Trusted Agent profile · London
★★★★★
1,500 reviews across 2 platforms
22-23, Harbour Exchange Square, London, E14 9GE
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 22-23, is rated 4.3 out of 5 across 1,500 reviews on two platforms, including 608 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleThank you John DaCosta for the friendly and helpful assistance in renewing our tenancy agreement! He made sure the whole process was relatively straightforward and stress-free for both parties. He was very patient and thorough - highly recommend!
Happy that we were able to assist you in this! Kind regards John DaCosta
5/5
GoogleI have found Felicity J Lord to be a really professional agency and they have made my letting experience quite smooth, especially compared to some of the other agencies I have dealt with. Special shout out to Nicky for promptly and effectively sorting out my deposit release at the end of my tenancy.PositiveResponsiveness, Professionalism
Dear Kartikey, Thank you so much for leaving such a lovely review of your experience, it means a lot to us. If you ever need any help in the future, we will be pleased to help you. Your comments are very kind and hugely appreciated. Kind regards, Nicky Beader, Canary Wharf, Felicity J Lord (Lettings)
5/5
GoogleJessica was very friendly, helpful and informative. She has a good understanding of the property market in the docklands and selects relevant properties for me to view. She also updates me with other properties that potentially could be suitable which I find very useful. I would recommend Jessica and FJL to all potential buyers.PositiveProfessionalism
Thanks for the positive review Simon, that's great to hear! Kind regards, James Smith Senior Branch Partner
5/5
GoogleA Reliable and efficient estate agent. Chantelle was extremely helpful with explaining the steps to secure a rental lease and professionally guided our group of tenants through the application process. Many thanks Chantelle for your amazing service and advice.
Hi Finn, Thank you so much for your kind words in your recent review. We are delighted to hear that you had a positive experience with us. Always here to help should you need anything else .Kind regards, Chantelle Dooher, Canary Wharf Lettings, Felicity J Lord.
5/5
TrustpilotLandlord based in Scotland
As a Landlord based in Scotland, we have used Felicity Lord Shad Thames as letting agents for our London flat for the past 6 years and have found them to be professional, courteous, efficient and responsive to any issues that have arisen.Monika and her team have eased the stress of managing a property from such a distance and we are very grateful to them.Roy Fraser
Roy, many thanks for the 5* rating and positive comments. It will mean a great deal to Monika and the team at Shad Thames.Needless to say, if you know of anyone looking to rent or let a property, please do pass on our details as we would love to help.
5/5
Trustpilot5 Stars for Service
Have been using FJ Lord Dockkands for many years to rent my property. The staff have always been exceptional and this time round Ivan has been looking after my rental. He has proved to be totally reliable and professional - he really is a remarkable employee going the extra mile; following things up etc. I would definitely want to work with him again on my next rental.
Dear Jackie, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.We are always more than happy to assist you if anything else comes up. Take care! Thank you again for your star rating!RegardsFelicity J Lord Canary Wharf (Lettings)
5/5
GoogleWe've had a seamless experience with F J Lord and recently concluded a flat purchase in E14. Special thanks to Richard Cartwright (negotiator) who gathered requirements and specifications on what we were looking for and arranged for viewings in the surrounding area accordingly. He was proactive in most matters right from arranging viewings to exchange of contracts. I highly recommend FJ Lord for your property search. Thank you!
Dear Mr Bavishi Thank you for your kind words. We are thrilled to hear about your positive experience and we wish you the best of luck for the future.
5/5
GoogleMatthew went above and beyond to help us resolve an issue that we had with our tenancy agreement. I would certainly recommend Matthew as an agent and look forward to working with Felicity J Lord as well as recommend it to our friends.
Dear Eugenio, Thank you so much for taking the time to leave a 5* rating for Matthew at Felicity J Lord Canary Wharf. Always here to help should you need anything else in the future. Kind regards, Sai Kher , Canary Wharf, Felicity J Lord (Lettings)
5/5
GoogleAdam and the team provided an excellent service and were professional, knowledgable, and proactive. Our sales photos were great and we had an offer within 4 days of being on their website. We sold for a good price given current market conditions, and completed our sale in just over 3 months from our first meeting with Adam. Would highly recommmend whether selling or buying. Thank you!
Dear Peter, Glad to hear you are happy with our services. We all wish you the best of luck with your move and the future.
5/5
GoogleWe had the pleasure of dealing with the agent Jean, we have found the London rental market to be absolute chaos at times but Jean made the whole process as easy as ever and has been brilliant throughout.
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
TrustpilotPleasure to work with FJL Bow Branch
Hamzah Hussain and the team at FJL Bow have been a pleasure to work with. He’s always been very attentive to detail and always gets back to us in a timely manner. I can’t recommend FJL Bow Branch enough. If I could give more than 5 stars I would.
