Felicity J Lord London reviews

★★★★★ 5/5

Google

From the outset what set Richard apart from other estate agents we tried was his desire to showcase the area-not just the flat we had asked to view. He showed us several flats-all slightly different with the one we originally wanted to view ending up being our least favourite! Without Richards feel for what we were after we would have never bought the beautiful flat we now have in Shad Thames. Thanks again Richard!

Ragnar · 28 September 2023

★★★★★ 5/5

Google

Gen-Lun has been amazing with my end of tenancy process as well as being prompt with sorting out an issue I had at the property. Thank you so much

Wilso · 29 June 2023

★★★★★ 2/5

Google

I have to edit this and change my initial review. It seems like Gen and the FJL team only supported me when it suited them. They have been incredibly hard to work with, ignore all my emails/calls, and refuse to get back to me on a number of issues. I've had a very poor experience and do not plan on using this service again.

Saif · 21 April 2024

★★★★★ 5/5

Google

Richard Williams at Felicity J Lord in Shad Thames conducted a brilliant video tour of a potential property, via WhatsApp. There were three of us watching in our kitchen and Richard couldn't have been more charming, patient, helpful, knowledgable or thorough.PositiveResponsiveness, Professionalism

Harvey · 10 January 2022

★★★★★ 5/5

Google

There service from the team and in particular Gemma has been exceptional. From making the initial viewing request, to finalising admin it has been a seamless and stress free process. I would highly recommend the company and team and would have no hesitation to deal with them again in the future.

Claire · 23 September 2019

★★★★★ 5/5

Google

There service from the team and in particular Gemma has been exceptional. From making the initial viewing request, to finalising admin it has been a seamless and stress free process. I would highly recommend the company and team and would have no hesitation to deal with them again in the future.

Claire · 26 August 2019

★★★★★ 5/5

Google

The team are really helpful and lovely people. Belated special thanks to Inga and Monika!

M · 21 April 2024

★★★★★ 5/5

Google

There service from the team and in particular Gemma has been exceptional. From making the initial viewing request, to finalising admin it has been a seamless and stress free process. I would highly recommend the company and team and would have no hesitation to deal with them again in the future.

Claire · 29 July 2019

★★★★★ 5/5

Google

We met Gemma in the Shad Thames branch when we popped in to enquire about properties in the area. From the start, she was the most helpful and transparent estate agent we had met and gave us a lot of advice about our search. As we were not able to attend a viewing in person, Gemma took a lot of videos detailing the flat in full. Throughout the process both herself and Inga have been incredibly helpful and we’ve certainly felt like they’ve got our backs! Thank you very much to both of you for all your hard work.

Gemma · 12 February 2023

★★★★★ 5/5

Google

Thank you Gemma for your kind help! Quick response, very clear and warm clarification to any questions I have!

Shiya · 24 January 2024

★★★★★ 5/5

Google

Chris, Simon and Susie were a great team to deal with. They work well together, their response times were consistently quick, with a personal and professional but also direct approach throughout, taking ownership of each stage of the transactions. As a result, we managed to get things done much more quickly than expected and a lot faster than is normal for the industry because we were able to be straight and clear with each other. This team exudes experience and knowledge of the local market, a genuine interest in making things happen as well as spotting a great property and appreciating it. Crucially, they listen to the client's concerns and act upon them. While the business in general may be transactional and is based on fees, their approach was more than that, and we're happy with how quickly we moved and the lovely place we have to live in. Highly recommend!

Ross · 29 July 2020

★★★★★ 5/5

Google

Susie helped us buy our first home and we are very grateful that we got to work with her. She was really amazing and helped us so much, every step of the way. We had worked with a lot of other agents in the process of searching for the right home and she was hands down the best. She listened and understood what we needed and wanted and took the time to help us understand and answer all of our questions (which we had a lot). We would have saved so much time and energy looking if we had known to go to her straight from the beginning. I couldn’t recommend her more highly. Thank you Susie!

