Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGreat, caring agent who made me feel very comfortable about making a huge investment. I was aided by Vicki Tait, a brilliant woman who knew the answers to all my questions. She is responsive, fast acting and very helpful every step of the way. As a first time buyer she made me feel reassured that I'm in good hands. Highly recommended!
Lars · 28 October 2021
Agent replied · 28 October 2023
Dear Lars, We appreciate your feedback and are glad you are happy with the service, let us know if there is anything
else you need. Regards Vicki Tait. Felicity J Lord Blackheath Village.
★★★★★ 5/5
GoogleBeen dealing with Felicity J Lord for over 5 years as landlord. We have same tenants for 5 years now and just extended the lease for another 2 years. Great service from the Team and Lily Porter particularly. Was amazed what she works on Easter Sunday. Well done.
Kostiantyn · 1 May 2023
Agent replied · 28 October 2023
Dear Kostiantyn,
Thank you so much for your kind words and the review left for Lily in our Property Management team. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to working with you again.
Kind regards,
Felicity J Lord (Lettings) - Blackheath Village
★★★★★ 5/5
GoogleI want to extend a huge thanks to the Justyna Swatek
Senior Lettings Negotiator
Blackheath Village Lettings. She is very professional, always available, being extremely polite and kind, Justyna never missed an occasion to reassure me and to make things better.Thank you again for everything you have done for me.
Delyan Boev
Boev · 2 December 2022
Agent replied · 28 October 2023
Thank you for taking the time to provide such positive feedback for Justyna in our Lettings team, it will mean a great deal to her.
Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 5/5
GoogleA great service ,Mark is a professional,well done for your hard work
Dan · 28 October 2021
Agent replied · 28 October 2023
Hi Dan, We appreciate your feedback and are glad you are happy with the service, Please do let us know if there is anything
else you need and we look forward to working with you in the future, Regards Mark Reynolds and the whole team at Felicity J Lord Blackheath Village.
★★★★★ 5/5
GoogleHolly from the property management team was very helpful in trying to resolve an issue with my plumbing
Toyin · 5 December 2024
Agent replied · 12 December 2024
Dear Toyin, Thank you for your kind words and the review left for Holly in our Property Management team. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to working with you again. Kind regards, Felicity J Lord- Blackheath Village
★★★★★ 5/5
GoogleFJL manage the tenency in the house I'm renting. Their customer service is actually quiet good. Recently our oven packed it in and the lovely Teresa in thier Stoke Newington branch got a replacement installation sorted for us straight away. I'm very happy with thier service so far!
Killian · 2 March 2023
Agent replied · 28 October 2023
Thank you for taking the time to provide such positive feedback for Teresa in our Property Management team, it will mean a great deal to her.
Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 5/5
GoogleI could not of dealt with a more professional, friendly, efficient, kind hearted lady then Vicki Tait at the branch. She went above and beyond her job role to make sure everything went as smoothly as possible. If it wasn’t for Vicki I don’t think myself and my family would be in our dream home. Thank you for everything.
Lucy · 28 October 2021
Agent replied · 28 October 2023
Dear Lucy, We appreciate your feedback and are glad you are happy with the service, let us know if there is anything
else you need. Regards Vicki Tait. Felicity J Lord Blackheath Village.
★★★★★ 5/5
GoogleFelicity j Lord were fantastic in helping us get our offer excepted, we had less then 5 weeks before the stamp duty deadline and they worked hard to ensure we where able to complete and meet the deadline.
Vicki and Victoria did a great job, always responding and helping us with what we asked for.
Thank you so much.PositiveResponsiveness, Professionalism
Madina · 25 August 2021
Agent replied
Dear Madina, We appreciate your feedback and are glad you are happy with the service, Please do let us know if there is anything
else you need and we hope to look forward to working with you in the future, Regards Mark Reynolds. Felicity J Lord Blackheath Village.
★★★★★ 5/5
GoogleI found Vicki to be friendly, patient and effective - accommodating our sloppy, toddler-driven timetable, and answering our questions with well-informed answers and sensible suggestions.
Very happy to recommend and shall certainly come back to her with future requirements
Bruce · 26 October 2023
Agent replied · 28 October 2023
Dear Bruce, We appreciate your feedback, and are pleased with the service you have received. Please do let us know if there is anything else you need. And hope to work together again in the future. Regards Vicki Tait Blackheath Village Sales Team
★★★★★ 5/5
GoogleI have used FJ Lord to purchase my new property and I have received a professional service throughout the whole process. In particular we have liaised with Vicki Tait who's always been very responsive and helpful by providing prompt updates and a valuable mediation service; passionate about what her job. I would highly recommend to everyone.PositiveResponsiveness, Quality, Professionalism, Value
Irene · 25 August 2021
Agent replied · 28 October 2023
Dear Irene, We appreciate your feedback and are glad you are happy with the service, Please do let us know if there is anything
else you need and we hope to look forward to working with you in the future, Regards Vicki Tait. Felicity J Lord Blackheath Village.
★★★★★ 5/5
GoogleFrom the initial valuation through to completion both Victoria and Vicki provided an excellent service and kept me updated at all stages of the process. This was much appreciated at what can be a very stressful time. I would have no hesitation using Felicity J Lord again, by far the best estate agents I have dealt with.PositiveResponsiveness, Quality, Professionalism
John · 25 August 2021
Agent replied · 28 October 2023
Dear John, We appreciate your feedback and are glad you are happy with the service, Please do let us know if there is anything
else you need and we hope to look forward to working with you in the future, Regards Vicki Tait. Felicity J Lord Blackheath Village.
