Trusted Agent profile · London

Conran Estates London reviews

★★★★★ Excellent

332 reviews across 2 platforms

46 Charlton Church Lane, Charlton, London, SE7 7AB

Part of Conran Estates, see every office.

Conran Estates's office in London, at 46 Charlton Church Lane, is rated 4.8 out of 5 across 332 reviews on two platforms, including 318 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

318

Reviews on Google

This office

Facebook logo

4.3 / 5

14

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Conran Estates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Just exchanged contracts yesterday for the purchase of my first ever property. Kellie Kemp is incredible - extremely attentive and has your back throughout the whole process. It took almost 6 months with tons of very stressful twists and turns but Kellie kept us all sane and was an amazing intermediary between all parties involved. Honestly don’t think we could’ve got it done without her help. She was available around the clock to assist in any way. Phenomenal realtor and I highly recommend her to anyone looking to buy property in London. Genuine 5/5 for Kellie.

Will · 5 August 2023

Agent replied · 26 August 2023

Thank you so much Will for your review. Congratulations on exchanging - exciting times! Kellie will be delighted with this review - and we agree, she is incredible! Wishing you lots of happiness in your first home! Regards Kelly

5/5

Google

I had an amazing experience renting a property with Lorraine as my agent. She was incredibly professional, responsive, and made the entire process so smooth. Her attention to detail and willingness to go the extra mile truly set her apart. If you’re looking for someone who genuinely cares about finding the right rental, I highly recommend Lorraine!

Yazhou · 19 October 2024

Agent replied · 22 October 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

We felt very well looked after, having Kellie and the team at Conran support us as we bought our first property. We were continually updated and Kellie in particular was happy to answer any questions we had, allowing us to feel we were in good hands. Everything was transparent, nothing was hidden from us, and Kellie kept us informed when often the solicitors couldn't (or wouldn't). She made sure we weren't ripped off and we were very happy with the final negotiated price! An excellent service, and I can't recommend highly enough.

Matt · 29 June 2023

Agent replied · 29 July 2023

Hi Matt, what a lovely review - Kellie will be thrilled. Buying your first property is both exciting and stressful so it's great to hear the team supported you through this. Enjoy your new home! Regards Kelly

5/5

Google

As a first-time buyer, the process of buying a flat in the Woolwich area listed with Conran Charlton was a very positive experience. Asiah was incredibly professional, kind, and helpful. She was quick to liaise with the vendors and solicitors to ensure the transaction went smoothly and completed as soon as possible. I appreciated that she was responsive to my queries and kept me updated while the vendor was out of the country and deciding from the different offers that they received. Overall it was a really great experience! Thank you Asiah! :-)

Andrew · 30 April 2023

Agent replied · 29 July 2023

Dear Andrew, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Asiah, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Conran have been great to deal with at the Charlton branch. Working with Ben was great, he was friendly, proactive and very responsive. We were delighted to buy our first home together through him and couldn't recommend them any higher.

Holly · 30 April 2025

Agent replied · 3 June 2025

Dear Holly, We really appreciate you taking the time to leave such lovely comments about Ben. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma

5/5

Google

We would like to give a massive thank you to Kelly Kemp for helping and supporting and us through the whole buying process. She has advised us considerately and she was always prompt answering all our enquires. We are so thankful for all her help and we strongly recommend Conran Estate Agency.

Manjola · 16 October 2024

Agent replied · 22 October 2024

Dear Manjola, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

I both rented and sold my property through Conran estate agents in Charlton and after having to deal with many people in different departments I can safely say that I found each and every one of them very professional in their work, helpful and kind. Yes you pay a little more to have them manage and sell your property but it’s a big weight of your mind to do so! (Special thanks to Kellie who was smashing and saw through the sale of my flat) Would defiantly recommend!

J · 14 November 2022

Agent replied

Thank you for your kind review - we are very proud of our sales and lettings teams and are delighted that they gave you the 5* service we aim to give each of our valued clients. Regards Kelly

5/5

Google

Thank you so much to Morgan for helping us find our new home. Made everything so easy.

Shade · 22 July 2026

4/5

Google

We bought a property with the help of Kellie who replaced her resigned colleague. At the beginning we were a little bit angry because our agent left without saying anything(Reason for one star less). But Kellie was really nice and helpful, although we were the buyer, she responded very quickly to every email we sent and every request we made. The communication was smooth and efficient. She gave the updates in time and help us to chase each party in the transaction. We are appreciate with her help and highly recommend her.

