Trusted Agent profile · London
★★★★★
1,500 reviews across 2 platforms
22-23, Harbour Exchange Square, London, E14 9GE
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 22-23, is rated 4.3 out of 5 across 1,500 reviews on two platforms, including 608 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleThank you, very helpful and efficient. Chantelle was great. Your support recently letting was much appreciated.
Thank you for taking the time to provide such positive feedback regarding Chantelle Dooher, Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
TrustpilotAgent Christopher Sanderson
Agent Christopher SandersonCommunication with FJL and Christopher was great. He had advertised my property within a week and found a tenant shortly afterwards. He was prompt with correspondence and getting things done, especially in these difficult times.
Thank you for your positive review Isa, it will mean a great deal to Chris and his team.
5/5
GoogleShade has been a great help in suggesting properties which match my requirements and has organised viewings at short notice at convenient times. I have also received regular emails & useful correspondence from Felicity J Lord - highly recommended!
Dear Matthew Sutcliffe, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Thank you again for your star rating! Regards Felicity J Lord Canary Wharf
5/5
GoogleShannon was very polite and helpful over the phone I had little to no knowledge of the shared ownership scheme but speaking to shannon I now have a clear understanding of the scheme and know exactly what to do moving forward. thank you for your advice much appreciated.
1/5
TrustpilotAbsolutely disgraceful
We were renting a property through this agency for 18 months. I've never had worse customer service from a property agency in my life (and that's already a low bar to meet). Whilst at the start of the tenancy they were quite nice and had decent response times, once our tenancy started we were constantly ignored by the agency. For example, one of the windows at our flat never fully closed, and we complained to the agency multiple times with no real solution to the problem. Then when we were due to move out, we were in constant arguments with the agency about the deposit deductions. At some point, they stopped replying to my emails for 1.5 months, and I had to contact the tenancy deposit protection agency. Only after their investigation, the deposit was released back to us (after 2.5 months!). Absolute disgraceful quality of service and staff attitudes.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
1/5
TrustpilotUnorganised and poor customer service
I have given them a nice 5star review at the start of my tenancy, but they sure don’t deserve it.I paid my rent early, using the reference they asked for and because of their unorganised work, they fail to identify it and keep sending me arrears letters. Never answer the phone not reply to emails. Managed to talk to the agent on his mobile who confirmed payment was received. And yet got another letter!Repairs agreed at offer weren’t completed so far (it’s been 45 days) and I only hear lies after lies that it’s been organised and will be completed soon!Ridiculous and unprofessional. Zero stars!Re: Bow branch
Dear Gisele,We are sorry to hear this is how you feel, and would like to let you know this has been escalated to the area director.If you would like further communication regarding your situation, please email MarketingDigital@spicerhaart.co.uk and we can look into this.Regards,Felicity J Lord
5/5
TrustpilotAbsolutely satisfied with the service…
Absolutely satisfied with the service FJL provided. We've been helped by Justyna and we couldn't be more thankful. She was professional yet friendly and really worked hard in order for us to get what we wanted. Thank you!
Thank you Martina for your lovely feedback.I hope you will love living in your new home.RegardsJustyna and the Felicity J Lord Blackheath Team
5/5
TrustpilotThanks Dan
Thanks Dan. Great job assisting me when the tenants left the place in such a mess and also when it’s not I’ve of your primary properties. Thanks for your help in getting a cleaner in so quickly. Neil
Dear Neil, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Canary Wharf (Lettings)
5/5
GoogleZak at canary wharf was friendly and welcoming with my query. Great part of the team
Thank you for your positive review! We’re glad you had a good experience and appreciate your business. Kind regards, Zak - Property Management
1/5
GoogleIf you're black, Afro Carribean or have an African surname. Do not bother apply for rental. The agents will fence you and will reject your offer whilst making up fabricated excuses to justify not accepting your offer. They are also known to take deposit and not refund them back.
Hi Jide. I am deeply saddened to read this. Our Company does not condone or tolerate discrimination of any kind. Our referencing is carried out by an independent and accredited third-party Company, who carry out their own checks and due diligence based on financial status and previous referencing. If you would like us to investigate your reference, then please contact lettingscustomer.relations@spicerhaart.co,uk , including your name, and the address of the property that you applied for.
5/5
GoogleJean was so helpful and knowledgeable. Could not have been a smoother service.
Dear Felicity, Thank you ever so much for taking the time to provide a 5* review. It means a lot to us when people take the time to leave reviews. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help. Kind regards, Jean Raimondi Vallesi - Canary Wharf, Felicity J Lord (Lettings)
5/5
TrustpilotI met a lovely chap at this branch
I met a lovely chap at this branch. I was looking for certain properties to rent and also in the process of buying. Bilal was really professional and answered all the questions I had. Highly Recommend his service.
Thank you for providing us with a 5 star rating Alan, it will mean a lot to Bilal and the team at Bow.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotBrilliant
We're in the process of finding a house and Patrick has been super helpful and accommodating during our viewing process. It's the first time using Felicity J Lord and we'll definitely keep using them based on our experiences.
