Felicity J Lord London reviews

★★★★★ 5/5

Google

Gemma was incredibly helpful during our search for a new flat. She was able to address all our questions and worries with convincing and reassuring arguments. Her regular follow-ups made sure that we were always aware with what was going on with our application. I would definitely recommend her to friends & family. Thanks again Gemma for your help!

Lorraine · 24 August 2019

★★★★★ 5/5

Google

We are extremely happy with the services that were provided by Inga and Monika from Felicity J. Lord. They have showed true dedication to help us find a perfect property for us to rent. They stood out of if the large number of agents we have communicated before and made sure that we find the apartment that suits our needs. They are both easy to communicate with and very organised. We will recommend the agency, and Inga and Monika in particular, to anyone who is considering letting/renting or selling/buying the property.

Veronika · 28 September 2023

★★★★★ 5/5

Google

I worked with Felicity J. Lord to purchase my current property. They were really great throughout the process and very responsive/helpful. Rich Williams was my agent and he was especially great. As a first time buyer he walked me through every stage and was incredibly supportive. I would definitely recommend working with them.

Richie · 23 May 2024

★★★★★ 5/5

Google

We were looking to rent a property for our CEO when in London. Dealt with Gemma at Felicity J Lord who was absolutely brilliant and found us an amazing apartment. Wouldn't hesitate to recommend using them.

Sarah · 30 May 2023

★★★★★ 5/5

Google

Property manager Gen-Lun has been very responsive and helpful during the tenancy. Gen was very responsive after the check-out report was submitted and was able to help me get my full deposit back.

Hasith · 19 August 2023

★★★★★ 5/5

Google

FJL manages the flat I rent, and they're always very responsive to any queries. I've recently been working with Muzaffer, and he's been very helpful, and very quick to respond, and has taken the initiative to keep following up on a particular issue. I appreciate Muzaffer's assistance - it really does make life a lot easier!

Danila · 1 December 2024

★★★★★ 5/5

Google

Gen-Lun was responsive, effective and went above and beyond to help us deal with the property maintenance and misdirected mail collection. I hope to work with him in the future and can highly recommend his assistance.

Marta · 30 April 2023

★★★★★ 5/5

Google

We had a very pleasant experience dealing with agents from Felicity J Lord. Inga was incredibly helpful and expertly led us through the letting process, ensuring we stayed informed at each step. The online portals for referencing and uploading all necessary documentation were very convenient and helped make the process seamless. I would definitely recommend using them!

Fran · 30 July 2019

★★★★★ 5/5

Google

We had a very pleasant experience dealing with agents from Felicity J Lord. Inga was incredibly helpful and expertly led us through the letting process, ensuring we stayed informed at each step. The online portals for referencing and uploading all necessary documentation were very convenient and helped make the process seamless. I would definitely recommend using them!

Fran · 29 July 2019

★★★★★ 5/5

Google

Recently dealt with Richard Williams in the Shad Thames office as a potential buyer of a property he was representing. Unfortunately we weren't able to proceed with the sale but we were really grateful for Richard's guidance and professionalism throughout the process.

Mark · 15 September 2022

★★★★★ 5/5

Google

Recently sold a property with Felicity J Lord and was impressed with the level of service provided. Richard Williams was particularly supportive throughout a lengthy and complex process and his determination and dedication helped to achieve a successful outcome. Would recommend.

Rasa · 15 October 2022

★★★★★ 5/5

Google

Inga was incredibly friendly and helpful to deal with in finding and renting a flat

Jack · 25 July 2024

★★★★★ 5/5

Google

Inga and the team at FJL were a delight to work with throughout the letting process. Inga was so kind and efficient, and I really appreciated her transparent and proactive communication.

Macy · 19 August 2023

★★★★★ 5/5

Google

Susie was outstanding during the sale of my property. She listened and ensured that the right kind of potential buyers were viewing my property to be able to close out a sale. She went over and above the call of duty and ensured a very smooth transition through exchange and completion. I can't recommend highly enough!