★★★★★ 4/5
GoogleVarsika was very responsive and got the job done efficiently
Philip · 7 October 2021
Agent replied · 28 October 2023
Thank you for taking the time to provide such positive feedback, it will mean a great deal to the team.
Needless to say, should you are should you know of anyone that is looking to let or rent a property, please do pass on our details.
★★★★★ 5/5
GoogleI called FJL and spoke with Justyna Swatek about a concern I had over rental payments. She was able to access my account and provide me with the necessary information. She was very professional in sorting out the issue and I was extremely satisfied by my experience with FJL........thanks.
Mark · 2 December 2022
Agent replied · 28 October 2023
Thank you for taking the time to provide such positive feedback for Justyna in our Lettings team, it will mean a great deal to her.
★★★★★ 5/5
GoogleExcellent, really friendly estate agents.
Sizzles · 13 March 2026
★★★★★ 5/5
GoogleWe had viewing of the property in Fingal street with Mark Reynolds today, Saturday 4th February.
He is very informative and professional agent, one of the best ones that we came across during last year searching the right properties for us.
Regards
Ivan and Sanya Stevanovic
Ivan · 2 March 2023
Agent replied · 28 October 2023
Dear Sanya, We appreciate your feedback and are glad you are happy with the service you have received, Please do let us know if there is anything else you need and we hope to work with you again in the future. Look forward to handing over keys soon. Regards Mark Reynolds and the whole team at Felicity J Lord Blackheath Village
★★★★★ 5/5
GoogleI’ve been dealing with Vicki Tait while selling my property. Given the challenging circumstances in the last year we had a couple of false starts but she was great through the whole process, giving constant feedback and advice. I’d definitely use her again.
Chris · 31 May 2023
Agent replied · 28 October 2023
Dear Chris Perrins, Thank you for leaving such great and detailed feedback about your experience with Vicki Tait at Felicity J lord. We hope to work again with you in the future.
★★★★★ 5/5
GoogleI don’t normally do reviews but after dealing with Lily Porter I felt I should. Lily attended to do a property visit, was very polite and very well presented. Since the visit Lily has ensured all maintenance issues have been resolved and kept me updated through out the process.
Molly · 28 October 2022
Agent replied · 28 October 2023
Dear Molly, Thank you so much for your kind words and the review left for Lily Porter in our Property Management team. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to working with you again. Kind regards, Felicity J Lord (Lettings) - Blackheath Village
★★★★★ 5/5
GoogleVicki was a pleasure to deal with and she did a great job. I would for sure recommend FJL
Christian · 29 October 2017
Agent replied · 28 October 2023
Christian Gould, we are very happy we could provide you with a positive experience! And will look forward to working with you in the future.
★★★★★ 5/5
GoogleArranged very last minute viewings at the beginning of the process and were respectful about not chasing up.
Helped sale along in a supportive way, and followed up with slow Solicitors at a time when i felt there was no movement.
Would definitely recommend.
Samantha · 1 April 2023
Agent replied · 28 October 2023
Dear Samantha, We appreciate your feedback and are glad you are happy with the service you have received, Please do let us know if there is anything else you need and look forward to handing over keys, Regards Vicki Tait and the whole team at Felicity J Lord Blackheath Village
★★★★★ 5/5
GoogleMarc was incredibly prompt and professional. Brilliant service.
Eleanor · 28 October 2021
Agent replied · 28 October 2023
Hi Eleanor, Appreciate your feedback and are glad you are happy with the service, Please do let us know if there is anything
else you need and we look forward to working with you in the future, Regards Mark Reynolds and the whole team at Felicity J Lord Blackheath Village.
★★★★★ 5/5
GoogleWe had a great experience with Victoria Collins, as well as her colleagues Mark and Vicki, who went above and beyond to assist our sale. What can be a very stressful process was made significantly smoother with Victoria at the helm, who we found very trustworthy and reliable.
Alice · 28 October 2022
Agent replied · 28 October 2023
Hi Alice, We appreciate your feedback and are glad you are happy with the service, Please do let us know if there is anything
else you need and we look forward to working with you in the future, Regards Victoria Collins and the whole team at Felicity J Lord Blackheath Village.
★★★★★ 5/5
GoogleMarc was incredibly prompt and professional. Brilliant service.
Eleanor · 18 September 2021
Agent replied
Hi Eleanor, Appreciate your feedback and are glad you are happy with the service, Please do let us know if there is anything
else you need and we look forward to working with you in the future, Regards Mark Reynolds and the whole team at Felicity J Lord Blackheath Village.
★★★★★ 5/5
GoogleI would highly recommend Felicity J Lord, in particular Vicki who has been very helpful and professional.
Becky · 29 October 2018
Agent replied · 28 October 2023
Hi Becky House, thank you so much for your positive comments about Felicity J Lord Blackheath Village!
★★★★★ 5/5
GoogleI want to mention how much a joy and pleasure Justyna in the Blackheath office has been. She has been incredible in helping sort my new place out and throughout provided amazing customer service. A true asset! :)
Ollie · 29 August 2023
Agent replied · 28 October 2023
Thank you for your lovely words for Justyna in our Lettings team, it will mean a great deal to her. Needless to say, should you need anything, please do not hesitate to reach out to us.
Thank you Felicity J Lord Lettings Team Blackheath Village
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