Trusted Agent profile · London
★★★★★
241 reviews across 2 platforms
42 Well Hall Road, Eltham, London, SE9 6SF
Part of Conran Estates, see every office.
Conran Estates's office in London, at 42 Well Hall Road, is rated 4.8 out of 5 across 241 reviews on two platforms, including 227 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Conran Estates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleThanks to Rob L and all the team in Lee. Dealt with a few companies in the SE area. Conran is definitely the best. A refreshing change indeed!
Hi Sunny, thanks for the wonderful review. We are all humbled by your comments. Regards Simon
5/5
GoogleOur experience with Conran has been really positive as a buyer. We were in contact with other agencies and they were not honest with us or they didn’t know anything about the property that they were selling. We were first time buyers and our agent, Nikki Moody, made the process really easy for us and she has been absolutely fantastic! She answered all of our questions, she was really proactive and she helped us with all our concerns. We definitely recommend Conran as an agency to trust as they are honest and fair with both the seller and the buyer. They even gave us a gift box on the day we completed which was a lovely touch.PositiveProfessionalism, Value
I am so glad that Nikki's comprehensive and transparent approach to selling houses was such a great experience for you Laura. Enjoy the gift box and thank you for buying through us. Regards Simon
5/5
GoogleWe have just sold our flat through Conran Lee and were very impressed with their service. Both Rob and Erika were professional, warm, friendly and always helpful and we highly recommend them.
Hi Kaz, thank you so much for trusting Conran Lee with the sale of your home. Your review means so much to Rob and his team at Lee. Regards Simon
5/5
GoogleCharlton Community Gardens is being supported by Conran Estates in Charlton for the third year running. This local estate agent has always been keen and quick to support our ventures and is always positive in response to our overtures. They have made it very clear that by sponsoring a raised bed they welcome both the local link and the improvement to the local environment that the garden at Charlton Station provides.
5/5
GoogleQueen was always responsive. Brilliant service. Kept me updated on my purchase. Can't thank her enough, well done Queen!
Thank you for your kind review, Andrew. We think Queen is pretty amazing too and are delighted that she was able to help with your purchase. Regards Kelly
5/5
GoogleOur experience with Conran has been really positive as a buyer. We were in contact with other agencies and they were not honest with us or they didn’t know anything about the property that they were selling. We were first time buyers and our agent, Nikki Moody, made the process really easy for us and she has been absolutely fantastic! She answered all of our questions, she was really proactive and she helped us with all our concerns. We definitely recommend Conran as an agency to trust as they are honest and fair with both the seller and the buyer. They even gave us a gift box on the day we completed which was a lovely touch.
I am so glad that Nikki's comprehensive and transparent approach to selling houses was such a great experience for you Laura. Enjoy the gift box and thank you for buying through us. Regards Simon
5/5
GoogleI found Conran to be extremely easy to deal with throughout the whole process. Special mention to Joelle Joncas who is very responsive, helpful and informative.
Hi Matthew, thank you for your kind review especially the service you received from Joelle. Regards Simon
5/5
GoogleSalvatore and dean sold our house very quickly to great buyers. They were very helpful and they communicated well with us throughout the whole process. We wouldn’t hesitate to recommend them to buyers or sellers in the Lee area.
Dear Emma, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah
5/5
GoogleGreat communication, very helpful and very organised. We are so pleased we choose Conran Estates. Would highly recommend to anyone wanting to sell or rent their property. Many thanks to Rob and the team.
Thanks Nigel, we are so glad that you chose us as well and thank you for taking the time to review our services, Rob and the guys at Eltham are thrilled. Regards Simon MD
5/5
GoogleI've been very impressed with the professional service I've received from Rob and his team in the Lee office, in selling my property.
Thanks Dave, your review means so much to the team at Lee. regards Simon
5/5
GoogleI rarely leave reviews but Queen at the Lee branch is truly the best I’ve dealt with. She understands truly what people want in a home and she doesn't come across as pushy or inconsiderate. Great member of that team they are lucky to have her !
Dear Sekina, Thank you for taking the time to leave a wonderful 5 star Google review. Queen will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
GoogleOur experience with Conran has been a very pleasant one; made moreso by the very professional customer service we received from Erika (Eltham branch) right from the very first time we met her for the property viewing. She was very patient and answered all our questions with a smile on her face. Even when the process moved beyond her team, she continued to be very helpful whenever we contacted her to seek clarity - without seeing us as a bother!. Thank you!
Dear Hakeem, thanks so much for lodging a positive review on the services we offer. I have, of course, passed onto Erika and her colleagues. Regards Simon
5/5
FacebookEveryone I spoke to at Conran in Brockley was a dream. Our main port of call was Felix, who went out of his way to gather as much information for us and was generally a real pleasure to chat to. Beth also did a viewing with us, she was perfectly delightful. Thanks Conran team, you all seem like a great team.
