Trusted Agent profile · London
★★★★★
284 reviews across 1 platform
81 Nightingale Lane, Balham, London, SW12 8NX
Part of Douglas and Gordon, see every office.
Douglas and Gordon's office in London, at 81 Nightingale Lane, is rated 4.9 out of 5 across 284 reviews on 1 platform, including 284 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Douglas and Gordon, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
GoogleDouglas and Gordon have been wonderful throughout the renting process. Hannah was excellent and always helpful and professional no matter how big or small my query. I would definitely use them again and would recommend to anyone looking to rent.
Dear Georgina, thanks from all of us at D&G for your kind review and recommendation - it is greatly appreciated. Best wishes
5/5
GoogleEm, Oliver and the team from D&G Balham are brilliant! They recently sponsored our Summer Fair. As a small local school, we really appreciated the support in the lead up to the fair, and their partnership throughout! Highly recommend!
Thanks so much Christina! Best wishes from everyone at D&G
5/5
GoogleVery happy with the service. We relocated from a different country and needed to move fast. Dan was very professional and helpful, did the viewings online via video calls and managed the paperwork swiftly. Highly recommend working with them.
Dear Nilanjan, thank you for the kind words. Best wishes from all of us at D&G
5/5
GoogleWe had a long road to travel. Our flat was a leasehold and the mansion block was going through a change in management companies. The new management company was desperately needed as the old one left the building with a list of repairs and maintenance. The flat is lovely but getting through all that was a longer slog than one normally goes through. Hannah sold our flat and was simply the best. She was responsive and always there for questions and queries from the us as well as the buyers. She orchestrated the process of offer to exchange to complete like a maestro. Also, it should be noted that we did have to make some adjustments to our asking price at the advice of Oliver the sales manager and it was exactly what was required to get the right buyers across our threshold. A great team all around and you will be in good hands.PositiveResponsiveness, Professionalism
Hi Ed, thank you for writing this review. We're delighted to hear how happy you are with the service you've received from Hannah & Oliver, and that you received the result you were looking for. Best wishes from the Balham team
5/5
GoogleDealt with Amy Cook who was very straightforward and transparent. Amy was also incredibly responsive at every step of our purchase helping exchange and completion to happen in timely fashion.PositiveResponsiveness, Professionalism
Dear Adrien, we are so pleased to hear this. Thank you very much for taking the time to write this lovely review. Best wishes from Douglas & Gordon
5/5
GoogleAn excellent team who looked after my sale extremely well from beginning to end. Hannah and Oliver were brilliant and so professional whilst being incredibly friendly and helpful.PositiveResponsiveness, Quality, Professionalism
Dear Vicky, that's wonderful to hear! We really appreciate your recommendation of Hannah, Oliver & the team. Best wishes from everyone at Douglas&Gordon
5/5
GoogleMy daughter and her friend had been looking for a flat to rent and had some pretty bad experiences with other Letting Agents. From the first contact Emlyn, the Lettings Manager at Balham was brilliant. He understood what they needed and dealt with all queries and questions without fuss. They moved in quickly and Emlyn has continued to assist. Knowledge, efficiency, positive attitude and a happy smile. Well done!
5/5
GoogleI have had a lovely experience with the entire sales team at Balham, Dave and Oliver have been lovely and very accommodating, and Marlene was always very helpful. Would highly recommend using over any other agent!
Dear Jools, that is very kind of you to take the time to write this and also such lovely words about our Balham team - many thanks. Best wishes from everyone at D&G
5/5
GoogleRebecca was exceptionally professional, always extremely responsive and a clear asset to Douglas & Gordon. Should be promoted if anythingPositiveResponsiveness, Quality, Professionalism, Value
Hi Fraser, thanks so much for writing this review. We're so pleased to hear you had a great experience working with Rebecca. Best wishes from the Douglas & Gordon team in Balham
5/5
GoogleRebecca was extremely helpful in our search for a house, even though we went with another agent in the end the advice that she gave us was invaluablePositiveResponsiveness
Hi Jack, thanks for writing this 5-star review, we really appreciate it. We're thrilled to hear you had a great experience working with Rebecca on your search! Best wishes from the Douglas & Gordon team in Balham
5/5
GoogleAmazing experience using Douglas&Gordon in Balham. Hannah and Emlyn were a pleasure to work with, efficient, helpful and kind. I felt they genuinely cared for my needs, all requests I had were implemented. Fantastic communication throughout the process, definitely different to any other agency I have dealt with in the past. I could not have asked for a better service from the Lettings team, a cut above the rest!
