Trusted Agent profile · London
★★★★★
241 reviews across 2 platforms
42 Well Hall Road, Eltham, London, SE9 6SF
Part of Conran Estates, see every office.
Conran Estates's office in London, at 42 Well Hall Road, is rated 4.8 out of 5 across 241 reviews on two platforms, including 227 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Conran Estates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe bought through Conran Lee and I was impressed by their transparency throughout the process. Rob has informed us of critical information related to the property in advance rather than leaving it to later stages. All the other agents who showed us the property were friendly.
Hi Ezgi, thanks for the lovely review. It means so much to Rob and his team in Lee. Regards Simon
5/5
GoogleI bought a house from Rob at Conran Estates for £Y 11 years ago. He has now sold it for me at 2.5x£Y. Brilliant service from a nice team of people. Shame about Capital Gains Tax!
HI Nigel and thank you for leaving a review. They are great stats you have achieved there (despite CGT!) and I'm delighted the Lee team performed so well for you. Thanks for your repeated custom. Regards Kelly
5/5
GoogleGreat helpful and friendly service with Erika who helped the sale of our house. She was professional without being pushy, kept us updated frequently and helped chase requirements along the way. Would recommend Conran for selling or buying as we also viewed property they were selling.PositiveResponsiveness, Quality, Professionalism, Value
Hi Kay. Thank you so much for choosing Conran and for your kind review of Erika. I wish you and John many years of happiness in the new home. Stay in touch. Regards Simon
5/5
GoogleConran have been exceptional. The whole team have been kind, friendly, professional and really easy to contact. Would definitely recommend.
Dear Theadora, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleThey made onboarding an easy process and have communicated everything to us brilliantly. Really appreciate the friendly and professional support from Sam, Rob, and Queen.
Thank you for your review Alim and Matthew. I agree we have a great team in Lee and this feedback really helps to keep us focused and providing 5* service to or clients. Regards Kelly
5/5
GoogleWe recently sold our house through Conran. The marketing and quality of pictures were superb, especially the video that helped attract buyers during covid restrictions. Once an offer came in Erika eased the sale through by keeping in contact with all parties. I would highly recommend their services.PositiveProfessionalism
Hi Emily, thank you for trusting Conran to sell your home. I am thrilled Erika has looked after you so well and thank you for your strong recommendation. regards Simon
5/5
GoogleEfficient and enthusiastic estate agents. Jessica in particular was very responsive and it was a pleasure dealing with her. Overall I found two properties thanks to Conran Lee Estate agents over the past four years.
Thanks for your 5* review Virginie - I'm delighted we were of assistance to you. Regards Kelly
5/5
GoogleRob provided a really friendly and approachable service. He went out of his way to keep us updated with progress on our house purchase and we're really grateful for all of his help. We would definitely use Conran again!PositiveResponsiveness
Thanks Billie, we all really appreciate the kind 5* review. Warm regards Simon
5/5
GoogleGreat experience with Conran Lee as a property buyer. Very supportive from the friendly team throughout the process, especially from Queen.
Dear Aavanus, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Conran Lee, and do not hesitate to contact us again. Kind regards, Asma Chughtai, Customer Relations Team
1/5
FacebookI had a horrific experience with Conran as my lettings agent in Greenwich. We were left with a lot of mould on our wall for months, we reported it as soon as it appeared but Conran never did anything to fix it. When I told them about it their advice was to spray anti-mould on it (obviously an assumption this was something we would pay for), and asking if we'd knocked on our neighbours in the flat upstairs to ask if they have a leak (definitely not our job), neither of which address the actual problem. We were left without water for a couple of days as when the pressure was on it spewed water over the floor. When I asked for a rebate on our rent for the days we had to find alternative accommodation due to no water, conran claimed we had never been left without water, essentially calling me a liar, and threatened that if we continue with this claim our landlord will not want to renew our tennancy another year. Of course we left after a year because conran was so impossible to deal with and so unresponsive. They showed no care towards their tenants whatsoever. I could say a lot more, but I hope tells people all they need to know to never buy or rent a property via conran. They are incredibly rude and caused me a lot of stress and upset. I would urge you never to use their services.
5/5
GoogleThe services was excellent, they were kind and polite as well as being helpful with all my questions on the property.
Dear Pritesh, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a review regarding your experience. Please do not hesitate to contact us again. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleVery helpful and friendly service, with the estate agent intelligently and carefully working out my needs as a buyer.
