Trusted Agent profile · London · Greater London
★★★★★
753 reviews across 2 platforms
23 Tranquil Vale, London, Greater London, SE3 0BU
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, Greater London, at 23 Tranquil Vale, is rated 4.7 out of 5 across 753 reviews on two platforms, including 752 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
GoogleI would just like to say that Jordan was very professional and responsive with my property search. Thank you Jordan!
Good morning Karini, I am super pleased to hear this feedback! Please do let me know if you need any assistance in the future as I would love to help. Kind Regards, Jordan-Louise Fuller.
5/5
GoogleAll the team at Felicity J Lord have been extremely helpful and professional. Thank you Justyna for your patience :)
Hi Maggie, Thank you for your feedback. I'm glad we were able to get this stunning apartment secured for you and Olly. Please recommend us to friends and family. Have a great weekend. Blackheath Village Letting Team
5/5
GoogleTeresa was incredibly helpful when we had problems at the start of our tenancy - all resolved now! Thanks Teresa!
Dear Sarah, Thank you for your kind words. Teresa is a valuable member of your Property Management Team and will be very pleased to see that her hard word has been appreciated. Enjoy your new home. Best wishes from Lettings Team and FJLORD BLackheath Village
5/5
GoogleWe had a successful sale with Vicki Tait and all the team at Felicity J. Lord in Blackheath Village. They turned up for the valuation well prepared and had a good knowledge of the local market. They were always very positive and reassuring throughout our sale and worked hard to get us the best possible price. We highly recommend them and thank them for all their hard work.
Dear Keith, We appreciate your feedback and are glad you are happy with the service, Please do let us know if there is anything else you need and we look forward to working with you in the future. Regards Vicki Tait and the whole team at Felicity J Lord Blackheath Village
5/5
GoogleJacob was informative and friendly through out viewing various properties
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to Jacob and the team. Needless to say, should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
4/5
GoogleVicki and the team showed immense amounts of patience during a particularly difficult property transaction. Always proactive and quick to sort out disputes between vendor and purchaser.
Hi Simon, Appreciate your feedback and are glad you are happy with the service, Please do let us know if there is anything else you need and we look forward to working with you in the future, Regards Mark Reynolds and the whole team at Felicity J Lord Blackheath Village.
5/5
GoogleI viewed a few properties recently in the Blackheath area as I was recommended through a friend to use Felicity J Lord. I was taken around by a lovely young lady, very professional and extremely knowledgeable in terms of the properties and the area/surrounding areas. It's always nice to get an agent who knows what they are talking about. So a massive thankyou to Vicki Tait and the Felicity J Lord team, highly recommend.PositiveResponsiveness, Quality, Professionalism
Dear James, We appreciate your feedback and are glad you are happy with the service, let us know if there is anything else you need. Regards Vicki Tait. Felicity J Lord Blackheath Village.
5/5
GoogleI recently had the pleasure of meeting Lily and Natalie of the Blackheath office. Property managers have changed over the many years of being with FJL, none as friendly, efficient and pro active as these wonderful ladies! I can’t thank them enough for everything that they do for me as a landlord and my tenants. An asset to their company and I couldn’t recommend them more!
Thank you for taking the time to provide such positive feedback for Lily and Natalie in our Property Management team, it will mean a great deal to them. Needless to say, should you require anything, please do not hesitate to contact us!
5/5
GoogleMany thanks to Vicki and the team at Felicity J Lord for being so responsive, and for really going the extra mile. I wouldn't hesitate to recommend.
Dear Kate, We appreciate your feedback and are glad you are happy with the service, Please do let us know if there is anything else you need and we hope to look forward to working with you in the future, Regards Vicki Tait and the whole team at Felicity J Lord Blackheath Village.
5/5
GoogleVicki and Stuart were great. Although the sale was lengthy and difficult due to solicitors, they were on top of the sale throughout. They were always available for help and made things easier and less stressful.
Rowan D G Corkill, thank you so much for the positive review! Good luck in the future and we hope to hear from you soon.
5/5
GoogleSuch a welcoming estate agency, accommodated to all my requests providing me the most excellent service. My agent Kyanne in particular who went above and beyond to help me and always responded efficiently, would recommend this agency to all my friends and family!
Dear Jessica, Thank you so much for your kind words and the review left for Kyanne. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to working with you again. Kind regards, Felicity J Lord- Blackheath Village
5/5
GoogleVicki was exceptional in ensuring our sale went through. Her professionalism and dedication throughout made for a positive buying experience. She is a credit to the company and her profession. Could not recommend FJ Lord highly enough.
