Trusted Agent profile · London
★★★★★
498 reviews across 2 platforms
4 Copper Row Tower Bridge Piazza, London, SE1 2LH
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 4 Copper Row Tower Bridge Piazza, is rated 4.8 out of 5 across 498 reviews on two platforms, including 496 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe want to thank you very much for the speedy, dedicated and professional manner in which you handled this new tenancy. Especially over such a tight timeframe. Much appreciated
Thank you for taking the time to provide such positive feedback, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleWe have been in contact with Gemma, she’s been wonderful. Really good experience and very helpful! Highly recommend
Many thanks for the 5* review Valerie, Needless to say, if you know of anyone looking to let or rent a property currently, please do pass on our details as we would welcome the opportunity to assist, Gemma and Felicity J Lord Lettings Team
5/5
GoogleHelpful agents who respond in a quick manner and get things done. I strictly recommend.
Thank you for taking the time to provide such positive feedback, it means a lot. Should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help, Inga & Thomas, Felicity J Lord Shad Thames Lettings
5/5
GoogleNice to find a proper agency in London. Good, honest and direct communication by Inga and Monika. Recommended.
5/5
GoogleI hired Felicity J Lord to rent out my apartment, and was happy to find the apartment rented within a few weeks for a good offer. A very professional service throughout.
Dear Jamie, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. Thank you again for your star rating! Regards Felicity J Lord Shad Thames (Lettings)
5/5
GoogleI had very positive experience working with Rasa, she was very helpful and prepared for viewings. She has tailored the offer to my needs. It was a pleasure working with her.
Dominika J, thank you for taking the time to leave us feedback. Thank you again for your star rating! Regards Felicity J Lord Shad Thames (Lettings)
5/5
GoogleAmazing experience with Felicity J lord! Really appreciate their help as we went through the referencing process.
Dear Jeffrey, it is a pleasure working with you and we really appreciate your kind review. Best regards, Inga Nair (Lettings)
5/5
GoogleExcellent service by Inga and Thomas. Effective communication, nice and friendly environment. Strictly recommend.
Thank you for taking the time to provide such positive feedback, it means a lot. Should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help, Inga & Thomas, Felicity J Lord Shad Thames Lettings
5/5
GooglePleasant and smooth experience throughout the viewing and contracting process with Gemma. Highly recommend to landlords and tenants in the Shad Thames area.
Dear Mr Mandel, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help. Regards Felicity J Lord Shad Thames (Lettings)
5/5
GoogleOur experience as first time letters with Felicity J Lord has been nothing but great. Our main contact, Inga, was kind and professional and helped us through the entire process.
Thank you so much for your kind words Cecile, they will make Inga's day! Needless to say, if you know of anyone looking to let or rent a property, we would love to help.
5/5
GoogleDespite not purchasing with fjl, Susannah proved to be very effective and diligent with her support and follow up. I will definitely use this agent in future if the need arises.
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleGemma at Felicity J Lord was absolutely wonderful, giving us a great insight into our chosen area as well as finding us the perfect flat. Would definitely use again.
Thank you so much. Gemma is soon to be heading off on maternity leave and will be sorely missed. Your positive feedback will be very well received.
5/5
GoogleVery helpful, pleasant responses and always returned my calls.
5/5
GoogleVery professional and quick responses from Inga Nair. Smooth process throughout and was readily available for any questions/concerns. Much appreciated Inga! :)
Dear Anne, Thank you for taking the time to leave such positive feedback following the service received from our residential lettings branch in Shad Thames. Needless to say, should you know of anyone looking to let or rent a property , please do pass on our details as we would love to help!
5/5
GoogleA very professional service from Susannah at FJL, good knowledge and insight into the area and took the time to understand our requirements.PositiveResponsiveness, Professionalism
Good afternoon Anne, thank you for your kind words , they will mean a great deal to Susannah and the entire team at Shad Thames. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to, buy, sell, let or rent a property, please do pass on our details, as we would love to help.
5/5
GoogleSusie was very helpful and kept things progressing throughout.
5/5
GoogleThank you for the easy rental process. Gemma guided me through the process and was very quick with her responses. Cheers!
Dear Alex, Thank you for taking the time to leave such positive feedback following the service received from Gemma Bond at our residential lettings branch in Shad Thames. Needless to say, should you know of anyone looking to let or rent a property , please do pass on our details as we would love to help!
5/5
GoogleRichard Williams contact me immediately after my query and shown great professionalism and care . Thank you
It was great working with you and many thanks for your kind review. Best, Richard Williams (Sales)
5/5
GoogleInga is super nice and friendly Great service
5/5
GoogleSimon from Felicity J Lord helped me extremely. Honourable top guy! Highly recommend!
Dear Mathesh, thank you and I hope everything goes well on your purchase. Kind Regards Simon ( Sales )
5/5
GoogleI had a fantastic experience with Susannah Hope. She dealt with us very professionally and efficiently throughout the process that is from viewing to offer to the negotiation level stage. She is always be there to help and communicate quickly with no delays. It was great working with her and hope we close something soon with her.
5/5
GoogleVery efficient and friendly service provided by Inga Nair. Inga looked after every detail from first viewing to post move in support. Would highly recommend.
Dear Mr Smith, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!
5/5
GoogleThe level of service and attention to detail that Inga provided pre and post tenancy has been exceptional. I would highly recommend their services.
Hi Paul, We are very happy to have provided you with such a positive experience! Thank you for taking your time to leave us review. If you, or if you know, of anyone that has a property to let or that we can assist in find a new property, please do not hesitate to pass on our details to them. We would love to help. Kind regards, Inga Nair
5/5
GoogleCannot praise Stephanie enough, she is friendly, professional and knowledgeable, all my requests were dealt with promptly and efficiently and would highly recommend her.
Thanks so much for the positive feedback David, Steph will be over the moon. Needless to say if you know of anyone looking to let or rent a a property, please pass on our details. We would love to help!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
