Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have recently been well served by Felicity J Lord Estate Agents with the sale of our property in a quick and efficient way. In particular our appreciation goes to Richard Williams, senior negotiator at FJL dealing with our case, who has been most helpful and courteous throughout a long and tortuous conveyancing, available to help and advise at all times.PositiveResponsiveness, Professionalism
Jeremy · 21 June 2022
Agent replied · 20 June 2024
Dear Jeremy, it was a pleasure working with you and we really appreciate your kind review. Best regards, Richard Williams (Sales)
★★★★★ 1/5
GoogleCalled a female agent today regarding a property just added , also sponsored . After a few disinterested questions from the agent I asked about the garden I saw on the floor plan . She said there is no garden in which I replied well actually there is one in the floor plan. So she abruptly said I will call you back without even taking my phone number or name . Extremely poor customer service, also don't put things in the floor plan if they aren't there . Avoid
Sara · 28 September 2023
★★★★★ 5/5
GoogleThanks Richard for showing me around a property in Bermondsey!
Alex · 14 November 2022
Agent replied
Dear Alex, it was great working with you and many thanks for your kind review. Best, Richard Williams (Sales)
★★★★★ 5/5
GoogleLisa Nokes is extremely professional, polite and a credit to her team and company.
Francis · 18 May 2022
Agent replied
Dear Francis, it is a pleasure working with you and we really appreciate your kind review. Best regards, Lisa (Lettings)
★★★★★ 5/5
GoogleSusie made our experience of buying our first home very smooth! Thank
you so much! We are very grateful for all of your help and support!
Mahalia · 26 August 2019
Agent replied
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.
Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 5/5
GoogleGreat service. Amandeep was responsive and friendly. She assisted us all the way through the renewal of our contract.
Malik · 28 July 2021
Agent replied
Dear Malik.
Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help. Regards Felicity J Lord Shad Thames (Lettings)
★★★★★ 5/5
GoogleWhat an amazing experience! Gemma and Inga
Certainly go the extra mile. Very professional and efficient but caring and understanding at the same time. Nothing was too much trouble and they helped us every step of the way in securing a safe and beautiful home for our daughter. To find agents that genuinely care is wonderful.
Sincere thanks to you both
Karen Dyson
Karen · 14 March 2022
Agent replied
Dear Karen, thank you very much for amazing review! Always happy to help! Inga and Gemma (Felicity J Lord, Lettings)
★★★★★ 5/5
GoogleInga was lovely, and instrumental in getting us into our new place! Would highly recommend.
SUSHANT · 14 March 2022
Agent replied
Dear Sush, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help. Regards Felicity J Lord Shad Thames (Lettings)
★★★★★ 5/5
GoogleGreat support and experience with FJLord. I particularly recommend Richard Williams, who always responded rapidly and provided reliable advice.PositiveProfessionalism
Milind · 21 June 2021
Agent replied · 20 June 2024
Dear Milind,
Many thanks for leaving a positive review. I hope all is well in your new home.
Kind regards
Richard Williams (Sales)
★★★★★ 5/5
GoogleWe had a great experience with Felicity J Lord, Simon has been extremely helpful and smoothed out the process of buying our flat! Highly recommended!
Enrico · 26 August 2019
Agent replied
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.
Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 5/5
GoogleGood morning ,
I would like to say huge thanks to my letting angel Inga!!!She was super hero for me!Top professional specialist!She was so intelligent and supportive from the start!She made me feel very confident about flat I choose even I was not sure from the beginning!It was New Year period and she really made me enjoy this time plus made a deal happen !
Thank you one more time dear Inga.
Ana
Nata · 30 July 2019
Agent replied
Hi, We are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Felicity J Lord Shad Thames (Lettings)
★★★★★ 5/5
GoogleExtremely happy with the help and prompt responses received by Faraz (he is a star) at FJ Lord in Shad Thames. He not only helped us with the checkout procedure but also resolved our queries in a very professional way and deposit release quickly and amicably. If you are a Tenant I highly recommend them.
Emanuele & Giorgia
Giorgia · 2 September 2022
Agent replied
Many thanks for the 5* review Emanuele & Giorgia, we will pass your kind comments to Faraz. Needless to say, if you know of anyone looking to let or rent a property currently, please do pass on our details as we would welcome the opportunity to assist, Felicity J Lord Lettings Team.
★★★★★ 5/5
GoogleMuzaffer.
Excellent service, great response time and very competent at getting the job done in a timely manner - thank you!
Richard
Rich · 15 December 2024
Agent replied · 22 December 2024
Dear Richard, it was my pleasure assisting you and thank you so much for taking the time to leave a review. Look forward to continue helping you in the future! - Many thanks. Muzaffer Sasmaz - Shad Thames Property Management
★★★★★ 5/5
GoogleGood morning ,
I would like to say huge thanks to my letting angel Inga!!!She was super hero for me!Top professional specialist!She was so intelligent and supportive from the start!She made me feel very confident about flat I choose even I was not sure from the beginning!It was New Year period and she really made me enjoy this time plus made a deal happen !