Thanks for the feedback, Cait Scott. We strive to provide excellent service to our customers at Felicity J Lord Blackheath Village.
5/5
GoogleI have been tenant with Felicity J Lord for 4 + year In odd occasions when we have an maintenance issue Holly respond quick and effectively. Bookings and visits goes very smoothly too.
Dear Mariana, Thank you so much for your kind words and the review left for Holly in our Property Management team. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to working with you again. Kind regards, Felicity J Lord- Blackheath Village
5/5
GoogleLily has been amazing, she has provide me with great customer service and I would highly recommend her!
Dear Mit, Thank you so much for your kind words and the review left for Lily Porter in our Property Management team. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to working with you again. Kind regards, Felicity J Lord - Blackheath Village
5/5
GoogleVarsika was always helpful, friendly and professional. She had no problem answering any queries we had and kept good communication throughout the whole process. Highly recommended.
Thank you for taking the time to provide such positive feedback, it will mean a great deal to the team. Needless to say, should you are should you know of anyone that is looking to let or rent a property, please do pass on our details.
5/5
GoogleJustyna was communicative and made the whole process a breeze.
Thank you for your lovely words for Justyna in our Lettings team, it will mean a great deal to her. Needless to say, should you need anything, please do not hesitate to reach out to us. Thank you Felicity J Lord Lettings Team Blackheath Village
5/5
GoogleI spoke with Jacob Tull who was honestly so lovely, made sure all my queries were satisfied and checked in regularly as well as offering me multiple options to ensure all bases were covered. Haven’t been able to find the right place yet but will definitely stay in contact with him & Felicity J Lord to find a place. Thanks! :)
Thank you for your lovely words for Jacob in our Lettings team, it will mean a great deal to him. Needless to say, should you need anything else, please do not hesitate to reach out to us. Have lovely day! FJLORD Lettings Team Blackheath
5/5
GoogleMy partner and I have rented from many agents over the last 17 years or so, Felictiy J Lord has been by far the best experience we have ever had. Justyna at the Blackheath branch was so helpful from our first viewing right up to our move out date and was an absolute pleasure to deal with. I highly recommend anyone looking g to rent in the area to give her a call.
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
4/5
GoogleThanks to Lily Porter at Felicity J Lord for helping me to a smooth renewal contract.
Thank you for taking the time to provide such positive feedback for Lily Porter in our Property Management team, it will mean a great deal to her. We look forward to working with you further!
5/5
GoogleIv recently dealt with Lily, the service received was second to none. I couldn’t be happier!
Thank you for taking the time to provide such positive feedback for Lily in our Property Management team, it will mean a great deal to her. Needless to say, should you require anything, please do not hesitate to contact us!
5/5
GoogleI must say I was very impressed with the service of Felicity J Lord and in particular the agent Vicki Tait. She went out of her way to listen to my specific needs and actually take the time out to listen especially in these uncertain times! I would highly recommend anyone looking for a hands on, knowledgeable housing agent in the Blackheath area to get in touch with Vicki! Brings back faith in Estate Agents that people actually care and invest time in the individuals needs. Thanks again, great service FJL : )
Bill Padmore, we're glad you had such a wonderful experience with Vicki at Blackheath Village. We hope to work with you again in the future. Best of Luck.
5/5
GoogleVictoria and the team were great with the frustration of selling the 2 properties .Would use their services again without a doubt Thank You
Dear Getaway Campers, We appreciate your feedback and are glad you are happy with our services, let us know if there is anything else you need. Regards Victoria Collins, Branch Manager, Felicity J Lord Blackheath Village.
5/5
GoogleAttentive, caring and always professional. The team at FJL helped to market and sell our property successfully within a few months of being briefed, a significantly more efficient process than competitors in the area. They handled the chain with careful consideration, I would however say that the balance of over-communication is delicate and often less is more. We've now moved into our wonderful new home and have the team at FJL to thank.PositiveResponsiveness, Professionalism
Dear Trevor, We appreciate your feedback and are glad you are happy with the service, let us know if there is anything else you need. Regards. Felicity J Lord Blackheath Village.
5/5
GoogleI’ve been a landlord with FJL for a while now and I couldn’t be happier with their service. I just want you say a huge thank you to the Blackheath office, particularly to Natalie and Marina who are always on hand to answer my many questions. They are always professional, prompt and reliable and I would truly recommend them to family and friends!
Thank you for taking the time to provide such positive feedback for Natalie and Marina in our Lettings and Property Management team, it will mean a great deal to them. Needless to say, should you require anything, please do not hesitate to contact us!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
