Trusted Agent profile · London

Conran Estates London reviews

★★★★★ Excellent

583 reviews across 2 platforms

221 Greenwich High Road, Greenwich, London, SE10 8NB

Part of Conran Estates, see every office.

Conran Estates's office in London, at 221 Greenwich High Road, is rated 4.8 out of 5 across 583 reviews on two platforms, including 569 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

569

Reviews on Google

This office

Facebook logo

4.3 / 5

14

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Conran Estates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

1/5

Google

Absolutely terrible service by Wayne West Agreed to pay a holding deposit and shortly after I sent the money out, Wayne sent me a message saying that the landlord has changed his mind and considering another offer while still retaining my money. I tried to call him through my registered mobile number but Wayne did not pick up the phone followed by a text message "Just out on a viewing at the moment I'll call back when I'm in the office". Did not believe him and rang the office through another number but guess who? the same Mr. Wayne. The way he dealt with me and tried to retain the funds unfairly was literally fraudulent awful experience. I popped into the Charlton Office to speak to someone. luckliy a lady sorted the problem getting in touch with the guy. They finally refunded me.

Emre · 29 June 2023

Agent replied · 29 July 2023

Hi Emre, I am so sorry to read your 1-star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Regards Kelly

5/5

Google

Tamer and everyone at Conran were so helpful and approachable throughout the buying process. When things looks a little hairy Tamer was able to help and smooth things out to make sure that everyone was happy. We're so thrilled with our flat and can't recommend Conran Greenwich enough!PositiveProfessionalism

Miriam · 25 August 2021

Agent replied

Hi Miriam, I wish you much happiness in your new home. Thanks for the 5* review. Regards Simon

4/5

Google

Doug was professional, helpful and informative. Thank you to the team at Conran for their service through the challenging Covid time of negotiation if the sale. I was not able to be in the UK and appreciate their handling everything for us.PositiveQuality

Kim · 20 June 2022

Agent replied · 19 June 2024

Hi Kim, we are pleased to have helped, especially in such challenging times. Thanks for the review. Regards Simon

5/5

Google

We need to sell our flat in Greenwich quite urgently last year in August. We chose Conran, Doug and Nancie did a great job in arranging the viewing and managed to find a buyer in a very short time. We are very happy with their service and we would strongly recommend Conran if you need an estate agent to sell or rent a property.

ThauYoong · 26 May 2024

Agent replied · 24 August 2024

We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your recent experience with Doug and Nancie. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team

5/5

Google

Doug and the team and Conran Estates Greenwich did a wonderful job supporting us with the purchase of a flat. All telephone calls were responded to immediately. Doug was always friendly, efficient, helpful and very professional. I would certainly use Conran estates if I ever sell the property.

Sally · 17 May 2021

Agent replied

Dear Sally, thank you so much for reviewing the services of Doug. It means a great deal to us. Enjoy your new home. Regards Simon

5/5

Google

We need to sell our flat in Greenwich quite urgently last year in August. We chose Conran, Doug and Nancie did a great job in arranging the viewing and managed to find a buyer in a very short time. We are very happy with their service and we would strongly recommend Conran if you need an estate agent to sell or rent a property.

TY · 20 May 2024

Agent replied · 19 June 2024

We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your recent experience with Doug and Nancie. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team

5/5

Google

We recently sold our house in Greenwich with Conran, and were very happy with the service provided by Doug and the rest of the team. They were attentive and professional throughout the entire process and we have no hesitation in recommending them. Thanks Doug! Pete and Kate.

Pete · 13 July 2021

Agent replied

Hi Pete & Kate, thanks so much for reviewing the service received from Doug. I am so pleased we got you the result you wished for. Regards Simon

5/5

Google

Dougie and the team at Conran put in the hard yards and sold our flat. Doug's wise counsel helped steady the ship and keep us on course throughout. If you are selling, you'd be silly not to go with Conran.

Ryan · 17 June 2022

Agent replied

I can only agree with you about Doug aka Mr Greenwich; he is fab. Thank you so much for recognising Doug's service, it still means lots to him, even after 30+ years serving Greenwich local residents! Warmest regards Simon

5/5

Google

Great service when renting and later when selling my property I've always found everyone there to be very professional. Tamer and Hannah were both very helpful during the sale and they've always responded to any emails I've sent them. Would not hesitate to use them again in future.

