Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWhen thinking about an agent to let your property, one COULD choose them : Only you may ave a letting manager from this office (let's just call her P) get your tennant completely off-side in the very first hours of having the property in her management!
How?
1: Arrive at the property unannounced
2: Make entry past the security door then Lie to the tenants mother about the period of time you have been attempting to make contact (The lie , all day yesterday and today - the truth, a single email a couple of hours prior)
3: Enter the property under false statement on the permission of an elderly woman who was not the leaseholder.
4: Deny the content of a conversation that took place in the property to cover your earlier lie to gain access. By doing so, you implying that both the tenants elderly mother and friend who were both present are a liars.
4: Contradict her words with their actions by stating 'I would never gain access without permission” after being inside the very same property - without permission.
5: When challenged on this, came up with the excuse "I was just testing the keys' - (the same keys that only seconds earlier were said of "I would never use without permission"
As a direct result of this agent, the tenant has now shut down all access to the property other than the absolute legal minimum. This now means that the flat will probably go unleased for weeks after the tenancy, costing the landlord 5k plus in lost rent. Quite a skill for an agent to crash and burn so quickly when all it would have taken was a unreserved, unqualified apology.
Lack of emotional intelligence just astounding.
So yes, you COULD choose them....
Or you could go with someone who is... Oh I don't know... Capable? Principled? Honest? Truthful? Good?
Aaron · 26 August 2019
Agent replied · 24 August 2024
We are very sorry to hear about this. One of our directors will be in touch shortly to follow up. Kind regards, D&G
★★★★★ 1/5
GoogleWhen thinking about an agent to let your property, one COULD choose them : Only you may ave a letting manager from this office (let's just call her P) get your tennant completely off-side in the very first hours of having the property in her management!
How?
1: Arrive at the property unannounced
2: Make entry past the security door then Lie to the tenants mother about the period of time you have been attempting to make contact (The lie , all day yesterday and today - the truth, a single email a couple of hours prior)
3: Enter the property under false statement on the permission of an elderly woman who was not the leaseholder.
4: Deny the content of a conversation that took place in the property to cover your earlier lie to gain access. By doing so, you implying that both the tenants elderly mother and friend who were both present are a liars.
4: Contradict her words with their actions by stating 'I would never gain access without permission” after being inside the very same property - without permission.
5: When challenged on this, came up with the excuse "I was just testing the keys' - (the same keys that only seconds earlier were said of "I would never use without permission"
As a direct result of this agent, the tenant has now shut down all access to the property other than the absolute legal minimum. This now means that the flat will probably go unleased for weeks after the tenancy, costing the landlord 5k plus in lost rent. Quite a skill for an agent to crash and burn so quickly when all it would have taken was a unreserved, unqualified apology.
Lack of emotional intelligence just astounding.
So yes, you COULD choose them....
Or you could go with someone who is... Oh I don't know... Capable? Principled? Honest? Truthful? Good?
Aaron · 31 July 2019
Agent replied
We are very sorry to hear about this. One of our directors will be in touch shortly to follow up. Kind regards, D&G
★★★★★ 5/5
GoogleCharlotte from D&G's Kensington Church Street branch was a great help in finding us a property to rent in the Holland Park area. She was very attentive to the things we were ideally looking for in our property search. Once we found the flat we were looking for Charlotte and the rest of the team got everything tied up in a very quick, painless and professional manner. Would certainly recommend!PositiveResponsiveness, Quality, Professionalism
James · 25 August 2021
Agent replied
Hi James, thanks so much for writing this review, and for your recommendation of Charlotte. We are so pleased to hear you were impressed by the service you received from her, and that you found a flat so quickly. Best wishes from the Douglas & Gordon team in Kensington
★★★★★ 5/5
GoogleI have been so lucky to have Elizabeth as my estate agent (for renting). She showed me around and she understood my needs right away. I was able to find the perfect flat in one day. Moreover she has been very supportive and helpful throughout the process of references. I would recommend her to everyone looking for a flat in London.
Thanks Elizabeth!
