Douglas and Gordon reviews

★★★★★ 5/5

Google

What a fantastic experience selling my house in Balham with Douglas and Gordon. Tom Yeomanson is a true professional. He knows the local market very well, provides invaluable advice, is pragmatic and shepherds the process from start to finish in a very delicate and sensitive manner. I had previously tried to sell the house using two other local agents - both times it failed. What was different? Amongst many other reasons Tom takes full responsibility and manages the sale himself rather than passing it off to a more junior member of the team (which is what happened with the others). He takes personal pride and commits himself fully. I couldn't recommend Tom and D&G highly enough.

Paul · 13 March 2026

★★★★★ 5/5

Google

Working with Tom Yeomanson to sell my house was an outstanding experience from start to finish. The entire process was incredibly smooth and required very little effort on my part, Tom handled everything with professionalism, efficiency, and clear communication. I was especially impressed by how seamless he made the whole transaction feel. If you're looking for someone who truly knows what they're doing and makes selling your home stress-free, Tom is the agent to call. I would 100% work with him again in the future!

Jérôme · 22 August 2025

★★★★★ 5/5

Google

Hannah Kavanagh - Manners has been known to me for several years, where she was an agent responsible for the rental of my apartment in London. When one lives abroad you need to have your mind at rest that your property is well managed and that the person responsible is on top of things, I can say that you will find Hannah provides that peace of mind and is a safe pair of hands to take care of all aspects of property management.

Warren · 3 August 2025

★★★★★ 5/5

Google

If only every estate agent was like Tom Yeomanson from Douglas and Gordon! I couldn't fault the support he gave, from first meeting right through to the final legal documents. Tom will always be honest with you and guide you along the process with his knowledge. I wouldn't hestitate to recommend Tom to any of my family or friends. Tom made what is normally quite a stressful process, feel a lot easier to cope with!

Sophie · 22 August 2025

★★★★★ 5/5

Google

Hannah was amazing! Super great with communicating every step of the journey of buying a flat, and also accommodated extra visits around my tight schedule! She was truly so professional and super grateful to have worked with her :)

Bhavishya · 22 June 2026

★★★★★ 5/5

Google

I sold my flat through Douglas and Gordon and would recommend them. I worked with Hannah who was always responsive and was dedicated to helping me find a buyer.

Fiona · 22 June 2026

★★★★★ 5/5

Google

Hannah was great from start to finish on our flat sale! Very friendly and approachable and got us a great price in a tough market - would definitely recommend!

Zoe · 13 March 2026

★★★★★ 5/5

Google

First class service! Very impressed, thank you Tom! D+G outperformed the dual agent that we instructed first!

Tom · 22 May 2026

★★★★★ 5/5

Google

I bought my Balham flat from Douglas & Gordon over twenty years ago and am very glad that I went back to them to sell it. Tom Yeomanson’s suggestion that I should try to market the property, ravaged by unanticipated structural work, ‘as a shell’ proved to be truly inspired, with prospective buyers flocking to take advantage of this perhaps rare opportunity. While I was 300 miles away in North Wales, Tom steadily steered the sale to a conclusion that left all parties very satisfied. He was an absolute godsend.

David · 13 December 2025

★★★★★ 5/5

Google

We were very pleased with the service provided by Tom Yeomanson of D&G. As explained at the start, Tom looked after all aspects of the dale of our house (viewings, offers, negotiations, troubleshooting, etc.) and kept us informed at all stages, even when we were overseas. With his help we achieved the asking price (higher than valuations by other agents).

Jeremy · 22 May 2026

★★★★★ 5/5

Google

Hannah let one of my flats in Pimlico whilst I was abroad. I was kept up to date with viewings, offers and references. Hannah is a good professional and curtious. I would recommend her highly as a quality letting agent.

Kurt · 3 August 2025

★★★★★ 5/5

Google

Very efficient and helpful. Tom was knowledgeable and accommodating. He had a good relationship with the seller and this made the process as smooth as possible.

Sally · 13 November 2025

★★★★★ 5/5

Google

We had a fantastic experience with Douglas & Gordon. Our broker was Tom Yeomanson who was extremely helpful and supportive throughout the entire process with great communication. We would highly recommend Tom and Douglas & Gordon for your purchase/ sale - we had a very professional experience and a smooth / quick exchange.

