Trusted Agent profile Β· London

Conran Estates London reviews

β˜…β˜…β˜…β˜…β˜… Excellent

332 reviews across 2 platforms

46 Charlton Church Lane, Charlton, London, SE7 7AB

Part of Conran Estates, see every office.

Conran Estates's office in London, at 46 Charlton Church Lane, is rated 4.8 out of 5 across 332 reviews on two platforms, including 318 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

318

Reviews on Google

This office

Facebook logo

4.3 / 5

14

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Conran Estates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

I've dealt with Michael many times in the past who I have to say is the most honest & realistic estate agent out there. Very refreshing! This time I dealt with Nicky who went above & beyond her role in what was an extremely tricky sale. She remained professional at all times, even when times got tough. She was tenacious, honest & patient & I don't think the sale would have gone through without her. We would highly recommend her & the team at Conran Estates, Charlton.

A Β· 27 September 2019

Agent replied

Dear Lucinda, thank you so much for leaving such a fab review. It is so appreciated and we are so happy to have been of service. Regards Simon

5/5

Google

I bought my first property through Michael John at Conran and at the time they were the first, and only agent in the area that didn’t look down their nose at me and my nominal first-time budget. They are friendly and realistic. I’ve subsequently rented out that property through them and purchased a second. Michael and the team offer a fantastic service - quick to respond to queries both inside and outside of the remit of being an agent! Thoroughly recommend and I look forward to using them for years to come.

A Β· 27 September 2019

Agent replied

Hello Tim. Thanks so much for your amazing review, Michael and the team at Charlton are thrilled! Warmest regards Simon

5/5

Google

We highly recommend Coranestates and specially Robert Walker as the most honest estate agent we deal with helping as to buy our first property. Rob was so professional,kind and helpful with all our worries and questions most of them bit silly πŸ˜„ we are first time buyers he make as to fill so relax and so easy to do that step . He was absolutely brilliant, more than we ever expected in fact. So a big thank you to you Rob from the bottom of our hearts- we are so very greatful!!! Pavel and Galya

Galya Β· 30 July 2019

Agent replied

Dear Pavel & Galya, thanks for your kind review. I have passed this onto Rob and he is thrilled with your kind words. Regards Simon

5/5

Google

I've dealt with Michael many times in the past who I have to say is the most honest & realistic estate agent out there. Very refreshing! This time I dealt with Nicky who went above & beyond her role in what was an extremely tricky sale. She remained professional at all times, even when times got tough. She was tenacious, honest & patient & I don't think the sale would have gone through without her. We would highly recommend her & the team at Conran Estates, Charlton.

Lucinda Β· 30 July 2019

Agent replied Β· 29 July 2023

Dear Lucinda, thank you so much for leaving such a fab review. It is so appreciated and we are so happy to have been of service. Regards Simon

5/5

Google

I bought my first property through Michael John at Conran and at the time they were the first, and only agent in the area that didn’t look down their nose at me and my nominal first-time budget. They are friendly and realistic. I’ve subsequently rented out that property through them and purchased a second. Michael and the team offer a fantastic service - quick to respond to queries both inside and outside of the remit of being an agent! Thoroughly recommend and I look forward to using them for years to come.

Tim Β· 30 July 2019

Agent replied Β· 29 July 2023

Hello Tim. Thanks so much for your amazing review, Michael and the team at Charlton are thrilled! Warmest regards Simon

5/5

Google

Thank you so much Annie and Debejah, you both are amazing, you under promised and over delivered. I will be happy to work with you guys again. Thank you Annie and Debejah again. ☺️😊πŸ₯° …

Abidemi Β· 22 September 2024

Agent replied Β· 22 October 2024

Dear Abidemi, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma

5/5

Google

Conran Estates went above and beyond in their service to me. I needed to refurbish before selling the property but needed to manage this and the sale from outside the region. Michael was more than happy to act as a keyholder and dealt with contractors to agree access etc. Once the work was completed, Conran Estates arranged for the property to be professionally photographed and marketed extremely quickly - showing the property at its very best. The property had viewings within one day of listing and the sale went through really quickly, thanks to the vetting carried out by their office. Nicola stayed on top of the conveyancers and provided regular updates. I really couldn't have asked for anything more in terms of service and their fees were clearly laid out and were very reasonable indeed - lower than a number of competitors in the area. I would highly recommend Conran Estates to anyone looking to sell their property.

