Felicity J Lord London reviews

★★★★★ 1/5

Trustpilot

Worse than ‘Stath Lets Flats’

If you can avoid letting your property through this company I would strongly advise you to (it’s sadly less easy to be picky as a tenant in London). The service they provided was consistently unprofessional. We had raised issues and waited months for maintenance teams to visit, including for a leaky roof! I was asked to re-provide them with the inventory of the house despite being the tenant, because they had lost it (the agent even admitted to me this is unprofessional). Lastly, getting confirmation of the return of our deposit was a nightmare. Despite our landlord providing instructions to return it in full, they lost our bank details and required us to tell them how much we were owed from the deposit release …you’d think they should know this. Please avoid for the sake of saving yourself time as the landlord sorting out their incompetence - I can’t imagine the agency fee you pay them takes the stress away from letting a property.

E.H · 20 August 2023

★★★★★ 5/5

Google

I had the pleasure of working with Chantelle, our fantastic estate agent, during our property search in London. Chantelle's assistance was truly remarkable. From scheduling a viewing speedily to patiently addressing all our doubts as first-time renters, she went above and beyond to make our experience smooth and hassle-free. Chantelle's exceptional dedication and professionalism truly shine. Her quick response time and willingness to clarify every detail made us feel confident and well-informed throughout the process. Her hard work and commitment to our offer are greatly appreciated. Chantelle's outstanding support has set a high standard for customer service in the real estate industry and deserves recognition for her efforts. I highly recommend her services to anyone seeking an efficient, knowledgeable, and incredibly helpful estate agent.

Donisha · 18 August 2023

★★★★★ 1/5

Trustpilot

Update on the "Fawlty Towers" of estate agents

Update on my last review...As you can see, the manager of FJ Lord in Hackney promises to reach out and resolve the outstanding issues immediately. Nothing has happened. I received an automated email reminding me to renew the tenancy (which ended 6 weeks ago and notice was given several months ago. They clearly haven't registered this on their system yet, unbelievably) This shows clearly how there is ZERO followup with this company unless there's money in it for them and they simply do not act or behave in an honest manner towards landlords (and presumably tenants too) Avoid...

Pete · 16 August 2023

★★★★★ 5/5

Trustpilot

Gentleman estate agent # Charlie Saville at FJL Hackney…

Charlie Saville at FJL Hackney provided us with an excellent sales service. I can highly recommend him. Professional, courteous, knowledgeable and always promptly answered my calls. A very trustworthy gentleman estate agent. Thank you Charlie.

Customer · 22 May 2023

★★★★★ 5/5

Trustpilot

Highly recommend - Professional & Understanding

David Greenslade was extremely helpful to us in our search for a new flat in central London. He was always quick to reply, understanding of our needs and very professional in his approach. We will certainly be using only Felicty J Lord as our estate agents in the future. I would highly recommend. Many thanks.

Sorrel · 21 April 2020

★★★★★ 1/5

Trustpilot

Landlords: Stay away from this untrustworthy, incompetent company

Landlords: Do yourself a favour and avoid this company. We have been letting out our flat for the past 8 years with F J Lord and seen a strong and steady decline in their service. Therefore we are positively thrilled with our decision to NOT renew with them this time.Communication is lax or absent (they NEVER pick up the phone or return calls unless you complain to their head office). We notified them that our tenants were leaving many weeks ago but heard nothing, not even a proper check-out was offered and the remainder of our (pre-paid!) commission has not yet been returned.The only proactive communication was asking us multiple times to renew with them, including trying to make us stay by lowering their fee.However, nothing could make us go back to this company, and if I could give a zero star rating I would.We put a lot of pride in keeping the property well maintained and keeping a good relationship with tenants, but that is made difficult by such bad management and communication from the agents.Let's see if they manage to refund the commission they owe us and arrange cover for the damage caused by the tenants they found for us.I will update this review accordingly...

Pete · 4 August 2023

★★★★★ 5/5

Trustpilot

After several weeks of searching for a…

After several weeks of searching for a property and being messed around by estate agents, it was refreshing to speak to FJL. My experience so far has been great. I'd like to give a special thanks to Lucy; she's been very understanding and friendly, has answered all of my questions/concerns and secured me my perfect property.Thanks again!

Roxy · 20 April 2019

★★★★★ 1/5

Trustpilot

Dreadful Communication

We made an offer on a place listed as chain free by FJL (though apparently it wasn’t chain free and this was just a lie).The offer was ignored for two months, with FJL needing to be prompted for updates regularly. If the vendor needs time to think, that’s normal, however Felicity J Lord were extremely poor at keeping us up to date and would frequently go weeks without letting us know if the offer was still being considered.Eventually when we set a deadline, FJL requested an extension to that deadline for a few days, before once again ignoring the new deadline, ignoring calls and failing to get in touch once the deadline passed.

Ian · 28 July 2023

★★★★★ 5/5

Google

Shannon was very useful and helped me to find a house quickly and easily. She offered to do a virtual viewing and was very approachable!

Luke · 15 January 2024

★★★★★ 5/5

Trustpilot

Very good and professional service with…

Very good and professional service with this agent! Always happy with their service and efficiency to help with finding tenant.Lucy Martin is one of the best agent in their team. You can count on her. Whenever what the problem is she will always solve it quickly! Very polite and professional! Thank you so much Lucy!