YINMIN · 15 October 2022

Agent replied

Thank you for taking the time to leave a review Yinmin. I am sorry for the lack of communication but am delighted that the service you received from Kellie was friendly and efficient, she is a wonderful new addition to the Charlton team. Regards Kelly

5/5

Google

After months of looking, we found a lovely home in SE7 with the help of Conran. The team were great and supportive throughout, especially during such a stressful time for us. Queen was lovely when she showed us around and offered some encouragement after an arduous search. Kellie was responsive, kind, and detailed in all of her interactions with us as she proceeded our applications. Finally, Georgina was efficient and friendly as she finalised everything. Overall, we had a great experience with Conran who all made us feel like a priority.

Keisha · 15 September 2022

Agent replied

What a lovely review, thank you Keisha. It's lovely to hear that you were so well looked after by the team across different departments and that your experience with us was so positive. Regards Kelly

5/5

Google

Jodie has been an absolute godsend and a pleasure to be in touch with during the stressful time of buying my first property! From the moment I met her at my viewing to the last hurdle of completion her communication, determination and commitment has been at the highest level. She is someone who truly cares and will do her upmost best in ensuring things are dealt with quickly and efficiently. She is indeed an asset to the company, thank you Jodie!PositiveQuality

Emma · 27 August 2022

Agent replied

Hi Emma, congratulations on your first purchase and I wish you well. Yes, Jodie is a godsend and we are so pleased to have her at Team Charlton. Thanks for the amazing review, one to be cherished! regards Simon

5/5

Google

Great experience working with Annie and the team at Conran! Super helpful in providing us with all the information we needed and helping us decide where to look in an area we did not know well! Annie smashed it with her guidance for our move - 10/10 would recommend for others.

Nick · 19 August 2024

Agent replied · 26 August 2024

Dear Nick, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

4/5

Google

The peoples there are very nice and helpful, i had the issue with the person she was assigned to assist me for this 1 year contract, any request i make to her she just decline it, she was so unprofessional, she gave us a date to move in and i book a company to move and i pay them 395 pounds, and i ask her if we can get the keys to clean the house , and she said no until there is inventory check, i said the house has just 1 ref and 1 washing machine, its in bad condition, we wont take anything, and she decline, i said can you arange the inventory check 1 day before? she said no, i ask can atleast clean the house because we have a kid and this house is with carpet? she again decline, i supposed to rate as the worst agency i ever been for house because of that specific person. Everything looked so bad and i was so angry UNTIL SHE CAME in our life, Debbie Lewis send me an email that she will take it from now on, she arranged everything in the timeline that we had, she helped us so much the moment she took our case over, she is the only reason i dont rate Conran with 1 star. I will advice you if you rent from conran to request her to help you with everything because she is amazing and absolutly professional. THANK YOU so much DEBBIE you are amazing. To clarify something, we rented the house from Conran in Charlton, BUT the person who was responsible for our bad experience is not from Conran in Charlton, Those peoples in Charlton are amazing and helpful, i rated 4 stars because the negative feelings that i felt with this lady who didnt want to help us and make our life bit easy was so strong, if Debbie was from the beginning with us for sure i will add 5++ stars.

Billy · 17 July 2022

Agent replied

Hi Billy, thanks so much for recognising how great Debbie is and I fully agree. I would love to hear more about the negative side because we use client feedback purely to help train our staff to emulate how great Debbie is. Please do email me at headoffice@conranestates.co.uk Warmest regards Simon

5/5

Google

Jodie at Conran Estates in Charlton went above and beyond to sell our house. If it was not for her efforts I doubt we'd have sold and we probably would have lost the house we'd found. We really enjoyed working with Jodie, she was attentive and precise in her work and she worked so hard to ensure that the sale went through. It was difficult at times but Jodie talked us through it all and managed the chain effectively. Michael John runs a very strong and professional estate agency in Charlton and we would highly recommend using them.

Liz · 17 July 2022

Agent replied

Your strong recommendation and lovely review means the world to the team at Charlton. Jodie and Michael are humbled by the comments, thank you. Regards Simon

5/5

Google

We worked with Will Roden in the buying of our new house. Throughout the experience he was reliable and helpful. He recognized and responded to our priorities and went the extra mile to ensure that we found the right house for us. When we were outbid on a house we were interested in he wasted no time in looking for others finding our eventual house getting us in for a viewing within hours of the house being listed. Conran would be at the top of the list if we come to sell, and Will will be our first call.PositiveQuality, Value

Ben · 22 June 2022

Agent replied · 21 June 2024

Hi Ben, thanks so much for recognising Will. I am pleased he has done such a fabulous job for you. Regards Simon

5/5

Google

During quite a stressful period, Aidan La Croix and Abby were fantastic. We had a couple of vendors pull out of our sale. After the second one, Aidan picked up the pieces quickly and ensured that the 3rd and final sale progressed without issue. He kept us informed and truly went beyond what would’ve been expected to keep us happy. Aidan and Abby are real assets to Conran Estates and we wish them all the very best in life!PositiveQuality