Vanessa · 29 July 2019
★★★★★ 5/5
GoogleI can't recommend Douglas & Gordon enough. They have been super responsive in the last two year's when I have used their services to rent out my flat. More recently I dealt with some lovely managers (Lisa in Lettings and Michelle in Sales) when I was uncertain about my plans with the flat during the pandemic. I got a quick, unrushed response with honest and helpful answers. D&G is a keeper for me.PositiveResponsiveness, Quality, Professionalism, Value
H · 25 August 2020
Agent replied
It is so great to hear that our Kensington team have been so helpful and efficient over the last two years. We hope we will continue to provide you with great service for many years to come. Best wishes from everyone at D&G.
★★★★★ 5/5
GoogleReally helpful and responsive agency, we were helped by Olivia who was super friendly and really informative about the flat, overall great experience moving in!
Kasey · 10 December 2020
Agent replied
Dear Kasey, we are so pleased to hear this. Best wishes from everyone at Douglas & Gordon
★★★★★ 5/5
GoogleWe had a lovely time working with Charlotte White-Smith! She was very professional and helpful and even though my husband made a mistake with the time to meet her, she was so kind to reschedule quickly after. When she was away on leave, she also made sure a colleague, Hannah, helped us view a property. Overall, our experience with Charlotte and Douglas & Gordon was very positive! Thanks, Charlotte!PositiveResponsiveness, Professionalism
Lindsay · 21 June 2021
Agent replied · 20 June 2024
Dear Lindsay, thank you for taking the time to write this great review of Charlotte and Hannah! Best wishes from everyone at Douglas&Gordon
★★★★★ 5/5
GoogleHad a great viewing with Olivia from D&G on a flat in Bayswater. We didn’t end up taking it, however it was a pleasure dealing with her.
She was fantastic - prompt, polite, punctual, provided all the info we need, and gave us our time and space (unlike the plethora of other estate agents).
I would come back next time I need a change in living arrangements!PositiveResponsiveness, Quality, Professionalism
Ivaylo · 25 August 2021
Agent replied
Dear Ivaylo, thank you for your fantastic review! We look forward to working with you again in the future. Best wishes from everyone at Douglas & Gordon.
★★★★★ 5/5
GoogleAnnabel responded efficiently to my request. Everything was resolved within a day. Thank you.PositiveResponsiveness, Professionalism
Julie · 21 June 2022
Agent replied · 20 June 2024
Hi Julie, thanks so much for taking the time to write this recommendation. We are so glad you had a wonderful interaction with Annabel, and look forward to working with you in the future! Best wishes from Douglas & Gordon in Kensington
★★★★★ 5/5
GoogleCharlotte has been very helpful and attentive in our property search! We are very happy with our experience and can highly recommend her!
Katrina · 17 February 2021
Agent replied
Dear Katrina, that's great to hear! We really appreciate your recommendation of Charlotte. Best wishes from everyone at Douglas&Gordon
★★★★★ 5/5
GoogleOlivia Barlow is wonderful to work with. Very helpful and thoughtful and completely understood what I was looking for.PositiveProfessionalism
Chloe · 25 August 2021
Agent replied
Hi Amy, a big thank you for writing this 5-star review. We're so pleased to hear that you found Olivia helpful & wonderful to work with! Best wishes from the Douglas & Gordon team in Kensington
★★★★★ 5/5
GoogleCharlotte is great. She quickly understood my needs and optimized the entire process. Would certainly recommend her!PositiveResponsiveness, Professionalism
Dima · 25 August 2021
Agent replied
Hi Dima, thanks very much for your recommendation. Best wishes from Charlotte and the team at Douglas&Gordon Kensington
★★★★★ 5/5
GoogleWe had a very good experience with our search for a new home with Olivia Barlow, which enthusiastic and profesional behaviour led us to decide trough a nice portfolio of properties for a lovely property. The whole process was very smooth, on time and profesional, taking care of every single detail. Our experience with Olivia and Douglas & Gordon was excellent! Cheers Olivia..PositiveResponsiveness, Quality, Professionalism, Value
Juan · 25 August 2021
Agent replied · 30 July 2023
Hi Juan, thank you for writing this review. We're so happy to hear you had a great experience when searching for a new home with Olivia. Best wishes from the Douglas&Gordon team in Kensington
★★★★★ 5/5
GoogleElizabeth was amazing and super helpful. Couldn’t have asked for anyone better to help us secure our new property :))PositiveResponsiveness, Quality, Professionalism, Value
Lorne · 21 June 2020
Agent replied · 20 June 2024
This is fantastic to hear! Best wishes from everyone at D&G
★★★★★ 5/5
GoogleACT Property have been working with D&G (Kensington) for the last 8 years.
