Trusted Agent profile · London
★★★★★
284 reviews across 1 platform
81 Nightingale Lane, Balham, London, SW12 8NX
Part of Douglas and Gordon, see every office.
Douglas and Gordon's office in London, at 81 Nightingale Lane, is rated 4.9 out of 5 across 284 reviews on 1 platform, including 284 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Douglas and Gordon, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleSo appreciated the friendly and engaging staff from D&G who enthusiastically supported the Endlesham Road Street Party on Sunday 8th July. Special thanks to Kesha & Alice who worked tirelessly behind the scenes in the weeks leading to the Street Party and Emlyn, Dave, Georgia and Hannah who were brilliant on the day! Thanks everyone! Looking forward to the 2019 Street Party!
5/5
GoogleCan't recommend enough, great service provided and found a fab flat. Hannah was the agent that we dealt with, she was super friendly, helpful and professional. Very pleased.
Dear Ellen, that's lovely to hear. Thank you. Best wishes from all of us at D&G
5/5
GoogleA big thank you to Amy Cooke for her help with my purchase - highly recommended!PositiveResponsiveness, Quality, Professionalism
Dear W, thank you for taking the time to write this great review of Amy! Best wishes from everyone at Douglas&Gordon
5/5
GoogleGreat estate agents, both Rebecca and Lois were extremely helpful and communicative throughout the entire process
Hi Duncan, thanks so much for writing this review. We're so pleased to hear you had a great experience working with Rebecca and Lois. Best wishes from the Douglas & Gordon team in Balham
5/5
GoogleAgent Daniel was friendly, considered and willing to go the extra mile throughout the process. Very smooth process from start to finish. Love our new place!
Dear Daniel, so pleased that our "Agent Daniel" did such a great job for you. Many thanks for sparing the time to write this and best wishes from all of us at D&G
5/5
GoogleRebecca was really reactive and understanding. Thank you for your help 🤗PositiveResponsiveness, Professionalism
Hi Nicolas, a big thank you for taking the time to leave this 5-star review, as well as your recommendation of Rebecca. Best wishes from the Douglas & Gordon team in Balham
5/5
GoogleThank you D&G (especially Dan F) for your efficiency finding us an emergency rental very fast with an efficient, quick and non complicated, professional approach.
...and thank you, Juliet, for taking the time to write this! Best wishes from all of us at D&G
5/5
GoogleWe have been working with Emlyn and his team in thr Nightingale Lane office. They are truly a breath of fresh air - professional, caring, pro-active, flexible and, most of all, they get the job done without question. Property is an emotional rollercoaster and D&G allowed for a very comfortable ride. I would recommend them without hesistation.
5/5
GoogleReliable and professional agency. Great and friendly staff. Special thanks to Emlyn and Daniel for helping us with early lease termination. Highly recommended!
Dear Paulina, so kind of you to recognise and recommend us like this - we're thrilled. Many thanks and best wishes from all of us at D&G
5/5
GoogleI'd highly recommend D&G for any propery search. Donovan especially made my search hassle free (if anything I caused him more hassle than he caused me). They were responsive, attentive, very clear in everything I needed to know about my new tenancy and managed to find a house and process all my documents within a weekPositiveResponsiveness, Quality, Professionalism
Hi O, thanks so much for taking the time to write this recommendation. We are so glad you had a wonderful interaction with Donovan, and look forward to working with you in the future! Best wishes from Douglas & Gordon in Balham
5/5
GoogleIt’s great to see a local estate agent really supporting the local community. It’s an industry that often gets a bad press, but the guys at D&G literally put their money where their mouth is with generous support of Alderbrook Primary School. So many kids will now benefit from the extra facilities and equipment this money will buy, it’s much appreciated. Thank you and Merry Christmas!
Dear Nadia, you're very welcome - we love supporting our local community! Merry Christmas and best wishes from everyone at D&G
5/5
GoogleJon and the team were very responsive and helpful throughout the letting process. Thanks a lot guys!
Dear David, this is wonderful to hear! Best wishes from everyone at D&G
5/5
GoogleWe have used Douglas & Gordon for many years to manage one of our properties. Our recent experience completely changed when Emlyn Akoto-Dwemoh took over responsibility. His personal and professional approach combined with his strong attention to detail restored our faith in dealing with estate agents. Our only hope is that we will continue to have the privilege of working with him for many more years to come.
