Trusted Agent profile · London · Greater London
★★★★★
753 reviews across 2 platforms
23 Tranquil Vale, London, Greater London, SE3 0BU
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, Greater London, at 23 Tranquil Vale, is rated 4.7 out of 5 across 753 reviews on two platforms, including 752 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI can’t thank Justyna enough for a seamless process from viewing to moving in. Thank you for prompt communication and responses. Wish I could give an extra star ⭐️.
Thank you for taking the time to provide such positive feedback for Justyna in our Lettings team, it will mean a great deal to her. Needless to say, should you require anything, please do not hesitate to contact us!
5/5
GoogleLily Porter has taken over the management of my property. She has recently dealt with outstanding maintenance issues which are finally resolved. Thank you Lily for your outstanding effort.
Thank you for taking the time to provide such positive feedback for Lily in our Property Management team, it will mean a great deal to her. Needless to say, should you require anything, please do not hesitate to contact us!
5/5
GoogleMark is FANTASTIC! Friendly, approachable and knowledgeable. It would be great if all estate agents showed this much attention to detail. Thank you for a great viewing :)
Dear Ellie, We appreciate your feedback and are glad you are happy with the service you have received, Please do let us know if there is anything else you need and we hope to work with you again in the future. Regards Mark Reynolds and the whole team at Felicity J Lord Blackheath Village
5/5
GoogleWe have been dealing with Vicki Tait and she has been fantastic throughout the whole process. It is our first experience buying property and she was extremely efficient, helpful and clear. She did everything she could to try and make the purchase easier for us! Thanks Vicki!
E Johnson, we're happy you found our staff to be so supportive during your experience here at Felicity J Lord Blackheath Village. Will look forward to handing over your keys on completion.
5/5
GoogleLisa and Jacob were very happy to help throughout, making the process very quick and painless. Professional, polite and friendly
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to Lisa and the team. Needless to say, should you know of anyone else that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleWe have just moved into property who managed by Felicity J Lord Blackheath, and i am very happy with their service. People are really amazing and professional and their response have been incredible specially Justyna. The process from arranging a viewing to signing the paperwork was handled efficiently and professionally. I would highly recommend this place if you looking to rent house in these busy market. Cheers 👍
Thank you for your lovely words for Justyna in our Lettings team, it will mean a great deal to her. Needless to say, should you need anything, please do not hesitate to reach out to us. Thank you Felicity J Lord Lettings Team Blackheath Village
5/5
GoogleI have been working with Felicity J Lord since many years in renting my flat. They are fast and reliable. In particular Lily Porter is great!
Thank you for taking the time to provide such positive feedback for Lily in our Property Management team, it will mean a great deal to her. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleJustyna was a great help in becoming a landlord while also finding a great new home. Very friendly, patient not pushy, and organised.
Dear Robin & J & R & B & Salty, I'm grateful for having the opportunity of meet you all! It is quite surprising that after 12 years of doing this job, feedback like yours still gives me that tingling sensation in my belly :-) Enjoy your new home and enjoy being a landlord! When you are ready to search your dream home to buy- our sales team will be happy to help as well. Best wishes to you all. Justyna and Blackheath Village Lettings Team
5/5
GoogleLily is super helpful and friendly. She has helped me manage my flat for many years. Highly recommend her.
5/5
GoogleThank you Justyna for your advice when we were looking for a new home 😊 …
Dear Krishma, Thank you so much for your kind words and the review left for Justyna and her team in our Blackheath lettings team. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to managing your home. Kind regards, Felicity J Lord- Blackheath Village Lettings
5/5
GoogleI’m so happy to have found my safe place through Felicity J. Lord! Justyna was amazing, willing to help me anytime I asked for! Let’s start this journey ♥️
Dear Miss Incontro, Thank you for your very kind review for Justyna Swatek in our Lettings team. We thoroughly look forward to working with you further and are so pleased that you are happy with the service received. Best wishes, FJL Blackheath
5/5
GoogleMs. Porter is an outstanding property manager. She provides quick and efficient turnarounds. She is polite and professional.
Dear Violetta, Thank you so much for your kind words and the review left for Lily in our Property Management team. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to working with you again. Kind regards, Felicity J Lord- Blackheath Village
5/5
GoogleHugely impressed with Stuart, Vicki and the team at FJL Blackheath - they were unfailingly helpful, patient and persistent and helped me through a long and protracted sale with great cheer and efficiency! Heartily recommended - lovely people and excellent service.