Charlotte · 1 December 2024

★★★★★ 5/5

Google

Tom Yeomanson was amazing throughout the whole process. He really took the time to understand the property and price it just right, and immediately had buyers in mind who would be interested. We had a rocky time with solicitors on both …

Flora · 13 April 2025

★★★★★ 5/5

Google

We have worked with Hannah Kavanagh - Manners for many years now. She’s very professional, pragmatic and always a pleasure to work for I would highly recommend working with her

Fergus · 3 August 2025

★★★★★ 5/5

Google

Douglas & Gordon in Balham were fantastic not only in helping us find a perfect house to rent, but also through the entire process once our decision had been finalised. Ciarnan was amazing in making this happen! We will certainly contact Ciarnan again in the future.

Naomi · 1 December 2024

★★★★★ 5/5

Google

Thank you Douglas and Gordon, you have been wonderful. Hannah has been personable, realistic and proactive in supporting us through getting the property to market.

Zoe · 31 July 2025

★★★★★ 5/5

Google

The team at D&G Balham, particularly Sian-Louise, were absolutely brilliant in getting our property to market and under offer asap. A lot of work went into getting the property prepared and staged with which D&G were a huge help. In the end we went under offer just fours days after going to market. What else can you say but job well done! We also have some legal issues with the property which help up completion but again Sian-Louise and team were a huge support and helped us get the deal closed in the end. Happy clients, thanks D&G!! Would be recommending them to anyone in the area.

Peter · 30 July 2022

★★★★★ 5/5

Google

Despite finding a place to rent with another company, I was very pleased with the service and dedication of Douglas and Gordon Balham to find me a home. They were attentive to my property requirements, quick to update me with progress and always in communication. I would like to make a special mention to Donovan who worked very hard for us, the most helpful and friendly estate agent. And to Lois, who was also great to work with, very proactive and polite. Thank youPositiveResponsiveness, Professionalism

Chantelle · 22 June 2022

★★★★★ 5/5

Google

Great experience selling our flat through the Douglas and Gordon team. Simple and quick onboarding process, regular updates and open communication, pragmatic and helpful advice, negotiated well to achieve final price. In particular Oliver was helpful at the outset in setting everything up, and Jesse drove the sale through to completion. A slight premium on fees compared with the market, but as with most things in life, you get what you pay for and I would make the same decision if I had my time again.PositiveResponsiveness, Quality, Professionalism

Benjamin · 22 June 2022

★★★★★ 5/5

Google

To be honest before I met Rebecca, life was looking pretty bleak. We were searching for a house for about 6 months without any success and then suddenly Rebecca and the D&G stepped into the ring and found us one in under a month in a super competitive market. Big thanks to Rebecca and the team for the help they gave us in trying to find a new place. We look forward to moving into the new pad!

Thomas · 30 July 2022

★★★★★ 5/5

Google

I aborted a purchase through a competitor owing to the lack of communication from the estate agent and was then lucky enough to find an even better property marketed by D&G. My initial agent was a chap called Joel who was super engaged. He left and at that point i was worried he would be replaced with someone not as professional. I was very happily surprised! Amy Cooke was amazing: picked up the account with zero fuss and awesome continuity, kept pressure on both buyer and seller and managed to get us over the finish line last week! Thanks Amy for making the whole process seamless and easy. Well done for the awesome communications. If your boss is reading this, please pay her a BIG bonus for being awesome! :-)PositiveResponsiveness, Quality, Professionalism, Value

Jamie · 27 August 2021

★★★★★ 5/5

Google

Tom Yeomanson was invaluable in helping us smoothly sell our 2 bed flat in Balham. We really valued his solid experience of the market and felt we were in good hands throughout the whole process. Very grateful also to Ed who was fantastic …

Sajjad · 22 August 2024

★★★★★ 5/5

Google

I aborted a purchase through a competitor owing to the lack of communication from the estate agent and was then lucky enough to find an even better property marketed by D&G. My initial agent was a chap called Joel who was super engaged. He left and at that point i was worried he would be replaced with someone not as professional. I was very happily surprised! Amy Cooke was amazing: picked up the account with zero fuss and awesome continuity, kept pressure on both buyer and seller and managed to get us over the finish line last week! Thanks Amy for making the whole process seamless and easy. Well done for the awesome communications. If your boss is reading this, please pay her a BIG bonus for being awesome! :-)

J · 30 July 2021