Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 3/5
GoogleOur experience of FJL has been mixed but since Ram has been working with us , our experience has improved immensely. Many thanks and I hope we can keep working with him.
Steve · 26 April 2024
Agent replied · 24 August 2024
Dear Steve, Thank you so much for your kind words and the review left for Ram in our Property Management team. We are delighted to hear that you are pleased with the improved service received and we thoroughly look forward to working with you again. Kind regards, Felicity J Lord- Blackheath Village
★★★★★ 5/5
GoogleDeShauna Patrick was amazing. She helped me so much! She is so kind. 10/10 service from her.
Phil · 25 December 2024
Agent replied · 8 January 2025
Dear Phil Nze,
Thank you so much for your kind words and the review left for DeShauna in our Property Management team. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to working with you again. Kind regards, Felicity J Lord- Blackheath Village
★★★★★ 4/5
GoogleFinally I sold my flat after 4 months. A thank you to Mark at the Blackheath branch for helping with the sale of my flat. Everything was dealt with promptly, professionally and with great communication throughout.
Delia · 24 January 2024
Agent replied · 24 March 2024
Thank you Delia, We appreciate your feedback and patience and are glad you are happy with the service you have received, Please do let us know if there is anything else you need. And hope to work together again in the future. Regards Mark Reynolds Blackheath Village
★★★★★ 5/5
GoogleI would like to thank Felicity J Lord for all your help with the purchase of my new home. I would personally like to thank Vicki Tait who went above and beyond to make sure the transaction went through smoothly i appreciate all your help and your can do attitude as it can be very stressful at times. Great Estate agent to use and I would highly recommend them.
Marlise · 29 October 2018
Agent replied · 28 October 2023
Marlise Rogers, your wonderful feedback and rating means a lot to Vicki and Felicity J Lord. We wish you all the very best in your new home, and hope to work with you in the future.
★★★★★ 5/5
GoogleExcellent service, extremely quick and efficient sale of our apartment. Highly recommend Victoria and her team who were friendly and helpful throughout the process. 5 stars from us.
Caroline · 25 June 2024
Agent replied · 24 August 2024
Thanks Caroline, We appreciate your feedback and are glad you are happy with the service you have received, Please do let us know if there is anything else you need. And hope to work together again in the future. Best of luck, Regards Victoria Collins Blackheath Village
★★★★★ 5/5
GoogleWe’ve been letting with FJL for over 3 years now and the team in Blackheath are brilliant. They’ve found and vetted tenants quickly and been really good at dealing whatever we’ve thrown at them. The level of professionalism from Justyna and Lisa and all them team have been great. Everything is really well looked after. Can’t recommend them enough.PositiveQuality, Professionalism
David · 25 August 2021
Agent replied
Thank you for taking the time to provide such positive feedback, it will mean a great deal to the team.
Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 5/5
GoogleMy experience with Felicity J Lord estate agents, and specifically with Mark Reynolds has been exemplary. Very professional service and advice, yet combined with a friendly and cheerful manner. Keep up the good work!
BERNIEPOTTON · 23 February 2024
Agent replied · 24 March 2024
Thank you Bernie, I appreciate your feedback and we are glad your happy with the service you have received, Please do let us know if there is anything else you need. And hope to work together again in the future. Regards, Mark Reynolds Blackheath Village
★★★★★ 5/5
GoogleVictoria was very professional during my property valuation, she explained each step with me and made sure everything was written on the pack so I had all the information I needed. I was left feeling more confident about the whole process and reassured I was in safe hands. Amazing service!
Sarah · 2 December 2022
Agent replied · 28 October 2023
Dear Sarah, We appreciate your feedback and are glad you are happy with the service you have received, Please do let us know if there is anything else you need and we hope to work with you again in the future.. Regards Victoria and the whole team at Felicity J Lord Blackheath Village
★★★★★ 5/5
GoogleHi I would like to take this opportunity to thank Mark Reynolds for all the help he provided me to find an apartment to buy. He was very professional in all the interactions we had, had been kind and patient. Thanks once again Mark, really appreciate it.