5/5
GoogleDanielle was so helpful and transparent throughout our purchase. As first time buyers she answered all our questions and put us at ease. Thank you so much for all your help!
Dave, thanks so much for your review which I have passed onto Danielle and her colleagues. I wish you well in your new home. regards Simon
1/5
GoogleThey are most rubbish estate you would come across. I had viewed a property with them and accepted the offer , submitted my documents to them and spoke to them 4 times. They still kept me in dark and at the end they accepted someone else offer. Do not believe everything they tell you, they are bunch of liers and cheaters. They are geniune at all with their dealings. What a waste of time and space. I will be telling all my friends and family my bad experience with these idiots.
Dear Shan, I responded below (in brackets) but did not hear from you but I have now got to the bottom of your issue. Your wife had all dealings with us and spoke to our team member, Sam, about the property in question. She asked Sam if there was any other interest at the time of viewing to which Sam confirmed there was. At no point did your wife offer on the property and nor did she say that she was interested during the viewing. But in Sam's absence, she did drop in ID requirements the next day. Simultaneously, a formal offer was received from other applicants which the landlord chose to accept. Therefore I cannot accept your review as being factual as you didn't offer on the property and we certainly have not "lied" nor "cheated" as we were completely transparent that there was another interest in this property. I hope this clears up the confusion and wish you well with your property hunt. Regards Simon (Dear Shan, I am truly sorry that there was a need to post this review and I would like to look further into this matter. As you can see from past reviews, our customer satisfaction is paramount and, whilst we are not perfect, we are keen to put things right where possible. If you could email me at simon.hughes@conranestates.co.uk I would be grateful?)
5/5
GoogleOur experience with Conran has been a very pleasant one; made moreso by the very professional customer service we received from Erika (Eltham branch) right from the very first time we met her for the property viewing. She was very patient and answered all our questions with a smile on her face. Even when the process moved beyond her team, she continued to be very helpful whenever we contacted her to seek clarity - without seeing us as a bother!. Thank you!
Dear Hakeem, thanks so much for lodging a positive review on the services we offer. I have, of course, passed onto Erika and her colleagues. Regards Simon
5/5
GoogleThanks for great support and help with all the informations and documents needed, Joelle was very professional, well recommendedPositiveProfessionalism
You are welcome Lotfi. Thank you for the glowing 5* review, it means so much to the team at Lee. Regards Simon
5/5
GoogleWe had a very positive experience dealing with Salvatore at Conran Lee Estate Agents. Salvatore quickly understood what we were looking for as purchasers. He was very helpful and responsive in setting up more than one viewing and progressing a purchase we are happy with.
Dear Brenda, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleVery good work and cooperation with the Conran Lee team. I particularly liked their video marketing as a strong tool to generate quality viewings. I appreciated their inputs in terms of pricing and so far the processing of the sale is going well. I would definitely recommend their service for sale or purchase of your next property
A lovely review - thank you Pascal. I hope your sale continues to go well. Regards Kelly
5/5
GoogleJessica was friendly and professional and gave me excellent advice. Definitely recommend. Thank you!!
Dear Daniella, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleConran Estates provided a great service, they were very easy to deal with. Charlotte was extremely helpful and friendly, easy to get hold of with any queries. Would recommend them.
Hi Lillie. Thanks so much for sharing your experience. We really appreciate it. Warmest regards Simon
5/5
GoogleErika was very helpful, kind, and proactive in facilitating the purchase of our home in the middle of a pandemic. Thank you x
Hi Erin. I am thrilled that Erika added great value to your purchase. thank you for the review, Erika is so pleased. Regards Simon
5/5
GoogleHaving just moved away from the Progress Estate in Eltham after some 20 years of happily living there, I must thank Rob and Erika at Conran Estates in Eltham for a great job done indeed. Very professional and friendly at the same time. I would highly recommend Conran to anyone considering selling or purchasing in the area.
5/5
GoogleRecently had an offer accepted, having had showings with Rob & Queen. They were able to organise and accommodated three showings and answered all of our follow up questions with the seller. They covered all aspects from a purchasing perspective which should give confidence to any sellers.
Dear Alex, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Lee office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Conran Estates's London office has 241 reviews across two platforms: 227 on Google, 14 on Facebook (across the whole business).
Conran Estates London is rated 4.8 out of 5 across all 241 reviews, and 4.9 out of 5 on Google from 227 reviews.
Yes. In The Trusted Agent 2026 awards: Conran Estates, London won Gold.
Conran Estates London, 42 Well Hall Road, Eltham, London, SE9 6SF.