Peter · 1 February 2021

Agent replied

Thanks so much for your strong recommendation Peter. I am thrilled that Hannah and Tamer looked after you so efficiently. Warmest regards Simon

5/5

Google

Tamer was fantastic throughout the entire process - liaising between myself and the seller to get a complex leasehold transaction over the line, and pushing where necessary. Would definitely recommend.

Sophie · 30 May 2023

Agent replied · 29 July 2023

Hi Sophie and thank you for your kind review; Tamer will be delighted! Wising you all the best in your new home. Regards Kelly

5/5

Google

Hayden was extremely helpful during the entire process - from viewing it all the way to the referencing/contracts stage. He clarified everything really well and showed a lot of professionalism. Would definitely recommend Conran due to Hayden! On top of that he was extremely responsive, unlike other experiences I've had.PositiveQuality

M · 20 June 2020

Agent replied · 19 June 2024

Thanks Maheera, I am glad that Hayden was, as always, highly efficient. We are here if you need us again and thank you for choosing Conran for your property needs. Regards Simon

5/5

Google

Hayden was extremely helpful during the entire process - from viewing it all the way to the referencing/contracts stage. He clarified everything really well and showed a lot of professionalism. Would definitely recommend Conran due to Hayden! On top of that he was extremely responsive, unlike other experiences I've had.

Maheera · 16 June 2020

Agent replied

Thanks Maheera, I am glad that Hayden was, as always, highly efficient. We are here if you need us again and thank you for choosing Conran for your property needs. Regards Simon

5/5

Google

We worked with Hayden from Conran when purchasing our first home. It was a very nice experience - Hayden was always prompt in his replies to our questions, and he provided useful guidance and made sure the process was pleasant and smooth for us. Overall very professional service. Highly recommend.

Lydia · 16 June 2020

Agent replied

Thank you for your review Lydia. It means so much. Stay safe and enjoy your new first home. Regards Simon

5/5

Facebook

We had a fantastic experience selling our flat with Conran. We initially had a very bad expeience with another local agent and ended up changing to Conran Greenwich. The presentation of their properties is really special and I think thats what drew in so many more viewings than we had seen with our first agent. That being said, Tamar and his team worked tirelessly to sell our property and we were so happy with their professional, down to earth and friendly attitude from start to finish. Hannah was a joy to work with and although it wasn't smooth sailing due to the pandemic, her invested attitude towards our case really made a difference. I really can't recommend Conran enough and thank them wholeheartedly for making a stressful process in a very stressful year as straightforward as possible

Becky · 24 December 2020

5/5

Facebook

We had a fantastic experience selling our flat with Conran. We initially had a very bad expeience with another local agent and ended up changing to Conran Greenwich. The presentation of their properties is really special and I think thats what drew in so many more viewings than we had seen with our first agent. That being said, Tamar and his team worked tirelessly to sell our property and we were so happy with their professional, down to earth and friendly attitude from start to finish. Hannah was a joy to work with and although it wasn't smooth sailing due to the pandemic, her invested attitude towards our case really made a difference. I really can't recommend Conran enough and thank them wholeheartedly for making a stressful process in a very stressful year as straightforward as possible

Becky · 22 December 2020

5/5

Google

Doug is a dedicate professional with a high standard of service. He replies promptly to all emails and helps to smooth things out when needed. I would not hesitate to reach out to him again in the future.

Mel · 17 July 2022

Agent replied

Hi Mel, thank you so much for your lovely review. I am so pleased that Doug was so instrumental in the process. We are here when you need us. Warmest regards Simon

4/5

Google

Our agent Hayden was knowledgable, professional and calm in the face of problem that arose just before a viewing (the flat was locked from the inside, due to not fault of their own). Follow up visits to view & measure the flat were accommodated.PositiveResponsiveness, Professionalism

Natalie · 20 June 2021

Agent replied · 19 June 2024

Hi Natalie, thank you for your review. I am glad that we sorted out the issue with access in the end. Regards Simon

5/5

Google

Doug and team have been great - although representing the seller of the property we were purchasing, I felt they were also acting on our behalf, keeping us in the loop on developments very regularly and helping to iron out wrinkles throughout the purchase.PositiveResponsiveness, Professionalism

Lindsey · 20 June 2021

Agent replied · 19 June 2024

Hi Lindsey, it is a pleasure to have added value to your purchase and thank you for the wonderful 5* review, it means so much to Doug and the team in Greenwich. Regards Simon

5/5

Google

Our property in Greenwich is let and managed through Conran Estates and have been very happy with their service. We have worked with Hayden and Tamer for several years, and they are polite, professional and efficient. They have expert knowledge regarding the area and give us peace of mind as landlords.

