Felicity J Lord London reviews

★★★★★ 5/5

Google

Chantelle has been absolutely fantastic. Her knowledge of the property and the area has been so reassuring. Every question was answered very promptly and no question was to small. We would thoroughly recommend Chantelle and the estate agents.

Julia · 18 August 2023

★★★★★ 5/5

Google

Radoslaw is practical and knows his stuff. He handled the viewing and the following process very swiftly and with enhanced clarity. He was always available for a call on any issue I had with exceptional reactivity. Ask for him if this is the agency handling the property that interest you.

Victor · 14 June 2022

★★★★★ 5/5

Trustpilot

Excellent service

When being shown the property, our estate agent, Raj, was incredibly informative and enthusiastic at the property. We were bombarding him with questions and he continued to answer everything to the fullest extent. He was excellent! Thank you Raj!

Rhys · 3 July 2023

★★★★★ 1/5

Trustpilot

Avoid at all cost

If there is minus score, I won’t hesitate to give them. Last year we rented a flat near old street. From the first day we checked in, they didn’t even care about the flat and client. We came to completely mess flat (no cleaning, broken doors, bad mold). Throughout the year, they ignored our complain about flat maintenance. When finally we moved out nearly 2 months ago, they even didn’t try to give back our deposit (ignoring our contact). We will claim a dispute after those exhausting effort and patience. Just beware to have a business with this agent.

Kartika · 23 May 2025

★★★★★ 5/5

Google

Mohammad has been very helpful regarding any questions I had. A great property manager.

Ali · 16 November 2024

★★★★★ 5/5

Trustpilot

Lily Porter

Lily Porter, first class service from this wonderful lady, always goes that extra yard, to resolve all issues, no problem is too big or too small, this lady is a true asset, for any employer, and her help has been immeasurable, thank you Lily your a true star.

David · 11 October 2024

★★★★★ 5/5

Trustpilot

Sachin was amazing from start to finish…

Sachin was amazing from start to finish and really helped move things along swiftly! Thanks!

Hratch · 12 November 2025

★★★★★ 5/5

Trustpilot

Charlotte was an absolute delight…

Charlotte was an absolute delight throughout the process. My flatmate and I had been struggling to find the right flat for months. Out of all the agents we met in the process, none were as efficient, courteous and approachable as Charlotte. She went above and beyond what was asked of her to make sure all parties involved were happy.Highly, highly recommend!

Yara · 28 November 2019

★★★★★ 5/5

Google

I had an amazing viewing. My agent Shannon was super helpful. Miss rose was clear and direct with everything I asked for n left me as a happy customer

Louis · 14 February 2024

★★★★★ 5/5

Google

Chantelle is an amazing agent. Very quick in responses and very friendly. Tries to match you to your perfect home to the best of her capacity.

AASTHA · 14 April 2024

★★★★★ 5/5

Trustpilot

Ellie Skargill was extremely professional and knows her stuff!!

Ellie Skargill was the most professional in her dealings with me. I particularly found her extremely helpful, especially when dealing remotely became a challenging experience for us both. She provided timely updates and relevant information when it was needed. She was courteous and patient and provided solutions when issues arose. I would recommend her very highly to anyone seeking a professional agent.

Tricia · 5 March 2019

★★★★★ 1/5

Trustpilot

They stopped replying to calls and emails

They stopped replying to calls and emails once the keys got handed over. Flat was not properly checked before they handed it over. They are not interested in sending anyone out to look at the issues we are having. Quick to take deposit etc though....

Sam · 8 November 2022

★★★★★ 5/5

Trustpilot

Highly recommended

I have been with Felicity J Lord for eight years and have always found the service I receive exemplary. I particularly appreciate the sense of personal attention to any issues I may have. Most recently, Sally Livermore has been so very helpful and efficient in dealing with everything concerned with the letting and I would highly recommend the company.

GK · 27 May 2020

★★★★★ 5/5

Google

Shannon was thoroughly efficient and helpful during our property search. Our experience looking for the right property in London has been seamless and quick. Thanks to the team at Felicity J Lord.

B · 24 November 2023

★★★★★ 5/5

Trustpilot

Thank You Bilal!

My partner and I dealt with Bilal at the Bow branch to secure a flat we'd found online. He was really attentive and went above and beyond to make sure everything was taken care of as promptly and painlessly as possible. We're both really happy with the service we received at Felicity J Lord, now happily settled in our new home!

Helena · 2 July 2019

★★★★★ 5/5

Trustpilot

What a refreshing call this was

What a refreshing call this was with two of the the Felicity J Lord Staff, first was ruby who sounded so alive and welcoming a credit to the team and then passed on to Theodore Rotsa, who was equally as pleasant, Knowledgeable and very helpful indeed - if i am after a place in London these guys will be my first call for sure.

Simon · 24 October 2025

★★★★★ 5/5

Google

Chantelle has been super helpful and responsive during my research. Clearly recommend Felicity

Bikiry · 9 November 2024

★★★★★ 5/5

Google

Chantelle has been amazing throughout the process of renting a flat, at answering any and all the questions I've had. She has been really helpful and made sure the whole process was as seamless as possible. Thank you!

Jalini · 14 June 2023

★★★★★ 5/5

Google

Chantelle is a wonderful, professional and super helpful person. She works incredibly hard and has everyone’s best interest in mind at all times. I really enjoyed working with her and hope our paths cross again in the future.

Nerinda · 14 June 2023

★★★★★ 5/5

Google

Shannon was thoroughly efficient and helpful during our property search. Our experience looking for the right property in London has been seamless and quick. Thanks to the team at Felicity J Lord.

Bariyaa · 16 November 2023

★★★★★ 5/5

Trustpilot

Great inventory from Sarah

Great inventory from SarahSarah Kelsey did a really good check-in, very detailed and professional but warm and friendly too. Noticed lots of little details I might not have spotted so really useful to have it all recorded on moving in. It was a superior check-in experience to others I have had with other letting agents, I would highly recommend Sarah.

Emma · 19 September 2019

★★★★★ 5/5

Google

Lucy Martin has been an amazing support through my property search and is constantly keeping me up to date with any new flats on the market. She is been extremely patient with my many requests and my picky self and she still calls me with excitement every time she finds something I may like.

Ana · 14 June 2021

★★★★★ 5/5

Trustpilot

Annabel Burkinshaw - Felicity J Lord

Annabel Burkinshaw was very helpful and kept us up to date with as much information as possible, especially through the referencing period.Annabel was very thorough and explained each process and made sure it was followed through.Thank you again for all your help, Annabel. I would also like to thank Felicity J Lord and Homelet for a excellent service. Liz

Liz · 3 January 2020

★★★★★ 5/5

Google

Chantelle has been so great throughout the process of letting a flat, she went out of her way to reassure me about timelines and communicate with me out of hours.

May · 16 December 2023