Trusted Agent profile · London · Greater London
★★★★★
753 reviews across 2 platforms
23 Tranquil Vale, London, Greater London, SE3 0BU
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, Greater London, at 23 Tranquil Vale, is rated 4.7 out of 5 across 753 reviews on two platforms, including 752 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleLily Porter was extremely helpful as property manager, responding very quickly to queries and helping to provide a reference.
Dear Matteo, Thank you so much for your kind words and the review left for Lily in our Property Management team. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to working with you again. Kind regards, Felicity J Lord- Blackheath Village
5/5
GoogleMark (and the rest of the team at Felicity J Lord) have been fantastic from the very beginning. He was able to take us to several properties that matched our criteria in one day and was always able to answer any questions and proactively pushed things along when needed. We wouldn’t hesitate to recommend him and Felicity J Lord. Thank you very much Mark, from a pair of very happy buyers.
We appreciate your feedback and patience and are glad you are happy with the service you have received, Please do let us know if there is anything else you need. And hope to work together again in the future. Regards Mark Reynolds Blackheath Village
5/5
GoogleI would like to take this opportunity to thank Justyna for being very helpful and supportive in our search for our new flat. She was very knowledge, and communication was brilliant. Thank you so much.
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleJacob Tull is doing a great job assisting and still assisting myself and my sister to move I’m enjoying the services I’ve received so far
Dear Ajani, Thank you so much for your kind words and the review left for Jacob in our Blackheath lettings team. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to managing your home. Kind regards, Felicity J Lord- Blackheath Village
5/5
GoogleFantastic agency! Special shout out to Lisa for being so thorough and a delight to work with. Would highly recommend for anyone letting their property!
Thank you for your lovely review for our lettings team. I am pleased to hear that you have been happy with the service received and we look forward to managing your tenancy for the years to come. Needless to say, should you have any friends or family looking to make a move that we can assist in any way, please don't hesitate to put them in touch. Take care, Felicity J Lord Lettings Blackheath
5/5
GoogleI had the pleasure of having Lily Porter from Felicity J. Lord as my property manager during nearly three years as a tenant. She was consistently professional and responsive, always addressing any issues or concerns promptly to ensure the property was well-maintained. Her efficient and attentive approach made my tenancy a positive experience.
Dear Shiven, Thank you so much for your kind words and the review left for Lily in our Property Management team. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to working with you again. Kind regards, Felicity J Lord- Blackheath Village
5/5
GoogleHappy with Justyna and her team at FJ Lord in Blackheath. We would really recommend them. Speedy responses, and sorted everything out for us at ease.
Thank you for your lovely words for Justyna in our Lettings team, it will mean a great deal to her. Needless to say, should you need anything, please do not hesitate to reach out to us. Thank you Felicity J Lord Lettings Team Blackheath Village
5/5
GoogleVicki recently helped me and my team during the production of our property show and went above and beyond to help our buyers find their potential dream property. Her insight in finding properties before they went to public market allowed our buyers the chance to consider their options. Her communication was amazing throughout.
Danny, Thank you for such kind words, I appreciate your feedback and am glad you are happy with the service you have received. Please do let us know if there is anything else you need. Regards Vicki Tait Blackheath Village
5/5
GoogleStrongly suggest FJL, especially Mark Reynolds and team. Accepting, dependable, patient, and most importantly, never pressured us to make a decision right away. I'll use their services again in the future.
Hi Bharat, We appreciate your feedback and are glad you are happy with the service you have received, Please do let us know if there is anything else you need and we hope to work with you again in the future. Best of Luck, Regards Mark Reynolds and the whole team at Felicity J Lord Blackheath Village
5/5
GoogleThe team at Felicity J Lord have gone above and beyond to support us as buyers of a property. Their communication has been fantastic. We’ve primarily been working with Vicki & Victoria from the Blackheath branch who have been incredibly proactive, knowledgeable and kind. When we’ve had complications throughout the process, we have relied on these two individuals to steer us. We would highly recommend Felicity J Lord based on our experiences. Thank you for going above and beyond!
Dear Frances, We appreciate your feedback and are glad you are happy with the service you have received, Please do let us know if there is anything else you need and we hope to work with you again in the future Best of Luck, Regards Vicki Tait and the whole team at Felicity J Lord Blackheath Village
5/5
GoogleFelicity J. Lord Blackheath has managed my property for a number of years and I have always been very happy with the service they provide. Special mention must go to Lily Porter who has recently been of great assistance, dealing with matters in a friendly and efficient way on my behalf.
