Felicity J Lord London reviews

★★★★★ 5/5

Trustpilot

Requirements fulfilled!!! Affordable rate.

Initially, we were a little reluctant to view a place through any agency. Somehow, through Rightmove, we came across through Felicity J Lord. We called them up and gave our requirement as we needed a spacious place but in a reasonable range. The place we queried for was already let agreed, so they asked they would get back once they have something. By afternoon, we got a call back stating there was a new letting which had just come up and they insisted us to view the place. Lucy, who is the Senior Negotiator, guided us in viewing the place as she understood our requirement very well. Believe us! We instantly liked the place as it fulfilled our needs. Since the time we said a Yes for the place, Lucy has been constantly taking care of each and every step until the move in. Honestly, she has been helping us even after the move in. As of Felicity as an agency, everything is so well organized and has every next step channelized. Beginning from viewing request, and then going ahead with the agreement, managing all terms between Landlord and Tenant and Inventory check-in and then Maintenance, everything thing is up in a beautiful site. We are really happy with our move-in and love the place we are now in. Thanks to Felicity, you made the complex journey of the move in, really a cake walk, and not to forget to mention, at a very affordable rate, which we all keep an eye on and try avoiding. I completely recommend. Words can be taken! Thanks!

MK · 22 January 2019

★★★★★ 3/5

Trustpilot

Property viewing

Shakira Atwell was very helpful and reliable to show us a property and followed up. She went out of her way. Even though the property wasn’t suitable I really appreciated her help. Thank you so much.

Kuldip · 3 October 2025

★★★★★ 5/5

Trustpilot

I can very much recommend Felicity J Lord's services.

I have had a very pleasant experience with Felicity J Lord and Mr Hubin, who has shown me a property and is keeping his eyes open for me. The viewing and general interaction with Mr Hubin have been marked by professionalism, patience, and transparency. I have particularly appreciated the pro-active and encouraging attitude with which Mr Hubin has been approaching our search for my perfect property. I thus very much recommend the Agency and Mr Hubin's services.

Tim · 9 March 2020

★★★★★ 5/5

Google

Excellent experience finding a lovely property, much thanks to Jean for patiently guiding us through the process and ensuring we were kept updated throughout. Super professional team that I'd highly recommend! Jean is the go-to guy if you ever have to navigate Central London's frantic property market - extremely helpful and professional!

Akarsh · 17 September 2023

★★★★★ 5/5

Trustpilot

I was looking to rent out my apartment…

I was looking to rent out my apartment in Bow and David Greenslade and his team at FJ Lord Bow Lettings were recommend to me by my neighbour as they had recently found tenants for his apartment. The team were very responsive and the marketing was excellent. Tenants were secured and I would highly recommend David and his team to any landlord.

Joshua · 12 November 2022

★★★★★ 5/5

Trustpilot

First time renter

As a first time renter, Lucy was able to settle my anxiety about the overall process. She was also able to take my wants and needs - regarding the type of property I wanted - into account, whilst also remaining honest and realistic about my budget. She also somehow managed to deal with my constant rants about colour scheme and Pinterest boards😂...Overall, Lucy was genuinely an amazing human to go through this stressful process with!

Rebecca · 20 September 2020

★★★★★ 5/5

Google

The Felicity J. Lord is an exceptional agency that makes the demanding process of renting simple and efficient. With the support of one of their staff members, Mr. Valessi, we were able to receive all the information we needed even before inquiring about it. Mr. Valessi has shown extensive knowledge in the process of letting and at the same time provided much needed reassurance, holding majority of the distress on our behalf. Proficient communication, mutual respect and understanding are at the forefront of this service, therefore I would recommend it to anyone wishing to have stress-free renting experience in London!

Patricia · 10 October 2024

★★★★★ 5/5

Trustpilot

I received an excellent service from…

I received an excellent service from JordanShe was professional all the timeCaringResponding to queries and mails more fast than expected Taking care of her both tenant and landlord fairly Although I did not make the deal with her, as I let a more close flat to my work, but I can say without hesitation that I can recommend Jordan abd her company if you wanna secure a good price house for you and your family Thanks again

Amr · 19 December 2019

★★★★★ 5/5

Google

It was a very straightforward and professional experience. Radoslaw was my point of contact and he was responsive, professional and kept me up to date with everything that was going on or would at least get back to me if he needed to find the answer. This made my moving in process less stressful (especially since there was a long gap before move in day!)