Gary Β· 29 July 2019

Agent replied

Hi Gary, thanks so much for this great review and so please to help you. Warmest Regards Simon MD

5/5

Google

I bought my first property through Conran Estates Charlton and had an excellent experience. I cannot rate highly enough the personability, diligence and professionalism of everyone in the office: at no point was I left in the dark or my correspondance ignored, my requirements for a property were listened to and I was treated with utmost respect throughout. The team, especially Nicky (my agent), were extremely friendly, responded almost immediately to any correspondance and genuinely cared for my experience. Even my solicitor expressed how quick, kind and helpful Nicky was compared to other agents when they liaised with her, Rob too. I learnt from my previous experiences with lettings and estate agents not to expect much of a service, but Conran Charlton completely changed my view of estate agents and I wouldn't hesitate to recommend them to anyone or use them again myself.

Abigail Β· 29 July 2019

Agent replied

Hi Abigail. thank you so much for providing such a comprehensive review of our service. Warmest regards Simon

5/5

Google

Thanks to Michael, Nikki and the rest of the team at Conran Estates in Charlton. They were very professional and friendly at all times with a excellent knowledge of the local market which helped us to price our house realistically. An offer was placed on our house quickly but after we experienced a few delays due to searches and enquiries, we found Nicki to be extremely helpful and reassuring at a very stressful time, providing us regular updates. We would wholeheartedly recommend Conran Estates to anyone looking to buy or sell.

Natalie Β· 29 July 2019

Agent replied

Thanks so much Natalie, I have passed your kind comments over to Michael & Nikki at Charlton. Regards Simon

5/5

Google

Impressed with Conran in general, they saw us through our first sale that was very difficult from start to finish. In particular, Will and Abbie were thoroughly helpful and ensured that they responded to all of our queries. We originally dealt with Michael and Aidan who were also great but had to delegate over the course of time. Very happy with the service and a BIG thanks to Will for selling our home!PositiveProfessionalism

Sean Β· 22 June 2021

Agent replied Β· 21 June 2024

Hello Sean, thank you so much for your rave review, it means so much to all the team at Charlton. Warm regards Simon

5/5

Google

Debejah Morrison has been great, supporting us throughout our rental application. She was professional, attentive, kind and efficient in all areas of this process. I highly recommend her!

Paula Β· 17 December 2025

5/5

Google

We are still in the middle of our property purchase . Anthony has been really patient and helpful throughout our property search. Looking forward to the completion !

Alfred Β· 17 December 2025

5/5

Google

I have recently purchased my first property which is always a daunting task, In viewing the property and and every stage of the process Abbie Kendall the agent was very helpfull and really took the time to give me a comprehensive helpful experience at all stages of buying the property, Abbie was always on hand to help me with anything I needed including my understanding of the process which as mentioned is always daunting for a first time buyer.

Alex Β· 29 July 2019

Agent replied

Hi Alex, thanks so much for your kind review. Regards Simon

5/5

Google

Hulya was fantastic in helping with the purchase of our first property. She was friendly, knowledgeable and happy to speak to us and answer any questions. Out of all the people we dealt with when buying a property, Hulya was the best! Would recommend Conrans to anyone.

James Β· 24 January 2024

Agent replied Β· 24 March 2024

Dear James, We really appreciate you taking the time to leave such lovely comments about Hulya. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Conran Charlton team in the future. Kind regards, Sarah , Customer Relations Team.

5/5

Google

Lorraine is such a brilliant agent from Conran Estate Agents. Punctual, kind and with vast knowledge of properties around London. She showed me around a 3-bedroom apartment at Eltham, she is an active listener and a star. Thank you Lorraine :-)

Elphas Β· 22 May 2024

Agent replied Β· 21 June 2024

Dear Elphas, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Google

We found when buying a house that Conran in Charlton were the estate agents to use. We worked with Aidan and found him professional, timely and he communicated with us really well throughout the buying process. Aidan listened to what we wanted from a house purchase and came up with some great options. His manner was friendly and it was a pleasure dealing with Aidan when buying our first home.PositiveResponsiveness, Quality, Professionalism

Katy Β· 22 June 2021

Agent replied Β· 21 June 2024

Hello Katy, thank you for your kind review on the services received from Aidan. Enjoy your first home and please do let us know if we can be of further help. regards Simon

5/5

Google

I bought my flat via Conrans 12 years ago and had a great experience, so I didn't consider another estate agent when it came for me to sell. I can't thank Jodie enough - she did a super job of pushing the process along and keeping on top of things, all whilst being very friendly and professional. It was a pleasure to work with Jodie!

