Felicity J Lord London reviews

★★★★★ 5/5

Google

John C. has been very helpful. I would recommend engaging with him if you are looking for a property. He knows the market very well and has been very supportive along the process.

Sélima · 16 February 2026

★★★★★ 5/5

Google

I hate hunting for a new place to live but Shannon makes the experience, dare I say, pleasurable. She has a professional but friendly manner, excellent communication skills and a wealth of knowledge. I cannot recommend her services more highly. Thanks Shannon Nick

N · 15 January 2024

★★★★★ 5/5

Google

Lucy Martin is a senior lettings negotiator representing FJL and she deserves nothing less than 5 stars for her service and professionalism. Armed with an extremely pleasant disposition and relevant skills, she made our search for a rental property as streamlined as possible, from start to finish. Quick to communicate, follow up on negotiations and provide relevant updates as and when necessary, Lucy is an asset to FJL's team and deserves appreciation.

Dripto · 14 June 2020

★★★★★ 1/5

Trustpilot

The Hackney branch is full of rude

The Hackney branch is full of rude, ignorant, and non-contactable people. Multiple promises of dealing with my deposit, which has now resulted in me having to file a dispute to the TDS. They are very quick to get people into the property, but when you’re moving out, nothing but pure ignorance. Everybody is apparently always in a meeting (or hiding). Don’t touch them with a barge pole. I will be taking this further and advise anyone to avoid them like the plague.

David · 13 September 2023

★★★★★ 5/5

Trustpilot

Great Service!

Recently let out a couple of properties with the Hackney Branch.The whole team was incredible, especially Annabel, Amanda and Jason. The properties had a few issues that needed sorting out and the team really went the extra mile to ensure that everything was resolved in a professional and efficient manner.Kept an open line of communication throughout and enabled the whole process to be as smooth as possible.A big thank you to you all!Would definitely recommend.

HHL · 30 January 2019

★★★★★ 1/5

Trustpilot

Flat viewing cancelled without telling me

I arranged a flat viewing with a Felicity J Lord agent. When I arrived I texted the agent who told me the property had been let. We had been discussing the property via WhatsApp so I could have easily been informed about the cancellation. Unimpressed, would not recommend letting through this agency unless you want to be hanging around for a nonexistent flat viewing in the rain!!

Megan · 21 January 2026

★★★★★ 5/5

Trustpilot

Amazing service provided by FJL…

Amazing service provided by FJL especially Bilal. He did a viewing for us after working hours as that was the only time we could see the apartment. We knew the apartment was perfect for us, thanks to Bilal for securing it for us. The online portal FJL have has really simplified everything. Our references were done in a matter of days. Really looking forward to moving in soon! Thanks from all the lads!

James · 29 December 2019

★★★★★ 5/5

Trustpilot

The best service

I want to express my gratitude to Greenwich (Lettings) Felicity J Lord especially Jordan-Louise Fuller. All stages from arranging the viewing to signing the contact were easy. Jordan was very supportive and attentive to details. She not only helped me find a new apartment, but also had an excellent negotiation with the Landlord (I moved in a week earlier than it was in the initial offer). Many thanks to Jordan and Greenwich team.

Mila · 16 December 2019

★★★★★ 5/5

Google

Excellent service. It is worth paying the extra money, they put so much time and care into seeing the sale through to completion. Adam regularly communicated progress with me which I found very reassuring. I swapped to Felicity J Lord after my first sale collapsed. My first estate agent was working for the buyer but I felt strongly that Adam was on my side, working for me and had my interests at the forefront.

Sarah · 15 June 2019

★★★★★ 5/5

Trustpilot

Great, 5 star service

I was looking for an apartment in Hackney area and had a great experience with Felicity J Lord, especially Patrick at the Hackney branch. He was highly professional and was very quick to arrange viewings. With Patrick's help, it took me 3 days (wow) to find a dream home, I would be happy to recommend Felicity J Lord to my friends and really anyone who is looking for an estate agent in London.

Dima · 11 August 2019

★★★★★ 5/5

Google

Recently I found a flat with the help of Felicity J. Lord. Jean Pierre was extremely helpful, quick, and very responsive. Although, I was abroad at that period, all the operations were very smooth. He took all my stress about the new flat by being very friendly and also professional.

Aziz · 14 June 2023

★★★★★ 5/5

Google

Chantelle was very responsive, transparent, and easy to get a hold of. She made the process of renting for the first time much easier, and communicated well at every stage throughout.

Ted · 2 August 2024

★★★★★ 5/5

Google

Felicity J lord are such a helpful agency. Lucy, who dealt with my partner and I, found us an amazing property that fit our budget and accommodated everything we could want, she was extremely friendly, professional and polite and went the extra mile to make sure all our requests were met! Thank you to Lucy and Felicity J Lord for making my moving experience as smooth as possible! :) :)

Kat · 14 June 2020

★★★★★ 1/5

Trustpilot

Felicity J Lord

I had emailed Felicity J Lord several times regarding several maintenance requests and I was completely ignored. There were several maintenance items that were supposed to be included as part of my initial offer and they were never completed. I had to do many of the repairs myself. The management here is awful and they will only contact you when they need something. Stay far away!