P · 22 June 2022

★★★★★ 1/5

Trustpilot

DOCUMENT EVERYTHING!

I strongly recommend that anyone renting through this agency documents and reports every single issue during their tenancy. While many of my reports went unanswered, they proved valuable as evidence for later disputes. During my tenancy, I was proactive in reporting the progression of mould in the flat, an issue I knew had affected a previous tenant, who was also charged for mould damage. Despite submitting multiple reports over several months, I received no response until a mid-tenancy inspection, during which the issue was dismissed as “something normal for a flat close to the river.” At the end of my tenancy, I was nevertheless charged £295 for mould damage, despite consistently ventilating and heating the apartment as advised and reporting/seeking advice if there's anything further I can do. This experience has been disappointing and suggests a lack of accountability in property maintenance and tenant support.

Galgrom · 31 October 2025

★★★★★ 5/5

Trustpilot

Ayo was a pleasure to deal with

Ayo was a pleasure to deal with! We had a few tricky things to sort but worked together to try find the best solution and with a few laughs along the way!Made me day speak with him!

Stephanie · 17 July 2024

★★★★★ 5/5

Google

Good agents like Mohammad Mustafa needs to be recognised! I wanted to express my gratitude for the wonderful experience I have had with Felicity J Lord especially the property manager Mohammad who handled my account During the end of the tenancy, Mohammad provided clear instructions on the steps required, had been available to answer any questions, helped on the closure on some bills account and made sure everything went smoothly. The inspection report and deposit turnaround was quick and everything are very transparent and Mohammad would not be reluctant to share or check with us at all .It’s rare to find an agent who not only cares about their tenants throughout the lease but continues to offer the same level of support , patience, kindness as the tenancy comes to an end and even after. I extremely appreciate of how easy and happy he made this transition for us and highly recommend to anyone looking for a trustworthy, caring, and professional property agent.

Chezz · 3 October 2024

★★★★★ 5/5

Google

Ali Miah really helped me out massively when I accidentally locked myself out of my flat. Thanks to his speedy response and professional nature I was able to quickly get access to my flat again and not be left out in the cold. Thank you Ali!

Luke · 15 January 2024

★★★★★ 5/5

Google

I had the pleasure of meeting Jean-Pierre for a market appraisal. Jean was very detailed and professional when explaining the market conditions and strategies for our property. Would highly recommend F.J. Lord and Jean-Pierre in particular!

Sven · 24 July 2024

★★★★★ 4/5

Google

Richard and the team at Felicity J Lord have showed us a number of properties over and beyond our search selections. Richard has gone out of his way to broaden the search and show us more comparable properties than we requested on the same day. We are happy that Richard has found us a property which we have had our offer accepted on and look forward to moving into our new home before the summer. Keep up the good work! 😀

Gareth · 15 June 2017

★★★★★ 5/5

Google

Extremely professional, excellent estate agents. Did not waste time showing numerous things outside my budget but only select ones that exactly fit my criteria. A special Thank You to Danny Bradley for not giving up on me and showing me some absolute gem of properties over many months even after I said I was slowing down my search in light of events over the year. this leading to finding my dream flat (the same day I almost put in an offer on a different flat) and will be getting the keys very shortly. And Thank You Adam Wolfryd for making the whole purchasing process very smooth and easy. Cannot recommend more highly and would encourage anyone looking for something specific to give them a shout.

Neha · 15 June 2017

★★★★★ 5/5

Google

Danny Bradley has been making the search for our new home, as first time buyers, a most enjoyable and worthwhile experience. Not knowing what to expect when we started looking, Danny understood exactly what we were looking for within our budget and showed us only those properties that matched very closely our list of must-haves and good-to-haves. Overall, we are extremely pleased with the timely assistance and prompt responses from Felicity J Lord and our experience with Danny has been very positive.

Anj · 15 June 2017

★★★★★ 5/5

Google

My purchase is not yet complete but so far the process has been efficiently handled. Adam and Andrew were aware of the type and location of property of interest to me and their viewings have reflected this. On offering for my chosen house, communication to/from the vendor was clear and prompt leading to acceptance in a relatively short time frame. The office also offers range of other services, with my mortgage and solicitors also being arranged via Felicity J Lord.