Arun · 2 March 2023
Agent replied · 28 October 2023
Dear Arun, I appreciate your feedback and we are glad you were happy the service you have received, Please do let us know if there is anything else you need and we hope to work with you again in the future. Regards Mark Reynolds and the whole team at Felicity J Lord Blackheath Village
★★★★★ 5/5
GoogleThank you Lily from the Blackheath Branch for helping us with our contract renewal this week! Lily has been extremely helpful, friendly and professional and was so quick with getting back to us and answering our questions. I would definitely recommend her and Felicity J Lord.
Louise · 1 April 2023
Agent replied · 28 October 2023
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.
Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 5/5
GoogleWe are renting through FJL for the last 2 years and Lily Porter led us through a renewal for another 2 years, communicating clearly with us all the steps to follow and negotiated brilliantly on our behalf. I would like to say huge thank you to Lily for her professionalism.
Dobromira · 28 October 2022
Agent replied · 28 October 2023
Dear Dobromira, Thank you so much for your kind words and the review left for Lily Porter in our Property Management team. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to working with you again. Kind regards, Felicity J Lord (Lettings) - Blackheath Village
★★★★★ 5/5
GoogleMy partner and I are over the moon to have just moved into our first place in Blackheath. It was a complicated journey as first time buyers but Kyanne at Felicity J Lord supported and guided us every step of the way. Without her we can't be sure that we would have been successful buying this property so I would highly recommend working with Kyanne!
Eleanor · 12 November 2024
Agent replied · 12 December 2024
Eleanor, Thank you for such kind words, I appreciate your feedback and am glad you are happy with the service you have received. Please do let us know if there is anything else you need. Regards Kyanne Blackheath Village
★★★★★ 5/5
GoogleVicki arrived punctual at the property, and was courteous, polite and professional. When asked questions about the property, she was transparent, honest, and had a quick response reply time to clarifying other questions by email. She also kindly gave us a lift to the second viewing, and even offered to take us back to the nearest train station afterwards. Vicki, on the whole, is a credit to her profession, and we would highly recommend her.
Mike · 14 August 2025
★★★★★ 5/5
GoogleMark was well prepared, before going in, he gave us an update about the surrounding area. The history of the property and potential. We then went through the property, and Mark was able to answer all our questions. He arrived on time, and very polite and respectful. Highly recommend.
Ngunja · 28 October 2022
Agent replied · 28 October 2023
Dear Ngunja, I appreciate your feedback and we are glad you're happy with the service you have received, Please do let us know if there is anything else you need and we hope to work with you again in the future. Kind Regards Mark Reynolds and the team at Felicity J Lord Blackheath Village
★★★★★ 5/5
GoogleJustyna is a breath of fresh air to talk to! Always polite, super friendly and understanding with references. Justyna S is an asset to your branch :)
Hannah · 26 May 2024
Agent replied · 24 August 2024
Dear Hannah, Thank you so much for your kind words and the review left for Justyna in our Blackheath lettings team. I'm sure we will work well together going forward. Kind regards, Felicity J Lord - Blackheath Village Lettings
★★★★★ 5/5
GoogleI had a lot of issues with other branches of FJ Lord, but Natalie at Blackheath went above and beyond to help me and solve my issues. She was timely, efficient and good humoured in the face of drama, and I really appreciated her care and speedy communication.
Francesca · 2 December 2022
Agent replied · 28 October 2023
Thank you for taking the time to provide such positive feedback for Natalie in our Property Management team, it will mean a great deal to her.
Needless to say, should you require anything, please do not hesitate to contact us!
★★★★★ 5/5
GoogleGreat experience with Felicity J. Lord Lettings agent Justyna. Extremely helpful and efficient and super friendly. We were so stressed about having to move but Justyna was so helpful and made everything so easy. Great communication on her end making the whole process run smoothly. HIGHLY recommended. Thank you again Justyna for all your help and friendly service!