D&G have always been hugely professional and their customer service is second to none.
The current team are hugely knowledgeable in all things property and they seem to have a real passion in what they do.
I have worked with a number of agents in the area over the years and I genuinely could not recommend D&G more highly.
Tomas · 31 July 2019
Agent replied
Dear Tomas, just lovely to read this - thanks so much! Best wishes from everybody at D&G
★★★★★ 5/5
GoogleMe and my Flat mate are super happy, Elizabeth Whitehead was our agent and provided an amazing service to get our lovely apartment.
Fiona · 19 November 2019
Agent replied
Dear Fiona, many thanks for taking the time to write this review - we are so glad to hear you and your flat mate are happy! Best wishes from everyone at D&G
★★★★★ 5/5
GoogleElizabeth Whitehead was the most fantastic lettings agent! Very response and guided me through the whole lettings process.
Emma · 10 November 2020
Agent replied
Dear Emma, this is great to hear! Best wishes from everyone at D&G
★★★★★ 5/5
GoogleI could not have asked for a better Agent, Elizabeth is extremely kind, patient and enthusiastic! She made the process so easy for me being a first time single renter in London. I couldn’t have asked for someone better and whenever I move again in the future I’ll be contacting her!
Emma · 30 July 2020
★★★★★ 5/5
GoogleThe service that was provided from D&G was 1st class. Lisa, Olivia and Daisy have been really professional. They have been able to get me the tenants i wanted at the price agreed.
They have been very fast and efficient with their service. Hopefully i will be doing more business with them in the future.
Amit · 30 July 2022
Agent replied
Hi Amit, thanks so much for taking the time to write this recommendation. We are so glad you had a wonderful interaction with Lisa, Olivia and Daisy and look forward to working with you in the future! Best wishes from Douglas & Gordon in Kensington
★★★★★ 5/5
GoogleEllie has been an excellent property manager and I would highly recommend both her and Douglas & Gordon.
Eva · 30 July 2020
Agent replied
Dear Eva, that is wonderful to hear! Best wishes from everyone at D&G
★★★★★ 5/5
GoogleI could not have asked for a better Agent, Elizabeth is extremely kind, patient and enthusiastic! She made the process so easy for me being a first time single renter in London. I couldn’t have asked for someone better and whenever I move again in the future I’ll be contacting her!
Mindy · 27 February 2020
★★★★★ 5/5
GoogleWe had a very good experience with our search for a new home with Olivia Barlow, which enthusiastic and profesional behaviour led us to decide trough a nice portfolio of properties for a lovely property. The whole process was very smooth, on time and profesional, taking care of every single detail. Our experience with Olivia and Douglas & Gordon was excellent! Cheers Olivia..
Juan · 26 March 2021
Agent replied
Hi Juan, thank you for writing this review. We're so happy to hear you had a great experience when searching for a new home with Olivia. Best wishes from the Douglas&Gordon team in Kensington
★★★★★ 5/5
GoogleFantastic service with great communication and professionalism. Elizabeth Whitehead was amazing - highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
James · 25 August 2020
Agent replied
This is great to hear! Best wishes from everyone at D&G
★★★★★ 5/5
GoogleOlivia Barlow from Douglas & Gordon was really helpful during my property search in Chelsea & Kensington. She shortlisted very nice places based on my preferences and was proactive in reaching out to schedule viewings and ensuring I found the best one. Really appreciate all her effort and definitely recommend for anyone looking to rent in London.PositiveResponsiveness, Quality, Professionalism, Value
A · 25 August 2021
Agent replied · 24 August 2024
Dear Ayesha, we are so pleased to hear you found the best property with Olivia! Best wishes from everyone at D&G
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