Dear Simon, Thank you so much for your kind words and the review left for Lily in our Property Management team. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to working with you again. Kind regards, Felicity J Lord- Blackheath Village
5/5
GoogleVicki has been thoroughly professional in providing us one of the best services we could hope for. She has been responsive and aways trying to go the extra mile for all our concerns. definitely recommended!
Hi Cristi, We appreciate your feedback and are glad you are happy with the service, Please do let us know if there is anything else you need and we look forward to working with you in the future, Regards Vicki Tait and the whole team at Felicity J Lord Blackheath Village.
5/5
GoogleWe had a wonderful experience with this agency and particularly Justyna whose helped us rent our new home the process was swift and straight forward we recommended asking for her when you use this agency.
Dear Danish, Thank you so much for your kind words and the review left for Justyna in our Lettings team. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to working with you again. Kind regards, Felicity J Lord (Lettings) - Blackheath Village
5/5
GoogleMark has been really helpful with our viewings. He always was very patient with all our questions and helped to find all the information we requested for. Overall a very pleasant experience with FJL, Blackheath.
Hi Prabha, I appreciate your feedback and are glad you are happy with the service, Please do let us know if there is anything else you need and we look forward to working with you in the future, Regards Mark Reynolds and the whole team at Felicity J Lord Blackheath Village.
4/5
GoogleWe were working with Kyanne in relation to our proprty requirements in and around the Blackheath area, and although we did find our ideal property with another agent. We found Kyanne extremly helpful, knowledgeable and above all extremely proactive in all our communications. A very valuable member of your team.
Hello Peter, Thank you for your kind words, i wish you all the best with your purchase. If you need our help in the future , please reach out. Kind regards, Kyanne Neavin-Martin
5/5
GoogleVery friendly and professional service. Justyna has been very attentive and provided great guidance. The experience was very straight forward and clear, I’ve rented with other companies before that have been far more complicated. We are very happy with our new home. Would recommend!
Dear Layla, Thank you for your lovely feedback. It is always great to hear that you are pleased with our service and that you would recommend us! Enjoy your new home! Justyna Swatek and Blackheath Village Lettings Team
5/5
GoogleI would like to thank Teresa Penkert and her colleague Sherleen House for going above and beyond to help me with an accounting query at a very busy time. Thank you!
Dear Henrietta, Thank you for your kind words. It is lovely to hear that the team have gone the extra mile for you. If you require anything further, do not hesitate to reach out. Kind regards Felicity J Lord
5/5
GoogleVarsika was communicative, helpful, and informative. We took a leap of faith moving into a place without having seen it (due to travel for work); however she made sure we had a virtual viewing where I could ask any questions I had.
Thank you for taking the time to provide such positive feedback, it will mean a great deal to the team. Needless to say, should you are should you know of anyone that is looking to let or rent a property, please do pass on our details.
5/5
GoogleJustyna gave us an excellent customer service. Since the first day we met her. Always clear and directly with all the information we needed to know. Thank you so much Justyna, we really appreciated.
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleI wish more property managers were like Lily when raising property issues. She takes ownership of the issue and never overpromises resolutions. Thanks Lily!
Dear Alice, Thank you so much for your kind words and the review left for Lily in our Property Management team. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to working with you again. Kind regards, Felicity J Lord- Blackheath Village
5/5
GoogleWe’ve been renting through FJL for the past few years and they have always been highly responsive and helpful. Special thank you to Lily Porter for her patience and support!
Thank you for taking the time to provide such positive feedback for Lily in our Property Management team, it will mean a great deal to her. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details - we would love to help!
5/5
GoogleJacob was very helpful and professional in organising my viewing and showing me around the property. He promptly followed up with me after the viewing. Would recommend!
Dear Carlota, Thank you so much for your kind words and the review left for Jacob in our Lettings team. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to working with you again. Kind regards, Felicity J Lord (Lettings) - Blackheath Village
4/5
GoogleI enjoyed the process of purchasing a property through FJL. Mr Reynolds was knowledgeable, keen, punctual and a pleasant person throughout the process. I found the agency quite prompt with their work and would love to do business with them again.
Dear John, We appreciate your feedback and are glad you are happy with the service, let us know if there is anything else you need. Regards Mark Reynolds. Felicity J Lord Blackheath Village.
5/5
GoogleVicki has been such a help over the last few months. Her approachable and enthusiastic approach has really put me at ease throughout the whole buying process from viewing properties to completion!
Dear Gabby, We appreciate your feedback and are glad you are happy with the service you have received, Please do let us know if there is anything else you need and we hope to work with you again in the future. Look forward to handing over keys soon. Regards Vicki Tait and the whole team at Felicity J Lord Blackheath Village
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Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