Charlotte · 26 August 2019

★★★★★ 5/5

Google

I concluded that Felicity J Lord had a good understanding of the Shad Thames housing market and that they seemed likely to act as a team to achieve a sale. FJL was appointed as sole agent in mid February with photographs of the property being available within a week of that. It was interesting to hear how the property was evaluated by potential purchasers but once the initial excitement had ceased and the ultimate purchaser identified, by early May we had agreed on a selling price and the legal work began in earnest. Contract exchange took place on 28 June, with completion happening on 5 July. I was kept well informed throughout the sales process that overall was pretty stress free. I hope the new purchasers enjoy living in Wheat Wharf as much as we did.

Tim · 22 July 2023

★★★★★ 5/5

Google

I worked with Rich Williams in the Shad Thames office and found him to be extremely professional, responsive and courteous gliding the transaction effortlessly from start to finish. Thanks Rich - you are a credit to your business. 5 stars and morePositiveResponsiveness, Professionalism

Anshul · 21 June 2022

★★★★★ 5/5

Google

Inga showed us around the property we now rent. Inga was friendly and attentive during the viewing and answered our questions promptly. Inga has been consistently helpful since we moved in and it's been really refreshing to deal with a professional letting agent - thank you!PositiveResponsiveness, Quality, Professionalism, Value

Holly · 21 June 2021

★★★★★ 5/5

Google

My friend and I recently bought a property near London Bridge. Chris Lee from Felicity J Lord has been great from the start to the end of the buying process. Chris quickly understood what I was looking for and only showed me properties that actually fit my search criteria. He was definitely trying to help me to find the right place rather than showing me what's available. Chris and the team at Felicity J Lord know the market very well and helped me a lot. Chris was very responsive, on top of everything and helped a lot in making sure everything was done on time. I highly recommend using Chris and the team at Felicity J Lord in your property search. Of all the real estate agents I have worked with, Chris was by far the best!PositiveResponsiveness, Quality, Professionalism

Tiphanie · 21 June 2021

★★★★★ 5/5

Google

It has been almost 4 years we spent on the property managed by FJLord and now leaving (hoped to stay more but needed a larger space with a kid in the mix). I like to mention that since the very beginning of the process (when Inga showed me the property), negotiating and finalising the contract, throughout the ~4 years of stay and the process of ending the contract, all have been managed extremely smoothly, with very fast, supportive, patient and thoughtful responsiveness from Monika and Inga whenever needed. Me and my wife really appreciated all your help throughout our stay. Your great work is more evident as we are dealing with the new agent for our new home and they are below par (me and my wife are constantly saying that wish Inga or Monika from FJLord would be there to help on this). Thank you.

Subhronil · 30 May 2023

★★★★★ 5/5

Google

I recently had to change flats and Inga Nair and Gemma Bond were both extremely helpful! They managed to quickly arrange a viewing, answered all of my questions and we got through the paperwork in no time.

Stanislav · 14 December 2022

★★★★★ 5/5

Google

Gemma from FJL is amazing! Despite my roommate and I being completely new the process (and slightly useless), she was super gentle and understanding of the London rental market for tenants. It’s so refreshing to speak to someone who is genuinely looking to help you out as opposed to trying to force you through the process as quickly as possible. After all, we’re looking for a home! And with Felicity J Lord, we found ours. Highly recommend them!

Mira · 22 July 2023

★★★★★ 5/5

Google

Very happy with the service from Richard and the team. Richard actually found exactly what we wanted and persisted to make sure we viewed the property it and it didnt disappoint. We bought it the same day after many weeks of looking. Highly recommend FJLPositiveProfessionalism

Peter · 9 December 2021

★★★★★ 5/5

Google

I worked with Gemma Bond at Felicity J. Lord and it was an outstanding experience. She was professional, proactive and very detail oriented. Would 10/10 recommend her and the firm - made my transition to London very smooth.

Hudson · 15 October 2022

★★★★★ 5/5

Google

Gemma was extremely helpful from our first call to making an offer. She ensured that I knew all of the details about the flat before taking the time to view it and was readily available when I did want to see it. Very happy with my experience and would highly recommend Gemma!

Lucy · 24 February 2020