Trusted Agent profile · London · Greater London
★★★★★
753 reviews across 2 platforms
23 Tranquil Vale, London, Greater London, SE3 0BU
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, Greater London, at 23 Tranquil Vale, is rated 4.7 out of 5 across 753 reviews on two platforms, including 752 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleFantastic customer service, despite a longer than expected purchase process Victoria and the FJL team supported me all the way. Great experience!
We appreciate your feedback and patience and are glad you are happy with the service you have received, Please do let us know if there is anything else you need. And hope to work together again in the future. Regards Victoria Collins Blackheath Village
5/5
GoogleBeing a first time landlord can be very scary. I received my first statement and was very confused. I spoke with Lily Porter who explained the statement and answered all my questions.
Thank you for taking the time to provide such positive feedback for Lily in our Property Management team, it will mean a great deal to her. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleVery professional service from an excellent and friendly estate agents. Without Victoria’s intervention I don’t think the sale would have gone through, shes such a skilled professional. Super helpful and responsive team that I cant thank highly enough for all their work
Hi Henry, We appreciate your feedback and are glad you are happy with the service, Please do let us know if there is anything else you need and we look forward to working with you in the future, Regards Victoria Collins and the whole team at Felicity J Lord Blackheath Village.
5/5
GoogleFelicity J Lord were absolutely excellent and worked extra hard to get a lot of viewings in and eventually sell our flat. Particular credit to Vicki Tait for all her hard work and persistence in getting the sale through. Would highly recommend.
Dear Peter, We appreciate your feedback and are glad you are happy with the service, Please do let us know if there is anything else you need and we hope to look forward to working with you in the future, Regards Vicki Tait. Felicity J Lord Blackheath Village.
5/5
GoogleI have not yet purchased a property, however have been in communication with Vicki tait. I just wanted to say thank you for all of your knowledge and advise so far. Would highly recommend.
Hi Julie, We appreciate your feedback and are glad you are happy with the service, Please do let us know if there is anything else you need and we look forward to working with you in the future, Regards Vicki and the whole team at Felicity J Lord Blackheath Village.
5/5
GoogleI’ve worked with FJLord in Blackheath Village for many years. They have always been very professional. Recently met Lily Porter who is very helpful and keen to learn. Great addition to the team.
Thank you for taking the time to provide such positive feedback for Lily Porter in our Property Management team, it will mean a great deal to her. Needless to say, should you require anything, please do not hesitate to contact us!
4/5
GoogleExcellent experience with Felicity J Lord - Victoria & Vicki helped to drive our sale forward and communicated updates quickly and efficiently.
Dear Andy, We appreciate your feedback and patience and are glad you are happy with the service you have received. Please do let us know if there is anything else you need. And hope to work together again in the future. Regards Victoria & Vicki Blackheath Village Sales Team.
1/5
GoogleSimple thieves, left me and my 2 year old on the street and on top of that refuse to return my deposit - for a flat they decide to not rent me - pure stealing as it's not money that belongs to anyone but me
Sorry to receive your feedback. I’ve passed your comments to our lettings team who I'm sure will be in contact to move this matter forward.
5/5
GoogleI had a property viewing done by Sarah Kelsey last week and she was great. We did a walk through of the property together. She was very friendly so the viewing didn’t feel too formal, which is great when someone is taking photos of your home! We spoke about any issues that I may have been having in the flat and how we could work on fixing them. Just an overall great experience. Easy to talk to and just good vibes all around.
5/5
GoogleHighly recommended, professional service. Tanya has been amazing throughout the entire process, exemplary customer service. She is by far the most professional, friendly and competent agent we have come across in the last 10 years.
5/5
Google5 star service from Jacob at the Blackheath Village branch. Great communication and help so far into the tenancy. Thank you!
Dear Rebecca, thank you so much for your kind words and the review left for Jacob in our Blackheath lettings team. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to managing your home. Kind regards, Felicity J Lord- Blackheath Village
5/5
GoogleThey were great. If you are after an honest, helpful, and reliable agent that advises you throughout the process, l would recommend FJL and Vicki!