5/5
GoogleGreg was a great help in our property search, always professional and informative and happy to help. Highly recommend D&G
Hi Eoghan Winchcombe, thanks so much for taking the time to write this recommendation. We are so glad you had a wonderful interaction with our team, and look forward to working with you in the future! Best wishes from Douglas & Gordon Estate Agents Balham
5/5
GoogleRebecca was so so helpful, patient and prompt with the whole process of getting me and my pups into a comfortable new home!
Hi Georgia, thanks for writing this review, we really appreciate it. We're thrilled to hear you had an excellent experience working with Rebecca and that you and your pups managed to find the perfect home! Best wishes from the Douglas & Gordon team in Balham
5/5
GoogleWe can highly recommend this company. Tom, our estate agent, went the extra mile to help us find the perfect house.
Dear Lucille, thank you so much for taking the time to leave such a lovely review :) We are so pleased to hear that you had a great experience with Tom. Best wishes, D&G
5/5
GoogleRebecca and Lois were both very welcoming and helpful when helping us find a flat recently! Professional and clear throughout the process
Hi Francis, thanks so much for writing this review. We're so pleased to hear you had a great experience working with Rebecca and Lois. Best wishes from the Douglas & Gordon team in Balham
5/5
GoogleD&G Balham recently sponsored the Festive Fair at Alderbrook Primary School. It is a great community event for our primary school, where parents, children, staff and carers gather together for a fun family day out. These events raise money which is used to enhance the learning experience of our children. It was great that D&G not only sponsored our event, helping us to maximise our fundraising efforts, but they also got involved in their local community by volunteering at the event. Many thanks from the Alderbrook PTA.
Dear Lisa, I am so delighted to read this - thank you. Best wishes from all of us at D&G
5/5
GoogleHannah Donnan and the team at B&G Balham were a pleasure to work with. Hannah connected us with a fantastic place to live that really suits us. I highly recommend this agency!
Dear Danielle, how kind! Thanks so much and best wishes from all of us at D&G
5/5
GoogleD&G Balham recently sponsored the Festive Fair at Alderbrook Primary School. It is a great community event for our primary school, where parents, children, staff and carers gather together for a fun family day out. These events raise money which is used to enhance the learning experience of our children. It was great that D&G not only sponsored our event, helping us to maximise our fundraising efforts, but they also got involved in their local community by volunteering at the event. Many thanks from the Alderbrook PTA.
Dear Lisa, I am so delighted to read this - thank you. Best wishes from all of us at D&G
5/5
GoogleExcellent customer experience from Jon Pokorny, exceptional in managing our enquiries and providing efficient feedback. Provided a real human touch. Thank you Jon, a real credit to D&G!
Dear S S, we are so pleased to hear you had a great customer experience! Best wishes from everyone at D&G
5/5
GoogleRebecca was so so helpful, patient and prompt with the whole process of getting me and my pups into a comfortable new home!
Hi Georgia, thanks for writing this review, we really appreciate it. We're thrilled to hear you had an excellent experience working with Rebecca and that you and your pups managed to find the perfect home! Best wishes from the Douglas & Gordon team in Balham
5/5
GoogleI dealt with Rebecca Ross in the office and found her beyond helpful and really engaged in the desires of her clients
Hi Rocky, thanks for writing this lovely review, and for your recommendation of Rebecca. Best wishes from the Douglas & Gordon team in Balham
5/5
GoogleIt was a pleasure to work with Douglas & Gordon ,I will definitely go back there. Thanks guys, thanks Jon, thanks Emlyn!
Dear Gabriel, we look forward to working with you again in the future! Best wishes from everyone at Douglas & Gordon
5/5
GoogleJesse and the team were excellent at getting our move sorted against a tight deadline, thanks again Jesse!
Hi Barney, thanks so much for writing this review. We're so pleased to hear you had a great experience working with Jesse. Best wishes from the Douglas & Gordon team in Balham
5/5
GoogleA real pleasure working with Marlene, Emlyn, Jon and the team at D&G Balham. Keep up the great work!PositiveResponsiveness, Quality, Professionalism, Value
Thank you very much for this feedback! Best wishes from the Douglas&Gordon team in Balham
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Douglas and Gordon's London office has 284 reviews across 1 platform: 284 on Google.
Douglas and Gordon London is rated 4.9 out of 5 across all 284 reviews, and 4.9 out of 5 on Google from 284 reviews.
Yes. In The Trusted Agent 2026 awards: Douglas and Gordon, London won Trusted Agent.
Douglas and Gordon London, 81 Nightingale Lane, Balham, London, SW12 8NX.
