5/5
GoogleGemma Bond of Felicity J Lord Shad Thames office is the 007 of letting agents, she's amazing, service is so attentive and efficient.
Trusted Agent profile · London
Felicity J Lord London reviews
★★★★★
498 reviews across 2 platforms
4 Copper Row Tower Bridge Piazza, London, SE1 2LH
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 4 Copper Row Tower Bridge Piazza, is rated 4.8 out of 5 across 498 reviews on two platforms, including 496 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Awards
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleVery responsive, got back to me with a list of suitable properties within the hour. Had bookings that weekend and flat signed and sorted the next week. Very helpful through the whole processPositiveResponsiveness, Professionalism
Agent replied · 20 June 2024
Many thanks for the feedback James. It will mean a great deal to Monika and the lettings team at Shad Thames
5/5
GoogleSusie was excellent, an extremely positive and enthusiastic person who provided great local market insight and sound advice on progressing through the buying process.
1/5
GoogleBeware of these thieves. They will try to steal your money. The worst estate agents I have ever come across. After a short search I found out that many people agree that these guys are thieves. Do not use them.
Agent replied
Hi MaZza0000, We're very sorry to hear about this, we'd like to learn more about your poor experience with us. Please email our help team at help@fjlord.co.uk with all the details and we will investigate further. Regards Ross
5/5
GoogleFjL have been excellent in quickly finding quality, reliable tenants. Gemma, Inga and Monica are extremely responsive, know the market well and we have been very pleased to work with them.
Agent replied
Dear Ian, Thank you for taking the time to leave us feedback! We are pleased to hear about your experience with us. If you have any further questions, please give us a call. Regards, Shad Thames Lettings Team
5/5
GoogleExcellent service discharged by Cyrus and Monika. Timely and cost effective. Greatly appreciate 🙏 …
Agent replied · 29 July 2023
Dear Sarge, Thank you for taking the time to provide such positive feedback, it means a lot. Should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help, Cyrus and Monika, Felicity J Lord Shad Thames Lettings
5/5
GoogleExcellent! Susannah was helpful when we were looking to buy a house and very knowledgeable about the local area. Would certainly recommend!
5/5
GoogleVery fast and easy process, highly recommend
Agent replied · 24 March 2024
Dear Slava, thank you for taking your time to share your experience with us! We really appreciate it! Inga, Felicity J Lord Shad Thames Lettings
5/5
GoogleThroughout the setting up of our rental agreement, Gemma and Inga have been fantastic - really helpful, quick to respond and the property portal has been easy to use and made everything a lot simpler to deal with.
Agent replied
Good morning Lydia. Thank you for taking the time to leave such positive feed back, I know that it will mean a great deal to Gemma, Inga and the whole team at Shad Thames. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
GoogleProfessional and responsive service from their agent Richard Williams who was very knowledgeable about the properties he was showing and took into consideration my requirements.PositiveProfessionalism
Agent replied · 20 June 2024
It was great working with you and many thanks for your kind review. Best, Richard Williams (Sales)
5/5
Googlenice and easy experience with Gemma Bond, who was very communicative
5/5
GoogleDid a number of viewings with Richard Williams in the Shad Thames area. Very professional and had the answers to all of my questions.
Agent replied
Dear Sebastian, it was a pleasure working with you and we really appreciate your kind review. Best regards, Richard Williams
5/5
GoogleI’ve been with FJL Shad Thames for a few years now, and the team there are very professional and provide excellent service for tenancies and properry maintenance.PositiveResponsiveness, Quality, Professionalism
Agent replied · 20 June 2024
Dear Mr Rakesh Kshatriya, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help. Regards Felicity J Lord Shad Thames (Lettings)
5/5
GoogleI would like to thank Susannah Hope for her kindness. She is a very professional and knowledgable agent.
5/5
GoogleGavin May displayed great local knowledge and was extremely helpful in assisting us with the search for a suitable flat in the Bermondsey area.He was informative but not pushy and I would definitely recommend him. Guy Morgan
Agent replied
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
1/5
GoogleWorst property management company in London. Only look out for the needs of the landlord, poor response rate for urgent items.
5/5
GoogleI found the staff at this branch professional and pleasant to deal with . My property was well described and the photos were great .Once the sale was agreed everything was dealt with as promptly as possible . I would not hesitate to recommend them to friends / family .I dealt mainly with Susie whom I found very professional dealing with any questions I had promptly .
4/5
GoogleOverall great experience with agent from Shad Thames. The agent helped to get offer and references through as quickly as possible and was available for any questions we had during the process.
Agent replied
Dear Leonie, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
GoogleReally liked Richard, very helpful and transparent guiding us through shad thames
Agent replied · 29 July 2023
Dear Nicholas, it was great working with you and many thanks for your kind review. Best, Richard Williams (Sales)
5/5
GoogleGen-Lun provided a professional and focused service. Thank you for your hard work!
Agent replied · 29 July 2023
Thank you for taking the time to provide such positive feedback, it means a lot. Should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help, Gen-Lun, Felicity J Lord Shad Thames Lettings
5/5
GoogleI had a nice viewing with Richard W, he gave detailed information on the property and was very helpful. Highly recommend
Agent replied
Dear Yana, it was a pleasure working with you and we really appreciate your kind review. Best regards, Richard Williams
5/5
GoogleSuch a central office full of friendly staff who accommodated us in every way they could! They kept our luggage while we went around London and drove us to our new home. 10/10!
Agent replied
Many thanks Megan for providing such positive feedback. It will mean a lot to Inga and the whole team at Shad. You couldn't have picked a better weekend to move in! Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleI haven't got enough words to praise Emily at Fecility J Lord. She's extremely professional and absolutely brilliant!! I couldn't ask for a better person to deal with for Service and satisfaction.. EXCELLENT
Agent replied
Good morning Lateef. Thank you so much for taking the time to leave such positive feedback, it will mean a lot to Emily and our Property Management team.. Needless to say, if you know of anyone looking to let or rent a property currently, please pass on our details as we would love to help.
5/5
GoogleGreat sale negotiation support by Richard
Agent replied · 24 March 2024
Dear Francesca, it was great working with you and many thanks for your kind review. Best, Richard Williams (Sales)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Felicity J Lord London
Has Felicity J Lord won any awards?
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