David · 15 June 2017

★★★★★ 2/5

Trustpilot

Three-month fight for £500 deposit

Felicity J Lord (Greenwich Lettings) made multiple serious errors in our tenancy application and refused to engage in conversation in writing, resulting in a three-month fight for a full refund of our £500 holding deposit, which was eventually gained thanks to the perseverance of the Property Ombudsman. Firstly they didn't progress our application or process any documents for over two weeks after we paid the deposit, and did not respond to calls or emails until we stated we would withdraw the application.They then quoted a move-in date two weeks after the move-in date signed on the offer form, stating that the current tenants couldn't move out. This was then retracted when it was proven that this was against the offer submitted and accepted, as well as the advertisement of the flat which remained on RightMove.The branch refused to refund the holding deposit, despite two clauses of the Tenancy Fees Act being applicable to our case. They also claimed that we misunderstood the legislation.The refund was gained after the Property Ombudsman was contacted, however it took them two weeks to refund the money after they confirmed the decision. They claimed that they did not have my bank details, and requested my private data three times from different contacts within the company, raising significant GDPR concerns.We had an awful experience and only got our money back after a lot of stress and lost time. We are just glad that we saw the problems early in the process and didn't get tied into a 12 month tenancy agreement.

Tenant · 22 November 2023

★★★★★ 5/5

Google

It was a wonderful experience to collaborate recently with Jean. He was incredibly helpful, friendly, supportive and he took the time for each inquiry/question I had all time. He has been incredibly responsive throughout the process, getting back to me right away when I have concerns. All steps and the whole process were more easy to understan with Jean, especially when when you don't have any clue of the procedure,(for the first time). He delivered excellent service, and I strongly recommend him to anyone.

Loredana · 24 September 2024

★★★★★ 5/5

Google

We dealt with Jean Pierre and what an absolute legend he was. He made sure everything went smoothly and the service he provided was incredible for the apartment we are moving in to rent. Not to mention the goody box with all the discounts and moving essentials he provided us. What a great service.

Lakshan · 14 June 2023

★★★★★ 5/5

Google

Thank you John Costea for showing us the properties that are matching our requirements. He was knowledgeable about the local areas, schools nearby and recommended an experienced broker to assist with our mortgage. I recommend

Laurie · 26 July 2024

★★★★★ 2/5

Trustpilot

Poor rental management company

Poor rental management company, who took well over a month to return our deposit because they had failed to contact the landlord and actually complete the check out. Incompetent at times with a refusal to read detail in emails or to log information on their systems, including fixes needed and dates of when they’d sent contractors out to quote for jobs (one gentleman came out three times to do the same quote whilst I had to hand slot in the broken blinds every night that we had for well over six months). One of the worst experiences was when they took over 14 days to fix and replace our boiler which meant no hot water at all (washing up included) in the winter. They would not be rushed and said we should use friend’s homes for showers- despite the fact we are paying full rent?! They used only one gas boiler contractor, they’d not briefed him on where the gas and water stock cock was which was located outside of the building (and worse, it turned out they didn’t even have this information on file) and he was not interested in finding it when he eventually got to us. I then spent over an hour of my working day looking for it, and found the location via my neighbours. He decided he didn’t have enough time to complete the job because it was nearing mid day. He couldn’t come back for another full week after that and then he failed to arrive because he had a driving accident (which, fine can’t be helped but equally he shouldn’t have been on his phone driving). After much chasing, when the installation was finally done, it was faulty so we were without hot water again and with an agency who were rude in their manner and not appreciative of who much time we’d wasted chasing them and hosting contractors to get this sorted. They then had the audacity to put the rent up- we should have been compensated. The most infuriating part was the agency’s rudeness and lack of empathy for the living situation we were in. Whilst moving out, and having given them the option of every day to host viewings for over a month, several of which they didn’t bother to turn up too themselves and where I had to show the potential tenants around, they demanded access on the last few days when we were trying to pack up, despite previously agreeing to give us a few days where we can actually move out. All because they’d not found anyone to occupy the flat which was over priced with serious damp issues, making my flatmate unwell. The final draw was the fact that we had to email consistently to get our deposit back because they failed to complete the checkout properly. It was well over a month before we got it back. They aren’t the worst agency I have had, and at times had good people who got things done, but there was a lot to improve.

Thyme · 3 September 2024

★★★★★ 1/5

Google

My experience with this estate agency did not meet my expectations. While I appreciate that property transactions require compliance with various procedures, the process of securing a property involved a high number of enquiries and steps, …

Layek · 16 January 2026