you for your help , I wish you best of luck in future . Shawon barua 93 malting close

Mr · 8 October 2025

★★★★★ 4/5

Google

ّI would like to express my gratitude to Mr. Hamza Hussein and to Mr. Mohamed Mostafa at Felicity J. Lord for their continuous support to me whenever I need help regarding my property in London. They are very polite and respectable Property Managers and they deal with any issue concerning my property in London in a very professional way.

Nora · 24 July 2024