Trusted Agent profile · London · Greater London
★★★★★
753 reviews across 2 platforms
23 Tranquil Vale, London, Greater London, SE3 0BU
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, Greater London, at 23 Tranquil Vale, is rated 4.7 out of 5 across 753 reviews on two platforms, including 752 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleAmazing team giving a first class service - many thanks to Sherleen, Lily, Teresa and Natalie - you really make a difference!
Thank you for taking the time to provide such positive feedback for our Property Management team, it will mean a great deal to them. Needless to say, should you require anything, please do not hesitate to contact us!
5/5
GoogleHave never had an experience with a letting agent as amazing as this. From a viewing the same day as inquiring to staying in touch throughout the whole process, it was incredible. We were lucky enough to have Varsika who was super kind, super patience and the best. She always keep us updated on the process and was super helpful in getting the referencing done quickly. Once again, thank u Varsika & the Felicity J Lord team. Highly recommended.
Thank you for taking the time to provide such positive feedback, it will mean a great deal to the team. Needless to say, should you are should you know of anyone that is looking to let or rent a property, please do pass on our details.
5/5
GoogleVicki was amazing during our house sale. She was quick to respond and helped us all the way through the process. For a complicated sale, it went smoothly, thanks to Vicki.
Dear Melani, We appreciate your feedback and are glad you are happy with the service, Please do let us know if there is anything else you need and we hope to look forward to working with you in the future, Regards Vicki Tait and the whole team at Felicity J Lord Blackheath Village.
5/5
GoogleWe had Justyna from the Blackheath branch and wow, all I can say is positive. We had viewed a property in the past with her and unfortunately did not get it, but Justyna showed compassion with us when we did not get it and when our offer was accepted for the new property she celebrated with us as if she it was her offer was accepted. She was very professional and so was Felicity J Lord and their process. All thumbs up from me.PositiveProfessionalism
Thank you for taking the time to provide such positive feedback, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
4/5
GoogleLily was very helpful and responsive. She helped with my query and was able to answer my questions.
Thank you so much for your kind words and the review left for Lily in our Property Management team. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to working with you again. Kind regards, Felicity J Lord - Blackheath Village
5/5
GoogleThank you, Justyna, for helping us with our property search. We didn't rent with you this time in the end, but we appreciate your advice and all assistance. When we are looking again, we will definitely reach out to you again and will make sure to recommend you to our friends! Best wishes!
Dear Anna, Thank you so much for your kind words and the review left for Justyna in our Blackheath lettings team. We are delighted to hear that you are pleased with the service received. Kind regards, Felicity J Lord - Blackheath Village Letting
5/5
GoogleWe recently bought a house in Blackheath and the seller’s estate agents were Vicki Tait and Victoria Collins. They were incredibly helpful throughout, and they really sped the process up towards the end when the seller’s solicitors were being difficult. We would definitely recommend them to anyone in the area looking to sell.
Harry, We appreciate your feedback and are glad you are happy with the service you have received, Please do let us know if there is anything else you need. And hope to work together again in the future. Best of luck, Regards Vicki Tait Blackheath Village
5/5
GoogleVicki has been amazing throughout the process, always super quick to respond and happy to help push through the sale wherever possible!
Dear Louise, We appreciate your feedback and are glad you are happy with the service you have received, Please do let us know if there is anything else you need and we hope to work with you again in the future Regards Vicki Tait and the whole team at Felicity J Lord Blackheath Village less ▲
5/5
GoogleGreat service from Stuart and his team... There were a few setbacks but Stuart was on top of the process and was always at hand to respond to queries and manage the stresses... Thanks FJL would definitely recommend 🙂... …
Kevin Bailey, we're glad you had such a wonderful experience with us! Good Luck in your new home.
5/5
GoogleVicki was very prompt and professional with all my queries. As far as estate agents go, you can't really ask for anything else. Was a pleasant experience dealing with her and the team for the purchase of our first family home.
Janahan Krishnamoorthy, thank you so much for your high rating! We all hope you enjoy your new home.
5/5
GoogleI had my recent encounter with Felicity J Lord and the experience has been the smoothest and easiest that I’ve ever been within the industry. I cannot leave this review without mentioning Jacob Tull who has been the friendliest guy and resourceful from pre to post rental of the property. I will definitely be coming back whenever I need the service again.
