Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleEdgar was professional, friendly and very informative. Made us feel welcome and would recommend him to anyone! Thank you Edgar!
Peter · 29 March 2025
Agent replied · 20 March 2026
Thank you for your kind words! We're thrilled to hear that Edgar provided you with a professional, friendly, and informative experience. Making our viewers feel welcome is our top priority, and we truly appreciate your recommendation. We'll be sure to share your feedback with Edgar, he'll be delighted! Looking forward to showing you properties again in the future! Thanks again Peter
★★★★★ 5/5
GoogleFelicity J Lord really helped me with my house hunt. My agent Ria was wonderful and very professional. She always looked out for the right properties and was always checking in with me. This really helped me to search for a place.
Shishir · 22 April 2024
Agent replied · 21 June 2024
Hi Shishir How very kind of you to leave such a great 5 Star google review for Ria. Thank you so much
★★★★★ 5/5
GooglePrecious has been very kind during our meeting, answering patiently to all questions and covering all areas of concern.
Irina · 20 March 2025
Agent replied · 9 December 2024
HI Irina That's so nice of you to give Precious a five star google review Thank you so much
★★★★★ 5/5
GoogleFantastic to work with. Matthew was helpful throughout the process of putting my house ‘on the market’ and sold it on its ‘open day’ meaning much less stress for us! We were then supported through the sales process by Simone who was incredible throughout - always knowing what was going on, extremely friendly and keeping us up to date. I would definitely recommend.
Louise · 17 July 2022
Agent replied
Thank you so much for your kind feedback. Best of luck for the future Louise. Felicity J Lord
★★★★★ 5/5
GoogleI received great service by Ria and Precious in the two properties I viewed with them. I could instantly tell they highly care about carrying a great job. What is best, they have a real empathy for those viewing the properties, and have great flexibility when it comes to putting the clients' needs first.
Lander · 14 August 2025
Agent replied · 20 March 2026
Hi Lander
Thank you so much for your kind words! We’re thrilled to hear that Ria and Precious made your property viewings such a positive experience. They truly care about our clients, and it’s wonderful to know their empathy, flexibility, and dedication shone through. We’ll be sure to share your feedback with them, they’ll be delighted!
We appreciate you taking the time to share your experience, and we look forward to assisting you again very soon
★★★★★ 5/5
GoogleRia Yardley was very helpful when showing us a property, thank you for your excellent communication on the phone, email and in person. It really makes a difference to the whole experience of buying a property when you have welcoming and professional attributes.
Charlotte · 22 February 2024
Agent replied · 21 June 2024
HI Charlotte Thank you so much for your comments on your google review it was really good to hear that you were really very happy with your experience with Ria
★★★★★ 1/5
GoogleDuring winter, I was left without heating or electricity for 24 hours and had to chase the company repeatedly before any action was taken. Since then, basic maintenance issues have dragged on with no resolution. My dishwasher was been …
Rafaela · 22 December 2025
Agent replied · 16 January 2026
Thank you for your review and for sharing your experience. We’re sorry to hear how frustrating this has been and understand how disruptive unresolved maintenance issues can be. … More
★★★★★ 5/5
GoogleEdgar was great before the viewing I had, during it and his follow up afterwards. Thank you KW
Kim · 20 March 2025
Agent replied · 20 March 2026
Hi Kim That's so nice to hear! about Edgar Thank you so much
★★★★★ 5/5
GoogleRia was fantastic throughout my home-buying journey, professional, knowledgeable, and always supportive. She has made the process much smoother.
Chun · 20 March 2025
Agent replied · 20 March 2026
Thank you so much for your kind words! We're thrilled to hear that Ria made your home-buying journey smooth and enjoyable. Providing professional and supportive service is always our goal, and we truly appreciate you taking the time to share your experience. Wishing you all the best in your new home!"
★★★★★ 5/5
GoogleI never knew an Estate Agent could be as valuable in a SALE SITUATION AS RIA YARDLEY HAS BEEN!! She’s been super professional, and informative, but also emotionally ‘held my hand’ and guided me through the WHOLE PROCESS!! And boy what a …
Nicolle · 22 November 2025
Agent replied · 16 January 2026
Thank you so much, Nicolle, what a wonderful review. It honestly means the world.
Ria will be over the moon to know that her support made such a difference, … More
★★★★★ 4/5
GooglePrecious was professional, friendly, and well-informed, answering all my questions with ease.
ZONA · 20 May 2025
Agent replied · 20 March 2026
Hi Zona Thank you so much for kind words we are thrilled that Precious provided you with a great service.
★★★★★ 5/5
GoogleI had a very good experience with Blackheath Felicity J. Lord. I found the whole team very responsive, informative and friendly in helping me find a suitable property. Ria was great and knowledgeable during and after the viewings.
