Trusted Agent profile · London
★★★★★
284 reviews across 1 platform
81 Nightingale Lane, Balham, London, SW12 8NX
Part of Douglas and Gordon, see every office.
Douglas and Gordon's office in London, at 81 Nightingale Lane, is rated 4.9 out of 5 across 284 reviews on 1 platform, including 284 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Douglas and Gordon, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleGreat experience with Douglas & Gordon at Balham, especially Emlyn and Hannah who sucessfuly helped us find tenants for our flat. From initial instruction they kept in regular contact regarding number of viewings, and provided detailed feedback throughout the process. Would definitely recommend them.
5/5
GoogleMy contact at D&G is Oliver and he has been great to work with...my property sold quickly, a second and unexpected back up offer materialised and he found me my next property enabling him to manage me through the process end to end. I would (and have) recommended D&G.PositiveResponsiveness, Quality, Professionalism
Hi Daniel, thanks for writing this great review. We're delighted to hear you had a great experience working with Oliver. A big congratulations on the sale of your home, as well as finding your next property! Best wishes from the Douglas & Gordon team in Balham
5/5
GoogleGeorgia has been absolutely fantastic with helping me find a flat. Unfailingly helpful, full of advice and incredibly kind; she has made the whole thing so much easier and a lot of fun. She is a real credit to D&G Balham.
5/5
GoogleWe have been working with D&G Balham (both Lettings and Sales) for a while now and have nothing but good things to say. Marlene is a great point of contact for me, quick to respond and a pleasure to deal with!
5/5
GoogleJoel was super helpful through our property search talking us through the various points to consider while buying a property and this helped us frame our ideas much better! Thank you Joel!!PositiveResponsiveness, Quality, Professionalism
1/5
GoogleD&G delete bad reviews. Posted one 24 hours ago due to a shambolic experience with them as a property management company over the last year. In keeping with their attitude and dishonesty, they've removed my post. Do not trust, nor use this company if using them to manage your property. Would give 0 stars if possible
Dear Mr Pallace, we are very sorry to hear this. Our policy is not to delete any reviews, as you can see across the company’s various office pages. Happily 99% are highly rated, but clearly not in your instance. We are looking into how your original review was removed and your Area Director will be following up with you to understand in detail the facts relating to your property. For your information, we may decide to subsequently remove this review from the Balham office page, as we understand that the property in question is in Streatham, in the meantime kind regards, D&G
5/5
GoogleGreat customer service and focus to making your house search and move the easiest thing you’ve ever done. Their focus to local communities and school is also admirable, with numerous generous partnerships with schools in the Balham area. A true local business, with outstanding service required to succeed in a global city like London.
Dear Biagio, many thanks for taking the time to write this lovely review. Best wishes from everyone at D&G
5/5
GoogleI highly recommend Emlyn, Kitty and the whole team at Douglas & Gordon in Balham. They went the extra mile to help us find our dream flat and made the whole process stress free. 5 stars for amazing customer service!
5/5
GoogleDan gave us a brilliant service. He was quick to understand the kind of property that we were after and didn't waste our time with properties that we would never consider. He also went the extra mile and persuaded a reluctant tenant to let us view a property when we were tight for time.
Dear Andy, that's great to hear. Many thanks and best wishes from all of us at D&G
5/5
GoogleFantastic support for the annual Endlesham Road Street Party! Emelyn is so enthusiastic about the local community and this really shone through during this year's event. We genuinely wouldn't be able to run it without D&G's support.
5/5
GoogleAt Homeppl, we have been working with Emlyn and the D&G Balham team for over a year. Their professionalism, enthusiasm and integrity made our partnership delightful. Combined with a great deal of transparency and a personal touch, we thoroughly recommend them as business partners and have no hesitation in recommending their services! ??
Dear Ata, how kind of you to take the time to write this. Many thanks and best wishes from all of us at D&G
5/5
GoogleI have been dealing with Donovan at the agency. I have to say he represents the company in a highly professional manner. I and am very impressed with the service I received from him. 5 stars all the wayPositiveProfessionalism
Hi Bal, a big thank you for taking the time to leave this 5-star review, as well as your recommendation of Donovan. Best wishes from the Douglas & Gordon team in Balham
5/5
GoogleIt was an absolute pleasure to deal with Donovan when looking for our new home. He was incredibly responsive, helpful and passionate about helping us find our new home. We wouldn’t want to go with a different estate agent again! - Kate and Charlotte
Hi Kate, thanks for writing this lovely review, and for your recommendation of Donovan. We are thrilled to hear you wouldn't want to go with another estate agent other than D&G! Best wishes from the Douglas & Gordon team in Balham
5/5
GoogleFantastic experience with D&G in Balham. Hannah was very helpul throughout the process and got us moved into a flat within the week. Great communication along the way and an all round great experiece! Thanks Hannah!
5/5
GoogleDave Newport (Residential Sales Mgr) was incredibly professional and helpful to us (as buyers). He was friendly and didn't push us in the way other agents have done in the past, which we really appreciated. He seemed like a genuine person that I'd love to do business with again.