We appreciate your feedback and patience and are glad you are happy with the service you have received, Please do let us know if there is anything else you need. And hope to work together again in the future Regards Vicki Tait Blackheath Village less
5/5
GoogleI have been dealing with Teresa for a while & most recently Natalie at the branch. Both have been a pleasure to work with and are definitely assets to the company! :)
Good morning, Thank you so much for your feedback. Teresa is a valued member of staff and will appreciate your kind words. Blackheath Village Lettings Team
5/5
GoogleAbsolute amazing service. Lily carried out a check out report for my property and even arranged for quotes for work required. I could not be happier with the service I have received!
Dear Anabel, Thank you so much for your kind words and the review left for Lily Porter in our Property Management team. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to working with you again. Kind regards, Felicity J Lord - Blackheath Village
5/5
GoogleI had a Fabulous experience working with Mark Reynolds and would greatly recommend working with him
Thank you Valerii, We appreciate your feedback and patience and are glad you are happy with the service you have received, Please do let us know if there is anything else you need. And hope to work together again in the future. Regards Mark Reynolds Blackheath Village
5/5
GoogleI have been very impressed with both Rebecca and Sarah from FJL in Blackheath. They have been really professional yet also understanding during my recent dealings with them. I would recommend this agent and hopefully you will be lucky and have Sarah and Rebecca looking after you.
Dear Jacqui, thanks for your wonderful feedback and rating. It means a lot to the team! We wish you all the best for the future. Felicity J Lord Blackheath Village (Lettings) estate agents
5/5
GoogleVicki and the Team were pro active and helpful throughout our sale process. They are very upfront and honest and good sales people.
We appreciate your feedback and patience and are glad you are happy with the service you have received, Please do let us know if there is anything else you need. And hope to work together again in the future. Regards Vicki Tait Blackheath Village
5/5
GoogleGreat help from Justyna when looking to rent a new place. Always answers my questions (when there's been a lot!) and we look forward to moving into our new lovely flat
Dear Sarah, Thank you for your kind words. I hope you and Kieran will enjoy this lovely apartment. You know whereto find me if you have nay more questions :-) Best wishes Justyna and Blackheath Village Lettings Team
5/5
GoogleHad an amazing service with Felicity J Lord. Justyna had helped in every individual step to address all the queries I had. Overall I had a very positive and seamless experience.
Dear Abhishek, I appreciate your feedback and I'm glad you are happy with the service received. Please do let me know if there is anything else you need in the future. Best wishes, Justyna and Felicity J Lord Team Blackheath Village
4/5
GoogleFelicity J Lord is a good estate agent that works hard to offer support when issues arise. The branch in Blackheath with Teresa Penkert, particularly, is professional, responsive, friendly and dependable.
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to Teresa and the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help
5/5
GoogleIn first place, our enquiry was replied within 15 minutes. Our agent, Jackie, was amazing. She was very professional and above all a warm personality. She explained us a lot snout the area, the services, the transport, pretty much everything we needed.
Dear Heidi, Thank you for your glowing review. We are so pleased that you had an amazing experience. We look forward to assisting you with your move. Should any of your friends or family wish to make a move in the near future then please let us know so we can help them. Take care, Lisa & Lettings Team (Blackheath Village)
5/5
GoogleVery professional and very diligent. After the first buyer pulled out at the 11th hour (for "personal reasons"), FJL immediately got back on the case to find another buyer, which thankfully went through to completion. Stuart and Vicki are always friendly and helpful - many thanks.
Hi Nick Martin, Thank you for taking the time to leave a review for us at Felicity J Lord Blackheath Village. We're happy we could meet your expectations! And hope to work with you in the future.
5/5
GoogleBrilliant service! Vicki in particular was so friendly, helpful and responsive! Would recommend!
Thank you Nuala, We appreciate your feedback and patience and are glad you are happy with the service you have received, Please do let us know if there is anything else you need. And hope to work together again in the future. Regards Vicki Tait Blackheath Village
5/5
GoogleVicki @ FJL has provided a very efficient, professional and responsive service throughout the purchase process, from arranging the viewings right through to exchange of contracts. Thank you very much!
Dear James, We appreciate your feedback and are glad you are happy with the service, Please do let us know if there is anything else you need and we look forward to handing over keys. Regards Vicki Tait and the whole team at Felicity J Lord Blackheath Village.
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Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