We appreciate your feedback and patience and are glad you are happy with the service you have received, Please do let us know if there is anything else you need. Regards, Jacob Tull and the whole team at Felicity J Lord Blackheath Village
5/5
GoogleLily is fantastic! Great go have someone on board who really cares and gets the job done properly. Thank you 🙏 …
Dear Louisa, Thank you very much for your feedback. It was a pleasure helping you. Regards, Lily & The Blackheath Lettings team 😊
5/5
GoogleJordan from Blackheath has been very professional and I have been super pleased with the service she has provided. I would recommend.
Dear Maria, Thank you for the kind review on behalf of Jordan, it is appreciated. If you know anybody who may benefit from our service, please do pass on our details. Blackheath FJL Lettings.
5/5
GoogleVery happy with the help with my deposit return. Lily was brilliant and very helpful in the process. Very efficient and professional!!!
Dear Shari, thank you for your very kind review for Lily Porter in our Property Management team. We are delighted to hear that you are pleased with the service and thoroughly look forward to working with you further. FJL - Blackheath Village
5/5
GoogleMr. Mark Reynolds of Felicity J. Lord agency has been incredibly supportive with our property purchase process. During the purchasing process, he answered all our questions meticulously and quickly, allowed us to visit the property several times, discussed with solicitors to overcome the bottlenecks of the process. We have been extremely pleased with the service provided by Mr Mark Reynolds and highly recommend it to anyone wishing to purchase property.
Hi Mesut, I appreciate your feedback and we are glad you are happy with the service, Please do let us know if there is anything else you need and we look forward to working with you in the future, Kind regards Mark Reynolds and the whole team at Felicity J Lord Blackheath Village less ▲
5/5
GoogleReally good experience with this Estate Agents. Our Agent, Vicki was great at communicating with us throughout the whole purchasing process!
Dear Fleur, We appreciate your feedback and are glad you are happy with the service you have received, Please do let us know if there is anything else you need and we hope to work with you again in the future. Look forward to handing over keys soon. Regards Vicki Tait and the whole team at Felicity J Lord Blackheath Village
5/5
GoogleThank you for your work and service, especially Justyna, Swatek, for this stressful time. Her reliable communication and swift response helped me a lot to go through this difficult time to prepare for moving to new house.
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
4/5
GoogleOverall good solid service. Attention to detail and sympathetic FJL management and staff, which is required in transactions such as buying and selling a property. Special thanks to Vicki for not losing faith, being patient and diligent.
Thank you again for taking the time to let us know how we did. We hope you have a great day. We hope to work with you again in the future.
5/5
GoogleI have been on viewings with Stuart who is absolutely amazing in fitting in viewings last minute/out of hours. The process so far has been smooth running and efficient to fit my schedule. Can't recommend Stuart enough.
Hi The Administration Guru, we are very happy to have provided you with such a positive experience!
5/5
GoogleJustyna was lovely and helpful during all the interactions we had to move forward efficiently and rent the property.
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to Justyna and the team. We hope you and your family will create many happy memories in your new home. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help. Best wishes, Justyna and FJlord Lettings Team Blackheath Village
5/5
GoogleMark has been very helpful , approachable and friendly , he has explained every step of the process in a very clear and professional manner. I recommend him highly.
Dear Stella, We appreciate your feedback and are glad you are happy with the service, let us know if there is anything else you need. Regards Mark Reynolds. Felicity J Lord Blackheath Village.
5/5
GoogleReally positive experience and Sherleen has been great in dealing with the property maintenance issues.
Dear Kristina, Thank you so much for your kind words and the review left for Sherleen in our Property Management team. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to working with you again. Kind regards, Felicity J Lord- Blackheath Village Property Management Team
5/5
GoogleVarsika has been amazing. She’s been very clear and open with me on everything during the whole process. Super friendly and welcoming. Can’t wait till I get the keys!
Thank you for taking the time to provide such positive feedback, it will mean a great deal to the team. Needless to say, should you are should you know of anyone that is looking to let or rent a property, please do pass on our details.
5/5
GoogleGreat so far! Lisa and Scott were great at finding me a place to rent and sorting out referencing etc - I'll soon be moving in and so far everything has been smooth, easy and friendly.
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