Dear Dev, we are so pleased to hear you have had an incredible experience with Dave! Best wishes from everyone at D&G
5/5
GoogleMy housemates and I had a very positive experience with Rebecca Ross in the lettings team at the Balham office. She provided a helpful and professional service which allowed us to successfully find our new home.PositiveResponsiveness, Professionalism
Hi Nick, a huge thank you for writing this lovely review. We couldn't agree more - Rebecca is a fantastic member of the team and we're so pleased to hear you've had a great experience working with her. Best wishes from the Douglas & Gordon team in Balham
5/5
GoogleEmlyn has an ability to make you forget that this is Work. As a property manager to HNWI I always found Emlyn charming, funny and the consummate professional. Even the most drama filled tenancy change has always ended well. Top Class!!! Ania JurkiewiczPositiveProfessionalism
Dear Luke, we are so thrilled to hear this! Thank you for your recommendation, we truly appreciate it. Emlyn is great isn't he! Best wishes from Douglas & Gordon
5/5
GoogleOur agent was Jon at Douglas & Gordon, he was a pleasure to work with, was very responsive and professional. He helped us find a property we love quickly and was very kind and friendly in the process! Would highly recommend.PositiveResponsiveness, Quality, Professionalism
Dear JP, that's great to hear! We really appreciate your recommendation of Jon. Best wishes from everyone at Douglas&Gordon
1/5
GooglePlaced an offer which was accepted a week before. All documents and references were provided with immediate affect and full amount paid. Being a Lettings agent myself, I consistently asked whether the landlord had signed the tenancy agreements and terms. I was reassured he is old school and prefers pen and paper over electronic signatures and would be signing them shortly. We were moving on the Saturday and we’re told the evening before that we could no longer move into the property we have just signed up for without any firm reason. Being an agent myself I most definitely believe this situation could have been prevented. We were not given any help in finding a new flat.
5/5
GoogleThank you so much to D&G for all their brilliant help and much appreciated support to ensure the 2019 Endlesham Road street party was such a success. Emlyn and his team are fab!
5/5
GoogleWe had an excellent experience with Joel at Douglas & Gordon Balham. He was patient, clear and very efficient. Always picked up the phone and answered our questions throughout - a top estate agent for first time buyers, would highly recommend!
Dear James, congratulations on the purchase of your first home! Best wishes from everyone at Douglas & Gordon
1/5
GooglePlaced an offer which was accepted a week before. All documents and references were provided with immediate affect and full amount paid. Being a Lettings agent myself, I consistently asked whether the landlord had signed the tenancy agreements and terms. I was reassured he is old school and prefers pen and paper over electronic signatures and would be signing them shortly. We were moving on the Saturday and we’re told the evening before that we could no longer move into the property we have just signed up for without any firm reason. Being an agent myself I most definitely believe this situation could have been prevented. We were not given any help in finding a new flat.
1/5
GoogleThis review is only for the Balham office as I cannot comment on services provided by other teams and would not want to tar the whole company with the same brush. Before I write of the misfortune I have had dealing with these cowboys I will first highlight, like all dirty dealers masquerading as professionals, the delightful team in Balham edit this review page. They remove any comments that expose the incompetence that I have found inherent in the branch and come back with a generic “happily 99% are highly rated”, censorship at its best. Let’s start with the letting agent, far from guiding us through the process and assisting with any teething issues as soon as the dotted line was signed she was off before the ink was even dry. She would not return calls or emails and when we eventually responded she palmed us off on to another colleague and spoke to us like strangers not even making any sort of introductions to our new D&G point of contact. As for our time as tenants, we have had FOUR property managers, each one as happy as the last to leave issues raised in good faith for weeks and in some cases months not even attempting to provide any form of customer service, updates or even basic empathy . Hardly the embodiment of what the D&G website refers to as “Your dedicated Property Manager” whom “will be on-hand to offer individual support” To surmise, if you are happy with property managers who never get back to you regarding simple property maintenance , back and forth emails that result in nothing being done or being spoken to in a condensing manner by the letting teams, these are the agents for you. However, you may lose some of your deposit come the end of the tenancy from the damage to the buildings walls caused by hitting it with your head whilst waiting for your “dedicated” property manager to respond.
5/5
GoogleBoth Oliver and Georgia did a great job throughout the process of selling my property. My partner and I trusted and valued their opinions - and overall provided us with a totally different experience from listing the property with another agent (who were unsuccessful for several months). I genuinely believe that at this point we would not have achieved a sale with another agent. It is a huge relief to have exchanged contracts so that we can start to plan our next move with some certainty. Being such a significant event in our lives- of course we found it very stressful, particularly being a difficult time in the market. Being almost at the end of the process now, I can really see the value of someone you trust, with extensive local market knowledge and a cool head to move the transaction forward- which they have done extremely well, without any hiccups whatsoever. I have already sent my brother to his local office of Douglas and Gordon- and will definitely advise other friends in the future to do the same! Thanks again for everything! I highly would recommend the D&G team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Douglas and Gordon's London office has 284 reviews across 1 platform: 284 on Google.
Douglas and Gordon London is rated 4.9 out of 5 across all 284 reviews, and 4.9 out of 5 on Google from 284 reviews.
Yes. In The Trusted Agent 2026 awards: Douglas and Gordon, London won Trusted Agent.
Douglas and Gordon London, 81 Nightingale Lane, Balham, London, SW12 8NX.
