Trusted Agent profile · London
★★★★★
498 reviews across 2 platforms
4 Copper Row Tower Bridge Piazza, London, SE1 2LH
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 4 Copper Row Tower Bridge Piazza, is rated 4.8 out of 5 across 498 reviews on two platforms, including 496 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleGreat service, would recommend
Good morning Sergios, Thank you for taking the time to leave such positive feed back! We are glad to hear you had a great experience with us! Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
GoogleSusie has always provided me with a personal, informed and professional service which has been a breath of fresh air for me. Her attention to detail and ability to get results is simply impressive.
5/5
GoogleI found Susannah Hope very helpful, sympathetic and sensitive to what I was looking for. She is extremely knowledgeable about the properties in the area and I would trust her judgment.
5/5
GoogleI went for a couple of viewings with Felicity J Lord. The agent that took me (Susannah) was very helpful and well prepared about the property. Would recommend overall.
5/5
GoogleVery responsive and kept me up to date with the progress of the flat purchase. Felicity J Lord was very supportive and answered all questions from being a first time buyer.
5/5
GoogleChris at the Shad Thames branch was very helpful and responsive throughout my purchasing experience! All of my queries were answered promptly and followed up
5/5
GoogleChris at the Shad Thames branch was very helpful and responsive throughout my purchasing experience! All of my queries were answered promptly and followed up
1/5
GoogleTerrible experience as a tenant at a flat with Felicity Lord. Unresponsive and unhelpful - wouldn't recommend.
5/5
GoogleSusannah exceeded my expectations, she was hard working, responsive and kept me up to date with progress on my purchase.
5/5
GoogleSpot on professional service when selling my flat from Simon Totterdell. Went that extrra mile......
1/5
View AgentsHorrible
Unhelpful. Doesn't know anything about the Flat. Super slow in sending in management team when problems arise.
5/5
GoogleRating only, no written review.
5/5
View AgentsViewing
really good service, thank you very much Adem.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Dear Olufoyinsola, Many thanks for the 5* review, Needless to say, if you know of anyone looking to let or rent a property currently, please do pass on our details as we would welcome the opportunity to assist, Inga, Gemma and Felicity J Lord Lettings Team
1/5
GoogleRating only, no written review.
Dear Olufoyinsola, Many thanks for the 5* review, Needless to say, if you know of anyone looking to let or rent a property currently, please do pass on our details as we would welcome the opportunity to assist, Inga, Gemma and Felicity J Lord Lettings Team
3/5
GoogleRating only, no written review.
Dear Ms Margherita Cesari, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help. Regards Felicity J Lord Shad Thames (Lettings)
5/5
GoogleRating only, no written review.
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
3/5
GoogleRating only, no written review.
Dear Lucy Haydon, thanks for sharing your feedback. We’re very sorry your experience didn’t match your expectations. We will reach out to you directly to discuss your concerns further. We would love to make things right if you give us another chance. Kind regards, Shad Thames Lettings Team
5/5
GoogleRating only, no written review.
Dear David, thank you for taking your time to leave us 5* review!
5/5
GoogleRating only, no written review.
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleRating only, no written review.
Thank you for taking the time to provide a 5 star review it will mean a great deal to the team. Needless to say, should you are should you know of anyone that is looking to let or rent a property, please do pass on our details.
5/5
GoogleRating only, no written review.
Thank you for taking the time to provide s a 5 star review, it will mean a great deal to the team. Needless to say, should you are should you know of anyone that is looking to let or rent a property, please do pass on our details.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Felicity J Lord's London office has 498 reviews across two platforms: 496 on Google, 2 on View Agents.
Felicity J Lord London is rated 4.8 out of 5 across all 498 reviews, and 4.8 out of 5 on Google from 496 reviews.
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
Felicity J Lord London, 4 Copper Row Tower Bridge Piazza, London, SE1 2LH.