Hong · 9 January 2020

★★★★★ 5/5

Google

My agent was Chantelle Dooher, very quick and considerate response, viewing was almost immediate and can do online viewing for the long distance. Easy to contact as well if you need some advice or time to think, and offer process was also explained very well and straight forward. You couldn’t have to call once and then keep chasing to enquire about a property.

Ali · 24 July 2024

★★★★★ 5/5

Trustpilot

FJL Lettings Stoke Newington - an impressive and professional team

I was very impressed with the service provided by Felicity J Lord's lettings team in Stoke Newington. Chris Sanderson and Robert Howarth were friendly, enthusiastic, knowledgeable and efficient. Most importantly, they performed. They found me a suitable tenant within days of instructing them. I would certainly use them again - a huge thanks to the team.

Karen · 10 June 2019

★★★★★ 5/5

Google

Chantelle was very helpful. Any time I asked or needed something she always answered. We kept in touch on WhatsApp and she even answered to me on Sunday afternoon. She was really reliable.

Chef · 14 June 2023

★★★★★ 5/5

Google

Jessica was approachable and attentive to our needs. She was honest upfront about any information queried. She has a positive attitude and makes you at ease during viewings without rushing through the process. So overall a very positive experience and service!!! Definitely recommended.

V&D · 14 June 2022

★★★★★ 5/5

Google

Jean and Chantel were great help, right from the viewing, on boarding and the moving in the process was seamless. Compared to other agencies very professional and great communication!

Alden · 7 April 2025

★★★★★ 5/5

Google

It's always been a pleasure to view properties with Felicity J. Lord Estate. John has been showing me flats around and he's absolutely helpful, thoughtful and proactive. Will strongly recommend!

Dorothy · 25 March 2025

★★★★★ 1/5

Trustpilot

Avoid like the plague.

Very happy to be done with this appalling agency. I made the mistake of engaging them as my managing agent on a rental property in Islington. Cue a string of unhappy tenants and avoidable maintenance costs after FJ Lord failed to address issues in a timely manner, even having to be chased for months in some cases. Their quality of service is the worst I've experienced, a mix of incompetence, indifference and contempt. The only thing they seemed to manage was to retain an extortionate proportion of my rental income. Whether you're a renter, landlord or looking to sell, steer clear of this lousy outfit.

S.T · 28 June 2023

★★★★★ 5/5

Google

I have had great experience dealing with FJLord Estate and Lettings. Weronika Kudla has been my property manager and she has been very helpful with any of my questions, concerns and issues.

Shubhi · 22 June 2023

★★★★★ 1/5

Trustpilot

Avoid this agency

Avoid this agency. It’s almost two months since I have returned the property and still can’t get back my deposit, despite the fact that it was confirmed that it should be returned in full. They also can’t indicate deposit protection scheme! Therefore, its not sure whether you deposit is really protected. Call center is repeating all the time the same that a responsible person will call back (since 2 May no one called back, despite a number of emails and calls).

L · 15 June 2023

★★★★★ 5/5

Trustpilot

Fantastic service!

Fantastic service!Bilal has been the greatest agent. Supportive as I’ve never experienced before. Responsive and very kind. From the very beginning made us feel home and helped us through the whole process. I would have not asked for anything better and I won’t use other services than his from now!Honestly shocked by this guy!

Gloria · 25 November 2019

★★★★★ 1/5

Trustpilot

Incompetend property managers

Like many other reviews we have been ignored and hung out to dry with category 1 gas and electrical faults, and black mold spreading everywhere even with a child in the property. We paid for a year in advance which was a massive mistake, the landlord paid upfront for issues to be fixed, also a mistake. The property management is beyond incompetent, emails are ignored, and any knowledge of issues is denied despite having email evidence to the contrary. Tenants, I would advise not to rent a property managed through this agency #slumlords and landlords you will pay a premium for your property to be left unmaintained. @clerkenwellFJL #slumlords

Claire · 14 June 2023

★★★★★ 5/5

Google

I've been looking for a place in canary for a month and reached out to Felicity J Lord. Chantelle answered my call about a property enquiry and although it had been let, stayed with me to offer alternatives and booked me in right away for a suitable property. She was kind and friendly, made sure I could get a viewing as soon as possible, clearly working well with the landlord, other tenants, workers at the property and myself to make sure schedules all aligned. She followed up after the viewing and reassured me about my offer. Will definitely recommend due to Chantelle.

Arifa · 14 June 2023

★★★★★ 5/5

Google

I've rented before this was by far the most straightforward. A responsive and very dedicated team - Chantelle was especially instrumental. Proactive, engaged and highly client focussed. She's a really positive advertisement

Mike · 14 June 2023

★★★★★ 5/5

Google

Absolutely amazing service We bought our first flat with the help from Jessica and James (Felicity J.Lord Isle of Dogs branch) and I can’t thank them enough. They provided brilliant support through the whole process. As soon as the offer was placed and accepted, they created WhatsApp group so we could get all the updates immediately. The communication was very clear and quick. They recommended and helped to deal with mortgage broker and solicitors. I will definitely come back to Jessica and James with all our further purchases or lettings

Juliana · 14 June 2023