Dear Huw, We appreciate your feedback and are glad you are happy with the service, let us know if there is anything else you need. Regards Vicki Tait. Felicity J Lord Blackheath Village.
5/5
GoogleI worked with Vicki and Stuart when purchasing my first property. They were so friendly, flexible and approachable. Every time I asked a question, I had an answer very shortly thereafter. They made the whole process comfortable and easy. I cannot recommend FJL enough!
Hi Rebecca Harsten, we are very happy to have provided you with such a positive experience! Will look forward to handing over the keys.
5/5
GoogleVicki has been great from start to finish. Relays communication to buyer/ seller promptly and with the same goal in mind.
Hi Ikram, I appreciate your feedback and patience and are glad you are happy with the service you have received, Please do let us know if there is anything else you need. And hope to work together again in the future Regards Vicki Tait Blackheath Village
5/5
GoogleVicki and Victoria of Felicity J. Lord are extremely professional and friendly. From start to finish the entire transaction was looked after well. I had some ups and downs during the transaction but was assured on each time by Vicki and she did lots of chasing and running around going the extra miles to bring conclusion to this transaction. I highly recommend and would use again. Thank you S Malik
Dear Salman, We appreciate your feedback and are glad you are happy with the service you have received, Please do let us know if there is anything else you need and look forward to working with you in the future, Regards Vicki Tait and the whole team at Felicity J Lord Blackheath Village
5/5
GoogleAfter renting properties as a student and being a young tenant, I've had many bad experiences with estate agents. FJL have been nothing but lovely, helpful and friendly in the time I've been dealing with them. The communication has been above par and they've been nothing short of perfect. Everything was explained to myself and my flatmate in great detail and there was never a point where we didn't know what was happening. The property itself is beautiful and the landlord seems to be very friendly and again, excellent at communication. The fees are standard and nothing seemed out of the ordinary. I've felt like FJL have had our best interests at heart and were dedicated to finding us a property we loved and that was within our price range. Both my flatmate and myself are really happy with our new home.
4/5
GoogleExcellent communicators. Always friendly. Kept us all talking to get the sale through to completion. Their branch in Blackheath Village is now back up and running after refurbishment.
Dear Emily, We appreciate your feedback and are glad you are happy with the service you have received, Please do let us know if there is anything else you need and we hope to work with you again in the future. Regards Vicki Tait and the whole team at Felicity J Lord Blackheath Village
5/5
GoogleAs a landlord, Teresa Penkert was extremely helpful today to help resolve some urgent issues - I really appreciated her excellent customer service and highly commend her!
Thank you for taking the time to provide such positive feedback for Teresa Penkert in our Property Management team, it will mean a great deal to her. Needless to say, should you require anything, please do not hesitate to contact us!
5/5
GoogleLisa and team delivering an excellent service looking after my London flat so far. Well done, team!
Dear Jan, Thank you so much for your kind words and the review left for Lisa and her team in our Blackheath lettings team. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to managing your home. Kind regards, Felicity J Lord- Blackheath Village
5/5
GoogleI’m really pleased with the service, especially Justyna Swatek, who has been an absolute pleasure to work with!
Thank you for your lovely words for Justyna in our Lettings team, it will mean a great deal to her. Needless to say, should you need anything, please do not hesitate to reach out to us. Thank you Felicity J Lord Lettings Team Blackheath Village
5/5
GoogleThe Blackheath FJL team have looked after me for a few years now, finding me tenants quickly, and making the process of letting my property as simple as possible. Lisa, in particular, has been incredible, and has always been on hand to help with any issue or query I've had (there have been many!) - she's an absolute asset to FJL, and a fantastic person 😊
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to Lisa and the team. Needless to say, should you know of anyone else that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleWould definitely recommend Lily Porter. She was a great help in negotiating a renewal between my tenants and I.
Dear Matthew, Thank you so much for your kind words and the review left for Lily in our Property Management team. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to working with you again. Kind regards, Felicity J Lord- Blackheath Village
5/5
GoogleI was the buyer and Mark at FJL was the seller's EA. Mark was incredibly helpful, professional and responsive throughout the process. He kept in touch with me regularly and helped ensure a smooth transaction. Recommended.
Dear Alex, We appreciate your feedback and are glad you are happy with the service, Please do let us know if there is anything else you need and we hope to look forward to working with you in the future, Regards Mark Reynolds and the whole team at Felicity J Lord Blackheath Village.
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Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
