Trusted Agent profile · London
★★★★★
501 reviews across 2 platforms
4 Copper Row Tower Bridge Piazza, London, SE1 2LH
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 4 Copper Row Tower Bridge Piazza, is rated 4.8 out of 5 across 501 reviews on two platforms, including 499 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleHave rented from numerous agents, but this by far was the best experience. Replies on queries were prompt and concise.
Many thanks Zilvinas for providing such positive feedback. It will mean a lot to the whole team at Shad Thames. Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details. We would love to help. Enjoy your new home!
5/5
GoogleAlways respond promptly to enquiries, very friendly and professional
Dear Katy, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help. Regards Felicity J Lord Shad Thames (Lettings)
5/5
GoogleChris,Simon and Suzie have been brilliant from start to finish. I instructed them to sell 2 properties for me and they managed to sell both in what is a tricky market. The service I have received from all members of the team has been first class....hopefully will need your help again.
5/5
GoogleVery quick in finding a new tenant and resolving a glitch in the contract. Very pleased with the service.
Thank you for taking the time to provide such positive feedback Roberto. Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
GoogleSussanah provided a very professional and accomodating (excuse the pun!) service to assist us in the purchase of our new apartment in London. The process was very smooth and efficient even in the midst of the current Covid situation. Leaving us to happily settle into our new residence.
5/5
GoogleOutstanding service all round.
Dear Ben, thank you very much for sharing your feedback and experience, always happy to help! Shad Thames Lettings Team
5/5
GoogleFantastic experience. Coming from Australia, I have heard of terrible experiences of London agents but the team at Shad Thames have shown nothing but professionalism. They are very good with contact and very good in helping me navigate the different system here in London. Extra kudos for Inga Nair.
5/5
GoogleExtremely efficient and proactive :)
Dear Chris, thank you very much for kind review!
5/5
GoogleI was very pleased with Felicity J Lord, and with Simon Totterdell specifically, from the viewing all the way to closing the deal. He kept me informed and gave his professional advise throughout the process and ensured that a stressful time like buying property went as smooth as possible. Thank you!
5/5
GoogleAfter a positive experience with renting and moving into the property, communication standard lowered up the the point where I got no response regarding a mice issue which has been present since before I started my contract
5/5
GoogleVery professional company. Excellent when dealing with Dale. I would not hesitate to recommend.
Andy M, thank you for your kind words and this wonderful review! Thank you again for the great review!
5/5
GoogleVery good services. They always helping me and they answering faster all the time.
Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We''re always happy to help! Regards Amandeep Panesar
5/5
GoogleThank you jack for the fantastic job you done on my mortgage. You managed to find a lender despite my really complicated situation. I'm delighted with the new home. Please also pass my thanks on to your team at fjl. Their knowledge on the local area was brilliant.
5/5
GoogleKnowledgeable, quick and honest - everything you wish you had for buying/selling property.
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleProfessional, efficient and overall very friendly service. I'd use it again and recommend.
Dear Davi Quintiere, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Please let us know if there is anything else we can do for you; we are more than happy to help!
5/5
GoogleChris and Simon are a great team and handled the sale of my flat in London Bridge excellently. Their experience of the market and managing the selling process ensured a smooth transaction. Highly recommendPositiveResponsiveness, Professionalism
1/5
GoogleWorst property management and follow skills!
I am very sorry to read your comments. Please contact the branch directly and Monika and the whole team will will do all that they can to assist.
5/5
GoogleGreat service, would recommend
Good morning Sergios, Thank you for taking the time to leave such positive feed back! We are glad to hear you had a great experience with us! Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
GoogleSusie has always provided me with a personal, informed and professional service which has been a breath of fresh air for me. Her attention to detail and ability to get results is simply impressive.
5/5
GoogleI found Susannah Hope very helpful, sympathetic and sensitive to what I was looking for. She is extremely knowledgeable about the properties in the area and I would trust her judgment.
5/5
GoogleI went for a couple of viewings with Felicity J Lord. The agent that took me (Susannah) was very helpful and well prepared about the property. Would recommend overall.
5/5
GoogleVery responsive and kept me up to date with the progress of the flat purchase. Felicity J Lord was very supportive and answered all questions from being a first time buyer.
5/5
GoogleChris at the Shad Thames branch was very helpful and responsive throughout my purchasing experience! All of my queries were answered promptly and followed up
5/5
GoogleChris at the Shad Thames branch was very helpful and responsive throughout my purchasing experience! All of my queries were answered promptly and followed up
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