Dear John, Thank you for your 5 star review. We take great pride in delivering great customer service and Hamzah will be delighted to read this.Regards,Hassan AliProperty Management ManagerFJ Lord Bow
1/5
TrustpilotCareless and unresponsive once they have their fee
Very unresponsive by email or phone. Rent was lost several times during the tenancy. Now 3 months after our tenants have moved out they have still failed to release the deposit that they were supposed to pay to the deposit protection scheme. And of course, no response to our complaints about this.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
GoogleHad an excellent experience with Felicity J. Lord. Chantelle was the best and always responded to all our queries promptly whilst being extremely professional
Good Morning Andrew , Thank you for taking the time to leave a review. If you know anyone looking to rent don't hesitate to contact me. Kind regards, Chantelle Dooher (Lettings)
5/5
GoogleShannon has been an incredible helpful throughout the viewing and offer process. She has gone above and beyond to enable all of us to view the property, I heavily recommend her.
Good Morning Kieren, Thank you for taking the time to leave a review. Enjoy your new home! Kind regards, Shannon Rose (Lettings) - Canary Wharf, Felicity J Lord
5/5
GoogleI would like to thank you Weronika for the brilliant and professional services! They provided a good knowledge and advice even after the end of the Tenancy. Honest and helpful! For me 5* is not enough. Should be 10* :))))PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to provide such positive feedback, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
TrustpilotIlya has been so helpful
Ilya has been so helpful, from the first day showing us around the flat, to signing the contract and even help with the referencing. He has made the whole process much easier and stress free than it usually is. I’ve heard really mixed reviews about housing agencies in london, but I can’t fault our experience with Ilya, he has gone above and beyond.Thank you!
Dear Dani,Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!
5/5
GoogleChantelle was so considerate to my preferences and helped me find a great match! She was super responsive and approachable and made the entire process very smooth and easy for me. Thank you!
Good Afternoon, Thank you for taking the time to leave a review. Should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help. All the best with your new home. Kind regards, Chantelle Dooher - Canary Wharf, Lettings, Felicity J Lord
5/5
GoogleJust wanted to thank you Shade for the service you provided to us for the property search. We had some pretty poor treatment from a couple of other agents so was not confident when we met you. However, we'd a completely different experience with you. You are an approachable, helpful, and friendly professional who understands the job very well. Thank you, Shade.
Hi Suvrajit Dey, we are very happy to have provided you with such a positive experience!
5/5
TrustpilotExcellent service!
While we were unfortunately outbid on the rental property we wanted, Ilya was extremely friendly, courteous, and professional from the outset. While we ended up securing a property elsewhere with a different lettings agency, Ilya made every effort to call and keep us updated with every step of the viewing and offer process while dealing with him. Thanks for all your help, Ilya!
Dear John Freeman, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you know of anyone else who could benefit from our 5 star service then please pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotJosh was super efficient
Josh was super efficient and helpful in my recent search for a rental property. I would not hesitate to recommend the service! Thank you.Carole
Dear Carole, thank you so much for taking the time to provide a positive review. Josh will be delighted to have received your feedback. Needless to say, should you or should you know of anyone that is looking to let or rent their property, please do pass on our details. We would love to help. Nicholas Henderson, Branch Manager
5/5
GoogleChantelle and her team was very kind and helpful throughout the entire viewing and moving-in process. I highly recommend FJ Lord agency.
Good Afternoon , Thank you for taking the time to leave a review. If you know anyone looking to rent don't hesitate to contact me. Kind regards, Chantelle Dooher (Canary Wharf Lettings)
5/5
GoogleThank You Shannon, It would’ve been very difficult if you weren’t there to help a student find his new home in another country 💯 10/10 would recommend …
Good Afternoon, Thank you for taking the time to leave a review. If you know anyone looking to rent don't hesitate to contact me. Kind regards, Shannon Rose (Lettings) - Canary Wharf, Felicity J Lord
1/5
TrustpilotIncompetent ripoff merchants
How this agency has a high rating on Google I do not know. They are incompetent and unable to carry out the simplest of tasks. A complete and utter failure to provide even the most basic of services. As a landlord, I employed FJLord’s management services and it has been a disaster. I cannot stress the incompetence of these people, and in particular, this office. Hidden charges, over charges, damage to property, the list is endless. D not use.
Dear Richard, We are sorry that you feel the service you have received was below par.Of course we take on board the feedback given and aim to minimise negative experiences and take all feedback extremely seriously. I’m hoping that you would be kind enough to remove the review considering you confirmed you were happy and satisfied with the outcome of our most recent conversation and the misunderstanding surrounding charges was resolved. Yours sincerely, Nicholas Henderson, Branch Manager
5/5
TrustpilotA big thank you to Muhammad from FJLord…
A big thank you to Muhammad from FJLord in Stoke Newington who has been working with me tirelessly for 3 months to assist in my house hunt! I received periodic phone calls from him to check in on progress with my search and to offer assistance as well as a plethora of potential spaces to view. I felt very well looked after, thanks again!
We always strive to provide top quality service to every customer, and are pleased to hear that you enjoyed your experience here at Felicity J Lord Stoke Newington (Lettings)!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