Sabina · 29 July 2019

Agent replied

Hi Sabina, thank you so much for such a fabulous review. We are proud to have served you well over the years and thank you for your loyalty as a valued customer of ours. Warmest regards Simon MD

5/5

Google

I was nervous about having my flat valued due to the current covid-19 situation however, Conran and in particular Tamer were brilliant. Tamer performed an in person valuation with the correct PPE, he always stayed 2 meters apart from myself and did not touch anything whilst in the flat. He was not only extremely knowledgeable about the local area and historic trends but also about what to expect in the property market as we come out of lockdown. His advice was insightful and reassuring. Could not recommend Conran enough. A+PositiveResponsiveness, Quality, Professionalism, Value

Freya · 25 August 2020

5/5

Google

We had a really good experience dealing with Conran when buying our first flat. Doug was very helpful and patient all the way through. Would highly recommend them and we would definitely utilise their services again!

Bharath · 15 September 2022

Agent replied

Hi Bharath. I am delighted your experience with us was so good and thank you for taking the time to leave us a review, it is very much appreciated. Regards Kelly

5/5

Google

We purchased a property through Conran's Charlton branch and were delighted with the experience. Our main contact was Abbie Kendall, but we also had interactions - all of which were great - with Michael and Rob. We felt really supported throughout our buying experience. When the first property we were interested in didn't pan out (also listed through Conran), Abbie gave us the heads up about another one that would shortly be coming onto the market which she thought we might be interested in and was very much worth a look. We were feeling a bit disheartened after things didn't progress with the initial property we liked but Abbie really encouraged us to take a look at the other one so we booked in a viewing and made an offer shortly after. Throughout the buying process Abbie was responsive and a pleasure to deal with. When exchange day finally came around, she actually ended up giving us more insight into what was going on across the chain than the agent who was selling our property (but who, funnily enough, was sure to be in touch when the time came to let us know what we owed for the sale of our flat!). I really felt like Conran had our interests, as well as their own clients' interests, at heart throughout the process. Having now moved into the house and met the neighbours I've also only heard good things about this branch. They really seem to know the area and - by the looks of the For Sale boards in the vicinity - seem very established here. Hopefully we won't be looking to move any time soon but if we are in need of an agent in the future we will definitely be looking to Abbie and Conran Estates (and avoiding KFH like the plague!). Thanks Abbie and the team for helping us find a wonderful new home - we're still over the moon!

Joanna · 29 July 2020

5/5

Google

Maev did an outstanding job. Our sale process gained traction as soon as she got involved.

Erwan · 15 August 2026

5/5

Google

We recently sold our property in Greenwich through Conran Estate Agents. Their service was first class from beginning to end. Dough secured the sale and he was very helpful and professional throughout. Nancie seen the sale through to completion. She was extremely professional and went way over and above anything you’d expect from an estate agent. I strongly recommend this company and I will definitely use them again.

Clive · 23 December 2023

Agent replied · 30 December 2023

Thank you for your 5* review, Clive. We strive to provide first-class service to our clients so it is lovely to hear Doug and Nancie achieved this for you - they are a great team! Regards Kelly

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Conran Estates London

How many reviews does Conran Estates London have?

Conran Estates's London office has 583 reviews across two platforms: 569 on Google, 14 on Facebook (across the whole business).

What is Conran Estates London's rating?

Conran Estates London is rated 4.8 out of 5 across all 583 reviews, and 4.8 out of 5 on Google from 569 reviews.

Has Conran Estates won any awards?

Yes. In The Trusted Agent 2026 awards: Conran Estates, London won Platinum.

Where is Conran Estates's London office?

Conran Estates London, 221 Greenwich High Road, Greenwich, London, SE10 8NB.

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