Stephanie · 29 July 2020

★★★★★ 5/5

Google

Many thanks to Gemma Bond and the FJL team. The whole process has been swift and smooth from start to finish. We look forward to moving into the property later this week! KR, P&J

Paddy · 17 November 2024

★★★★★ 5/5

Google

Richard was great!. From start to finish, he nailed it, responsive, professional, and always pro-active for solutions. Highly recommend! 👌 …

Jorge · 25 December 2023

★★★★★ 5/5

Google

My experience with felicity j has been amazing! Lisa was proactive with all maintenance with a quick turnaround. I would recommend this company and especially Lisa to anyone

Julie · 30 May 2023

★★★★★ 5/5

Google

Great experience with FJL. Thank you to Richard for his knowledge and professionalism. He has also been responsive and proactive in setting up our viewing.

Molly · 12 August 2023

★★★★★ 5/5

Google

My experience with Felicity J Lord has been brilliant, especially with thanks to Inga for her continued support even to this day. I would highly recommend to anyone who wishes to buy/rent within Shad Thames area!PositiveResponsiveness, Professionalism

Alice · 21 June 2022

★★★★★ 5/5

Google

We have had a long relationship with FJL in both in rental management and sales; we've kept in touch over the years and trusted the market views of Chris Lee and his team. Our apartment (now sold) was located above the FJL office, so these guys have been our local 'go to' estate agents since we purchased the property 15 years ago. We want to particularly mention Susannah Hope, as she dealt with the sale of our property which started with an offer in June 2019 and ended in successful completion in Feb 2020. Her tenacity, attention to detail, and follow-up/follow-through was much appreciated by my husband and I, as we know that Susannah's patience was pushed to the limit. Along with us, she endured changes to the buyer's offer, changes to the buyer's financial circumstances, and delays from our side for various reasons mostly out of our control, and we're so grateful for her professionalism throughout. There were time differences to manage and multiple issues happening simultaneously, and Susannah kept oversight of the situation and dealt with all communications patiently and tenaciously. Along with Simon, Chris and the rest of the team, we have no hesitation in recommending the FJL Shad Thames team to anyone who may be thinking of selling through them.

Leanne · 28 March 2020

★★★★★ 5/5

Google

I LOVED working with Simon Totterdel at FJ Lord. We had many (many!) agents working on the sale of our London Bridge flat. I think the total was around 7. The crazy thing was that Simon and his team produced 75% of the offers we received and all the highest offers were from him! They MASSIVELY outperformed all the other agents on the sale. He was great to work with and was fantastic at getting both the offers in the door and the deal finally closed out. Closing it out involved a lot of work too, because the market turned against us during the sale process. I can't recommend Simon enough and I hope I get the opportunity to work with him again.

Seb · 28 March 2020

★★★★★ 5/5

Google

Fantastic service from Gemma!

Archie · 16 March 2026

★★★★★ 5/5

Google

Agent and Valuer Susannah Hope at Felicity J Lord in Shad Thames was in all honesty, a beacon of light in an otherwise very dark experience of selling and buying property! She was very in tune with what her clients need; keeping in regular and useful communication with updates on sale, a positive demeanour, avoided the cliched platitudes that can come from tricky situations. All in all, I'd recommend Susie to anyone needing to sell their property in the vicinity.

Anna · 27 February 2020

★★★★★ 5/5

Google

Gen was very responsive and was able to help resolve our issue in a very timely manner. I would highly recommend his assistance. Thank you for your help.

Kate · 30 April 2023

★★★★★ 5/5

Google

I recently sold my existing flat in Shad Thames whilst also buying another flat through Felicity J Lord. In what are tough market conditions I can say the team at FJL were fantastic. Susie was highly professional in selling my flat, constantly providing feedback and going the extra mile. Whilst Chris' constant enthusiasm and market knowledge where vital in ensuring I secured my dream flat. I couldn't recommend them enough and look forward to working with them in the future.

Nicholas · 26 August 2019

★★★★★ 5/5

Google

The team at FJL were professional and friendly. They provided us with all the information we required, in a timely manner, to rent a property in Shad Thames with ease. Thank you Inga and Gemma.

David · 21 June 2022