Trusted Agent profile · London
★★★★★
498 reviews across 2 platforms
4 Copper Row Tower Bridge Piazza, London, SE1 2LH
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 4 Copper Row Tower Bridge Piazza, is rated 4.8 out of 5 across 498 reviews on two platforms, including 496 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Google“Extremely happy with the help and prompt responses received by Faraz at FJ Lord in Shad Thames. He not only helped us with the references but also resolved our query quickly and amicably. If you are a Tenant I highly recommend them
Many thanks for the 5* review Mohamed ,Needless to say, if you know of anyone looking to let or rent a property currently, please do pass on our details as we would welcome the opportunity to assist, Faraz and Felicity J Lord Lettings Team
5/5
GoogleI had very good experiences with Gemma from the agency in terms of arrangin the viewing, preparings documents, and signing the contract.
Dear Anastasiia, thank you for taking your time to leave us such a positive review! We really appreciate it! Gemma, Felicity J Lord Shad Thames Lettings
5/5
GoogleRecently bought a flat in Shad Thames. Richard provided a great service and made the whole process really straight forward and easy. Always quick to respond to any queries and worked hard to link up all parties. Highly recommend.
Dear Gemma, it was great working with you and many thanks for your kind review. Best, Richard Williams (Sales)
5/5
GoogleAmazing service from both Ivan and Philip - we had a very specific idea of what we needed in a flat and location and they delivered. Customer service was excellent, especially as things got more complicated with deposits and tenancy agreements, they were there to guide us along. Specialists in the area, would definitley recommend!
Dear Thomas Martin, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Shad Thames (Lettings)
5/5
GoogleRecently bought a flat in Shad Thames. Richard provided a great service and made the whole process really straight forward and easy. Always quick to respond to any queries and worked hard to link up all parties. Highly recommend.
Dear Gemma, it was great working with you and many thanks for your kind review. Best, Richard Williams (Sales)
5/5
GoogleRichard Williams at F.J. Lord did an very good job of selling my flat in Shad Thames in a difficult market.
Dear James, it was great working with you and many thanks for your kind review. Best, Richard Williams (Sales)
5/5
GoogleI have let through FJL for several years now and the team always provide a good service to landlords and find great tenants. Recently Gemma, Monika and Inga successfully rented out a property the same day it became vacant.PositiveResponsiveness, Quality, Professionalism
Dear Mr Kunal Govindia, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help. Regards Felicity J Lord Shad Thames (Lettings)
5/5
GoogleI had very positive experience using FJL, Lisa ensured everything flowed perfectly and communication throughout was perfect. I would highly recommend using their services, gave me total peace of mind. Thank you
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help
5/5
GoogleExcellent service from the Shad Thames team at FJ Lord during the sale of our flat. Richard Williams provided excellent guidance throughout the process. Recommended.
Dear Paul, it was great working with you and many thanks for your kind review. Best, Richard Williams (Sales)
5/5
GoogleWe had a brilliant service from Felicity J. Lord, who was acting on behalf of the seller when we bought our property. They listened, acted immediately and they helped to make to whole process effortless. Highly recommended!
Dear Frank, thank you for your 5* review, always so nice to hear.
5/5
GoogleGenuinely a great and calm experience renting a place through Felicity J. Lord. Inga has helped on my last two flats and is always incredibly responsive and helpful, I won’t be using anyone but them in the future ! Cannot recommend enough honestly.
Dear Miles, thank you very much for amazing review! Always happy to help! Inga (Felicity J Lord, Lettings)
5/5
GoogleWe have recently purchased a flat and really value the support and guidance in the process we have received from Richard Williams. The process was stressful and prolonged, but we really value the help we received!
Dear Natalia, it was great working with you and many thanks for your kind review. Best, Richard Williams (Sales)
1/5
GoogleRented me a 3k per month apartment with a hole in the roof. 7 months on it still has a hole in the roof. They are essentially unresponsive and uninterested. I strongly recommend you do not rent a property through this firm.NegativeResponsiveness, Quality, Professionalism, Value
Thank you for your feedback and I am sorry to read of your experience. I understand that the matter is in hand and we are of course available to discuss your concerns further should you wish to do so.
5/5
GoogleSimon Totterdell from Felicity J Lord in Shad Thames made our sale of our Bermondsey Street flat run so smoothly. Always calm and collected we completely trusted him and can’t thank him enough. Highly Recommended.
5/5
GoogleFelicity J Lord estate agents were very flexible around my tight schedule for flat viewings. Without this cooperation, myself and my partner would have really struggled to secure the flat we wanted. After getting the flat we wanted, they were very communicative and helpful throughout the referencing and documents phase.
Dear Mr Walden, We appreciate your positive review about your recent experience with us! Thank you for taking the time to leave us feedback. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help
5/5
GoogleMs Gemma Bond helped us find a perfect accommodation. The service was fast and professional. Would recommend to others
Dear Muffet, thank you for taking your time to leave us such a positive review! We really appreciate it! Gemma, Felicity J Lord Shad Thames Lettings
5/5
GoogleI can't praise Inga @ Felicity J Lord enough. She has been very responsive, increadibly helpful and really flexible. Thanks to her skills and experience the whole process was smooth and stress free. I highly recommond Inga and Felicity J Lord.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave such positive feedback following the service received from our residential lettings branch in Shad Thames. Needless to say, should you know of anyone looking to let or rent a property , please do pass on our details as we would love to help!
5/5
GoogleGavin and the team did a fantastic job of securing a sale quickly and at a price that exceeded my expectations. They were professional and knowledgeable and I wouldn't hesitate to recommend Felicity J Lord. Ed P
5/5
GoogleBy far the best experience with house hunting I have had in London. Rasa listened to my requirements and had a number of great flats for our appointment. She took into accounts questions/requirements and did everything she could to ensure the flat was in good condition when we moved in.
Roma, thank you for taking the time to leave us feedback.
5/5
GoogleIt’s really nice to have Gen-Lun and Inga helping us to find this amazing place! You guys are my life saver😂 …
Dear Weihan, Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to me and the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help. Inga and Gen, Felicity J Lord Lettings
5/5
GoogleI have let through FJL for several years now and the team always provide a good service to landlords and find great tenants. Recently Gemma, Monika and Inga successfully rented out a property the same day it became vacant.PositiveResponsiveness, Quality, Professionalism
Dear Mr Kunal Govindia, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help. Regards Felicity J Lord Shad Thames (Lettings)
5/5
GoogleIt’s really nice to have Gen-Lun and Inga helping us to find this amazing place! You guys are my life saver😂 …
Dear Weihan, Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to me and the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help. Inga and Gen, Felicity J Lord Lettings
5/5
GoogleInga and Monika are super patient and helpful throughout the letting process. They are always fast to respond and super courteous. Their assistance makes my flat search easy like a breeze and I wouldn't hesitate to highly recommend them to anyone looking to move into the Shad Thames area.
Dear Bo, Thank you for taking the time to leave such positive feed back! We are glad to hear you had a great experience with us! Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
GoogleOur deposit was very quickly released, really impressed with Gen-Lun for being in communication and resolving the issue for us in less than 48hrs. Very professional.
Thank you for taking the time to provide such positive feedback, it means a lot. Should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help, Gen , Felicity J Lord
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