Thank you for your 5* review John. I'm glad our service met your needs. Good luck with your purchase. Regards Kelly
5/5
GoogleFrom the word go, Conran Estates have been brilliant! Their advice is honest & dependable, their professionalism - top notch, their customer service highly efficient and timely. I would definitely recommend Conran Estates to friends and family.PositiveResponsiveness, Quality, Professionalism, Value
Dear Affreen, thank you so much for your generous review and for recommending us to your friends and family, it means so much to us all. Warmest regards Simon
5/5
GoogleMoving house is always a stressful time but every Member of the Conran team made every step incredibly easy, their attention to detail and follow up is first rate and their friendly approach made my experience completely stress free.PositiveProfessionalism
Hello Jacqueline, I am so happy the team at Lee made your move stress-free and thank you so much for your kind review. Thank you for choosing Conran. regards Simon
5/5
GoogleWe recently sold our property via Conran. The marketing and quality of pictures and video were great. We received an offer after the first day of viewings and Erika managed the process from there on in. Would recommend.PositiveProfessionalism, Value
Hi Chris, thank you so much for your kind review and for recognising Erika's progression skills. We are very proud of our marketing prowess, so the fact you have mentioned this means the world to us. Regards Simon
5/5
GoogleI have used conran for two house moves and valuations and the service has always been very good. I would 100% use again
Thank you for your review James - it's always lovely to hear from repeat customers. We look forward to working with you again! Regards Kelly
1/5
FacebookUseless. Turned up for a viewing, no agent. Rang them, they claimed we had booked for a different time. Girlfriend explained we hadn't, she'd made a careful note of the time we requested, and the time they said we had booked was for a time we had a prior arrangement, so there's no way we would have booked for then. Then it transpired they'd also got us down for a completely different house, one we hadn't even mentioned or asked to see. Didn't get to see house, a wasted trip across London. Today they rang up claiming they left voicemails changing the time of the booking. Doesn't explain why there were no messages on girlfriends phone, why they were insistent we booked incorrectly, why they didn't confirm we got the phantom message and finally, why they had us down for a completely different house. It's not difficult to keep a bookings diary, and if you cock up just admit it, saves getting people wound up and leaving annoyed reviews.
5/5
GoogleConran worked very hard to sell my house and also kept me updated during the process.
Thank you for your review Joanne. We are a hardworking bunch so it's lovely to hear when customers agree! Regards Kelly
5/5
GoogleThoroughly impressed with every aspect of the service I received from Conran Estates in assisting me with the sale of my house.
Many thanks for your 5* review Mario - glad to hear we impressed! Regards Kelly
1/5
Google10 years back we bought property using Conran Estate Eltham and it was fantastic. Now we used them to let the same property and we are completely frustrated with the service of the lettings team in Eltham and Greenwich. An abysmal experience.
Dear Prasanth. I am so sorry that you have had to report this. It is very important that our service is exceptional every time. I have undertaken a full review on this reported experience and note that my Lettings team and Office Partner (Rob Iommazzo) have spoken to the tenant in great length before the tenant approached you directly. I have even listened to the recorded conversations and at no point did I gather that the tenant was unhappy. Further more, there is an email from the tenant to the lettings management team stating "thank you for your prompt attention". Therefore I do not see why the tenant called you suggesting that there was an issue getting in touch with us. The actual maintenance issue was regarding hot water and this was just a simple case of flicking a switch to turn on and therefore I am challenged to see why our service on this occasion is considered "abysmal". I would welcome a conversation with you so please feel free to email me: simon.hughes@conranestates.co.uk so that we can organise this. I look forward to hearing from you. regards Simon MD
5/5
GoogleTruly excellent service and progression throughout the purchase. Solicitors were...less than helpful... so really appreciated the advice and chasing from Rob and his team !! Recommended.
5/5
GoogleAmazing service! Samantha and the whole team did a great job! They have a great knowledge of the area and have answered all the questions I had. I would highly recommend to friends and family. thank you for your help again :)
Hi, thanks so much for the great review - we all really appreciate it. Regards Simon
5/5
GoogleErika Dunley at this office did a great job of proactively facilitating the communication between both sides' lawyers, which helped us (as buyers) achieve completion within one month of first viewing.PositiveResponsiveness
Dear Yue, thank you for choosing Conran to facilitate your purchase. I am thrilled that Erika added great value to your purchase and your lovely review means a great deal to us. Enjoy your new home. regards Simon
5/5
GoogleQueen at Lee office was lovely. Great service, quick to respond to calls / emails.
Thanks for your kind review, Emily. Queen will be delighted with the feedback, as we are with her great service! Regards Kelly
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Conran Estates, London won Gold.