Dalila · 19 July 2021
Agent replied
Dear Dalila,
Thank you for your kind words. I am glad you have had such a great experience with myself.
If anyone you know is looking for a new home, please do not hesitate to let us know, we would love to help.
I hope you will enjoy your new apartment.
Best wishes,
Justyna and Felicity J Lord Lettings Team Blackheath Village
★★★★★ 5/5
GoogleThanks for finding this absolute gem I live in Clapton! Especially Sherleen House who has been on point since I moved in here, she is an absolute Gem and if anyone looks for great person at Felicity J. lord ask for her!
Olesia · 31 May 2023
Agent replied · 28 October 2023
Dear Olesia, Thank you so much for your kind words and the review left for Sherleen in our Property Management team. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to working with you again. Kind regards, Felicity J Lord- Blackheath Village Property Management Team
★★★★★ 5/5
GoogleThere were a few loose ends on a tenancy renewal to sort out. Lily Porter from the Blackheath office was asked to step in when other teams had messed it up. She was super efficient and speedy in resolving the issues. I was really impressed. Top marks!
Aidan · 2 December 2022
Agent replied · 28 October 2023
Thank you for taking the time to provide such positive feedback for Lily Porter in our Property Management team, it will mean a great deal to her.
Needless to say, should you require anything, please do not hesitate to contact us!
★★★★★ 5/5
GoogleSo very happy with the professional service, expertise, patience, and calming influence of Justyna at Felicity J. Lord in Blackheath. She patiently walked me through the process, offered support at every step of the way, and displayed a high level of integrity throughout. I highly recommend her to anyone looking to work with an estate agent to rent their place.
Update - Now that the tenants are in, I have been dealing, in turn, with Lily P. and Jacob T. Excellent service from both. Responsive, professional, and reassuring.
Haifa · 24 January 2024
Agent replied · 28 October 2023
Dear Haifa,
Thank you so much for your kind words and the review left for Justyna and her team in our Blackheath lettings team. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to managing your home. Kind regards, Felicity J Lord- Blackheath Village Lettings
★★★★★ 5/5
GoogleI appreciate Justyna for her help with the apartment. Everything was done as quickly as possible on her part and we were never left without the attention that we needed to receive all the documents for the apartment. I highly recommend working with her ;)
Valentyna · 31 January 2023
Agent replied · 28 October 2023
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to Justyna and the team. We hope you will create many happy memories in your new home. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
Best wishes,
FJlord Lettings Team Blackheath Village
★★★★★ 5/5
GoogleJustina was a very great agent
She was apt to respond to messages and help where needed
Oloyede · 18 October 2024
Agent replied · 10 November 2024
Dear Oloyede, Thank you so much for your lovely words and the amazing feedback left for Justyna in our Blackheath lettings team. I'm sure we will work well together going forward. Kind regards, Felicity J Lord - Blackheath Village Lettings
★★★★★ 5/5
GoogleWhat can I say,, a great service, flexible, reliable, professional and trustworthy. The team went beyond expectations to ensure my sale was a success and that my empty apartment was secure and well. Many thanks to Victoria and her team.. all the very best for the future
Andy · 28 October 2022
Agent replied · 28 October 2023
Hi Andy, We appreciate your feedback and are glad you are happy with the service, Please do let us know if there is anything
else you need and we look forward to working with you in the future, Regards Victoria Collins and the whole team at Felicity J Lord Blackheath Village.
★★★★★ 5/5
GoogleRam the property manager was sincere, polite and professional in dealing with the property and tenants when a maintenance issue came up. Thank you Ram.
Sam · 26 May 2024
Agent replied · 24 August 2024
Thank you so much for your kind words and the review left for Ram in our Property Management team. We are delighted to hear that you are pleased with the improved service received and we thoroughly look forward to working with you again. Kind regards, Felicity J Lord- Blackheath Village
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