Thank you one more time dear Inga.
Ana
Anastasija · 14 April 2019
Agent replied
Hi, We are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Felicity J Lord Shad Thames (Lettings)
★★★★★ 5/5
GoogleSimon Totterdell at FJL has been fantastic throughout the whole process of buying my new flat. The conveyancing process was longer than expected due to reasons outside of the estate agent's control, but he was very good in keeping all parties in communication and getting the purchase over the line.
Chun · 30 May 2023
Agent replied · 29 July 2023
Dear Chun
Thank you for your feedback, it's much appreciated,.I look forward to meeting you next week to hand over the keys to your new apartment.
Kind Regards
Simon
★★★★★ 5/5
GoogleFelicty Lord have been excellent all round when letting my flat, providing good advice, setting expectations properly and being competitive on fees. Monika and Inga, in particular, have been brilliant, helping out when needed and providing a great level of service. I would definitely recommend them to others.
Vickers · 15 July 2023
Agent replied · 29 July 2023
Dear Sarge, Thank you for taking the time to provide such positive feedback, it means a lot. Should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help, Inga and Monika, Felicity J Lord Shad Thames Lettings
★★★★★ 5/5
GoogleWe used FJ Lord to rent our flat in Elephant and Castle. We put it on just before New Years. We had two offers by the end of the first week in January and our new tenants moved in before the end of January. The new tenants were properly vetted and the whole process was incredibly efficient and professional. Would highly recommend them if you are looking to rent your flat.
Charles · 29 July 2019
Agent replied
Dear Charles, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. Thank you again for your star rating! Regards Felicity J Lord Shad Thames (Lettings)
★★★★★ 5/5
GoogleGood experience with Richard Williams. Richard was extremely professional and has taken time to show us potential properties.
A · 2 February 2021
Agent replied
Thank you for leaving such a nice review. We always like to hear from our customers as to how their experience was with us so that we can deliver a 5* service. Regards Richard Williams
★★★★★ 5/5
GoogleFJ Lord and Richard Williams in particular were an absolute pleasure to deal with. Found a buyer quickly and managed the whole process with the buyer and solicitors. Marketing pack was very professional. Highly recommended.
Nick · 22 March 2024
Agent replied · 20 June 2024
Dear Nick, it was great working with you and many thanks for your kind review. Best, Richard Williams (Sales)
★★★★★ 5/5
GoogleThe team at FJ Lord worked effectively with great communication.
We achieved our goal of selling our property within the time frame, at an acceptable price and in spite of market and mortgage uncertainty. Thank you all for the regular updates, considered negotiations and great outcomes.
Jackie · 29 June 2023
Agent replied · 29 July 2023
Dear Jackie
Thank you for taking the time to leave a review, its much appreciated and it was a pleasure working with you on your recent property sale Kind Regards Simon ( EA Sales )
★★★★★ 5/5
GoogleReally impressed with the service from FJ Lord. Friendly and professional agents who had a wide variety of apartments to show us across central London. Inga and Monika looked after us really well and everything was very quick and simple in terms of drawing up the contract etc. Would highly recommend.
Ross Powell.
Ross · 14 November 2022
Agent replied
Thank you for taking the time to provide such positive feedback, it means a lot. Should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help, Inga and Monika, Felicity J Lord Shad Thames Lettings
★★★★★ 5/5
GoogleFJL have been my letting agency for a year now and am pleased to say that their service has been nothing short of exceptional. A simple example would be the old mattress which had to be replaced. It took my point of contact - Rasa Galminaite - 1 day to organise this and get it delivered to me which I was very impressed with. Keep up the good work!
Antonio · 29 July 2019
Agent replied
Thank you again for your star rating! Regards Felicity J Lord Shad Thames (Lettings)
★★★★★ 5/5
GoogleChris in the property management team has been beyond helpful and attentive in helping us get our boiler fixed.
Hugh · 1 December 2024
Agent replied · 8 December 2024
Dear Hugh, Thank you for taking the time to provide me with a great review. Glad to hear that the boiler issue got resolved. Many thanks. Chris Burke, Shad Thames Property Management.
★★★★★ 5/5
GoogleGemma from FJL was so helpful! She managed to help us find a flat within days. She was extremely kind and understanding taking her time to speak to us on the phone and guide us through the whole process. I truly recommend FJL.
Clemence · 5 August 2023
Agent replied · 26 August 2023
Dear Clemence, Thank you for taking the time to provide such positive feedback, it means a lot. Should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help, Gemma, Felicity J Lord Shad Thames Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