Dear Rene, just the best feedback! Thank you so much, and best wishes from all of us at D&G
5/5
GoogleI recently purchased a property through Douglas & Gordon, Balham branch. They provided an excellent and reassuringly professional service. Hannah Downey, sales negotiator, was communicative and organised and she helped guide the transaction when it hit inevitable obstacles. From a buyer's perspective, I would recommend Douglas & Gordon to anyone in the area.
Hi Rory, thanks so much for taking the time to leave us a 5-star review! We are delighted to hear you had an easy and stress-free experience working with Hannah. Best wishes from the Douglas & Gordon team in Balham
5/5
GoogleHannah helped us find the perfect property which fulfilled all of our requirements. After the offer was accepted she was extremely professional and was always on the front foot to drive things forward, making sure both sides were informed with the state of play. Would highly recommend to anyone and wouldn't hesitate to use D&G again in the future.
Dear Milly, we are so pleased to hear this! Thank you very much for your recommendation of Hannah & the team. Best wishes from everyone at Douglas & Gordon
5/5
GoogleEmelyn and Hannah were so helpful helping me to find a rental flat at short notice. Even though we ended up going with a different property because it was larger, Emelyn went above and beyond to keep me informed and smooth the process. Would definitely recommend their services to others
5/5
GoogleDid not end up renting a place with them. However, Rebecca our agent was very professional, patient and caring. She listened to us, and understood what we were looking for. She went above and beyond to provide excellent customer service, and we would not hesitate to contact them if we are looking to move in the future.PositiveResponsiveness, Professionalism
Hi Mees, thank you so much for taking the time to write this great review and for recommending Rebecca. We are happy to hear she went over and above to provide such excellent customer service. Best wishes from the Douglas & Gordon team in Balham
5/5
GoogleJoel was top draw in helping us with our search for our first home. His knowledge of the area, expierence and advice he gave was extemely helpful for us to make our final decision Appreciate the help and your patience during the search 👍PositiveResponsiveness, Professionalism
5/5
GoogleI had the pleasure of working with both Emlyn and Daniel just before Christmas. They quickly found appropriate tenants for my flat and then carried out various helpful tasks enabling the rental to be finalised smoothly. Kept in regular contact with me and nothing was too much trouble. Highly recommend this Balham Estate Agency , where courtesy and customer care is a top priority!
Thank you so much for this review, it means a great deal to us. Best wishes from everyone at D&G
5/5
GoogleFantastic experience with Georgia Elliott at Douglas & Gordon - I’d thoroughly recommend her. She was always very friendly, professional, proactive, and helpful during my property search and made the whole process very easy for me. Although I didn’t buy my property through her in the end, she will be top of my list if I do come to sell in the future!
Dear Alex, we're delighted to read this - thanks so much! Best wishes from all of us at D&G
5/5
GoogleDouglas & Gordon Balham has great, responsive customer service, and brings deep knowledge of the local market. But in addition to helping us secure a home, the team is also a valuable contributor to the community, lending support to local schools and children. The staff is always quick with a smile and a wave as my children walk by.
Dear Adam, many thanks for taking the time to write this lovely review! Best wishes from everyone at D&G
5/5
GoogleD&G Balham provided an outstanding service through the purchase process. Our agent, Joel, was particularly helpful in answering all calls, questions and queries, in addition to pushing for exchange and completion as soon as possible per our request. Would highly recommend their service for anyone looking to purchase a property in the area.
Dear Alex, we really appreciate your recommendation! Best wishes from everyone at D&G
5/5
GoogleWe had a great experience working with Douglas & Gordon when purchasing our property. Our sales negotiator, Georgia Elliott , was an absolute pleasure to work with from start to finish and made us feel well looked after throughout the whole process. She was professional, quick to respond (always) and helpful in every situation. We would thoroughly recommend D&G.
Dear Imogen, we live for recommendations like yours! That's very kind of you. Many thanks and best wishes from all of us at D&G
5/5
GoogleDouglas and Gordon have been the best estate agent I’ve worked with in SW London particularly in terms of proactivity to help find us the right place. Thanks a lot to Rebecca Ross who’s constantly updating us with new options and honest advice!PositiveResponsiveness, Quality, Professionalism, Value
Hi Peter, thanks so much for writing this review. We're so pleased to hear you had a great experience working with Rebecca. Best wishes from the Douglas & Gordon team in Balham
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Douglas and Gordon, London won Trusted Agent.