Anna Β· 18 May 2022

Agent replied

Hi Anna, thank you for your wonderful review. Jodie, and the team at Conran Charlton, are so pleased with your fabulous and kind words. Thank you for your loyalty, I am so pleased we performed for you again. Regards Simon

2/5

Google

We instructed Conran to sell our property in Plumstead SE18. The initial meeting with the team went well and they were in regular contact at the beginning of the process. Admittedly, Conran did manage to get regular viewings at our property. However, towards the end of their contracted time, communication became an issue. Emails and text messages were missed which prevented viewings from taking place. We ended up carrying out a viewing ourselves, two days after my wife had given birth, as Conran had cancelled it despite multiple messages to them to go ahead. Thankfully we did, as these viewers eventually bought the property. I found there was a real lack of communication during the sale process. No phone calls were made or voicemails left until the day of completion. However, communication has since improved as the fee is now due to be paid.. Discussions have been had with Conran regarding the service we received. However, they attempt to defend their actions instead of acknowledging their mistakes. Overall, disappointed with the service provided considering the amount Conran are paid.

Sean Β· 22 September 2024

Agent replied Β· 22 October 2024

Dear Sean, I am sorry to hear that your experience with us hasn’t been as we would expect and I understand the Director of the office is in contact with you. Kind regards, Asma, Customer Relations Team

5/5

Google

Chloe has been a tremendous help through the buying process - very much appreciate her being communicative and friendly.

Peter Β· 13 February 2026

5/5

Google

I’ve been dealing with Conran for a property we’re interested in buying. I find them extremely professional and very easy to deal with. Esp their negotiator Jay Akin. These are challenging times due to the pandemic and the house itself is a bit complex but Jay has been on the ball wrt everything that needs to be done and very transparent. Can’t ask for more from an estate agent.PositiveResponsiveness, Professionalism

Anurag Β· 22 June 2021

Agent replied Β· 21 June 2024

Hi Anurag, you are correct these are challenging times and I am so glad that Jay has done a sterling job for you. Stay safe and thank you for using Conran and for your lovely review. regards Simon

5/5

Google

Debejah Morgan & Robert were very helpful good communication & professional, fantastic team

Wums Β· 30 March 2026

5/5

Google

The sale of our property was dealt with extremely efficiently during these troubled times. Michael was very proactive in bringing our sale to a close. We were kept informed of the process at all times. The staff are always friendly, courteous and helpful. Any queries were dealt with promptly. Having dealt with Conran Estates for over seven years, buying, letting and then selling our property, we would highly recommended them.PositiveResponsiveness, Quality, Professionalism, Value

Shari-Lee Β· 27 August 2020

Agent replied

Thank you so much for the amazing review Shari-Lee. Michael and his fab team at Charlton have appreciated your custom over the years. Regards Simon

5/5

Google

Kellie was an absolute joy to deal with... a positive cheery manner and thoroughly efficient & professional throughout the process... supported by Asiah and a great team. They made the process much easier than it could have been...!

A Β· 22 May 2024

Agent replied Β· 21 June 2024

Dear A G, Thank you for leaving a 5 star Google review. Kind regards,Sarah, Customer Relations Team

5/5

Google

The service I received was excellent. Michael, the branch manager gave great advice on how to effectively market my property for sale. Will Roden, senior negotiator, found a buyer within 2 weeks of the property going on sale and managed the process thereafter efficiently and professionally. I should also say that Will was approachable and extremely dedicated. I would highly recommend Conran Estate Agents.

K Β· 18 April 2022

Agent replied

Thanks so much for the lovely review, we really appreciate it. Regards Simon

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Questions about Conran Estates London

Has Conran Estates won any awards?

Yes. In The Trusted Agent 2026 awards: Conran Estates, London won Gold.

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