Hi Tamsin, thank you for taking the time to leave a review for us at Felicity J Lord Hackney (Lettings). We're happy we could meet your expectations!Please let us know if there is anything else we can do for you; we are more than happy to help!Regards, Felicity J. Lord Lettings
5/5
TrustpilotThe bow office review
The Bow office and David Greenslade were really helpful and they were near me whenever i needed anything. I'm really happy with the service and I would recommend it to all of my friends and family.
Dear Οδυσσέας, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We are delighted you are pleased with the service you received whilst letting your property through FJ Lord Bow. If you know of anyone else who would benefit from the same level of service please pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotGreat service
Jordan was a great help through our viewings, negotiation and move in. Our previous letting company was awful so it's been a nice change to deal with someone so professional and friendly. Thanks for all your help!
Hi Rob,I hope this finds you well.Thank you for your acknowledgement in regards to Jordan's hard work. It goes without saying. if you know anyone else who may require our help with a property or even a landlord, please point them this way :) Have a Merry Christmas & Prosperous New Year!From FJL Greenwich
1/5
TrustpilotAwful service
Absolutely shocking service in the Canada Water branch. Ignored endless phone calls and emails regarding a bathroom leak, finally after responding two months later they made up claims about the delay being the landlords fault, however they had no answer for why they couldn't answer the service phone number or respond to their emails. Staff will do no work and make up excuses of 'being snowed under' - I've let properties from several agents in the past without any issues, these guys at the Canada Water branch are just purely incompetent. They didn't even know what type of deposit we had!Avoid at all costs.
Hi,Apologies for the delay in responding to your comments.We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotGreat service thanks to Sherleen
I've had some issues to my flat and Sherleen has been always so supportive and helpful to sort them out.Great service!
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
GoogleRadoslaw Pekala is a very cool and professional guy. Thank you for your support all the way in ensuring all I get a good apartment.
Thank you for your kind words, I'm always trying my best to get help as much as possible:) Best wishes, Radoslaw Pekala
5/5
GoogleChantelle is lovely to work with, very help with all the inquiries we need, very professional with a great customer service. 10/10 experience so far
Hi Ali from Londoner's Electric , Thank you so much for taking the time to leave such a lovely review. We really appreciate the feedback, and are so pleased that we was able to be of assistance to you ! If you have any friends or family looking for help with renting out a property please do let us know and we'd be delighted to assist, Kind regards, Chantelle Dooher , Canary Wharf, Felicity J Lord (Lettings)
5/5
TrustpilotIncredibly professional and helpful
Lucy was incredibly professional and helpful in helping me secure a 1 bed flat. She was very responsive throughout the process and ensured all my concerns/questions were shared with the landlord and addressed accordingly
Good morning,Many thanks for taking the time to leave a review. We are pleased to hear you are impressed with the service you received from Lucy.I know you're kind words will mean a lot to Lucy.If you or any of your friends or family need any help with property in the future, please don't hesitate to ask.Kind regards,Louise SmithFelicity J LordCanary Wharf
5/5
GoogleExceptional service from Shannon from the moment we connected on the phone. Just so nice and welcoming to speak with. Shannon showed an impressive knowledge of the local market and provided valuable insights already. I appreciate her commitment to working with me. Thank you for making my property search now a positive experience!
Good morning, Thank you for taking the time to leave a review. Should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help. Kind regards, Shannon Rose - Canary Wharf, Felicity J Lord (Lettings)
1/5
TrustpilotAvoid at all cost
Felicity J Lord is the worst letting agent ever. Their incompetent team are never in the office, don't answer their phones and ignore your emails, even when it's about something urgent such as a leaking sink or broken toilet. We have been passed from agent to agent seemingly with no handover between team members because none of them seem to know anything about our property. They have spent their money on company cars that have their naff branding all over the side rather than on hiring smart individuals and focussing on customer needs. Avoid at all costs otherwise you'll be left with broken household items for weeks on end.
5/5
GoogleChantelle was very sweet and extremely helpful in managing my rental house search!
We're delighted to hear that you had such a positive experience with us! Thank you for sharing your thoughts, and we're so glad that we could provide you with excellent service. Always here to help should you need anything else. Kind regards, Chantelle Dooher, Canary Wharf Lettings, Felicity J Lord.
5/5
TrustpilotHighly recommend!
Could not have asked for a better service! Bilal was extremely helpful throughout the letting process - very professional, fast and efficient. He was always available to answer with any concerns or questions we had. Highly recommend!
Thank you for providing such positive feedback. It will mean a great deal to Bilal and the whole team at Bow.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Felicity J Lord London won awards at The British Property Awards in two years, most recently 2019.
British Property Awards winner in two years: 2018, 2019.
British Property Awards by year, 2018 to 20192019 1 Gold The British Property Awards 2019 winners
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Felicity J Lord won Platinum in The Trusted Agent 2026 awards. It also won Gold for Estate Agent in E14 at The British Property Awards 2019, and 1 other industry award since 2018.
