Trusted Agent profile · London
★★★★★
220 reviews across 1 platform
172 Kensington Church Street, Kensington, London, W8 4BN
Part of Douglas and Gordon, see every office.
Douglas and Gordon's office in London, at 172 Kensington Church Street, is rated 4.9 out of 5 across 220 reviews on 1 platform, including 220 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Douglas and Gordon, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleIt’s has been a pleasure get in touch with Elizabeth during my apartment search. She has presented herself as a professional in her job and has helped me find the perfect apartment in London. Moving overseas is not an east task, especially since the tenancy agreements differ very much between countries, but she was able to clearly explain how the renting process works in the UK and she answers all my questions in a quick and prompt manner. Super recommended!!
5/5
GoogleFantastic agency; Lisa has found me the perfect flat without wasting my time; she understood my needs right from the start and showed me only suitable properties. They are also now managing the property that I rented, and are very responsive and nice. I highly recommend them.
Dear Gabriela, we're so pleased you are enjoying the service! Many thanks for writing this lovely review and best wishes from all of us at D&G
5/5
GoogleVery professional and lovely staff! Especially Lisa, who helped us find the apartment of our dreams! She was always there for us, always smiling and always ready to help! Thank you Lisa!
5/5
GoogleVery professional and lovely staff! Especially Lisa, who helped us find the apartment of our dreams! She was always there for us, always smiling and always ready to help! Thank you Lisa!
5/5
GoogleI have recently started working closely with both Richard & St.John for the sale of a number of units and now consider both Richard & St.John to be my trusted agents. The level of advice and the communication through out all the transactions they have handled for me has been nothing short of perfection. If you want an agent you can not only trust but and agent that will work relentlessly to get the best possible price for your property, look no further. A* SERVICE - HIGHLY RECOMMENDED
5/5
GoogleMichelle and her team at D&G did a great job in marketing my flat and helping to agree a sale during challenging market conditions. Highly recommended!
5/5
GoogleLisa and her team at Douglas & Gordon have been wonderful to work with. Would highly recommend their services when looking for a new home!
5/5
GoogleTarzie is always so smiley whenever I come to the office. It really makes my day. They're a pleasure to work with! Charlie Aviss Electrical Services
5/5
GoogleI’m so thankful with my property advisor Olivia Barlow in Notting Hill office, she was really helpful and worried about that hard process for me. I fully recommend this agency and the team. Specially Olivia.PositiveProfessionalism
Dear Claribel, we really appreciate your recommendation! Best wishes from everyone at D&G
5/5
GoogleAmazing experience with Douglas and Gordon so far, specially with Olivia, whom have been so kind with her time and help us to find the perfect property in our budget/desired area.PositiveResponsiveness, Quality, Professionalism, Value
Dear Erycsson, this is wonderful to hear! We are so glad you have found the perfect property. Best wishes from everyone at D&G
5/5
GoogleJess C was an absolute please to deal with. She not only listened to what I was after but also helped me look outside the box at other aspects I hadn't always considered. It was always a pleasure meeting her.
Dear Taro, many thanks for taking the time to write this lovely review! Best wishes from all at D&G
5/5
GoogleOlivia and Lisa have been really helpful throughout the process of finding our new rental. They’re always very helpful and have quickly answered any questions that we’ve sent their way. All in all a very positive experience.
Dear Charlotte, congratulations on finding your new rental! Best wishes from everyone at Douglas & Gordon
5/5
GoogleCharlotte "Lottie" White-Smith from the Notting Hill office has been very helpful and thorough with my search. She was proactive, not pushy and really understood my search. Thanks for all your help
Hi Irving, a big thank you for taking the time to leave this 5-star review, as well as your recommendation of Charlotte. Best wishes from the Douglas & Gordon team in Kensington
5/5
GoogleHannah,Tarzie and the D&G team are by far the best agents that we have worked with in a very long time! They were very helpful and efficient and just a joy to deal with! Highly recommend!
Dear Julia, we really appreciate your recommendation! Best wishes from everyone at D&G
5/5
GoogleElizabeth was amazing she made sure we found the place we wanted exactly she was very helpful and patient and always available!!
5/5
GoogleWe have been working with Douglas & Gordon Kensington for a few years now, I communicate regularly with Evie and cannot recommend highly enough. The office is quick to respond and incredibly helpful, a pleasure to work with!
Dear Natalie, how kind of you! Thanks and best wishes from everyone at D&G
5/5
GoogleMy agent Elizabeth was absolutely great and helpful. I had a great experience with her and Douglas & Gordon.
5/5
GoogleHave recently purchased a property with Douglas and Gordon through Ed Jephson - would throughly recommend. Ed provided a great service, always ready to listen, professional and very easy to talk to. At offer stage, he helped immensely making sure that is was quickly and decisively agreed. I felt confident leaving it all with him. Would definitely be the first person and agency I would contact if and when I sell/buy again.
5/5
GoogleGreat experience with Charlotte. Although we ended up finding a flat elsewhere out experience with her has been brilliant. Communication on all fronts has been very quick and professional.
Hi Zak, thanks for writing this review. We're so pleased to hear you've had a great experience working with Charlotte. Best wishes from the Douglas & Gordon team in Kensington
5/5
GoogleCharlotte White-Smith helped me with my search for a rental in the Notting Hill area. Charlotte along with her team were super professional and helpful. Would highly recommend!PositiveProfessionalism
Dear James, thank you very much for writing this fantastic review! Best wishes from everyone at D&G
5/5
GoogleWe had an excellent experience with D&G Ken Church Street. We appointed two agencies as this was the first time we were renting out our flat. D&G were significantly more professional, transparent, and easy to deal with than the other agency. The staff are extremely nice. If we had to put the flat on the market again, we would do it on a sole basis with them.
5/5
GoogleVery professional service from Luan Valerio, would highly recommend.
Hi Omartantawy@gmail.com Omartantawy, thank you for taking the time to write a review! We love hearing positive feedback. The Douglas & Gordon Estate Agents Kensington is always here if you need anything!
5/5
GoogleHad a lovely experience with Tarzie. Couldn’t ask for a better customer service. She has been really responsive and professional. Always willing to help ! Thank you
Dear Kaki, thank you very much for taking the time to write this great review! Best wishes from everyone at D&G
5/5
GoogleSuch a great experience with this estate agent. I’ve had so many awful experiences when renting in London prior, I highly recommend.PositiveResponsiveness, Professionalism
Dear Amy, we really appreciate your recommendation! Best wishes from everyone at D&G
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Douglas and Gordon's London office has 220 reviews across 1 platform: 220 on Google.
Douglas and Gordon London is rated 4.9 out of 5 across all 220 reviews, and 4.9 out of 5 on Google from 220 reviews.
Yes. In The Trusted Agent 2026 awards: Douglas and Gordon, London won Trusted Agent.
Douglas and Gordon London, 172 Kensington Church Street, Kensington, London, W8 4BN.