Jacquie · 22 June 2022

Agent replied · 21 June 2024

Hi Jacquie, thank you for your kind review. You are absolutely correct regarding Aidan and Abbie, the main skill set of an agent is in progression and ensuring they communicate with all parties involved to ensure less fall throughs - these guys are really good at this! I have to agree. Sadly this will always happen and I am thrilled that they got this through in the end. Regards Simon

5/5

Google

We had the pleasure of working with Conran, Charlton for both the sale and purchase of our property. It was an absolute pleasure working with the entire team who pitched in to help sell our property. A special shout out to Jodie and Will for handling the paperwork and some crazy unrelenting lawyers to get us to exchange (considering it was a long chain). Jodie also worked on her day off to ensure the exchange goes through fine… We can highly recommend them and will be definitely going back to them if we plan to buy/sell again.

Poorna · 18 April 2022

Agent replied

Hello Poorna, I am so pleased that Jodie and Will were so instrumental getting you the result you desired. Thank you for choosing Conran Charlton and we are here when you need us? Regards Simon

5/5

Google

Benjamin has been fantastic as our agent, he has been very responsive, patient and kept us informed through each stage of our selling process. Would highly recommend

Callum · 6 April 2026

5/5

Google

We recently both sold our property and purchased our new one through Conran Charlton. They handled the entire process fantastically, with a special shout out to Jodie for going above and beyond the call of duty on more than one occasion. She handled the process from initial valuation, all the way through to completion, expertly managing all parts of the chain, while patiently answering questions and providing reassurance. The path to exchange was challenging and I have no doubt that without her hard work, and Will on the sale side, we would not have been able to complete the transaction. I would recommend Conran to other buyers/sellers without hesitation.

Jen · 14 March 2022

Agent replied

Hi Jen, I am pleased that Jodie and Will were such a help. Your review means the world to us all. regards Simon

5/5

Google

We’ve had a fantastic experience with Conran Charlton, from the valuation to the sale, the process and staff have been amazing. Their confidence and professional during viewings resulted in a very prompted sale so we couldn’t be happier. Will especially has been amazing. There was constant dialogue, and he was always happy to answer the phone/ email queries. He has made the process so much easier and pleasant. Every estate agent needs a Will! We have already recommended them to our neighbor and they have also said they have been very impressed.

Max · 14 March 2022

Agent replied

Hi Max, you are indeed correct, every agent does need a Will and I am thrilled that we have him and not our competitors!! Thanks for the 5* review Max, it honestly means so much to the guys at Team Charlton. Regards Simon

5/5

Google

Big thank you to the amazing Jodie ter Brake for being an absolute dream of an agent. We ran incredibly, eye-wateringly late for a viewing and she was so kind and patient with us that it blew our minds. Her communication via phone and email is also prompt and seamless. When it comes to property, Jodie's knowledge knows no bounds and she went above and beyond in helping us on our journey. Jodie has fantastic local knowledge, a real cheerleader for the area and has plenty of insider tips. I have had the pleasure of dealing with the Brockley branch of Conran before, and this experience was just as wonderful. Jodie is an absolute asset to Conran in every way.

Holly · 14 March 2022

Agent replied

Hi Holly, thank you for your lovely review and I am so pleased that Jodie was so instrumental. I think she loved being called a 'Cheerleader' too! Regards Simon

5/5

Google

This was our first time renting through Conran Estates, and Annie made the whole process smooth and stress-free. She was incredibly helpful, easy to communicate with, and always quick to respond.

Jan · 14 April 2025

Agent replied · 4 May 2025

Dear Jan, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma

5/5

Google

I chose Conrans Charlton because of their knowledge of the local market, and I'm sure that I made the right choice. Kellie dealt with the sale, and worked hard to firstly find a buyer and then to see the sale through. At every stage she was always available to help in a very professional way. I would certainly recommend Conrans.

Simon · 27 December 2023

Agent replied · 24 March 2024

Dear Simon, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Conran Charlton, and do not hesitate to contact us again. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Benjamin was very helpful and friendly and honest!

Sakina · 15 August 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Conran Estates London

How many reviews does Conran Estates London have?

Conran Estates's London office has 332 reviews across two platforms: 318 on Google, 14 on Facebook (across the whole business).

What is Conran Estates London's rating?

Conran Estates London is rated 4.8 out of 5 across all 332 reviews, and 4.8 out of 5 on Google from 318 reviews.

Has Conran Estates won any awards?

Yes. In The Trusted Agent 2026 awards: Conran Estates, London won Gold.

Where is Conran Estates's London office?

Conran Estates London, 46 Charlton Church Lane, Charlton, London, SE7 7AB.

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