Jack · 7 May 2021

★★★★★ 5/5

Google

My experience dealing with Lucy was very professional. She was very proactive and turned around my requests in no time. We signed off a contract from a secured house with all formalities within in a span of 24 hours. She was very reachable and provided excelled client service. I would highly recommend her and keep up the good workPositiveProfessionalism

Ankit · 14 June 2022

★★★★★ 5/5

Trustpilot

Exceptional Customer Service

I have been been using Felicity J Lord for renting out my property for over 10 years now, and cannot recommend them more highly. On this particular occasion, I would like to thank Jean Piper for providing an exceptional customer service. Jean went beyond the call of her duty and helped with the removal of some of the old furniture from the property at a very short notice. Thank you Jean!!

David · 7 October 2019

★★★★★ 1/5

Trustpilot

Disorganised, lazy & incompetent

I find Felicity J. Lord's property management to be disorganised, lazy and incompetent. As a tenant, I don't have any authority over the selection of FJL and they take advantage of this. Every time I talk to a senior member of staff they act appalled and the lack of service we are receiving and yet, when copied in they are equally absent and don't seem to have any motivation to make things better. I wish landlord's knew how awful FJL's tenant facing services were but there is no mechanism for us to provide feedback to the landlord. The main issues I have faced are: significant delays in fixing maintenance issues; poor communication (lack of it, delayed response, rude in nature); no follow-up to ensure maintenance jobs are done and done well; no escalation measures when things are not moving forward/getting sorted; lack of responsibility, making it my problem to coordinate and follow-up with contractors repeatedly; etc.

Ashley · 20 June 2024

★★★★★ 1/5

Trustpilot

HORRENDOUS

A loathsome, crooked, inept company. We let our 2 bed flat in Stoke Newington and as the tenancy of our renters came up for renewal they disappeared- completely. nobody answered calls, nobody answered emails, the office was permanently closed. We could not get an answer from anyone on what happened at the end of tenancy. As such we had to deal directly with the tenants ourselves. After about 6 weeks they finally contacted us with no explanation as to where they had gone. We had, had to agree to keep the tenants on for a short period as there was no agent to handover at which point we were told that because we were now handling directly we were liable for several thousand pounds which we had to pay in order for them to release the very pleasant tenants deposit. Corrupt and probably illegal - I will never be abel to vocalise the stress this company caused me whilst pregnant and to then end up out of pocket. Also worth noting they push and push you to up the rent and fees paid by tenants, suggest you can get away without paying certain things and carrying out legal requirements and are literally speechless when you express that you want to price fairly and make sure the property is maintained and safe. How do these companies operate legally and in plain site?

Angewhale · 19 June 2024

★★★★★ 5/5

Google

Always a very professional letting agent to use. Special thank you to Zak for doing a great job on a recent renewal.

Adam · 25 November 2024

★★★★★ 5/5

Trustpilot

An Le is a credit to Felicity J Lord in…

An Le is a credit to Felicity J Lord in Greenwich! I can’t thank him enough for his time and help throughout my search looking for a rental. He is responsive, professional and super friendly. I did end up finding another property with a different agent but I know for my next search I will definitely be coming back to Felicity J Lord. What a great experience. Thank you Anh Le.

Medway123 · 15 August 2019

★★★★★ 5/5

Trustpilot

Outstanding service

Felicity J Lord has been very professional during my 3 years tenancy. In particular, Monica Lazauskiene from The Shad Thames branch in London has been extremely helpful, efficient and friendly whenever I had enquiries or issues. Thank you very much Monika for your kind help and your outstanding service.

Lena · 18 May 2023

★★★★★ 5/5

Google

Zak was extremely helpful with dealing with my query. Answered everything i needed to and went above and beyond.

Salma · 2 January 2025

★★★★★ 1/5

Google

I usually never leave reviews, but my experience with Felicity J Lord has been so appalling that it deserves to be shared. Their property management is virtually non-existent. From the start, urgent maintenance issues were left unresolved for weeks or months, despite repeated emails, calls, and follow-ups. Zak and Hamza in particular are impossible to get hold of, they rarely answer calls, almost never return messages, and any progress only happens if you chase them relentlessly. Any help you can expect is purely conditional on whether they’re making money from it. Who they are when you’re getting the apartment is quite different from who they are once you’ve signed. So if you’re the tenant, you’re out of luck. Don’t put it past them that the problems or concerns you have might even become amplified because of their ill handling. The so-called “mailing” process is a joke, they won’t respond for weeks or even months, and it’s all completely futile. In my life, I don’t think I’ve ever seen this level of unprofessional behaviour. Their dismissive and at times downright insulting attitude makes dealing with them exhausting and stressful. Once the agreement is signed, expect zero accountability, no urgency, and complete disregard for tenant welfare. Avoid at all costs!!!! There are far more professional and ethical agencies out there, go to one of those. (Remember property manager is as important as the property)

Sanisha · 19 August 2025

★★★★★ 5/5

Google

Gret experience! Our agent Chantelle Dooher has always been extremely professional, resposive and supportive. She took care of all the aspects of our application and really went the extra mile to help us through the process. Thank you so much Chantelle! We will highly reccomend Felicity J Lord Agency to our friends Monica and BrunoPositiveResponsiveness, Quality, Professionalism, Value

Monica · 14 June 2022