Trusted Agent profile · London · Greater London
★★★★★
753 reviews across 2 platforms
23 Tranquil Vale, London, Greater London, SE3 0BU
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, Greater London, at 23 Tranquil Vale, is rated 4.7 out of 5 across 753 reviews on two platforms, including 752 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleAs a landlord I have been provided a great service particularly from Lily who has helped me stay on top of things…
Thank you for taking the time to provide such positive feedback for Lily in our Property Management team, it will mean a great deal to her. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleJustina, Tanya and Christine were friendly, helpful, profesional and patient throughout the whole process. Always keeping us up to date and answering all our questions. Thank you!
5/5
GoogleVery pleased with FJLord overall, Charlotte in the Clerkenwell office is always very helpful and straightforward. Teresa also helped me sort my deposit quickly.
Thank you for taking the time to provide such positive feedback, it will mean a great deal to Charlotte and the team. Needless to say, should you are should you know of anyone that is looking to let or rent a property, please do pass on our details.
5/5
GoogleExcellent service and very friendly staff. Quick and efficient in dealing with all requests.
We appreciate your feedback and patience and are glad you are happy with the service you have received, Please do let us know if there is anything else you need. And hope to work together again in the future. Regards Vicki Tait Blackheath Village
5/5
GoogleSherleen and the Blackheath team were super quick at responding to my query and got everything sorted for me. Thank you!
Thank you for taking the time to provide such positive feedback for Sherleen in our Property Management team, it will mean a great deal to her. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
4/5
GoogleHelpful and quick Easy to sell our property and was kept up to date every step
We appreciate your feedback and patience and are glad you are happy with the service you have received, Please do let us know if there is anything else you need. And hope to work together again in the future. Regards Blackheath Village Estate Agents
5/5
GoogleWe are very happy with the level of service from FJ Lord - specifically, Lily, who is very responsive
Dear Angelo, Thank you so much for your kind words and the review left for Lily in our Property Management team. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to working with you again. Kind regards, Felicity J Lord - Blackheath Village
5/5
GoogleWe did a few viewings with Mark who is very professional and friendly. He was always very responsive making sure we have feedback to any questions we had as soon possible.
Dear Anne-Sophie, We appreciate your feedback and are glad you are happy with the service, let us know if there is anything else you need. Regards Mark Reynolds. Felicity J Lord Blackheath Village.
5/5
GoogleLily at the agency took really good care of me and helped me sort things out 🙏 really happy with her help …
Dear Emma, Thank you so much for your kind words and the review left for Lily Porter in our Property Management team. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to working with you again. Kind regards, Felicity J Lord - Blackheath Village
5/5
GoogleVery efficient, friendly and person-specific. Hassle-free and simple letting for which we were both grateful. Thanks to Justyna for her assistance throughout. Nick and Emma
5/5
GoogleLily Porter has managed my property very well. I would definitely recommend Felicity J Lord and Lily.
Dear Oliver, Thank you so much for your kind words and the review left for Lily in our Property Management team. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to working with you again. Kind regards, Felicity J Lord- Blackheath Village
5/5
GoogleWonderful experience with Felicity J Lord specifically the Blackheath office where Mark Reynolds can't do enough to help his clients. Professional and honest advise and really dedicated customer service. Top.
Dear Elena, We appreciate your feedback and are glad you are happy with the service, let us know if there is anything else you need. Regards Mark Reynolds. Felicity J Lord Blackheath Village.
5/5
GoogleJustyna from Felicity J Lord has been quite helpful to us. She is always willing to assist and answer our queries.
Thank you for taking the time to provide such positive feedback for Justyna in our Lettings team, it will mean a great deal to her. Needless to say, should you require anything, please do not hesitate to contact us!
5/5
GoogleRamandeep provided prompt and friendly contacts, his help is much appreciated.
Dear Chun, Thank you so much for your kind words and the review left for Ram in our Property Management team. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to working with you again. Kind regards, Felicity J Lord- Blackheath Village Property Management
5/5
GoogleGreat service from Rebecca McGarry, attentive and empathetic to my recent boiler issue; can't ask more than to deal with someone who has a singular desire to see a resolution in any maintenance problem you might have. Simply epic
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleExcellent service from Victoria, Vicki and Mark.
Thank you Richard, We appreciate your feedback and patience and are glad you are happy with the service you have received, Please do let us know if there is anything else you need. And hope to work together again in the future. Regards Vicki Tait Blackheath Village
5/5
GoogleWe have had a positive experience to date dealing with Mark Reynolds. His professionalism, responsiveness and pleasant manner makes a real difference in narrowing in on the appropriate place!
Dear Ciaran, We appreciate your feedback and are glad you are happy with the service, let us know if there is anything else you need. Regards Mark Reynolds. Felicity J Lord Blackheath Village.
5/5
GoogleExcellent service from Vicki Tait from start to finish.
Hi Lewis, We appreciate your feedback and patience and are glad you are happy with the service you have received, Please do let us know if there is anything else you need. And hope to work together again in the future. Regards Vicki Tait Blackheath Village
5/5
GoogleAlthough I did not complete with FJL, they were very attentive and helpful. Mark Reynolds especially was understanding to my needs and always a pleasure to talk to.
Dear Dave, We appreciate your feedback and are glad you are happy with the service, let us know if there is anything else you need. Regards Mark Reynolds. Felicity J Lord Blackheath Village.
5/5
GoogleGreat service from Marina and Justyna at FJLord in Blackheath, speedy, intelligent and insightful - would recommend, and have done!
Dear Doug. Thank you so much for your positive feedback on the service you received from Marina & Justyna and thank you for recommending us to other landlords
5/5
GoogleMark in Felicity J Lord had assisted a great deal in my property search. Impressed by his professionalism and passion.
Hi Nic, We appreciate your feedback and are glad you are happy with the service you received. Please do let us know if there is anything else you need and we look forward to working with you in the future. Regards Mark Reynolds at Felicity J Lord Blackheath Village.
5/5
GoogleThankyou, Sherleen House , Blackheath branch , for sorting out our query so promptly and efficiently
Thank you for taking the time to provide such positive feedback for Sherleen in our Property Management team, it will mean a great deal to her. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details - we would love to help!
5/5
GoogleThe assistance given by Lily in understanding the invoice reports was brilliant. Patient and erudite. A real credit.
Thank you for taking the time to provide such positive feedback for Lily Porter in our Property Management team, it will mean a great deal to her. Needless to say, should you require anything, please do not hesitate to contact us!
5/5
GoogleA really friendly and professional service - Tanya was really helpful, proactive and quick to respond to any issues we had.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