Edward · 22 April 2024
Agent replied · 21 June 2024
Hi Edward It was great to hear about your experience with Felicity J Lord team at the Blackheath Standard Branch and in particularly about Ria's knowledge Thank you for taking the time to comment really nice of you
★★★★★ 5/5
GoogleWe worked with Precious when searching for a house in Shooter Hill area. She is proactive and professional, keeping us informed at all times - thank you!
Simon · 3 October 2024
Agent replied · 24 October 2024
HI Simon Thank you for your comments about Precious they are really appreciated.
★★★★★ 5/5
GoogleMy agent, Edgar has been friendly, interested in hearing what I have to say and I haven't felt rushed in our dealings or on viewings.
Toni · 2 November 2024
Agent replied · 9 November 2024
HI Toni Thank you vey much for your Five star review it was very thoughtful of you and I know Edgar will appreciate it.
★★★★★ 5/5
GoogleEdgar was very friendly and helpful, and happy to answer all our (sometimes ridiculous) questions
Peter · 20 March 2025
Agent replied · 20 March 2026
Hi Peter Thank you so much for your kind words about Edgar who is always so happy to help.
★★★★★ 5/5
GoogleVery helpful and not pushy in helping us with our house search. We did not purchase in the end with Ria but she helped us on our way. Happy to recommend and thanks Ria for the help!
Stephen · 23 March 2024
Agent replied · 21 June 2024
Hi Stephen Its so nice to be recognised, when you haven't even sold a property to a prospective purchaser for you Stephen to take the time to leave a review speaks volumes about Ria Thank you
★★★★★ 5/5
GoogleFriendly, helpful staff, responsive to enquiries. Good book of properties. Would use again. Thank you to Ria Yardley for being so helpful!
Emma · 25 November 2024
Agent replied · 9 December 2024
Good Morning Emma So glad to hear you were happy with us. That is nice to have such wonderful comments Thank you
★★★★★ 5/5
GoogleRia was really helpful, she assisted me finding the right property!!
A · 20 April 2025
Agent replied · 20 March 2026
Dear A Bi,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that Ria was able to assist you in finding the right property. Providing exceptional service is our top priority, and it's always rewarding to know when we've succeeded. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
The Felicity J. Lord Estate and Lettings Agents Blackheath Team
★★★★★ 5/5
GoogleRia Yardly has been amazing from start to finish. She found us our dream first property. She is friendly and professional, a real credit to Felicity J Lloyd Blackheath
Immy · 3 August 2024
Agent replied · 24 August 2024
Hi Imogen Thank you so much for your wonderful words regarding Ria. We are so pleased you found your perfect property . You could not ask for more than that. We all agree Ria s a credit to Felicity J lord we are lucky to have her.
★★★★★ 5/5
GoogleI was very impressed with Felicity J. Lord, particularly with Ria. She was highly professional, friendly, punctual, and took the time to answer all of my questions thoroughly. It was a real pleasure working with her, and I truly appreciated her support in the process.
Natasha · 20 September 2025
Agent replied · 20 March 2026
Thank you so much for your kind words. We’re delighted to hear that Ria was able to support you so well and make the process a positive one. I’ll be sure to pass your feedback on to her, she’ll be really pleased to know her efforts were appreciated.
★★★★★ 5/5
GoogleWe viewed a property with Ria Yardley and she was great, professional, friendly and very prompt in answering the questions we had. Highly recommend!
Saumya · 25 March 2026
Agent replied · 22 April 2026
Thank you so much for your kind words, it really means a lot! I’m so pleased to hear that Ria provided such a great experience and was able to help with all your questions. We truly appreciate the recommendation and hope to assist you again in the future 😊 …
★★★★★ 5/5
GoogleI would like to say a big thank you to Christine, who was both professional, friendly and very helpful in the process of bidding for a property with FJL. Always prompt in responding and patient in explaining the process. Many thanks Christine
Anne · 7 October 2023
Agent replied · 28 October 2023
Dear Anne Thank you so much for your kind remarks and comments regarding Christine who is always happy to help with what can be a stressful process . Thanks again
★★★★★ 5/5
GooglePrecious and Ria worked really hard on my behalf, was so grateful. Great communication and really thorough market analysis. Long process but they made it so much less arduous. Kind, hard-working people here!
Ailsa · 26 December 2025
Agent replied
Dear Ailsa Joy, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new home and hope that you have settled in well. We always love to hear from our … More
★★★★★ 5/5
GoogleRia was so helpful in showing me around the properties and went above and beyond to help my day go smoothly
Jamie · 2 November 2024
Agent replied · 9 November 2024
HI Jamie So nice of you to state that Ria went above and beyond we have come to expect that of Ria . So Thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
